Question

Application Aware - MSP Provider

  • 13 September 2021
  • 5 replies
  • 54 views

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Hey Commvault Community.

 

We are an MSP provider running a VMWare Cluster to host our Clients.

The environment has an NSX so each client has their own network that is managed.

 

Basically from the documentation and my calls with support we don’t have a a solid solution to doing App-Aware backups. I was wondering if anyone else has gotten a similar setup where they have App-Aware backups working?


5 replies

Userlevel 3
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Hello @Kpilch 

 

The requirements for Appaware will require that the Commserve, Media Agents and VSA Proxies will be able to communicate over the required Commvault ports in order to work. 

 

Can your Commvault Infrastructure servers reach the VMs that you wish to enable AppAware have these ports opened? NSX or not, this would be required. 

Userlevel 3
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@Kpilch  We are reaching out VIA the case you have opened about this with our dev team.

 

Stand by!

Userlevel 3
Badge +6

 

Hello Kpilch,

Make sure either CS or VSA proxy able to reach to VMs to perform push packagesor use remote install with procedure documented in this kind of different networks or firewalled environments.

Please refer to below BOL pages.

https://documentation.commvault.com/11.24/expert/14265_enabling_remote_installation_for_firewalled_environments.html

https://documentation.commvault.com/11.24/expert/109568_enabling_remote_installations_from_vsa_proxy.html

 

Regards

Gopinath

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Thanks @Gopinath , I was looking at those before.

 

https://documentation.commvault.com/11.24/expert/109568_enabling_remote_installations_from_vsa_proxy.html

In deployments where guest virtual machines are accessible only from the VSA proxy, you can enable remote installations from the proxy.

 

For the above does this mean, that the client VSA Proxy needs to be able to communicate to the GuestOS?

 

https://documentation.commvault.com/11.24/expert/14265_enabling_remote_installation_for_firewalled_environments.html

For the first application-aware backup of a virtual machine, the backup must be able to access the virtual machine to install required components. In a firewalled environment with restricted network settings or where WMI ports are not open, you must ensure that the workflow that performs the remote installation can access all virtual machines that run applications.

 

For the above, does this assume that they are all on the same network? But just with the firewall enabled?

Userlevel 3
Badge +6

Hi Kpilch,

#1: yes, with that configuration VSA proxy needs to be able to communicate to that Guest VMs, to make push install faster instead of from CS which may be on different network than VMs.

#2: Guest VMs need not be in same network but make sure it can be reachable(routing) from CS (where clients get registered) and VSA proxy (from where app detection and push install will start either using CS s/w cache or VSA proxy’s remote s/w cache) using direct or n/w topology to communicate in f/w environments/ different networks.

 

Regards

Gopinath

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