Question

FR 24 - unique email not used by another user required

  • 29 September 2021
  • 10 replies
  • 80 views

Userlevel 6
Badge +13

FR24 , mentions the following:

Security

Introduced in

Product

Change

Learn More

Feature Release 24

Users and User Groups

When you create a user, verify that the email address is unique and not used by another user in the CommCell environment.

Creating a User

 

How can we avoid that new terrible limitation?
In a tenant environment, users can belong to different companies, using the same email address.

 

 


10 replies

Userlevel 4
Badge +7

Hey Bart,

 

Can you reach out to support to raise an Incident on this one?
We may need to present the use case and request a work around/change for multi tenant environments with our engineering team.

In the interim, i’ll reach out to the teams to see if there is any work around that we can leverage to get past this.

 

Cheers,
Jase

Userlevel 7
Badge +23

Hi @Bart , curious if you opened an incident to get a way to disable this for your CCID.

I don’t see a case in your name, so let me know if it is created yet.

Userlevel 6
Badge +13

211011-560

Userlevel 6
Badge +13

@Mike Struening : I accidently pressed “mark as best answer” :) 

Userlevel 7
Badge +23

Undone! :rofl:

I’ll watch your case for updates.

Thanks, @Bart !

Userlevel 6
Badge +13

yet another useless ticket. 10 days later still no response. Response was expected Thursday-Friday. That became Monday-Tuesday. In the mean while , still nothing.

Lovely commvault support sometimes, and this for that huge of money we are paying for support. “Response Time: 2 hours”….. 250hours later……

But if a customer doesn’t respond in a couple of days, they close the ticket and we cannot reopen it.

 

Userlevel 7
Badge +23

@Bart , I’m on it.  The case owner is a fantastic engineer, so I don’t want to move it away, though I can clearly see you are not getting timely responses.

I’ll personally reach out to him and get this moving!

Userlevel 6
Badge +13

1.5 months later, still nothing.
But I’m not surprised anymore.
I took them years to implement the MSP/tenant support. (promised feature in v10, only delivered in v11), And now they just destroy it again in an update. I guess it will take years again.

Userlevel 5
Badge +12

Hey @Bart

I have seen in the past, adding an existing user to the Company/Tenant as a “Tenant Operator” can give access to that. - Appreciate this is a manual config for each existing user to have access, but have you tried this at all?

 

Best Regards,

Michael 

Userlevel 7
Badge +15

1.5 months later, still nothing.
But I’m not surprised anymore.
I took them years to implement the MSP/tenant support. (promised feature in v10, only delivered in v11), And now they just destroy it again in an update. I guess it will take years again.

Hey @Bart, spoke with the support engineer and we are going to organize a call with yourself and our MSP product manager to take this further.

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