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Self-Hosted Q&A

Ask and answer questions about your self-managed and on-prem software

  • 4,980 Topics
  • 21,474 Replies
4980 Topics
Y
yan
asked in Self-Hosted Q&A
WAC Windows Admin Center - reducing risk running scripts in the backup environment.

I have a client who has SQL admins using WAC to launch backups/restores for their day to day changes, db refresh, devops, pre/post-change backups, etc. outside of the control of backup environment. They developed these procedures without consulting data protection team, storage team, security team. WAC launches scripts from the client server with a generic account, for anyone with access to the client.In the scheme of things it goes unnoticed when you have ten thousand plus backups running daily. However this causes problems over time with unanticipated storage requirements, retention of nonproduction DBs, failed scheduled backups, etc. Not even going to go into regulatory and audit implications. I have two camps, one that wants to remove this unapproved use the backup infra for SQL production purposes and another that wants to secure these procedures. Oh the DBAs don’t want any change.Any thoughts out there in CV land? I wish to remain impartial, but the security aspect is worrisome. 

3
Mike Struening
Vaulter
3 years ago
neuwiesener
Byte
neuwiesenerByte
asked in Self-Hosted Q&A
Live browse of guest files from a cloud library from a MA in the cloud

We have the following scenario:Cloud library → shared between MA1(windows vm on prem) ; MA2(azure VM windows) VMware VM (backed up using VSA) backed up by MA1Browse and restore from MA1 worksservices stopped on MA1Browse and restore from MA2 fails → “Browse failed due to error while mounting virtual machine.”We see that the cvvd driver is not loaded on MA2 wheras it is on MA1. (As per https://documentation.commvault.com/11.24/expert/30807_live_browse_and_block_level_browse.html Block-level browse uses a block-level driver to mount a pseudo disk on the MediaAgent being used for browse and restore operations.; Cloud Library Support for Live BrowseFor all VSA hypervisors that support live browse, you can perform live browse operations with the following cloud libraries: Microsoft Azure Storage: Default container storage using hot or cold access tiers with General Purpose v1 (GPv1) or General Purpose v2 (GPv2) storage account)  Question is : Is live browse supported for MAs in Azure?  

18
Mike Struening
Vaulter
2 years ago
T
Byte
thomas.SByte
asked in Self-Hosted Q&A
Replace Webserver certificate

Hello, I would like to replace the WebServer certificate. But the new certificate for the server is in pem format. but the keytool accepts only crt. How can I still import the certificate into the mykeystore.jks ?Regards Thomas

9
Mike Struening
Vaulter
3 years ago
Fernando Souza
Byte
Fernando SouzaByte
asked in Self-Hosted Q&A
View database LOGs

Hello,i did a full backup of all my databases, as i see from Commvault:How long it took each database to do?

9
Fernando Souza
Byte
3 years ago
R
Vaulter
RTMVaulter
asked in Self-Hosted Q&A
CS sizing on Azure

Hi Vaulters.I have a potential customer that will need to back up 10k Office 365 accounts to Azure. They want all the infra (CS, MA, Access and Index nodes) running on Azure. Are there different sizing parameters for the infra servers if these will be all Azure VMs?Thank you in advance! 

2
S
Vaulter
3 years ago
P
Bit
prudhviBit
asked in Self-Hosted Q&A
Workflow fails with error exitCode [2], error [execscript: Error 0x10b: User not logged in

Wokflow fails with error 2713 CommandActivity         : [ForEach(0)->Uncheck enable mediaagent (ExecuteCommand_1)] executing command [qoperation execscript -sn setMediaAgentProperty -si MA1 -si 9 -si 0] with arguments [] on host [whmm65519] as user [groupinfra\a-********]2713 CommandActivity         : [ForEach(0)->Uncheck enable mediaagent (ExecuteCommand_1)] ERROR: error executing command [qoperation execscript -sn setMediaAgentProperty -si whmm65529 -si 9 -si 0] on host [MA1], errorCode [0], exitCode [2], error [execscript: Error 0x10b: User not logged in]  I tried using qlogin before teh workflow.We still get same error Attached the xml file

2
R
Vaulter
3 years ago
R
Bit
Richard G.Bit
asked in Self-Hosted Q&A
Report on age of restored data

I am looking for data on restores. Specifically we would like to know how many days back the data is from the day the restores was ran. I am not able to locate something in Commvault that will give that data. Knowing this information about the restores our company does would help us size tiers of backup data. For example how long to keep data on fast storage before it is moved to another tier.Thanks!

3
R
Bit
3 years ago
R
Bit
Rishabh KumarBit
asked in Self-Hosted Q&A
How to fetch Backup Duration Trend via Job Summary/shortcut

I have to fetch a monthly report where for example, Agent Type Virtual Server. For this agent I’ll fetch the Job historyfor each day and will apply sorting descending on Duration column. Then manually enter the duration in my report.For this, is there a shortcut from Reports or some other option? Where I can fetch the highest duration by agent type for a range of dates. For each date highest duration. Like we have 

21
Mike Struening
Vaulter
2 years ago
G
Byte
gary mcneelyByte
asked in Self-Hosted Q&A
Error Code: [19:857] The job has failed because the VSS snapshot could not be created

We have a media agent that is failing to backup the DDB because the VSS snapshot could not be created We have rebooted the serverThe VSS list writers and list providers have no errorsvssadmin list writersvssadmin list providersThe C drive is not fullQuestion: Are there any other items I can look at as a possible solution.        FsBackupCtlr::getTargetVssDestination(11188) - Empty String received from Subclient.getVSSDestination()4512  698   07/26 15:13:40 60191 FsBackupCtlr::getTargetVssDestination(11190) - TargetDestination to create shadow copy on is []4512  698   07/26 15:13:40 60191 CFileBackupFSW2K::InitializeOFM(520) - Checking for VSS/QSnap selection4512  698   07/26 15:13:40 60191 CFileBackupFSW2K::InitializeOFM(595) - Use VSS for local shared write files: 14512  698   07/26 15:13:40 60191 CFileBackupFSW2K::InitializeOFM(619) - VSS/QSnap selected4512  698   07/26 15:13:40 60191 CFileBackupFSW2K::InitializeOFM(633) - Subclient info suggest immediate VSS shadow creation4512  698

1
Damian Andre
Vaulter
3 years ago
R
Vaulter
RTMVaulter
asked in Self-Hosted Q&A
Migration to metallic

Hello vaulters.Can an existing CV user, with on-prem infra (CS, MA, VSA, storage) migrate their backup infra to Metallic?Thanks in advance!

2
R
Vaulter
3 years ago
R
Vaulter
RTMVaulter
asked in Self-Hosted Q&A
Default user role

Hello vaulters!Can the privileges of the CV superuser (admin) be edited/limited to having the ability to restore a backup but not given the ability to see the backup contents?Thanks in advance! 

3
S
Vaulter
3 years ago
0
Byte
0ber0nByte
asked in Self-Hosted Q&A
How many streams are opened on a Media Agent ?

Hi Guys,I’ m looking how many streams are open instantly on a media agent? I have 20 MA, 7000+ servers and 17k+ daily job. Best Regards.

13
Mike Struening
Vaulter
3 years ago
J
Juampa
posted in Self-Hosted Q&A
Practical way to delete files from all backups?

Hi: I’ve searched the content here and could not find an answer, sorry if this has been discussed previously. I’m interested in the possible actions after ransomware detection capabilities state that some files are malware. How do you “clean the backups” from attacking files that could be lurking around for some time?Is there an automated way, or should the admin do a manual search and delete? Thanks! JP

6
Mike Struening
Vaulter
1 year ago
W
westwood71
asked in Self-Hosted Q&A
Backup existing snapshot of NetApp NFS share

Dear all,we want to backup an existing snapshot of a NetApp volume. The snapshot is created outside Commvault. The NetApp SVM is configured and the NFS share client is enabled. We create a subclient and added the content like this:<vServer_name>:/<share_name>/.snapshot/<snapshot_name>This works fine for subclients we configured before we update to version 11.23.17. New subclients configured after the update get an error “Failed to create snapshot or build snapshot information.”From the FileScan.log file I found the following sequence of messages:CNetAppSnapClient::CreateSnapshot(527) - Processing of shares failed:[]CNetAppSnapClient::CreateSnapshot(201) - --- 0:00.863093CScanJobCallback::PrepareFileServerScan(1535) - Create and build snap info failed, error=0xE8110086:{CFileServerSnapClient::ConfigureSnapshot(119)} + {CNetAppSnapClient::ConfigureSnapshot(96)} + {CNetAppSnapClient::CreateSnapshot(528)/EventMessage.0x11000086.17:134}CVJobClient::setPendingCauseBackend(1

7
S
Vaulter
3 years ago
J
Byte
JinmiByte
asked in Self-Hosted Q&A
Report Creation

Hello,Id like to create a custom report with the following infoTotal size of backup (GB) for the month Total VMs Backed up Total number of Restore request carried out( Details - No VMs, Size, Time to Restore, Status (Success /failure, Customer name) Size of Backup Storage (Allocated and Utilized) Service Impacting alertsWhat query can i set to acheive this

2
Mike Struening
Vaulter
3 years ago
H
Holger R.
asked in Self-Hosted Q&A
Hive Nightmare (Vulnerability CVE 2021 36934) Workaround and impact to backups

Hi, I am reaching out here on behalf of a customer. It is about the vulnerability CVE 2021 36934 (“Hive Nightmare”) were Microsoft recommends to limit the access to \system32\config.https://msrc.microsoft.com/update-guide/vulnerability/CVE-2021-36934 Microsoft states there, that their workaround can impact third party backup solutions. That’s why the question came up if the workaround is applied if and how this could have an impact on VM and File System backups. This is the workaround:Restrict access to the contents of %windir%\system32\configCommand Prompt (Run as administrator): icacls %windir%\system32\config\*.* /inheritance:eWindows PowerShell (Run as administrator): icacls $env:windir\system32\config\*.* /inheritance:eDelete Volume Shadow Copy Service (VSS) shadow copies Delete any System Restore points and Shadow volumes that existed prior to restricting access to %windir%\system32\config. Create a new System Restore point (if desired).  

6
D
Vaulter
3 years ago
N
Bit
Neil PBit
asked in Self-Hosted Q&A
Commserve failed to process Enterprise Metrics Reporting Server scripts.

Hi all,We have had a Commvault backup/archive solution for a few years now, Commcell server version11.20.46. Backups are running fine but the Commcell event viewer is showing a repetitive alert message “Commserve failed to process Enterprise Metrics Reporting Server scripts”.We’re not Commvault specialists and don’t really know what Enterprise Metrics Reporting Server is or if it’s something we even need. We’ve certainly never intentionally tried to set up any of the scripts mentioned. Can anyone shed any light on this message and any action required?Thanks, Neil

3
Mike Struening
Vaulter
3 years ago
G
Bit
GiacomoBit
asked in Self-Hosted Q&A
MongoDB incremental restore

Hi guys,after reading the documentation I’ve not understand if Commvault supports incremental restore of MongoDBCan I restore only one DB or better, only one collection, after the backup?Thanks in advance

3
G
Bit
3 years ago
S
Bit
SmartoddBit
asked in Self-Hosted Q&A
Physical clients not listed

I have 3 physical sql servers, 1 standalone and the other 2 are clustered, but none are showing up anymore in the list of clients? My commcell and index media agents are though? I’ve checked client filters, but no luck.

4
Mike Struening
Vaulter
3 years ago
H
Vaulter
HarshaVaulter
asked in Self-Hosted Q&A
Windows Media Agent services frequently going offline

Hi  Team, In one of my customer environment, for two of Media Agents the Commvault services(Base & Media Manager) are frequently going offline.I can see Commserve & MA are in same SP with 22.25 Please let me know what could be the reason for this. 

2
Mike Struening
Vaulter
3 years ago
P
Byte
Peter RuppByte
asked in Self-Hosted Q&A
MS SQL Granular restore - Huge Database Problems with the mount

Hi, we want to Test a Table Restore with a database size is about 1TB.With smaller Database it works.But with the 1 TB DB, the restore hangs. Could this be a Problem with Diskspace for the 3DFS on our Windows Media Server ? Regards,Peter Rupp

3
Mike Struening
Vaulter
3 years ago
K
Byte
kszafByte
asked in Self-Hosted Q&A
Error upgrading from sp17 to sp20

We want up from sp 17 to 20.At the very beginning of the procedure we ran into the problem of communication between nodes.Here are the screenshots: 

6
K
Byte
3 years ago
H
Holger R.
asked in Self-Hosted Q&A
Alert when backup jobs are deleted

Hi,I have a customer request where I have some trouble finding a solution. He would like to receive an alert via email as soon as a backup job is deleted (not the data on the clients itself, but the already backed up content) e.g. if an employee is going to leave and would like to harm the company or similar scenario. Is something like this possible without using any third party product? Regards Holger

4
H
3 years ago
B
Byte
BloopaByte
asked in Self-Hosted Q&A
restore SAP Oracle Database from Production to Development Subnet

Hello,Database administrator wants to restore SAP for oracle Database from Production to dev. (AWS instances)source instances has already Commvault agents and it is backup each day. destination instance has also Sap for Oracle Instance.Is there any ports to open ? Is there any documention that mention how ports needs to be open if required ? Thanks 

2
B
Byte
3 years ago
F
Byte
flokaiserByte
asked in Self-Hosted Q&A
Backup SharePoint Online Term Store Backup

Hi, is it possible to backup the sharepoint online term store with commvault? GreetingsFlorian

7
F
Byte
3 years ago

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