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I have this error “Permission denied, Checkpoint restore is blocked for DB [F:\Commvault\IndexCache\CvIdxDB\..] due to recent restore failure (ErrNo.13)”
The index cache has enough space,around 800G free space
AIX file system ,last index backup is 25 Oct 2021
Any tips on how to solve it,?
Solved
Permission denied, Index cache
+1Best answer by Mike Struening RETIRED
Hi
This error can have several causes, though in general it means that the index file is missing.
Can you check archmgr.log for this Job ID/time frame and see if any mount paths are showing as offline?
It will look something like this:
getRestoreMediaAgent() Failed to get Media Agent Info for volume ID[<volumeID.] Destination client Id = [2] job [<JobID>]: The device is offline and not available to use.
If not, there is a script we have that can address the index issue, though that would require a support incident, so I’d like to look at the library logs first.
Thanks!
+23- Vaulter
- 4996 replies
- Answer
Hi
This error can have several causes, though in general it means that the index file is missing.
Can you check archmgr.log for this Job ID/time frame and see if any mount paths are showing as offline?
It will look something like this:
getRestoreMediaAgent() Failed to get Media Agent Info for volume ID[<volumeID.] Destination client Id = [2] job [<JobID>]: The device is offline and not available to use.
If not, there is a script we have that can address the index issue, though that would require a support incident, so I’d like to look at the library logs first.
Thanks!
+1Hi
Thank you Mike for the assistance.
I checked the archmgr.log , and the below is the results of getRestoreMediaAgent() function.
Kind regards,
1 person likes this
+23- Vaulter
- 4996 replies
I would open the case if this is still occurring then; there’s a script but we need engineer review.
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