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Admin console is blank

  • 18 October 2021
  • 9 replies
  • 123 views

Userlevel 2
Badge +6

Hello,

We did notice that when we login to web console and when we click Command Centre we got all blank page. We did try to restart Commvault cell even all server, but still was unable to see it. I did opened the case and hope the support will find what is a problem.

Regards,

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Best answer by Vladan Kojanic 14 November 2021, 11:47

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9 replies

Userlevel 6
Badge +13

Can you check if you can see something in the webconsole.log & webserver.log file on the webserver?

Userlevel 2
Badge +6

only this I see when try to open that page:

 1888 9 10/18 13:09:25 10.0.2.182   INFO  StatelessCookieFilter:doFilterInternal:84 - Requested path : /cvAccountsSingleSignOn.do
 1888 9 10/18 13:09:25 10.0.2.182   INFO  StatelessCookieFilter:doFilterInternal:85 - exclude urls : [/initOpenIdAuthFlow.do, /samlAcsCallback.do, /openIdConnectCallback.do, /appstore/appStoreLoginService.do, /consoleError.do, /cvAccountsLoginCallBack.do, /emailrecall/endUserSearchEnabled.do, /sandbox/make_request.jsp, /addAction, /reports/setFetchLicenseTask.do, /idpSSOLoginCallBackHandler.do, /samlAcsIdpInitCallback.do, /addVisitor, /isSessionAlive.do, /SAMLSingleLogout, /forms/preview, /httplogupload.do, /metrics/metricsUpload.do, /remoteSAMLIDPLogout.do, /mobileLogin.do, /auditLog.do, /appstore/storeconfig.do, /remoteSAMLAcsIdpInitCallback.do]
 1888 9 10/18 13:09:25 10.0.2.182   INFO  StatelessCookieFilter:?:? - landing remote url stateless : null
 1888 2 10/18 13:09:25 10.0.2.182   INFO  StatelessCookieFilter:doFilterInternal:84 - Requested path : /login/index.jsp
 1888 2 10/18 13:09:25 10.0.2.182   INFO  StatelessCookieFilter:doFilterInternal:85 - exclude urls : [/initOpenIdAuthFlow.do, /samlAcsCallback.do, /openIdConnectCallback.do, /appstore/appStoreLoginService.do, /consoleError.do, /cvAccountsLoginCallBack.do, /emailrecall/endUserSearchEnabled.do, /sandbox/make_request.jsp, /addAction, /reports/setFetchLicenseTask.do, /idpSSOLoginCallBackHandler.do, /samlAcsIdpInitCallback.do, /addVisitor, /isSessionAlive.do, /SAMLSingleLogout, /forms/preview, /httplogupload.do, /metrics/metricsUpload.do, /remoteSAMLIDPLogout.do, /mobileLogin.do, /auditLog.do, /appstore/storeconfig.do, /remoteSAMLAcsIdpInitCallback.do]
 1888 2 10/18 13:09:25 10.0.2.182   INFO  StatelessCookieFilter:doFilterInternal:86 - landing remote url stateless : null
 1888 2 10/18 13:09:39 10.0.2.182   INFO  StatelessCookieFilter:doFilterInternal:84 - Requested path : /cvAccountsSingleSignOn.do
 1888 2 10/18 13:09:39 10.0.2.182   INFO  StatelessCookieFilter:doFilterInternal:85 - exclude urls : [/initOpenIdAuthFlow.do, /samlAcsCallback.do, /openIdConnectCallback.do, /appstore/appStoreLoginService.do, /consoleError.do, /cvAccountsLoginCallBack.do, /emailrecall/endUserSearchEnabled.do, /sandbox/make_request.jsp, /addAction, /reports/setFetchLicenseTask.do, /idpSSOLoginCallBackHandler.do, /samlAcsIdpInitCallback.do, /addVisitor, /isSessionAlive.do, /SAMLSingleLogout, /forms/preview, /httplogupload.do, /metrics/metricsUpload.do, /remoteSAMLIDPLogout.do, /mobileLogin.do, /auditLog.do, /appstore/storeconfig.do, /remoteSAMLAcsIdpInitCallback.do]
 1888 2 10/18 13:09:39 10.0.2.182   INFO  StatelessCookieFilter:?:? - landing remote url stateless : null
 1888 7 10/18 13:09:39 10.0.2.182   INFO  StatelessCookieFilter:doFilterInternal:84 - Requested path : /login/index.jsp
 1888 7 10/18 13:09:39 10.0.2.182   INFO  StatelessCookieFilter:doFilterInternal:85 - exclude urls : [/initOpenIdAuthFlow.do, /samlAcsCallback.do, /openIdConnectCallback.do, /appstore/appStoreLoginService.do, /consoleError.do, /cvAccountsLoginCallBack.do, /emailrecall/endUserSearchEnabled.do, /sandbox/make_request.jsp, /addAction, /reports/setFetchLicenseTask.do, /idpSSOLoginCallBackHandler.do, /samlAcsIdpInitCallback.do, /addVisitor, /isSessionAlive.do, /SAMLSingleLogout, /forms/preview, /httplogupload.do, /metrics/metricsUpload.do, /remoteSAMLIDPLogout.do, /mobileLogin.do, /auditLog.do, /appstore/storeconfig.do, /remoteSAMLAcsIdpInitCallback.do]
 1888 7 10/18 13:09:39 10.0.2.182   INFO  StatelessCookieFilter:?:? - landing remote url stateless : null

Userlevel 2
Badge +6

webserver.log:

 

7140  272   10/18 13:11:54 272 _+_PublicSharingUser_ Invoke - GET /CVWebService.svc/commserv/appliancetype : HTTP code 'OK'
7140  272   10/18 13:11:54 272 _+_PublicSharingUser_  - Processing [POST] request : /CommServ/GlobalParams : Headers :[Content-Type=application/xml][Accept-Encoding=gzip,deflate][Host=CommVault.ekologija.gov.rs:81][Content-Length=151][LookupNames=false][SendPatchingInfo=true][FormatOutput=false][SkipOldJsonConverter=true][trace-id=cvp7POKG3p][MS-ASPNETCORE-TOKEN=51417ca5-1df2-45c7-abeb-613d014ceaf4][X-Original-Proto=http][WEBSERVERCORE-FLAG=true][X-Original-For=127.0.0.1:50315] : Parameters : (empty) : AdditionalInfo[ClientIP[10.0.2.182] ConsoleType[AdminConsole] Operation[CV.WebServer.Controllers.CommserveController.GetGlobalParams (CVWebControllerCommserve)] isTokenSupplied?[True] Username[_+_PublicSharingUser_]]
7140  272   10/18 13:11:54 272 _+_PublicSharingUser_ Invoke - POST /CVWebService.svc/CommServ/GlobalParams : HTTP code 'OK'
7140  268   10/18 13:11:54 268 Admin  - Processing [POST] request : /User/1/preferences/adminConsolePrefs : Headers :[Content-Type=application/x-www-form-urlencoded; charset=UTF-8][Accept-Encoding=gzip,deflate][Host=CommVault.ekologija.gov.rs:81][Content-Length=4114][locale=en-US,en;q=0.9][client-location=10.0.2.182][LookupNames=false][SendPatchingInfo=true][FormatOutput=false][SkipOldJsonConverter=true][trace-id=cvp7POKG3p][MS-ASPNETCORE-TOKEN=51417ca5-1df2-45c7-abeb-613d014ceaf4][X-Original-Proto=http][WEBSERVERCORE-FLAG=true][X-Original-For=127.0.0.1:50344] : Parameters : (empty) : AdditionalInfo[ClientIP[10.0.2.182] ConsoleType[WebConsole] Operation[CV.WebServer.Controllers.UserController.UpdateUMUserPreferences (CVWebControllerClient)] isTokenSupplied?[True] Username[Admin]]
7140  268   10/18 13:11:54 268 Admin Invoke - POST /CVWebService.svc/User/1/preferences/adminConsolePrefs : HTTP code 'OK'
7140  331   10/18 13:11:54 331 _+_PublicSharingUser_  - Processing [POST] request : /CommServ/GlobalParams : Headers :[Content-Type=application/xml][Accept-Encoding=gzip,deflate][Host=CommVault.ekologija.gov.rs:81][Content-Length=151][LookupNames=false][SendPatchingInfo=true][FormatOutput=false][SkipOldJsonConverter=true][trace-id=cvp7POKG3p][MS-ASPNETCORE-TOKEN=51417ca5-1df2-45c7-abeb-613d014ceaf4][X-Original-Proto=http][WEBSERVERCORE-FLAG=true][X-Original-For=127.0.0.1:50340] : Parameters : (empty) : AdditionalInfo[ClientIP[10.0.2.182] ConsoleType[AdminConsole] Operation[CV.WebServer.Controllers.CommserveController.GetGlobalParams (CVWebControllerCommserve)] isTokenSupplied?[True] Username[_+_PublicSharingUser_]]
7140  331   10/18 13:11:54 331 _+_PublicSharingUser_ Invoke - POST /CVWebService.svc/CommServ/GlobalParams : HTTP code 'OK'
7140  331   10/18 13:11:54 331 _+_PublicSharingUser_  - Processing [POST] request : /CommServ/GlobalParams : Headers :[Content-Type=application/xml][Accept-Encoding=gzip,deflate][Host=CommVault.ekologija.gov.rs:81][Content-Length=150][LookupNames=false][SendPatchingInfo=true][FormatOutput=false][SkipOldJsonConverter=true][trace-id=cvp7POKG3p][MS-ASPNETCORE-TOKEN=51417ca5-1df2-45c7-abeb-613d014ceaf4][X-Original-Proto=http][WEBSERVERCORE-FLAG=true][X-Original-For=127.0.0.1:50345] : Parameters : (empty) : AdditionalInfo[ClientIP[10.0.2.182] ConsoleType[AdminConsole] Operation[CV.WebServer.Controllers.CommserveController.GetGlobalParams (CVWebControllerCommserve)] isTokenSupplied?[True] Username[_+_PublicSharingUser_]]
7140  331   10/18 13:11:54 331 _+_PublicSharingUser_ Invoke - POST /CVWebService.svc/CommServ/GlobalParams : HTTP code 'OK'
7140  319   10/18 13:12:00 319 _+_PublicSharingUser_  - Processing [POST] request : /CommServ/GlobalParams : Headers :[Content-Type=application/xml][Host=CommVault.ekologija.gov.rs:81][Content-Length=524][LookupNames=false][MS-ASPNETCORE-TOKEN=51417ca5-1df2-45c7-abeb-613d014ceaf4][X-Original-Proto=http][trace-id=wsd8cac93e2969][X-Original-For=127.0.0.1:50343][WEBSERVERCORE-FLAG=true] : Parameters : (empty) : AdditionalInfo[ClientIP[10.0.2.182] ConsoleType[WebConsole] Operation[CV.WebServer.Controllers.CommserveController.GetGlobalParams (CVWebControllerCommserve)] isTokenSupplied?[True] Username[_+_PublicSharingUser_]]
7140  319   10/18 13:12:00 319 _+_PublicSharingUser_ Invoke - POST /CVWebService.svc/CommServ/GlobalParams : HTTP code 'OK'
7140  37    10/18 13:12:06 37  ### ProcessMessageRecieved - Cache Query Processed. userId : [0]; operation : [MODIFY]; Time Elapsed : 2186 ms
7140  37    10/18 13:12:08 37  ### ProcessMessageRecieved - Cache Query Processed. userId : [0]; operation : [MODIFY]; Time Elapsed : 426 ms
7140  37    10/18 13:12:23 37  ### ProcessMessageRecieved - Cache Query Processed. userId : [0]; operation : [MODIFY]; Time Elapsed : 547 ms
 

Userlevel 2
Badge +6

We opened ticket for this issue, hope they will fix it soon

Userlevel 7
Badge +23

Hi @Vladan Kojanic , can you share the case number so I can track it?

Thanks!

Userlevel 2
Badge +6

Sorry Mike for delay.

Here is a ticket No: 211025-410

Userlevel 7
Badge +23

Thanks, I’ll follow it accordingly!

Userlevel 2
Badge +6

Hello,

We did solved this problem. at 1st there was missing some part inside C:\Program Files\CommVault\ContentStore\AdminConsole\OEM\113\il8n folder. The support team did copy from another folder and that part now working. Next step was we checked and not work well is when you use web console outside our network, that there is not shown full details in health dashboard.

After investigate, the CV Team notice it was not set properly inside Network route Configuration tab. We need to set that all access go through our proxy server. After we added that and did Push network settings, everything its working now.

Thank you all for help

Userlevel 7
Badge +23

FYI, I moved @Kamil ‘s issue to its own thread:

 

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