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Self-Hosted Q&A

Ask and answer questions about your self-managed and on-prem software

  • 4,935 Topics
  • 21,323 Replies
4935 Topics
H
Vaulter
HarshaVaulter
asked in Self-Hosted Q&A
Windows Media Agent services frequently going offline

Hi  Team, In one of my customer environment, for two of Media Agents the Commvault services(Base & Media Manager) are frequently going offline.I can see Commserve & MA are in same SP with 22.25 Please let me know what could be the reason for this. 

2
Mike Struening
Vaulter
3 years ago
G
Byte
Gabriele PalumboByte
asked in Self-Hosted Q&A
Oracle RAC allocate channel error after upgrade to SP20

Hi all,After upgrading to SP20 the subclient shows the following error (the previous version was SP12):[RMAN-06908: WARNING: operation will not run in parallel on the allocated channels] The job ends successfully but with errors: I noticed the problem during the archive log phase.The Oracle RAC version is 12.1.0.2.0. There are two physical node. I have three RAC instances configured on three different Pseudo-clients that have the same two physical nodes. Strangely, one instance continues to function correctly after the upgrade despite having the same configuration in the Commvault environment as the other two. Before with the SP12 I saw the same error in the RMAN Log, but it was not highlighted in the job. The job completed successfully (Green Status).Even the instance that works correctly shows the same error in the RMAN Log but it is not highlighted in the job that ends correctly (green status).

11
Mike Struening
Vaulter
3 years ago
J
Byte
JeremyByte
asked in Self-Hosted Q&A
Unable to reach CommCell Console over port 81 after upgrade to FR20

Hi,Our customer recently upgraded from SP18 to FR20.Afterwards, they noticed they can’t reach the CommCell Console anymore using the URL http://”commserve”:81/console , which they always used in the past.Connecting to it over port 80 seems to work fine.We checked the IIS bindings and they are still there, so we’re unsure what happened.Has this been removed in FR20? We reset commvault processes and ran a iisreset but that didn’t help.Thanks.Jeremy

3
J
Byte
3 years ago
Michael Woodward
Commvault Certified Expert
Michael WoodwardCommvault Certified Expert
asked in Self-Hosted Q&A
Server Plans & Synthetic Fulls

I have a client that is looking to migrate to plans, I have built out their required classes & retentions in a lab the only thing I have a question about is the synthetic full scheduling, they have a requirement to run a weekly synthetic full.  When you create a plan it creates the schedule for a full in line with the primary retention as an automatic schedule every 30 days.Is it still acceptable to edit the schedule policy in the Java GUI for the synthetic full from “Every 30 days”  to say a shorter period of time (ie 7 days) and allow the full backup window to handle the window or change from the automatic schedule to a weekly schedule with a set time?I want to achieve the flexibility of plans for them but also meet their requirements.

5
Michael Woodward
Commvault Certified Expert
3 years ago
M
Byte
MauroByte
asked in Self-Hosted Q&A
Commvault AIX reinstallation issue

Good evening folks I have a customer who experienced an issue with one of their servers and it seems it broke the Commvault application.The Commserve can no longer communicate with the client (DIPs are defined).We tried to repair the installation with no success. We uninstalled and then reinstalled Commvault successfully interactively (Remote option doesn’t work at the moment).The interactive installation takes a long time to register to the Commserve, but does eventually complete. The Commserve does not reflect the change however.We noticed that there’s a locked ‘cvd’ process on the client and suspect that it may be the problem. The Unix admin suggests we reboot the client and try again.Before we go this route, is it possible to kill this process manually? It’s the one that’s been flagged with 24Apr.Thanks so muchRegards,Mauro 

2
M
Byte
3 years ago
0
Byte
0ber0nByte
posted in Self-Hosted Q&A
Commvault Network Hardening Guide ?

Hi Folks,I’ m looking a guide or BOL pages about the Commvault Network Hardening. I saw that there are some guides about Ransomware Protection, Securing the CommServe.. but can’ t find related to the Network. Basiclly, I need what can be done for Network Hardening ? Like Port Restriction, Authenticate with Certificate, SSL handshake, Encrypted tunnel ?Best Regards.

3
S
Vaulter
3 years ago
T
Byte
Thos GieskesByte
asked in Self-Hosted Q&A
sharepoint v2 restore to different site, cannot select a subfolder in the site.

Hello, i was working on a Document restore for a customers sharepoint environment.we noticed when selecting an out of place location in the restore that we did not have the option to select a sub dir in the browse.we can only select the root of a site. see screendump: the customer wants to know if there will be an option available to restore To a different subset of site?i was not able to find details in the BOL: https://documentation.commvault.com/11.24/essential/136058_restoring_sharepoint_online_document_to_another_sharepoint_site.html kind Regards, Thos Gieskes.

2
T
Byte
3 years ago
T
Byte
TheseekerByte
asked in Self-Hosted Q&A
Migration path to new Mediaagent for archived data

What is the migration path for new Media agent; we have some servers which send archived data to a Media agent which is getting old; we want to move to a new media agent; usually for backups we just migrate to new hardware and do new full backups; we maintain aux copies so have historical data at a secondary location; however for archived data the data would still exist in old MA; would we require to aux copy the data to new MA before we can switch the jobs 

5
T
Byte
3 years ago
R
Bit
RicardBit
asked in Self-Hosted Q&A
Restore data from catalogued tapes

Using simpana 11.20.46I have done a last backup from an old OES server who has been decommissioned.This server has 2 sub clients: the linux file system and the OES file system. The storage policy takes a backup of both clients (the LX agent and the OES agent)This backup have been finally written to tape, using a synchronous storage policy, after that I have checked that the data on these tapes was valid and write protected the tapes. I can see the LX and the OES backup.Then I have removed this client completely from Simpana, now I want to check whether it is possible to restore from these write protected tapes.So I have putted again these tapes into the library, I have catalogued these, no errors at all, I can see the catalogued contents and also a dummy client has been created, but only with 1 sub client: the linux file system.So now when I try to see the jobs, I only see the linux jobs but I would prefer to see the OES ones…. Any tips???Thank you in advance, Ricard Malvesi Saguer 

6
Damian Andre
Vaulter
3 years ago
J
Byte
JinmiByte
asked in Self-Hosted Q&A
Error Adding Azure Stack Client to Commvault

Im getting this error when i try to add a new azure stack hub cleint to commvault. Error Code: [91:139] Description: Unable to connect to virtual machine host as user . Failed to get AzureStack URLs, Please make sure Azure PowerShell is installed on the proxy]Azure powershell is installed. Does anyone know how to get past this issue?

1
V
Vaulter
3 years ago
T
Byte
thomas.SByte
asked in Self-Hosted Q&A
Replace Webserver certificate

Hello, I would like to replace the WebServer certificate. But the new certificate for the server is in pem format. but the keytool accepts only crt. How can I still import the certificate into the mykeystore.jks ?Regards Thomas

9
Mike Struening
Vaulter
3 years ago
Kamil W
Commvault Certified Expert
Kamil WCommvault Certified Expert
asked in Self-Hosted Q&A
Exchange DAG Databases are not being discovered correctly

Hello guys, I need your help. The Customer has an Exchange DAG pseudo-client with subclient ‘databases’ configured as a subclient that contains all DAG databases.They have removed some databases from Exchange DAG nodes (on server level).However, after click on ‘Discover’ button, deleted databases are still visible as a content.  The CS and Exchange nodes are running 11.20.46. Exchange version is 2016. I cannot find any hotfix regarding to this issue. As a workaround, the Customer put deleted databases to default subclient and disabled activity on subclient level. Any ideas how to fix it? Rgds,Kamil

4
Mike Struening
Vaulter
3 years ago
0
Byte
0ber0nByte
asked in Self-Hosted Q&A
How many streams are opened on a Media Agent ?

Hi Guys,I’ m looking how many streams are open instantly on a media agent? I have 20 MA, 7000+ servers and 17k+ daily job. Best Regards.

13
Mike Struening
Vaulter
3 years ago
G
Bit
GiacomoBit
asked in Self-Hosted Q&A
MongoDB incremental restore

Hi guys,after reading the documentation I’ve not understand if Commvault supports incremental restore of MongoDBCan I restore only one DB or better, only one collection, after the backup?Thanks in advance

3
G
Bit
3 years ago
M
Byte
MubaraqByte
asked in Self-Hosted Q&A
Archived SQL with no INdexes and Constraints

Hi, GuysI am currently running a Database Archiving project for a company and there’s a little issue which has delayed the progress.After we archived some production tables, the INDEXES and CONSTRAINTs for that particular table is not present on the storage.We tried to explain that, Backup and Archiving are different, the INDEXES and CONSTRAINTS are present in backup but absent in ARCHIVING, They insisted that, they would need the CONSTRAINTS and INDEXES on the STAGING server and Archiviing storage for reporting purpose. Is there a way to achieve this? 

5
M
Byte
3 years ago
N
Byte
NoobvaultByte
asked in Self-Hosted Q&A
Get alert when automatic SQL instance discovery discovers a new instance

Hello Is it possible to get an alert when the automatic SQL instance discovery discovers a new SQL instance?I would like to get some sort of alert of when this happens to insure that no new instances go unnoticed and unconfigured.If it is possible how do you set it up?  

2
N
Byte
3 years ago
R
Vaulter
RTMVaulter
asked in Self-Hosted Q&A
Air Gapping

Hi Vaulters.I have a customer that implemented backup replication from prod to DR. Now, they are asking if they can configure their existing DR replica of the backup as their air-gapped copy. Is this possible?If yes, is there any documentation that we can check to do this?Thanks in advance!

1
S
Vaulter
3 years ago
A
Byte
AmitByte
asked in Self-Hosted Q&A
How to Check backup status of multiple servers

There is a requirement to check 90 servers backup status (Servers belongs to different policy domain). Is there any best way to do it because I am following below method where I have to include the server name one by one. 

4
S
Vaulter
3 years ago
Y
yan
asked in Self-Hosted Q&A
WAC Windows Admin Center - reducing risk running scripts in the backup environment.

I have a client who has SQL admins using WAC to launch backups/restores for their day to day changes, db refresh, devops, pre/post-change backups, etc. outside of the control of backup environment. They developed these procedures without consulting data protection team, storage team, security team. WAC launches scripts from the client server with a generic account, for anyone with access to the client.In the scheme of things it goes unnoticed when you have ten thousand plus backups running daily. However this causes problems over time with unanticipated storage requirements, retention of nonproduction DBs, failed scheduled backups, etc. Not even going to go into regulatory and audit implications. I have two camps, one that wants to remove this unapproved use the backup infra for SQL production purposes and another that wants to secure these procedures. Oh the DBAs don’t want any change.Any thoughts out there in CV land? I wish to remain impartial, but the security aspect is worrisome. 

3
Mike Struening
Vaulter
3 years ago
B
Byte
BloopaByte
asked in Self-Hosted Q&A
out of place restore AWS

Hello, I try to restore an AWS instance using the out of place option.I have modified only the name of the instance and leave all default settings.I am restoring on the same Availability zone.I have this error messagedoes anyone have some experience on AWS restorations ? vol-064d51e6343cc439b-Volume type [gp3] could not be used for volume [vol-064d51e6343cc439b]. Volume has been restored using volume type [gp2].; vol-061d8c0b7a9efc2da-Volume type [gp3] could not be used for volume [vol-061d8c0b7a9efc2da]. Volume has been restored using volume type [gp2].; IAM Role [ce-ec2-standard-role] does not exist and cannot be restored to [myinstance-restore] thank you !

9
Mike Struening
Vaulter
3 years ago
J
Byte
JinmiByte
asked in Self-Hosted Q&A
Difference between Application Size and Media Size

In the job summary report, what is the difference between Application Size and Media Size

1
D
Vaulter
3 years ago
J
Byte
JinmiByte
asked in Self-Hosted Q&A
How to get total backup size for the month

Hi  All,Is there a way to get the size of data backed up in GB/TB for a time period (a month)

2
J
Byte
3 years ago
R
Bit
Richard G.Bit
asked in Self-Hosted Q&A
Report on age of restored data

I am looking for data on restores. Specifically we would like to know how many days back the data is from the day the restores was ran. I am not able to locate something in Commvault that will give that data. Knowing this information about the restores our company does would help us size tiers of backup data. For example how long to keep data on fast storage before it is moved to another tier.Thanks!

3
R
Bit
3 years ago
M
Mansour Samir
posted in Self-Hosted Q&A
Does anyone try to compare CommVault via Veeam and Veritas NetBackup

Does anyone try to compare CommVault via Veeam and  Veritas NetBackup 

7
M
3 years ago
Kamil W
Commvault Certified Expert
Kamil WCommvault Certified Expert
asked in Self-Hosted Q&A
Firewall Configuration for RHEV

Hello Guys, I need your help. I am deplying a VM protection (Red Hat Enterprise Virtualization) in the Customer’s environment.The Customer has the following configuration:  CS and MA are located outside of Internal Network.RHEV Manager Server is located behind the Firewall.VSA Proxy is a part of the RHEV environment (VM running Linux OS) I created a Client Group called ‘DMZ’, then I put the VSA proxy to this group.I also set the Network Route for DMZ group as follows:From Infastructure Group - BlockedThen I set the Network Route for Infastructure group as follows:From DMZ Group - Restricted (port 8403) Is anything alse that I need to do to create a RHEV pseudo-client?Do you think that this Firewall configuration should work or maybe I should set the Firewall in different way? Rgds,Kamil

3
Damian Andre
Vaulter
3 years ago

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