Self-Hosted Q&A

Hi, Could you possibly assist me with this?Commvault 11.32.119Is there a way to promote a Synchronous Copy to the Primary Copy using Command Center?  

Hi, Can you help me with this real quick?Commvault 11.32.119.How can I change the Backup Destination of Plans using Command Center?  

Hello,our SLA status is at only 60% after upgrading to 11.40. back in January. That means that about 40% says “missed” and when I check the SLA report it says “no finished job within SLA period” for about 500 clients.After checking them, I can say that there were indeed jobs running in the past few days for those clients (including full backups). The majority of those clients don’t have a file-system backup configured but SQL, EDB or VM backup.   Does anybody know where this issue may come from?Thanks in advance

Hi,In the CommServe LiveSync (11.40) environment on the active server, the “Auto-start services when OS starts” option is grayed out.Only after entering the following commands can the checkbox be selected:gxadmin.exe -consoleMode -enableautostartoption truegxadmin.exe -consoleMode -setsvcstartmode Automatic ...but after some time the checkbox becomes inactive again. The following article contains that this option is managed by failover.https://documentation.commvault.com/11.40/software/enabling_or_disabling_commserve_livesync.html“After you enable the CommServe LiveSync feature, the Auto-start servic

I am redesigning an existing All-in-One physical CommServe (CS + MA) into a distributed architecture.Current State: A single physical server hosting both the CommServe and MediaAgent packages. Target State: A newly deployed virtual CommServe (running on VMware vSphere), with the existing physical server retained and functioning strictly as a MediaAgent.I am looking for the precise, supported workflow for this exact scenario. My primary focus areas are: Migration Workflow: Confirming if the standard CommServe Hardware Refresh (DR Backup and Restore) to the new VM is the only required method for the DB move. Decommissioning the CS Role: What is the exact procedure to strip the CS role and packages from the existing physical server while keeping the MA role fully functional? Can the CS software be cleanly uninstalled without impacting existing DDBs, Index Cache,

Hello,I have installed cloned machine (remain same IP address and same name) instead original. On the Commvault backup server there were no changes. After the server was cloned, the backup from Commvault stopped working.Description: Failed to start phase [Backup] on [mailserver] due to network error [Remote machine [mailserver]. The socket connect failed. Error returned [-1=Connection to mailserver:cvd(8400/8400) failed on bck: Can't unambiguously route connection to mailserver because there are multiple tunnels from different instances of CVFWD pretending to be mailserver]. Check Network Connectivity.]. Will attempt to restart. Please check if this product's services are running on the remote host.Is there any procedure that needs to be performed on the Commvault backup server for a cloned machine?Best regards,Elizabeta

Planning to move set of server in current commcell to new commcell.Commcell yet to build and AD creation in progress for independent environment.After commcell provisioned How to start the migration from old comcell to new. We like to keep the long retention backup. Any new media agent need to build? 

Hi, Could you give me a hand with this?I'm trying to read that part of the documentation, but the link is down.   

Hello Community, we recently switched our primary copy to an object lock (WORM) enabled storage pool.After a while we noticed that the storage space will not be sufficient regarding the additional space required for deduplication.Therefore we switched all clients to a new primary copy without object lock to let the data age out before going back to locked storage.The data on the locked copy should now already age out but one cycle is stuck with “BASIC_CYCLES” because the copy was created with 1 cycle retention initially. Is there an easy way to clean up this cycle for all clients?I could already free up the jobs from our VSA backups by disabling the subclients and enabling the option to ignore cycle retention on disabled subclients, but this is not practical for all other clients. Thanks in advance for your thoughts.

Hi, If anyone can explain, I would appreciate it.Commvault 11.32.119  Our company is gradually using Plans and a question has come up.  A question here. According to my research, Commvault creates two scheduling policies to satisfy the RPO. One is generic and the other is more specific to database agents.If the most specific database policy only has just one task, which i

my current environment on primary side we are not using commvault dedup and compression using storage end. so when we are going to do the aux copy commvault dehyderate the data from storage and using the wan compression full data transfer to the DR side or second site and destination side we have data domain on primary we didn't have data domain. any possibility to dedup the data  before sending to the destination like DASH copy (only reference point transfer to the destination)  objective is to reduce the wan traffic instead of transferring whole backup. I know i am asking silly question. 

Hello Commvault Community,  The ThreatScan mechanism has changed between SP40 and SP42. The old mechanism from SP40 is currently deprecated and renamed as Threat Analysis. Articles describing sizing, settings, and descriptions of Eicard test files are still available but only for Threat Analysis, not for ThreatScan:Commvault Threat Scan Requirementshttps://documentation.commvault.com/11.42/software/commvault_threat_scan_requirements_01.htmlSoftware, Hardware, Requirements for Restore Worker VMshttps://documentation.commvault.com/11.42/software/software_hardwa

Hello Commvault Community, Is it correct for the global admin to become the team owner when restoring Teams? The logs indicate that the global admin is removed, but in reality, he becomes the team owner for the restored structure. 00000 xxxx  abc Adding global admin user[globaladmin@example] for team[xyzabc]00000 xxxx abc Successfully added the global admin user for the team[xyzabc]00000 xxxx  abc TeamsRestoreHandler::restoreconversation() - Successfully restored Topic[0123].00000 xxx  abc ExRestoreWorker::DoWork() - Processing complete for stream: Processed items [1], failed items [0], skipped / Non Eligible Items[0], bytes read: MB[], time taken: min[0], Stream number [1], of worker[], Total items assigned to worker [1], File items returned from indexing [0], Folders returned from indexing [0]00000 xxx  abc Removing added global admin user[globaladmin@example] for team[xyzadc] RetryCount[0]00000 xxx  a

Hi,I have several CommServe installations in our different offices, and I’m experiencing the same issue in all of them. I can access the CommServe URL without any problem, but many sections and pages do not display the information.They keep loading indefinitely, and a “Not Found 404” message appears briefly. I have tried restarting the Tomcat services and running iisreset, but the issue remains the same. I’m running version 11.36.87.Everything has been working with no problem for a long time, but now it’s not. Any idea about what can I do?  

Hi Team,We are currently trying to configure the Endpoint Package in the Edge Monitor Console. However, While Signing in, we are Receiving the following error messageError Message :- backup Infrastructure Unavailable ErrorDue to This issue , we are unable to proceed with the endpoint package configuration environment DetailsDeployment Type:- On-premisesCurrent Commserve version: 11.28.56  

Hi Team,We are logging on support portal with CCID with password but do not visible the option of create the support a case. Please find the screenshot below and how to fix.  

I seem to be missing some logic in the workflow for approvers. If the default approver group is master, but I have an external DL / group of users who I want to approve changes, how can I get it to trigger the email to that DL?Meaning - I don’t just want the master group to be notified of something needing approval, but both master and the external group’s notified at the same time (so either another master OR one of the external DL members can)?I initially tried setting the default approver to the DL but no email comes out (yes the DL has a working email for it). The approvers in that DL don’t do anything in Commvault, they are simply authorized to approve.thanks

i need to know what packages require to install media agent with deduplication in linux OS and what steps need to do after the installatio

Hello,I am in a situation that I need to move a mount path to another mount path. I would like to just have backup jobs from the move path in the destination.Is there a way to prevent new backup jobs being written to the new mount path while the move is running?Something like the bullet points below.BR Henke Set "Disable mount path for new data" on the destination before initiating the move Leave the setting untouched while the job runs Manually clear the flag after the move completes (since the job only auto-clears it on the source, not the destination)

 I am having an issue with a Live Sync setup I created for a customer.The installations on both the production CommServe and the standby CommServe completed successfully. However, after enabling Live Sync, nothing happened.When I checked the Failover Process Manager, I could see the production server with a green status indicator, but the standby server did not have one.I also noticed that the CommServeDR policy does not have any SQL subclient associated with it. The only thing I can see is instance001 from the production CommServe.Later, I realized that the entire configuration was done without TCP ports 8405 and 8408 being open between the two CommServe servers.My question is:Is it possible to revert or completely delete this Live Sync configuration and recr

Literally - So did I miss some release notes that editing reports is no longer a thing? I have more than one CommCell doing this and I only noticed it when our backup summary reports suddently turned to “garbage” with essentially no content.11.40.34thanksI see I am late to the discussion in the Report builder thread. You guys have no idea how frustrating this is. OR, maybe you do by the looks of that other thread?

I’m busy with a new installation and getting an issue where the installer gets stuck on the below screenshot. The error in the install log is also listed.I’ve checked the status of the VSS writers and they’re all healthy. The Windows Event log isn’t showing up any errors warnings either.I suspect this might be a permission issue, but I am a local administrator on the server 

CVMongoRecoveryAssistant cannot launch due to missing CVMongoRecoveryAssistant.dll fileI would like to solicit some advice as this has happened to me twice already.  I have been wanting to test the recovery tool for MongoDB use by Commvault.  For some reason everytime I run it, it complains about a missing CVMongoRecoveryAssistant.dll file.  I look into it in the base folder and the file is missing. This results in the tool not being able to launch. I tried to lab the Commvault using a different media and I have the same result. The DLL file is missing.Is this a known issue?  Any advice is appreciated

Hello Team,We are facing an issue during LiveSync failover in our Commvault Linux installation.commvault version - 11.40.34When we attempt to perform the failover, the CvFailoverLogShipping job gets triggered but fails with the following error:Error code: [30:436]Description: Instance validation failed: Insufficient SQL Server role. To configure the instance, the user [sqladmin_cv] must be a member of the SYSADMIN SQL server role.Source: rhel1Process: JobManagerTroubleshooting performed: