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Commvault logon SSO stuck

  • 25 November 2021
  • 3 replies
  • 33 views

Userlevel 3
Badge +11

Hello,

I have enabled SSO on commserve. Today when I try to connect, it is stuck at :  Logged in. Initializing UI 

 

I have restarted services.

How to force to connect in local mode to troubleshoot ?

Thanks !

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Best answer by Sebastien Merluzzi 25 November 2021, 13:26

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3 replies

Userlevel 3
Badge +6

Hi @Bloopa,

You can press cancel and then it will give you the option.

Please check webconsole.log and webserver.log.

Best Regards,

Sebastien Merluzzi

Userlevel 3
Badge +6

Please review EvMgrS.log from the Commserve during logon attempts.

Userlevel 3
Badge +11

Hi @Bloopa,

You can press cancel and then it will give you the option.

Please check webconsole.log and webserver.log.

Best Regards,

Sebastien Merluzzi

 

I have loggued with local admin then logout then log in again with sso and now it is ok !

Thanks to all !

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