Virtualization and Containers

 Hi,I Can't backup some vmware subclientsGetting this error message: Error Code: [91:139]Description: Unable to connect to virtual machine host [10.11.25.110] as user [Administrator@Vsphere.local]. [Unable to connect to the remote server]Source: ilbevcvma03, Process: vsdiscoveryActions I've done:Restarted services on the proxies Verified the username Verified that I can browse the content No closed ports (902 & 443 ports are open)Log files attached

I’m running 11.22.19 and have our CS and MA in UK on local time zone (GMT/BST) and a VSA proxy VM in New York on its local time zone (EST). Our backup plan’s schedules have “client time zone” set. However, the New York VM backups are starting at the same time as the UK, not what I’m expecting. The VSA proxy also has a file system backup configured and that runs at the expected local time.Which part of the chain is dictating the time zone for the proxy client?There is, on the properties sheet, an override time zone option which shows “time zone: not available”. I will try setting this to the New York time zone, however the time zone should really be picked up from the VSA proxy and this setting used to override that if required.

We have both Azure and Hyper-V VMs.  The majority are backed up by the VSA agent in the Hypervisor, and have no installed agents.  However some have Windows File System, SQL Agent or Virtual Server agents installed.For all those last, if I look at the client Properties there is a row that shows:Client PropertiesFor any VM with no agents, that row just is not there.  I never found a VM where it says ‘Virtual’.  I should say that for a real physical server (which of course has to have an agent) it looks just like the above also.What worries me most about this is that this may consume Operating Instance licences.  We have Commvault Complete and I can see we are using all our OI licences but a fraction of our Virtual OI licences.  But for example when we added a SQL*Server Availability Group across a pair of virtual SQL*Servers, we had to find an OI licence for it.Is there are report that goes per-client and tells us exactly what licences it is relying on?  Is it right that our VMs show as

So in an effort to clean up our environment, we are trying to get our sla pushed to %97 and above. One of the issues is the clients that are part of the Exchange dag have no scheduled backups. My concern is that if I start backing up these clients, that they would be backing up the dags which is being backed up by our exchange backups that we are doing. Is the software smart enough to notice that the exchange client is part of an exchange cluster, and will not backup the dags which the exchange job is doing, or would i be double backing up dags if i started backing up the nodes as well? 

Installing HyperScale (HS) with Secondary CS. My primary Index and DB located on separate drive letter (Ex: D:\  & E:\), but sec. CS on HS built with only C drive . CS LiveSync recommends that index & db location on pri and sec must be same. So how I can get an additional drives on sec. CS vm hosted on HS?

Hello,My client change the hostname and ip of vcenter.How should i do to change in commvault, without losing data from backups and need to do a restore?that is, can I make this change without any problems?https://documentation.commvault.com/commvault/v11/article?p=36289.htm

What’s the best practices for determining the number of proxies needed for both ESX and AHV?  Is it as simple as adding one proxy per ESX host or VCenter cluster?  Or is it more about adding proxies based on the protected FET?  I’m trying to develop a scale-out strategy so that we can easily predict what our proxy count will need to be as the environment grows, but I’m having difficulty finding a general rule for this.

Hi All, we are running vsa backups ( vmware ) with indexv2 . During all synthfull backup jobs ( running every week ) we get for each vm an index restore job.  Operation Type: Index RestoreiDataAgent: CommServe ManagementJob Started From: Native Application InterfaceJob Started By: System The job restored 0 objects I checked alle index reports and health reports but found no error.  Do you have an idear what happend here ? 

We have 1 FREL for each VMware cluster we’re using on CV 11.20.We’ve noticed the FREL trying to reach public IP addresses with NTP packets but we cannot allow that through our firewall.I logged onto the linux console but found that the ntpd service was not active and then it occurred to me that as an appliance, the configuration should be applied by the Commvault client.We have a highly available NTP service available that I’d like to point these clients at and would appreciate some guidance on how to configure them.

Hi, there is such a question, when I use Restore for Guest Files an Folders for Windows Server 2016 client using VSA for VMware, the content is displayed sometimes after 1 minute and sometimes after 1 hour. Why are these times not always the same.

Wondered if can anyone tell me if a “file system and application consistent” VM backup of a SQL server where the SQL VSS Writer is enabled utilises the “copy only” backup method so as to not affect any currently configured backup chains?Thanks

Hi All,Is there a way to hide the VSA Proxies while browsing the subclient's content?I have seen that the only way is to assign the "No Access" role to the user used for the VMware Pseudo Client, but in this way I cannot perform the backup in "Hot Add" mode.CVMWareInfo::_MountVM_VCB4() - Connecting to VM [TESTVM] config [[DS1_01] TESTVM/TESTVM.vmx] MoRef [vm-10347] snapshot [snapshot-13541] for disk accessCVMDiskInfo::Connect() - Selecting transport mode: hotaddCVMDiskInfo::Dispatch_VixDiskLib_Connect() - VixDiskLib_Connect failed Err=3 One of the parameters was invalidCVMWareInfo::_MountVM_VCB4() - Failed to connect to VM [TESTVM], 0CVMWareInfo::_MountVM() - MountVM_VCB4() failed!!CVMDiskInfo::GetDiskPathsForVM() - Unable to find open VM Handle for VM: [TESTVM] GUID: [503a58b0-ad2f-6b1d-2a40-c85ed5e6fa49] 

As I don’t see a proper place for feature requests (but I’ve somehwen seen already someone asking it for): Can I expect Commvault to support XCP-ng anytime “soon”?https://xcp-ng.org/ is an improved fork of Citrix Hypervisor which has been very focussed on VDI only and heavily ignores needs of general virtualization environments. Citrix has been markedly ignoring any feature requests that have been made towards needed functions.XCP-ng is growing, has an active community, bugtracker and developers but yet it has a small ecosystem of large enterprise backup solutions like Commvault.I really would like to switch over, use that plattform and support them by that - but yet Commvaults supportlist denies that.XCP-ng also uses XAPI and should be very closed for whatever Commvault comes in tough with.A while ago I just tried feeding it with XCP-ng, but it denied it as an unkown or unsupported Version.Regards - Christof

We have a physical server running CV 9 that we, unfortunately, need to keep running. In an effort to protect ourselves as much as possible, we have P2V’d that server into vmware. When the VM came online, I was able to recover backed-up data from its media agent… but when I tried to backup NEW data to that same media agent, I got an error: “Failed to mount media [name] with mount path [location] on media agent [MA name]. Folder1 already exists. Choose a new mount path.” Or something very like that. The mount paths on the media agent are its drives E, F, and G.That media agent had been working fine on the physical server.I don’t really understand why this problem should exist simply because we’re using a VM now.I’m happy to answer any questions about this machine. I’m hoping someone may have a clue as to why recoveries work, but backups don’t. 

Hi all,Is it possible to create a role that allows you to browse in a vmware subclient only of a single resource pool?When the user browses the subclient's content he must not see any other resources. I also tried to configure a role with "Change Content" disabled, but the user is still able to change the content.

Hi. In a VMware environment, I have VSA on virtual machine. Running HotAdd backup, if the VM backing up is on the same host of VSA, the final “remove snapshot” is very fast (few seconds). If the VM backing up is on a different host of VSA, the final “remove snapshot” is very slow (some minutes) and in the meanwhile the VM is unresponsive.Someone can explain to me why this happens?Thanks

I have a question regarding the File Indexing for Advanced reporting and search in Command Center. It’s not 100% clear for me after reading docs online.Let’s assume I enable indexing on one VM group. I understand that the MA associated with the storage policy used to backup this VM group will automatically have some roles installed and become index server.Now let’s assume I enable indexing on a different VM group where I use a different MA for backup. What will be the behaviour:Will a second, separate index instance be created? I will have two separate MA index servers and two separate indexes? Will I have a second indexing “node”, but the index will be shared between MA1 and MA2?

Has anyone who has recently upgraded to MR34 (11.21.34) and using Application Aware VM backups having issues with the VSAAppAwareBackupWorkflow job Failing at “update app aware status for VM2” task? Error messages showing  “com.microsoft.sqlserver.jdbc.SQLServerException: Column name or number of supplied values does not match table definition.Source: , Process: Workflow”If you are also facing this issue have you any workaround/temporary fix?

Hi all,We have a customer who needs to restore a large VM (multiple disk and TB’s).This job runs for days and than ends with Failure Reason: Unable to modify the VMX file for restore of virtual machine [vm-name]. Attempt start error: [The parameter is incorrect., Port passed is not valid. [0/0]. (W32.87)] We did not find out why, but customer would like to see that the disks restored are not automatically deleted. Is there a way in Commvault?Does the additional setting SkipDeleteVm also apply on “regular” VM restore or only on Virtualize Me?And would an Service account with no delete be an outcome or does this have to many side effects?Already my thank in advance. Danny

Greetings,I have configured AWS backups under FR11.22 and the backups are running as HOTADD instead of using the new EBS Direct Read APIs.We are using an IAM Role method on the VSA, and the following Allow EBS permissions are have been added for “Resource : *”"ebs:GetSnapshotBlock","ebs:ListChangedBlocks","ebs:ListSnapshotBlocks",However, the follow appears in vsbkp.log.31965 7d01 04/13 18:23:52 215259 AmazonCompute::CheckPermissions() - Action: [ebs:ListSnapshotBlocks] EvalDecision: [implicitDeny]31965 7d01 04/13 18:23:52 215259 AmazonCompute::CheckPermissions() - Action: [ebs:GetSnapshotBlock] EvalDecision: [implicitDeny]31965 7d01 04/13 18:23:52 215259 CAmazonInfo::CheckDirectReadPermissions() - Insufficient permissions for EBS direct read31965 7d01 04/13 18:23:52 215259 CAmazonInfo::SelectMountMode() - Selected Mode: [HOTADD] What am I missing ? :)

Hi,Last week, I restored a full VM whose IP is DHCP assigned, but fount out that, after the restore, its MAC address was changed.According to support, it’s normal because the MAC address is assigned by VMware, so, unless the original VM was deleted prior to the restore, VMware would always assign a different MAC address to the restored VM.The issue is, users who ask for a VM restore don’t usually want to delete the original one prior to the restore, not until they check the restored one to see if it works…Strange thing to me is that, in Netbackup, when I do a full VM restore, the MAC address is not changed, regardless the original one is present or not… So, I just wonder if there is a hidden switch somewhere in the restore setting that does the trick ? Or it is indeed the case that Commvault works differently to Netbackup in this scenario ? Thanks,Kelvin 

Can a VMWARE VM be restored retaining its original UUID?

HiI plan to migrate my commcell running on a standalone server 2012 to vmware.my plan is to : 1: Do a DR copy (in case of utter failure)2: shutdown all commvault services and sql + set services to not auto start.3: do the p2v migration, and shutdown physical machine.4: boot up virtualized commcell, and set up ip to match original machine.5: start commvault services (set to autostart)that should work right?my concerns are these : Performance. is there a tool to or something to help determine if the server can be virtualized without it taking to big of a performance hit ? fall back, if performance is determined to be to bad after some time, is the correct way to fall back to do a dr copy from the virtualized commcell, shut that instance down, and recover the dr copy to the original machine ?  

I’m deploying a 2 node grid pair (local storage shared using dataserver IP), these servers also have the virtual server agent deployed and are both defined in the pseudo client.When I take node 1 offline (which is the top node in the VSA Proxy order)  simulate a failure the VSA backups go to a waiting state with “14:201” Index from previous job was not found on MediaAgent, When I take node 2 offline the MediaAgent resources failover as you’d expectThe current VMware pseudo client is V1 indexing, if I create a new pseudo client and upgrade it to V2 indexing will this resolve the issue and allow jobs to continue to run if the primary VSA proxy/MediaAgent is offline?Also, I know that you need to disable the existing pseudo client, create a new one, run the workflows to update / import configs, but can I get away with just creating a new pseudo client and running the upgrade to v2 workflow (i’ll happily re-create the configuration) and leaving the old pseudo client running the legacy envir

Hi,We are having an issue with a VSA Proxy Running on RHEL 8.2. (11.21.24)When we start a VM backup, the VSDiscovery phase seems to go well and complete, however the VSBackup phase hangs with error “The control process for the previous phase is still running. PID [343440]”That PID corresponds to the previous discovery phase, so it looks like that phase wasn’t closed properly even though in the logs we can see it completes it correctly.What we do observe in the VSDiscovery log is the Mono process starting a cleanup right after the VSDiscovery process ends, and we think that is what is causing our issues: VSDiscovery.log..343440 53d90 04/07 14:17:46 3526286 BKP CALLED COMPLETE (PHASE Status::SUCCESS), 3526286. Token [3526286:2:1:0:57156]343440 53d90 04/07 14:17:47 3526286 CVMWareInfo::ShutdownVMInfo() - VMDiskInfo::Shutdown complete343440 53da9 04/07 14:17:47 3526286 mono cleanup started… When we kill the PID manually and resume the job, it will complete succesfully. So I’m thinking ther