Skip to main content
Question

Problem with restoring O365 mailbox

  • 14 May 2024
  • 4 replies
  • 88 views

I try to restore an O365 mailbox to a pst file.

I lots of the errors below in the log and it is not restoring.

We are running 11.28.115

Any idea what the problem can be? At this time i am running a verification job on the storage.

 

15288 5e60  05/14 14:50:52 2796697 Failed to parse file eC:\Program Files\Commvault\ContentStore\iDataAgent\JobResults\CV_JobResults\2\2\2796697\Restore\Staging\2796697_15288\15288_10128_stage001.cpy]
15288 5e60  05/14 14:50:52 2796697 Failed to restore message gInbox/RE: gesprek vrijwilliger] (9930988ex0c0cx4facxb858xfd3ebcc1b542!00f5ccb1083fdd68634b1fe7ebdf1d5bce2ec4e71cf2bd497d7708b666dd5d56)
15288 5e60  05/14 14:50:52 2796697 ExRstMsgHandlerBase::OnBufferPlFsEof() - File processing failed, Subject: RE: gesprek vrijwilliger, Entry ID: 000000002052FBF60AA5EB4C8550CD5352DF56C40700A4AA55EE671F9743BD7A304C82DA728600000000010C0000A4AA55EE671F9743BD7A304C82DA7286000010594A060000
15288 5e60  05/14 14:50:52 2796697 Corrupt data file, Failed to get marker 0x02 at location 70

 

I have a change logged for next week to upgrade to MR119 - hopefully that will fix it.

 

I had to upgrade to the most recent 11.32.xx version and after that the problem was solved

Morning! I am encountering what appears to be a similar issue.

Either restoring a message in place or a mailbox out to a PST fails for anything AFTER 2nd April

5900  d84   07/12 07:33:46 7012523 corrupt data file - C:\Program Files\Commvault\ContentStore\iDataAgent\JobResults\CV_JobResults\2\2\7012523\Restore\Staging\7012523_5900\5900_12512_stage001.cpy_ews
 

Looks like Microsoft have tweaked something So will check if an update is required. I am running v11 SP28.111 - https://support.commvault.com/Article/Details/83366

Hello @Riconl 

Thanks for the great question, I am assuming this is the doco you are following: 

https://documentation.commvault.com/v11/essential/restoring_individual_exchange_online_mailbox_item_to_pst_file.html

Can you confirm if you are able to restore out of place or in-place back into O365? This will validate that the data you are restoring is healthy and its just the .PST operation that is failing. 

Kind regards

Albert Williams

Reply


Terms & ConditionsCookie settings