Hi @ZachHeise ! I checked our internal database for this exact error and found a single, sole case…..which was closed without a customer response 
Check out workflow.log on the Commserve at the time you tried to do the install, and share what it shows.
A tip for whenever I can’t figure out which log is the right one: retry the operation and sort the log files by modified date. you might have a few active logs, but one of them is right!
Hi Mike,
Found this in webconsole.log - I can reliably cause another serverexception in the log every time I try to install this workflow - or any other one, for that matter:
219520 1 07/28 11:44:27 redactedIP 18 AdminConsole INFO StatelessCookieFilter:?:? - Requested path : /softwarestore/storeSessionCheck.do
219520 1 07/28 11:44:27 redactedIP 18 AdminConsole INFO StatelessCookieFilter:?:? - exclude urls : [/samlAcsCallback.do, /consoleError.do, /sandbox/make_request.jsp, /addAction, /reports/setFetchLicenseTask.do, /samlAcsIdpInitCallback.do, /isSessionAlive.do, /mobileLogin.do, /auditLog.do, /nativeLogin.do, /initOpenIdAuthFlow.do, /openIdConnectCallback.do, /appstore/appStoreLoginService.do, /cvAccountsLoginCallBack.do, /emailrecall/endUserSearchEnabled.do, /idpSSOLoginCallBackHandler.do, /remoteSAMLResponse.do, /addVisitor, /SAMLSingleLogout, /forms/preview, /httplogupload.do, /metrics/metricsUpload.do, /remoteSAMLIDPLogout.do, /samlLogin.do, /appstore/storeconfig.do, /remoteSAMLAcsIdpInitCallback.do]
219520 1 07/28 11:44:27 redactedIP 18 AdminConsole INFO StatelessCookieFilter:doFilterInternal:86 - landing remote url stateless : null
219520 10 07/28 11:44:27 redactedIP 18 AdminConsole INFO StatelessCookieFilter:?:? - Requested path : /softwarestore/store-installFromAppstore.do
219520 10 07/28 11:44:27 redactedIP 18 AdminConsole INFO StatelessCookieFilter:?:? - exclude urls : [/samlAcsCallback.do, /consoleError.do, /sandbox/make_request.jsp, /addAction, /reports/setFetchLicenseTask.do, /samlAcsIdpInitCallback.do, /isSessionAlive.do, /mobileLogin.do, /auditLog.do, /nativeLogin.do, /initOpenIdAuthFlow.do, /openIdConnectCallback.do, /appstore/appStoreLoginService.do, /cvAccountsLoginCallBack.do, /emailrecall/endUserSearchEnabled.do, /idpSSOLoginCallBackHandler.do, /remoteSAMLResponse.do, /addVisitor, /SAMLSingleLogout, /forms/preview, /httplogupload.do, /metrics/metricsUpload.do, /remoteSAMLIDPLogout.do, /samlLogin.do, /appstore/storeconfig.do, /remoteSAMLAcsIdpInitCallback.do]
219520 10 07/28 11:44:27 redactedIP 18 AdminConsole INFO StatelessCookieFilter:?:? - landing remote url stateless : null
219520 10 07/28 11:44:27 redactedIP 18 AdminConsole INFO DCUtil:?:? - Is the user having download center capability?: true. Setting this capability in session.
219520 10 07/28 11:44:27 redactedIP 18 AdminConsole INFO DCUtil:?:? - Requesting for available download center reporsitories to browse
219520 10 07/28 11:44:28 redactedIP 18 AdminConsole WARN ServerBroker:?:? - Invalid response returned: 403
219520 10 07/28 11:44:28 redactedIP 18 AdminConsole ERROR StoreHandler:?:? -
commvault.web.core.net.ServerException: null
at commvault.web.core.net.ServerBroker.getResponseAndHandleExceptions(ServerBroker.java:485)
at commvault.web.core.net.ServerBroker.getServerResponse(ServerBroker.java:176)
at commvault.web.core.net.ServerBroker.getServerResponse(ServerBroker.java:142)
at commvault.web.core.net.ServerBroker.getResponse(ServerBroker.java:236)
at commvault.web.core.net.ServerBroker$Proxy$_$$_WeldClientProxy.getResponse(Unknown Source)
at commvault.web.downloadcenter.util.DCUtil.getDCRepositories(DCUtil.java:264)
at commvault.web.downloadcenter.util.DCUtil.getCachedServer(DCUtil.java:112)
at commvault.web.softwarestore.StoreDownloadService.downloadFile(StoreDownloadService.java:115)
at commvault.web.softwarestore.StoreClientService.doInstallFromAppStore(StoreClientService.java:1384)
at commvault.web.softwarestore.StoreHandler.handleInstallFromAppStore(StoreHandler.java:316)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.base/java.lang.reflect.Method.invoke(Unknown Source)
at commvault.web.core.MainController.processRequest(MainController.java:93)
at commvault.web.core.MainController.doPost(MainController.java:313)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:681)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:764)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:227)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:162)
I searched for the error (WARN ServerBroker:?:? - Invalid response returned: 403) in our internal database and see some updates that address the issues in 11.24.48 and 11.25.32.
What Release are you currently on?
Whoops, was going to include that in the last post but forgot. 11.26.18 at the moment.
I would open a support case and mention this thread. I don’t have the form ID, so I can’t confirm the FR 26 version, though it’s failing with the same error regardless.
Let me know the case number once you do so I can track it.
After a reboot of the commserve AND a maintenance level upgrade on the commserve from 11.26.18 to 11.26.27, the issue was solved (the reboot alone did NOT fix it, but worked right away after the upgrade).
Awesome, thanks for the update!!!!
