We are having an issue with a VSA Proxy Running on RHEL 8.2. (11.21.24)
When we start a VM backup, the VSDiscovery phase seems to go well and complete, however the VSBackup phase hangs with error “The control process for the previous phase is still running. PID ”
That PID corresponds to the previous discovery phase, so it looks like that phase wasn’t closed properly even though in the logs we can see it completes it correctly.
What we do observe in the VSDiscovery log is the Mono process starting a cleanup right after the VSDiscovery process ends, and we think that is what is causing our issues:
343440 53d90 04/07 14:17:46 3526286 BKP CALLED COMPLETE (PHASE Status::SUCCESS), 3526286. Token [3526286:2:1:0:57156]
343440 53d90 04/07 14:17:47 3526286 CVMWareInfo::ShutdownVMInfo() - VMDiskInfo::Shutdown complete
343440 53da9 04/07 14:17:47 3526286 mono cleanup started
When we kill the PID manually and resume the job, it will complete succesfully. So I’m thinking there is an issue with that Mono process, but we’re not sure what exactly.
Has anyone else had this issue before?