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Q&A. Technical expertise. Configuration tips. And more!

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AjalByte

asked in Self-Hosted Q&A

VSA backkup and file system agent backup -space utlization

i have file server where i am taking full vsa backup (included all drives)and for the same server am taking file system agent backup only for some drives ,does it consume double space from my storage ? will the deduplication work well with two type of backup

asked in Self-Hosted Q&A

Invalid Certificate error on Metallic Cloud Storage

Getting an error in Metallic Cloud Storage.Error returned is:Invalid Certificate.

asked in Self-Hosted Q&A

UpdateIndex initialization failed for Oracle db incremental

Hello All, I am getting UpdateIndex initialization failed for sap for oracle db while schedule backup running incremental and it will failed, when we retriggered it will convert increment backup to full backup and it will complete. please help how to fix the issue

Egor SkepkoByte

asked in Self-Hosted Q&A

FS Agent taking to long

Hello, I have some issue with finishing on time with FS Agent backup, the widow time is 6 hours. Till 2 weeks ago i had no probleem with scanning and then starting backup., but now the scan taking to long and then starting of backup taking to long aswell. Here is some logs of last failed backup. The backup staerting at 2AM, the scan finished at 5AM, there is 3 hour more to take the backup and 8 am the job wil be killed because of run time. The amount of files is not really changed

maxime.mimranBit

asked in SaaS (Metallic) Q&A

failed to discover content for Onedrive / exchange / Sharepoint on metallic

Hello,When I try to add content to the various O365 applications on metallic, I get a discover task launched but it doesn't execute.I click on refresh cache, it goes to "in progress" then if I refresh it goes back to "not started". I get the same error for all applications. This isn't the first time I've configured apps on metallic, and it worked fine a few weeks ago.*has anyone ever had this problem?Kind regards Max

asked in HyperScale X Q&A

Connect to CommServe Server Behind a Firewall During HSX Setup

Hi Team, please help with below query,our commserv server management interface and HSX RA nodes DP interface are in different VLAN and there is firewall in between.we have commserv server management interface in VLAN 10 and data interface in Vlan 20. Also the DP interface in HSX RA nodes will be in VLAN 20. so when we initially set up the HSX RA nodes, and we provide the FQDN/management IP of Commser server in HSX RA nodes, for registration to the existing commserv environment. based on below provided link, we have to run some additional configuration since there is a firewall in between.https://documentation.commvault.com/2023e/expert/connecting_to_commserve_behind_firewall_during_setup_01.htmlmy question is , we have to run some commands as per steps in above link, so where do we run these commands as part of additional configuration, is it inside HSX node ? should we do these additional configuration before installing HSX ISO in nodes or after installing ISO and Setup the network s

asked in Storage and Deduplication

increasing the size of a linux based disk library

I have created a disk library in our dev environment which is using it’s own separate volume. it will be used for ddb backups. If I want to increase the capacity do I have to add a new volume or can I just resize the underlying volume in linux ?

Waleed Al MansoriByte

asked in HyperScale X Q&A

Changing Web Console IP Address for Management VLAN Integration

Our network and security team have proposed the creation of a new Management VLAN within our Internal LAN, with the intention of consolidating all Management/ILO's into it. As part of this initiative, I am considering changing the IP address of the Commvault web console to align with the new Management VLAN.Before proceeding, I would greatly appreciate insights from the community on the following points:Is it common practice to change the web console IP address to integrate with a new Management VLAN? The recommended steps or procedures for executing this change safely and efficiently. Any potential risks or complications that I should be aware of before proceeding with the change.Thank you.

CSSBit

asked in Storage and Deduplication

Recover Media Agent Index

Ok, let’s get straight into the topic. The disk containing the Media Agent Index has been accidentially removed. What are the possibilities to recover the lost Index on this specific Media Agent? Thanks for any help. RegardsCSS

asked in Self-Hosted Q&A

Health Report : Disk Library growth tile and Livesync Tile

Hi all, Any idea how can I add/get the below tiles to the Dashboard? Health Report: Disk Library Growth TileHealth Report: Live Sync Status Tile https://documentation.commvault.com/2023e/essential/health_report_live_sync_status_tile.htmlhttps://documentation.commvault.com/2023e/essential/health_report_disk_library_growth_tile.html

FQueiroloCeibalBit

asked in Self-Hosted Q&A

1-Touch Backup on Linux fails executing "srprefind.exe"

Description: Failed to start phase [System Scan] on [itop-prod] due to network error [Remote system [………..*………...*8400*8402]. Communications Service returned error when executing remote command [srprefind.exe] arguments [-j 247516 -a 2:919 -jt 247516:4:6:0:0:8803 ].]. Will attempt to restart. Please check if this product's services are running on the remote host.Source: backupcs, Process: JobManagerHowever, regular “not 1-touch” backups run just fine.Firewall is open on any port for diagnostics.Check readiness comes out OK for every test.Client: CentOS 7Commvault version: 11.34.20 (both server and client)Any ideas?

asked in Self-Hosted Q&A

Customizing Edge Monitor mail

Hi Team, Is there an option to edit/customize the content of the email below regarding notebook backup?

asked in Self-Hosted Q&A

Pre/Post Script definition

Hi Team, I saved it as "Save as Script" and Synchronous for 2 separate Windows subclient via Commvault.Let's call them 1.bat and 2.bat.I also created a main.bat and made its content as follows.call 1.batcall 2.batI added Main.bat to the Pre Scan phase in another Windows subclient from the Commvault Console as "C:\CVScript\main.bat".Our expectation was this: main.bat will be triggered by Commvault and first the 1st bat will run, the backup will be completed and then the 2nd bat will run and the backup will be completed. After this, the Pre Scan phase will be completed.Currently, the Pre Scan phase is running, main.bat is running and is completed in 3 seconds, but the 1st and 2nd bats in its content cannot be run. It actually needs to run for about 9 hours.When I manually trigger Main.bat, it works as expected.Does anyone have an idea ?

Joseph AlcalaBit

asked in Storage and Deduplication

Mounting XFS file system on Linux MediaAgent

I’ve run into a problem trying to mount a 54.4TB FC LUN presented to a Linux MediaAgent. A single partition was created using the ‘parted’ utility, and then an XFS file system with a block size of 64k was created using the ‘mkfs.xfs’ command. I'm receiving the following message when trying the mounting xfs filesystem.mount: /mnt/cvstorage: mount (2) system call failed: Function not implementedAny help would be appreciated.

RandomCustomerByte

asked in Developer Tools, Integration and Automation

Need deleted VMs details from vCenter on Commvault.

I need the api that gives the deleted VMs list from the vCenter. As per the document:https://documentation.commvault.com/v11/essential/rest_api_get_virtual_machines.html I should get isDeleted in status info as a response but I didn’t see anything like that when I ran the Get VM api:import requestsimport jsonurl = "https://win/commandcenter/api/V4/VirtualMachines"payload={}headers = { 'Accept': 'application/json', 'Authtoken': '***'}response = requests.request("GET", url, headers=headers, data=payload, verify=False)pretty_json = json.loads(response.text)print (json.dumps(pretty_json, indent=2))reponse: { "name": "test", "vendor": "VMW", "displayName": "test", "hypervisor": { "id": 26, "name": "vcsapro293045.bgl1.global.tslabs.hpecorp.net" }, "vmGroup": { "id": 0, "name": "" }, "backupset": { "backupSetId": 0, "backupSetName": "" }, "os": "CentOS 9 (64-bit) ", "host": "", "status": "

asked in SaaS (Metallic) Q&A

Change IP of Metallic appliance

IP address subnets are changing at our facilities. We have a need to change the static IP address configured in the linux Metallic appliance. What is the procedure to do so?

asked in Self-Hosted Q&A

Unusual job activity alerts after upgrading to 11.34.20

The evening of Friday April 6, I upgraded my CommVault installation from 11.32.38 to 11.34.20. Following the upgrade (which required reboots of almost all the client computers), the Friday evening backups seems to be running normally. When I returned to work on Monday morning I have roughly 300 Alert emails regarding “unusual job activity” on various servers. Weirdly, some of the alerts say zero files have been changed:Anomaly NotificationAn unusual job activity was detected in Job [751258], type [Root Size Change]. Details: Unusual number of file operations in client [INF-SQLP104] - created files: [0], deleted files: [0], modified files: [0], root size change of [0.00] GBDoes anyone know what the problem is and how to stop all this spam? Is there a way to turn off these notifications?ThanksKen

asked in Self-Hosted Q&A

Granular Exchange restore failed

Hello,I try restore messages from Exchage backup and I see on log next messagesReplayExchangeLogs() - Replay logs from edb <..cut.. >, system files path []ReplayExchangeLogs() - Replay logs without hard repairCJetLogReplay::PerformRecovery() - PerformSoftRecovery with eseutil::runProgram() - Exit Code = -1073741515/-1073741515::runProgram() - Exit Code = -1073741515/-1073741515::PerformSoftRecoveryEseutil() - Error soft recovery due to bad filesCJetLogReplay::PerformRecovery() - PerformSoftRecovery with eseutil failedReplayExchangeLogs() - Failed to replay logs from edb <..cut..>CExDbBrowseRestore::PostProcessBlockBackupDb() - Failed to replay logs from <..cut..>I have some simple questions:my backup is broken (I create full backup Exchange DB manually and get same error)? this is only Commvault error? other problem? why is the Commvault always a little broken?this error i see when try restore over “create recovery point” and “recover messages from an offline databas

asked in Virtualization and Containers

VM Backups are running even VM was in Powered Off State

Hi All, We have many clients that are backing up even in powered off state. As per my knowledge, snapshot should be placed in the datastore and creation of snapshot consider the ESXi host rather than VM (please correct me if I'm wrong).To avoid such scenarios, I found that we have prepared and post process scripts which can be made outside of commvault.Can someone help me on below questionsWhere I can find these scripts?How these scripts works?Do I need to place these scripts in every VSA? Thanks in advance!!

asked in Software Upgrades and Updates

Commvault software upgrade on Clients(Oracle, SAP, SQL DB severs)

I have few client with Oracle, SQL, SAP databases hosting in the clients.Our current Commvault software version is 11.28 and the few of the clients are in 11.17 and 11.20 versions.I plan to upgrade the software in the client and while pushing the software to this clients, I see 2 options.1.Reboot the client if required.2.Run Database maintenanceNow, if I check the “Run Database maintenance”, What will be the implications?Will it stop the database? or without stopping the database, will it just check the checkdb and reindexall?I need to know if checking the 2nd option will bring the database, as the server that I’m gonna upgrade is production servers.Let me know the best practice.

posted in Share Best Practices

Building Custom Report

Hi Fellas,We have a BI server that we use in our own environment. Here we want to make a report on the BI server. This report will show the following information. It will show information such as Client Name, hostname, type of agent installed on it, content, last backup date according to Agent, whether there is Aux Copy, next backup date. Which tables should we read on CommServ DB for this information? Or is there a SQL Query you know about it? Best Regards.

Carmine BollettinoByte

asked in Self-Hosted Q&A

Backup Metallic Office 365 - No service account(s) found for public folder processing

Buongiorno a tutti, attraverso il modulo "Office 365" sto facendo il backup a delle caselle postali che funziona regolarmente.L'unica cosa è che i lavori risultano "completi con errori" con il seguente messaggio: "No service account(s) found for public folder processing. Please assure that a service account is assigned a mailbox association with owner permissions on the root and subroot public folders in order to proceed with public folder operations."Non so come rimediare a questo avviso.Potete gentilemente darmi supporto?Grazie Good morning everyone, through the "Office 365" module I am backing up mailboxes, which works regularly.The only thing is that the jobs are "complete with errors" with the following message: "No service account(s) found for public folder processing. Please ensure that a service account is assigned a mailbox association with owner permissions on the root and subroot public folders in order to proceed with public folder operations."I don't know how to remedy th

Michael WoodwardCommvault Certified Expert

asked in Self-Hosted Q&A

SharePoint Online API Permission incomplete

I have a customer protecting M365 with Commvault. The Azure apps for SharePoint online are showing the following status issues: Checking the application permission these permissions are granted via the Graph API as below: When I look at our Metallic tenancy the SharePoint Online App permissions have two additional permissions granted:Documentation for both on-premises & cloud doesn’t mention the SharePoint API permissions, but are these are what is required to clear the error in the app configuration? API permissions listed for cloud: https://docs.metallic.io/metallic/request_and_grant_permissions_to_azure_apis_for_azure_app_for_sharepoint_online.html On premises: https://documentation.commvault.com/2023e/essential/request_and_grant_permissions_to_azure_apis_for_azure_app_for_sharepoint_online.html

asked in Software Upgrades and Updates

Installing the Endpoint Agent on the laptop

Dear Team, We currently have a production CommServer running V11 SP 28, while laptop/desktop backups are operating on a lower version, V11 SP 24. With over 5000 laptop/desktop agents requiring an upgrade, we seek assistance in downloading the necessary packages and deploying them via SCCM without creating new instances. Your guidance in this matter would be greatly appreciated.Furthermore, we have observed multiple duplicate instances appearing for each machine. We are keen to remove or delete these duplicates without impacting the existing backup configurations. Could you please provide instructions on how to achieve this effectively? Regards,ManiD

asked in HyperScale X Q&A

HyperScale X - Access Nodes

Hi, When using HyperScale X nodes as VSA’s. Can they be used for both full VM backup/restores and also File level backup/restores ?Any limitations with OS? Win vs Linux backup/Restores? thank you

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