Error occurred in disk media

Hello @radi 

Can you advise the type of backup and Commvault version?

I’m looking at some other cases that report this error they mostly have been addressed by the customer and closed off without an answer as to what the issue was.

Can you perform a cloud test tool onto the library:

https://documentation.commvault.com/v11/expert/testing_connectivity_with_cloud_test_tool.html

You can also test a number of the functions with this tool: 

https://documentation.commvault.com/v11/expert/performing_functionality_checks.html

Kind regards

Albert Williams

Hi @Albert Williams 

full backup and differential backup types, version 11.28.true, I have tried reading several other cases closed with no answer

Thanks

Regards

Radi

Hello @radi 

Is the cloud library showing online in Commvault? Can you check cloudactivity.log to see any curl errors show up related to cloud? 

Best,

Rajiv Singal

Hi @Rajiv 

yes, I checked cloudactivity.log, there are some curl errors showing up, 

pcvd] CURL error, CURLcode= 28, Timeout was reached
/cvd] Curl Error: 28
/cvd] retryable error

pEvMgrs] CURL error, CURLcode= 60, SSL peer certificate or SSH remote key was not OK
/EvMgrs] Curl Error: 60, GET https://xxxxxx
/EvMgrs] CURL error, CURLcode= 60, SSL peer certificate or SSH remote key was not OK
/EvMgrs] Curl Error: 60, GET https://xxxxxxx
/EvMgrs] CURL error, CURLcode= 60, SSL peer certificate or SSH remote key was not OK
/EvMgrs] Curl Error: 60, GET https://xxxxx

Thanks 

Regards 

Radi

Hello @radi is the cloud library showing online with which the MA is associated? Can you try to add the below additional key on the MA and restart the MA services and then check?

https://documentation.commvault.com/additionalsetting/details?name=%22nCloudServerCertificateNameCheck%22&id=4571

Name - nCloudServerCertificateNameCheck
Category - MediaAgent
Type - Integer
Value - 0

Best,

Rajiv Singal