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Client Index error

  • 22 October 2021
  • 6 replies
  • 1050 views
Henke
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Since some time I’m seeing this error in an alert from one client server.

Looked around but didn’t find a way to fix this. Anyone have any idea or do I need to get with support to fix it?

//Henke

 

 

12512 216c  10/10 20:01:51 ### DB [022F35E5-161D-4D28-A9E4-5549603A2F00] - Engine [1] Status [IDX_DB_ERROR] - Reason [Playback failed for job 43940. Error: Unknown error, Can't process log for job id [43940] can't get imageId for it. Rejecting it for playback  (ErrNo.1001)]
12512 830   10/10 20:01:52 ### DB [022F35E5-161D-4D28-A9E4-5549603A2F00] - Engine [1] Status [IDX_DB_ERROR] - Reason [Playback failed for job 43940. Error: Unknown error, Can't process log for job id [43940] can't get imageId for it. Rejecting it for playback  (ErrNo.1001)]
12512 2264  10/10 20:04:47 ### DB [022F35E5-161D-4D28-A9E4-5549603A2F00] - Engine [1] - Status [IDX_DB_RECONSTRUCTION] - ReconJobcount [1]
12512 105c  10/10 20:04:47 ### DB [022F35E5-161D-4D28-A9E4-5549603A2F00] - Engine [1] Status [IDX_DB_ERROR] - Reason [Log restore failed for Job 43940]
12512 3444  10/10 20:05:45 ### DB [022F35E5-161D-4D28-A9E4-5549603A2F00] - Engine [1] - Status [IDX_DB_RECONSTRUCTION] - ReconJobcount [252]

 

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Best answer by Henke 3 November 2021, 08:18

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6 replies

Mike Struening RETIRED
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Userlevel 7
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Hi @Henke !

I found a few incidents with this error, ranging from slow disks to a patched issue.

Can you confirm you are on the below versions or higher?  IIf not, updating to the proper level below is a good start:

11.23.16

11.24.2

11.25.0

Otherwise, I would open a support case as the other incidents all went to our dev team.

 

https://www.linkedin.com/in/michael-struening
Mike Struening RETIRED
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@Henke , can you confirm if you were able to update to the mentioned versions?  If so, did that resolve your issue as expected?

Thanks!

https://www.linkedin.com/in/michael-struening
Henke
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Userlevel 4
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Hey @Mike Struening ,sorry for not getting back.

We are on 11.24.7.

It seems to be a corrupted Index and we opened a support ticket for the issue, it’s being worked on.

 

//Henke

Mike Struening RETIRED
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Userlevel 7
Badge +23

Thanks for the update!  Can you share the case number?  For some reason I’m not finding it.

https://www.linkedin.com/in/michael-struening
Henke
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Userlevel 4
Badge +13

@Mike Struening It was a collegue that created the incident.

Anyway it was solved by running the workflow “Enable Subclient Index” on the client that had issues.

Case solved.

BR
Henke

Mike Struening RETIRED
Rank
Userlevel 7
Badge +23

Thanks for sharing, @Henke !!

https://www.linkedin.com/in/michael-struening

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