Question

Backup postgres error


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Postgres databases have stopped backing up despite the fact that check readiness passes.

Error Code: [94:13]
Description: PostgreSQL Database: Failed to connect to PostgreSQL server Data Backup Failed.
Source: prod-ihbbotuwr-prod-db01, Process: PostGresLogBackupParent


3 replies

Userlevel 3
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Hi @kszaf 

The fact that check readiness passed indicating the communication between Commvault infrastructure entities is alright. This case looks like we are not able to connect to the PostgreSQL server once the backup process is launched on the machine.

Could you check if there is any change in the credentials or any connection parameters?

 

Thanks,

Sunil-

 

Badge +6

@Sunil thanks! 

Could you check if there is any change in the credentials or any connection parameters? - Where I find it?

What did you mean?

 

Userlevel 3
Badge +5

You would have configured username, password, port number etc., in the PostgreSQL instance properties using CommCell console. Please check if the credentials and other details you’ve populated are still valid.

 

Thanks,

Sunil-

 

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