Hi,
we use Commvault 11.20 and i try to restore Guest files and folders from my Windows VMs.
We use vSphere 7.x.
I get this error when i try to browse to a Windows VM:
Browse failed due to error while mounting virtual machine: Internal error during Pseudomount of Guest disks.
Any idea?
In my other Agent with another vCenter it works fine.
Thanks and regards
Dennis
Best answer by Dennis
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+23
Hey
Check cvma.log for the error:
VSS software snap not found
I searched our internal database for that error and saw many cases resolved by this article:
https://documentation.commvault.com/commvault/v11/article?p=92473.htm
There’s a few options depending on what fits your situation.
Thanks, the problem only occur when i use this option.
If i use “Full Virtual Machine” recovery this works fine.
Problem exists on all Windows VMs.
Problem solved…
Commvault Virtual Disk Controller was deactivated.
+2
Hello@Dennis , I would like to know if it would be possible to help me, I have the same error message that happened to you, but in my case it only happens with Linux machines. Any idea what it could be?
+23
Hi, sorry but i’m using only Windows machines…….
+1
Hi
I have the same error for Windows VM but I’m not able to find Virtual Disk Controller option!
Can you please tell me how I can enable it ?
Thank you,
Regards,
Ardian
I think this was in the device manager…….
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