Question

ISSUE INSTALLING MEDIA AGENT

  • 7 October 2021
  • 7 replies
  • 35 views

Badge +2

PLS HELP i want to add media agent  to existing installation in AIX server that have oracle server install

 

i encounter this error 

 

Path commvault/commvault/MediaAgentCache Does not start with root (/), please provide absolute path names starting with root(/).


7 replies

Userlevel 2
Badge +6

Hi @Tinket  

 

Looks like a / is missing in the path specified 

 

Error : commvault/commvault/MediaAgentCache

 

Try changing it with absolute path starting with “/” for example /commvault/commvault/MediaAgentCache

 

Let us know in case of any other questions

Badge +3

Thanks for ur respond, I HV to get commvault support to help me look at it which he advised we change the custom package but we are still on it once done I will share the solution thanks.

Userlevel 7
Badge +23

Thanks, @Alexzy !  I unmarked the Best Answer above in anticipation of you sharing the solution.

Userlevel 7
Badge +23

@Alexzy , did you get a chance to open a ticket for this?  Can you share the incident number with me?

Thanks!

Badge +3

my boss said he will check it, let see hw he can help if not ...

Userlevel 7
Badge +23

Thanks, keep me posted!

Userlevel 7
Badge +23

Hi @Alexzy , following up to see if you got this resolved (or opened a case).

Thanks!

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