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back fail and vm not power on

  • 7 September 2022
  • 2 replies
  • 341 views
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vm server backup fail with the snap creation time and it shutdown the sever and cannot power on it back again.

 

please help for this.

 

Belowe error shows in commserver

 

Error Code: [91:30] Description: Unable to open the disks for virtual machine [SIEM]. Please ensure the following: 1) the proxy is able to communicate with the Host and resolve the Host address 2) the correct transport mode has been selected 3) the disk types configured to the virtual machine are supported. Source: com-v, Process: vsbkp 

 

Description: Unable to create a virtual machine snapshot of [SIEM]. [An error occurred while taking a snapshot: I/O error accessing change tracking file. Snapshot creation attempt took [00:00:33]] Please check the virtual machine snapshot tree. Source: com-v, Process: vsbkp 

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Best answer by Sunil Turakani 7 September 2022, 07:04

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Sunil Turakani
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Userlevel 2
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Hi,

  • Is the issue seen with one VM or multiple VMs in the environment?
  • Do check the VM configuration file (*.vmx) for the VM disks?
  • Type of disks - SCSI, ide,...?
  • Is the failure in VM snapshot or the hardware snapshot? if VM snapshot, what issue reported in vCenter?
Sunil
Damian Andre
Rank
Userlevel 7
Badge +23

This looks like a locking I/O error on the VMware side - VMware would be in the best position to figure out what happened to this VM during snapshot and how it can be recovered.

 

This VMware KB article may be of help: https://kb.vmware.com/s/article/2009244

 

Just noting that Commvault sends commands to VMware to take and remove snapshots, it does not actually perform the snapshot (i.e the snapshot code is on the VMware side).

 

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