VM stuck at Removal Snapshot process and will go offline from network perspective

  • 19 May 2024
  • 2 replies

Hello Commvault Community,

I have an issue with Large VMware Backup with Commvault. VM size is around 1.6 TB, I have also enabled “File system and application consistent” for the VM.

The backup has been successful, but at the removing snapshot process VM is stuck/hang and VM will go offline from the networks perspective and be in a snapshot removal state, pretty much unusable. I have to reset the VM manually.

Here what we have : 

VSA : Win2016 11.32.35

Transport Type : HotAdd

MA : RHEL 11.32.35


Please suggest.

2 replies


Snapshot removal in general is just an API call we sent to VMware. The tasks and evens in VMware can tell you if any operation (IE. VM reconfiguration:hot added disk removal from the proxy VM) did not finish before snapshot removal request was sent. I’d start with VMware tasks and events...


I also have found this alert at the job that Commvault has failed to remove snapshot.