Virtualization and Containers

HiBeen plagued with this problem for a while. Support has not been able to crack it yet either. I have 4 Media Agents and 2 are using CBT and crash consistent backup options for the Intellisnap and work fine. The other 2 Media agents are also using CBT but using Application Consistent (quiesced backup) backup options for Intellisnap and these Media Agents will sometimes freeze up the Virtual Disk Service and the backupcopy fails for the remainder of the backup copies. I cannot open the process manager on the MA’s when this happens and end up have to reboot the MA to get things back on track. Not a lot of info but chucking this one out there to see if anyone had a similar experience. 

Hi All. I am having issues with restore speed when restoring a vmware server. When a restore is done where “vCenter Client”  is set to the vcenter, restore speeds are slow.When a restore is done where “vCenter Client” is set directly to the ESXI host and the vcenter is bypassed, we see a factor 4 in restore speeds. Anyone who can explain this behavior? I thought that the vcenter was only used for control data and not data movement. Regards-Anders

Last month VMware released VCD 10.4 which is an exciting release for a lot of VMware Cloud Providers. But this time they also deprecated a lot of older API versions including the API version that is being used by Commvault. We currently run FR26 which uses API version 31 to communicate with VCD so we cannot upgrade to VCD 10.4 and it's also not listed as part of the supported version in the FR28/2022e documentation.I heard rumours support will be added in a FR28 (2022e) maintenance release somewhere in the near future, but I hope someone can be more clear on when we can expect VCD 10.4 to be supported.  From the release notes:VMware Cloud Director API versions 31.0 and 32.0 are not supported VMware Cloud Director API versions 33.0, 34.0, 35.0 and 35.2 are deprecated and will be unsupported starting with the next major VMware Cloud Director release.

Hi Gurus,One of my customer got a restore request of a folder which accidently deleted from a vm 3-4 days back.(We are having weekly full & daily incremental backup of the vm using intellisnap.)Surprisingly when he browsing the file with Latest or Date range option, he don’t see the folder under browse result, but when he browses from backup history (incr or last full job) he do see the folder there.Ideally, he should see the file while browsing with Lastest or Date Range option also. Am I right?Also, I don’t see any option like “show deleted files..” which we have in Endpoint solutions. Thanks,Anuj

Network send failed: The network connection was lost unexpectedlyPotrei ricevere supporto per la risoluzione di questo errore?Could I receive support in resolving this error? GrazieCarmine

HelloApparently, after successfully backing up some VMs (VMware), commvault is requesting disk consolidation several times in a row (without waiting the first request to finish).This sometimes is causing the VM to be unresponsive. Commvault is being proactive but it is causing downtimes to the environment.1 - can I disable this feature (commvault starting consolidation tasks for the VMs that needs consolidation)?2 - can Commvault skip this VM? I read that commvault would skip VMs that needs disk consolidation. But I am not sure if this is really happening.regards,Pedro

We have 1 FREL for each VMware cluster we’re using on CV 11.20.We’ve noticed the FREL trying to reach public IP addresses with NTP packets but we cannot allow that through our firewall.I logged onto the linux console but found that the ntpd service was not active and then it occurred to me that as an appliance, the configuration should be applied by the Commvault client.We have a highly available NTP service available that I’d like to point these clients at and would appreciate some guidance on how to configure them.

Hi, We have 2 Windows Commvault Servers.Previously, none of them could do a LiveBrowse for Windows VMs during a Guest Files and Folders restore task. After we put Commvault exclusion on our anti-virus (SentinelOne), and turned off Firewalls on them, the LiveBrowse is now working on Windows Commvault Server No.1, but still not working on the Windows Commvault Server No.2 which always fails with LiveBrowse error code -6, failed to initialize VM disks. The 2 Servers are very similar except thatThe No. 1 uses local disks as disk library, whereas No. 1 uses a NAS as disk library. The No. 1 Commvault is 11.20, whereas No. 2 Commvault version is 11.14Just to see if the NAS is the issue for No. 2, I’ve setup a local drive as disk library for a test backup, followed by a LiveBrowse restore, but failed again with the same error message. I’ve logged a case with Commvault support, but the engineer couldn

Hello,in June vCloud Director 10.6 was released.As per documentation till now 10.5 is supported:https://documentation.commvault.com/2023e/essential/vmware_cloud_director_system_requirements.htmlI would be happy to know from Commvault Dev Team if they already working on it ? And is there already a timeline when it could be supported and in which version?Thank you very much in advance.BRMarcel

Hi,has anyone implemented vm backups in rhev-m virtualized environment ? Thanks

Hi :) If I set it to schedule automatically for my fulls at 30 day intervals, will the fulls of the VMs residing on the subclient run at the same time? If yes, what does automatic scheduling provide? Regards

Looking to restore guest files from a VM, any suggestions on what options to select?

Reason for my question is Broadcom/vmware deal. Our Customers ask if Commvault supports ProxmoxDocumentation.commvaut.com 11.34 show that PROXMOX is not supported.Research in comunity shows a two year old topic where someone asked the same question.Two year are a long time so I want to ask if and when Commvault plans to support Proxmox?Thanks in advanceJoerg 

Hi,My customer having issue with hyperv backup. There is a lot of vm with left snapshot/checkpoint after backup completed. Hence there is a lot of avhdx disk cause the storage full.Microsoft said that backup should be doing the merge/delete after backup completed. From my understanding it should be hyperv do the merge/delete since it is hyperv checkpoint, Commvault only give instruction for hyperv to delete/merge it.Anyway that we can do backup without checkpoint?

Hi Guys, I am creating the RHEV pseudo-client with the Customer.We have noticed that during creating RHEV pseudo-client, Commvault uses port 80 (http) to comunicate with RHEV Manager. Port 80 (http) is blocked by the firewall. They use only https (port 443) in the environment due to some safety restrictions. Is any way to force Commvault (VSA) to use port 443 during creating RHEV pseudo-client? Rgds,Kamil

We are currently trying to test a restore using a Linux VSA for several windows servers (2012R2,2016,2019). After the first backup and restore we haven't had any issues restoring specific files to the same server of to other servers (all windows).Unfortunately after last nights backup, today we tried again to restore some files, with no success.Every time we try to select the destination server we get prompted with user/password for that server and then we try to browse for the specific path, but we keep getting the same error:Something went wrong. Server may be under maintenance. Trace ID: cvtZsQyx9YDid something happened during the backup process and now the servers are not visible?This is a first time issue and cant get a solution for it.Any advises are appreciated. Thank you.

Hello,Hypervisor is VMWare 6.7VMs are windows server 2019Media Agent is a linux one, with VSA installed. Full VM backup/restore are easily performed.But for granular restore (live browse) from the VSA backup of a VM, a Windows VM is required. It have difficulties to find documentation (or best practices) regarding the deployment/configuration of this VM. Simple questions, like which packages to deploy on it… Surely MediaAgent, but only this one?. A lot of documentation exists when the MediaAgent is running Windows and the VM is linux, as the FREL is available to download, or even how to install a MediaAgent over a linux VM and convert it to FREL. But when the OSes are reversed, I’m lost. Has anyone information to share (at least to me ) ?

Hi!I’ve been wondering about proxy support for OLVM. If you look at docs there is an information that one should look to RHEVhttps://documentation.commvault.com/11.25/expert/129769_oracle_linux_virtualization_manager.htmlAnd if you go down that path you will find that supported proxies are:RHEL 6.5, RHEL 7.1, 7.2, 7.3, 7.4, 7.5, 8 and Windows 2012R2, 2016 and 2019https://documentation.commvault.com/11.25/expert/3358_system_requirements_for_virtual_server_agent_with_red_hat_enterprise_virtualizati

Hi,I am trying to setup vlab for a customer, following documentationhttps://documentation.commvault.com/2022e/expert/33029_creating_restore_as_lab_policy_for_vmware.htmland looking for Lab Gateway ova I got to the image on store.commvualt.comhttps://cloud.commvault.com/webconsole/softwarestore/store.do#!/133/617/6118which is very outdated to say at least - both OS and CV version this image is built on, are already EoS. Is there anything newer I can use for gateway?

Hello, For some reason i don’t know yet, my vcenter’s intellisnap backup failed since several days. Snap job passed, but backup copy never passed. Now i have a problem with snaps size and dates, my storage team ask me what to do. I would like to fully cancel this job but when trying to kill backup copy it still relaunch immediately, and want to clear the snaps history related to this job (vcenter, even if it does not seem to be problematic here, but storage too). In other words, how can i really cancel an intellisnap composed job to clear all, please? Thanks in advance. Regards.

Good day.Does anyone have experience with protection workloads in a AWS AMS/MALZ environment? Are all the features supported? I heard that some features relating to agentless protection and recovery operations will not be possible due to the restrictions placed on the making use of snapshots (VSA / RDS), creating VMs/DBs, assigning permissions to resources via IAM, etc.When using the agent in-guest approach this should not be an issue as I have it.The idea is to integrate this environment into an existing on-premise Commvault deployment. I do see that there is an option to create a “Customer Managed” OU within the MALZ environment but this would still make use of some components within the Core OU managed by AWS.Any information will be appreciated.Regards,Ignes 

What is the process to delete backup jobs for a specific server that were created by a VMware virtual server subclient?  In some cases I may want to manually age out some jobs.  Some of these jobs may be in cloud archive.  Will this free up storage?

I’ve been fighting with P2V’ing a Centos machine for over a week. The first phases get entirely done within 30m, but the job hangs at the Post Virtualize phase (waiting) for what the logs don’t say. I have a support case opened on this but dev seems stumped as do I. Plus the way they wrote this, can’t suspend it, so after some amount of time, even though to me my machine is fully virtualized AND functional, it will destroy it all when times out eventually. It has done this several times already and is easily reproduced. I cannot believe nobody else has ever ran into this or have they? I told our folks I could expedite P2Ving 100 workstations but now have egg on the old face, 😡11.26.31 we are onthanks

Hi Team, I have been trying to backup openshift 4.10 etcdb via kubernetes but i keep on getting the error: “Error backing up application”. Below is the vsbkp.log excerpt  K8sApp::CreateWorker() - Worker pod [data-dir-etcd-rwdrmstrpd01.rwdrocppd01.kcbad.com-cv-412129] created successfully for PVC [data-dir] 296908 48818 11/21 17:37:20 412129 K8sApp::IsETCDSnapDBFilePresent() - Checking if etcd db snapshot file [/mnt/data-dir/cv_etcdsnapshotdb_21_11_2022__17_25_54] is created. 296908 48818 11/21 17:37:20 412129 K8sApp::IsETCDSnapDBFilePresent() - Checking ETCD DB snap file presence from worker pod. namespace:[openshift-etcd] volume:[data-dir] snapid:[etcd-rwdrmstrpd01.rwdrocppd01.kcbad.com-cv-412129] container:[cvcontainer] podname:[data-dir-etcd-rwdrmstrpd01.rwdrocppd01.kcbad.com-cv-412129] CK8sInfo::MountVM() - Backup failed for app [etcd-rwdrmstrpd01.rwdrocppd01.kcbad.com]. Error [-1:0xFFFFFFFF:{CK8sInfo::Backup(399)} + {K8sCluster::CreateA

Hi guys, For a specific need, I wanted to create VMs MA with VMware. As the goal of the virtualization part, it to be able to control the power state of the VMs.I know that Commvault has “VM Power Management” which offers the possibility to control VMs. But I still have confusions on how to implement this,  does my VMs have to be added as client first on my commcell then install the MA package, or do they have to be added in a separate way ? The final goal is to be able to shut down a VM MA after an aux copy job.Any tips would be much appreciated Regards.