Question

All "Blackout Window" stopped working


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Hi

Several “Blaclout Window” are configured in the system. All of a sudden, everything stopped working. Put the last hotfix, overloaded the CommCell server - it didn't help. I create new ones “Blackout Window”- they still don't work. Has anyone encountered this problem?


15 replies

Userlevel 3
Badge +7

Hi Alex! Happened to us yesterday. Really strange…

For all the vaulters here - do you have any ‘internal’ info on this behaviour? Hotfix maybe?

Thanks.

Userlevel 6
Badge +12

Hi @Alex_Moscow 

I can see you also have a support ticket raised with logs and Commserve database currently being investigated to understand this issue.

@euMike I can see a couple of tickets raised for Blackout Window recently, one being for Alex.

Please would you let me know which versions, including which Maintenance Release / Hotfix Pack you are running and I will cross check internally to see if anything is highlighted.

Thanks,

Stuart

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Hi euMike !

I installed all the hotfixes yesterday, restarted the CommCell server - it didn't help.

A miracle happened today - everyone “Blackout Windows” is working. But today everything 235 “Blackout Windows” is working correctly. I think that it is incorrectly date May 31 Year 2021 processed.

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Hi Stuart Painter !

>>Please would you let me know which versions, including which Maintenance Release / Hotfix Pack you >>are running and I will cross check internally to see if anything is highlighted.

11.20.53

 

Userlevel 3
Badge +7

Hi @Stuart Painter , it happened with 11.22.25.

Userlevel 6
Badge +12

Hi @euMike 

I’m not seeing any known issues or hotfixes that would explain this blackout window behaviour.

https://documentation.commvault.com/11.22/assets/service_pack/updates/11_22_25.htm

There are some Command Center blackout window display issues that are fixed in the latest MR, but again, nothing that explains the behaviour your are seeing here.

Thanks,

Stuart

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Stuart,

pls get the logs, DB and provide to Development for RCA.

Hemant

Userlevel 6
Badge +12

@Alex_Moscow 

Again, I’m not seeing any known issues for 11.20 that would explain this behaviour.

There are some hotfixes for blackout windows, but these are already included in 11.20.53:

https://documentation.commvault.com/11.22/assets/service_pack/updates/11_20_55.htm

The only new hotfix for blackout window behaviour since 11.20.53 is 3913, but again doesn’t explain the behaviour you were seeing:

Unable to set blackout window for data verifications jobs via Rest API.

3913

 

Since Development have requested Commserve logs and database to check and provide an RCA, I will follow up on your case internally to get this process moving forward.

Thanks,

Stuart

Userlevel 7
Badge +15

@Alex_Moscow , I see your case is closed, but you never got an RCA….let me see if I can get this looked into.  Don’t want them to stop working again!

Userlevel 5
Badge +9

Please get the RCA and lets figure out the affected versions.  Someone @ me when this is discovered.

Userlevel 3
Badge +7

Hi @MFasulo, It happened on May 31. Everything started to work the day later so we didn’t bother with opening support case.

Userlevel 7
Badge +15

@MFasulo , I emailed the engineer for the case to get this reactivated and investigated for an RCA.  Can’t risk this happening again.

Badge +1

Hello !

The case is reopened. Thanks to the forum community !!!

Userlevel 5
Badge +9

@MFasulo , I emailed the engineer for the case to get this reactivated and investigated for an RCA.  Can’t risk this happening again.

 

Your wording is correct… its a risk when restricted processes dont work.  Keep me posted.

Userlevel 7
Badge +15

Will do.  I’ll keep this thread updated as well.

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