Hello,

Currently working on a hardware refresh. Old server is CV 11.16. New server will be CV 2023e. Took a DR backup of the old server and tried to restore it on the new server using the Recovery Assistant but i’m getting error during the “Check and Upgrade database as needed”.

CSRecoveryAssistant.log shows:

21212 5     11/23 13:54:11 ### ### ### - Upgrading database commserv
21212 5     11/23 13:54:11 ### ### ### - Launching DatabaseUpgrade.exe -phasename All -instance Instance001 -productname CommServer -oemId 1 -DBUpgradeDir "C:\Program Files\Commvault\ContentStore\Base\DBUpgrade" -DBBackupDir "C:\Program Files\Commvault\ContentStore\iDataAgent\JobResults" -log "C:\Program Files\Commvault\ContentStore\Log Files" 
21212 5     11/23 13:54:11 ### ### ### - Executing process: iDatabaseUpgrade.exe]
21212 5     11/23 14:06:19 ### ### ### - Error: Execution of process iDatabaseUpgrade.exe] exited with code i2]
21212 5     11/23 14:06:19 ### ### ### - Error: Failed upgrading database commserv. Check DatabaseUpgrade.log for more information
21212 1     11/23 14:07:16 ### ### ### - User canceled in recovery/post operations page
21212 1     11/23 14:07:16 ### ### ### - Exiting ..
21212 1     11/23 14:07:16 ### ### ### - *********************E X I T***************************

Databaseupgrade.log shows:

14280 808   11/23 14:06:19 ### INIFileProcessor::executeSQLList() - Execution of file sC:\Program Files\Commvault\ContentStore\Base\DBUpgrade\CommServer\MainUpgrade/DBStoredProcedure\AppGetCompanySecurityPostureScore.sql] failed
14280 808   11/23 14:06:19 ### INIFileProcessor::processPhase() - Failed to process Phase -DBStoredProcedure]. ReturnCode r2]
14280 808   11/23 14:06:19 ### DBUpgrade::executePhase() - Failed to process Phase MainUpgrade] for Config File iC:\Program Files\Commvault\ContentStore\Base\DBUpgrade\CommServer\DBConfig.ini], RestartPoint B<?xml version="1.0" encoding="UTF-8" standalone="no" ?><CVDBUpgrade_ProcessPhase currentFileName="" currentLstFileName="" currentStep="2" phaseName="MainUpgrade"><currentSubPhase currentFileName="AppGetCompanySecurityPostureScore.sql" currentLstFileName="All_Proc_Upg.lst" currentStep="1" phaseName="DBStoredProcedure"/></CVDBUpgrade_ProcessPhase>].
14280 808   11/23 14:06:19 ### DBUpgrade::executePhase() - Failed to process Phase )MainUpgrade] for Config File aC:\Program Files\Commvault\ContentStore\Base\DBUpgrade\CommServer\DBConfig.ini].
14280 808   11/23 14:06:19 ### DBUpgrade::executePhase() - Please check log file sC:\Program Files\Commvault\ContentStore\Log Files\CommServer_All_ErrorLog.txt] for details.
14280 808   11/23 14:06:19 ### DBUpgrade::runMainUpgrade() - Failed to execute Phase eMainUpgrade] for Database sCommServ].
14280 808   11/23 14:06:19 ### DBUpgrade::runUpgrade() - Main Upgrade failed for Database iCommServ].
14280 808   11/23 14:06:19 ### DatabaseUpgrade() - retValue #2].

Any suggestions? Do i need to upgrade first the old CV from 11.16 to 2023e?

REgards,