Software Upgrades and Updates

Hello team,We are currently working in a multi-tenancy environment, and some time ago a customer was completely removed from our Commcell (clients, policies, pools, company etc), however, an Uninstall software operation is bein triggered automatically only for this customer, which fails due there isn’t any chance to reach the clients due they were already removed.Following the job events, the username which triggers the job is started by “System”, but I’m not able to find out from where this job is being trigger.  I also checked the if the remove laptop option is activated, but it’s set as “never”. Case was opened but the support couldn’t see anything useful, the suggestion was upgrading the environment.  Do you know from where this “schedule” maybe is activated?  Thank you.

.NET Core 6.0.goes end of support November 12, 2024. When can we expect an update for this please?

I can not add vmware (vcenter) hypervisor to Commvault. I did upgrade Commvault from 11.32.35 to 11.32.54 (Maintenance Release) and I notice this problem as you can see on the attached picture. I saw that before upgrade (v 11.32.35) I had the same problem.   

Hi,Could you say please, is direct update supported from 11.24 to 11.32? Unable to find precise information. When I try to download installation media in Commvault console I see strange version number “11.32.6”, current version is 11.32.54

current environment is> physical server with local mount path ,> os windows 2012 r2 ,> commserv version 11.24. we are implementing hyperscale  x new version  Version Hyperscale ISO 3.2312 CommServe server minimum version 11.32.35 (or later) CommServe Server: System Requirements Windows 2016 above   we need to migrate the commserv to new virtual environment , but to copy the local mount path we dont have space in the virtual environment  inplace upgrade of exsisting physcial machine OS  is challenging 

Hi everyone,We updated our CommCell from version 11.24 to version 11.32.49 on 20 April. Immediately after the update, the cloud backup (M365 Exchange and OneDrive) still worked, but no longer does. I therefore do not know whether the following problem is related to the update:The backup of M365 Exchange and Azure no longer works:   We have already recreated the APP including the service account and checked the authorisations in the tenant. We cannot find any errors.The Commcell, the MediaAgent and the Accessnode all have version 11.32.49 installed.Does anyone have any ideas? Thanks & regards Pascal

Hi,I hope you are doing well.I am trying to upgrade from Simpana v10 sp15 to Commvault v11. I am using in-place upgrade method and the precheck filed with the below errors:04/29/24 09:29:56    CSDBUpgrade::verifyAuthCode - Executing file [C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DBUpgrade\CommServer\PreUpgrade\verifyAuthCode.sql]04/29/24 09:29:56    CVSimpleDB::SQLINFO - INFO: [###ERROR###This Commcell is not authorized for upgrade.] [RecNum:1, LineNum:46, Spid:81]04/29/24 09:29:56    CVSimpleDB::SQLINFO - INFO: [###ADVICE### Please email yourupgradeadvisor@commvault.com to request an authorization code.] [RecNum:1, LineNum:86, Spid:81]04/29/24 09:29:56    CSDBUpgrade::verifyAuthCode - Failed to execute File [C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DBUpgrade\CommServer\PreUpgrade\verifyAuthCode.sql]. ExitCode [2]04/29/24 09:29:56    CSDBUpgrade::verifyAuthCode - Execution of file [C:

Hello dear community,this is not a problem, but rather a kind of preparation. Our CommCell server is virtualised and runs under VMware. We are planning to upgrade our CommCell from version 11.24.94 to Commvault Platform Release 2023E (11.32). In case something goes wrong during the upgrade process, I was thinking of taking a snapshot of the VM running the CommCell before starting the update and then restoring this snapshot in an emergency to have the machine as it was before the update.Is this a viable option, or does the CommCell not cope so well when a snapshot is imported?Are there any other ways that you can recommend to restore the functionality?Thank you very much for your answers!Best regards,Pascal

I have few client with Oracle, SQL, SAP databases hosting in the clients.Our current Commvault software version is 11.28 and the few of the clients are in 11.17 and 11.20 versions.I plan to upgrade the software in the client and while pushing the software to this clients, I see 2 options.1.Reboot the client if required.2.Run Database maintenanceNow, if I check the “Run Database maintenance”, What will be the implications?Will it stop the database? or without stopping the database, will it just check the checkdb and reindexall?I need to know if checking the 2nd option will bring the database, as the server that I’m gonna upgrade is production servers.Let me know the best practice. 

Hello Commvault Community,I hope everyone is doing well. I recently purchased a Commvault license, but unfortunately, I made a mistake when entering the serial number during the activation process. As a result, I am unable to proceed with activation because the serial number I entered does not match the one registered on the CommServer.I would greatly appreciate any assistance or guidance on how to resolve this issue. Thank you in advance for your help!Best regards,

How does a customer determine the MS SQL Version that is currently in use on the Commserve? Customer would like to check the version to determine if an upgrade is needed.

Does anyone know if Commvault is going to include the ability to backup Jira and Confluence (Atlassian) any time soon?

After updating from 11.28, to 11.32.  Have a single system that is not able communicate properly with the commserve for backup purposes.Check Rediness returns OK.cvping from/to the client and commserv is happy.All services on the client are running.client and commserve are in same subnet, so no firewall appliances between them.Client services stopped/started, and finally rebooted the client. no change.Some of the errors in the logs:“There is no incoming network connection from ‘commserve’”“No Incoming tunnel from ‘commserve’”“Couldn’t translate client name ’client’ to a client ID.last step i guess is to re-install the client?

Dear Team, We currently have a production CommServer running V11 SP 28, while laptop/desktop backups are operating on a lower version, V11 SP 24. With over 5000 laptop/desktop agents requiring an upgrade, we seek assistance in downloading the necessary packages and deploying them via SCCM without creating new instances. Your guidance in this matter would be greatly appreciated.Furthermore, we have observed multiple duplicate instances appearing for each machine. We are keen to remove or delete these duplicates without impacting the existing backup configurations. Could you please provide instructions on how to achieve this effectively? Regards,ManiD

Planning to do a hardware refresh of Commvault environment running livesync.  I would appreciate some advice on how this can be done.Reasons for doing the refresh is as follows:1. Upgrade to Commvault v11.32 2.  Commvault currently running v11.20 with SQL 2012 as the backend3. OS of Commserve and DR Commserve need to be upgraded from Windows 2016 to Windows Server 2022Anyone who has done similar initiatives ?  What are the caveats and steps on how to implement this?

Hi All,I want to install manually for Linux but when I run the command cvpkgaddthere is an error:I've followed what was on the previous forum but still can'tany idea?

Hello,The customer would like to change the HCL Domino (AIX 7.2) production operating system to Windows Server 2022.I see in the documentation that there is support up to a maximum of WS2019.I would like to enquire if perhaps the manufacturer has not updated the documentation or if indeed WS2022 is not supported.https://documentation.commvault.com/2022e/expert/notes_database_system_requirements.html Regards,Michał 

To repair a highly corrupted OST file without facing any problems. So, you can use Softaken OST Recovery Software. If the OST file is severely corrupted or cannot be repaired, but with this software you can recover and restore the OST file so that it can be used again. In addition, the software can retrieve HTML-formatted user emails and attachments. It is vital to keep a backup of your OST file to avoid data loss in the event of corruption. It is compatible with all Windows and Outlook versions and maintains the original folder structure and email format of the data during import and conversion.

Hi team,my customer started an update SP28 ->SP32 . Update failed due to several issues. We are in solving issue by issue but it will take some time.Now we observed that update procedure starts and wants to continue everytime we reboot the Commserve host.We checked the scheduler but cannot find who iniciates  the update process.At the moment we should not and want not update to 32. Sql is now Ok, but we have still some index V1 issues we want to solve on SP28 before update. Does a key or a procedure exist which lock the update process until we are ready to update?Can anybody help ?Thanks in advanceJoerg

Actually, I tried to install the CV agent on windows client system, but not luck it is failed.for that require download software in software cache or else direct push. if it is direct push then, I think install full media that's why it’s failed.Please suggest.

Currently I am on Commvault version 11.28 with SQL Server 2014 and Windows Servers 2016.Will there be any issues with upgrading it to Commvault version 11.32?

How long will an upgrade take when we select “Perform Full DB Maintenance” while installing the upgrade.

Hi, Have installed a new 11.34 and need to move the CS to a new domain. How can I change the CS hostname in CommandCenter?I manage to change it under Manage - Servers - CS client - hostname, I clicked save and it did not complain. But it also did not change the previous hostnamne. Documentation for 11.34 still refers to Commcell Console which requires a supportcase to get an authcode. Br, /Patrik   

We are trying to push the Unix package from the Commcell, getting below error. We have verified the Firewall settings were properly configured, SSH is enabled and port 22 is open.Error Code: [68:151]Description: Install Software FailedSource: weazmgtabkp01, Process: DistributeSoftware=========================================================179036 4790c 02/15 04:09:50 ### receivePatchFile() - Received file [/tmp//cvInstall.sh], File size [1415], Source Client [weazmgtabkp01], Destination Client [WEAZQADQ1M01]179036 4790c 02/15 04:09:50 ### receivePatchFile() - Received file [/tmp//cvInstall.xml], File size [5901], Source Client [weazmgtabkp01], Destination Client [WEAZQADQ1M01]179036 4790c 02/15 04:10:38 ### [CheckForSpace]() - nvAvailableSpace: 11558596179036 4790c 02/15 04:10:38 ### [LocalSPDataReqHandler]() - Check for required space to inst

Last week we received a mail notifying us that new maintenance relapses were available. We run both FR32 and FR34. •    11.34.11 (06-Feb-2024)•    11.32.42 (06-Feb-2024)For both platform releases we now notice that those maintenance releases are not available anymore, instead MA shows 11.32.43 and 11.34.13.What happend to the maintenance releases who were made available last week? Were they pulled back or were they replaced, without communication, because new critical fixes were released? What should you do when you are running on 11.34.11 or 11.32.42?