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Q&A. Technical expertise. Configuration tips. And more!

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asked in Self-Hosted Q&A

Client upgraded from Centos 7 to RHEL 8

The upgrade to the latest maintenance release failed. I believe it is because Commvault thinks it is running Centos7. Can I change the OS information in Commvault or do I have to remove the client and re-add it?Thanks,Tuesday

asked in Self-Hosted Q&A

One plan for fileserver and database

Hi,the customer would like to use one plan for backup both: filesystem and database. The problem is that in ‘Add backup frequency’ He can choose only between ‘all agents’ and ‘databases’. It means when we have two actions: incremental at 5PM and differential for databases at 7PM it triggers SQL database differential backup twice at 5PM and 7PM. He tried to modify schedule in CommCell console but he gets an error ‘failed to modify task’’.So the main problem is that we can choose only between all agents and databases. We can’t choose granular. Does it mean that for fileservers and databases we should use separate plans? Regards,Lukasz

asked in Self-Hosted Q&A

1-touch recovery wizard keeps progressing endless

Hello experts,My datacenter has physical servers HP proliant dl 380 gen 8.I performed full backup of windows server 2012 which was successful and trying to do 1-touch bare metal restore in other server of same model, it just keeps progressing endlessly as shown in the picture.NOTE: The bare-metal restore for same server to esxi is successful but not to the physical server. Will appreciate any help.

asked in Self-Hosted Q&A

SP32 VMware Disk Consolidation Issues?

Since upgrading to SP32.28 we are seeing issues with VMware reporting disk consolidation needed. Prior to SP32 when a snapshot removal succeeded but disk consolidation failed Commvault would trigger additional disk consolidation task. Now the snapshot removes, reports disk consolidation is needed but nothing is automatically triggered to clean it up. When the next job goes to run it fails because disk consolidation is reported as needed. Automount disabledNo Snapshots ExistManually running consolidation completes instantly without issueImpacts multiple ESXi versionsImpacts multiple VSA OS VersionsImpacts multiple transport methods (NBD, Hotadd)

asked in Self-Hosted Q&A

Deploy Media Agent to AWS to backup regional on premise data for several sites

We have several remote offices in the Asia-Pacific region. We are interested in deploying a Media Agent at AWS to service those locations. These locations don’t have VPN access to AWS so we would need to send data securely from on premise servers in the several countries to the media agent for long term storage. Servers are small, windows servers, generally less than 2TB of file data with small rates of change. No VMs.I am looking for some help to configure networking from the on premise servers to the Media Agent at AWS.

Commvault Engineer

asked in Storage and Deduplication

Gridstor implementation for SAN Disk Library

Hi Guys, We got a new SAN Storage, which is fully dedicated for backup. Since it's an FC Storage, we’ll present the LUNs to MediaAgents agents through SAN Switches. Our concern is about High Availability for MediaAgents regarding SAN. Is it possible to implement Gridstor through SAN ? We’ve already done that in the past with Object storage through mount path sharing. We now are wondering if this is feasible also through FC. Since SAN configuration implies Zoning configuration through SAN switches and LUNs are mounted locally into each MediaAgent. Overall, that's our need, being able to back up and restore through the SAN storage with 2 different MediaAgent and having some sort of HA in case of a failure of any MediaAgent. Any recommendations regarding this configuration would be appreciated. Kind regards.

No special charactersByte

asked in Self-Hosted Q&A

Internal error occurred -5 after 11.32.35 upgrade

I am getting “Internal error occurred -5” on Readiness Check on several clients after the 11.32.35 upgrade. Backup seems to be working still, but we can’t have this “false positive” alert every day.(Upgrade was done 4 days ago, so I don’t think it is something that will go away “by itself”.)We have tried restarting the commvault services on the clients, also the commvault repair option. No improvement.Anyone know what could be the cause? 🖖

asked in Self-Hosted Q&A

Netapp Active IQ Unified Manager (AIUM)

Hello Commvault Teamwhy Commvault drop the support of Netapp Active IQ Unified Manager (AIUM aka OCUM) 9.11 ? Active IQ Unified Manager (AIUM) 9.11 is not supported https://documentation.commvault.com/2023/expert/33744_system_requirements_for_netapp_storage_array.html by Netapp documentation it seems that AIUM 9.11 have the same functionality of previous versions https://docs.netapp.com/us-en/active-iq-unified-manager-911/data-protection/concept_manage_and_monitor_protection_relationships.htmlhttps://docs.netapp.com/us-en/active-iq-unified-manager-910/data-protection/concept_manage_and_monitor_protection_relationships.html Regards Federico

asked in Virtualization and Containers

NTP config for FREL from the commvault client

We have 1 FREL for each VMware cluster we’re using on CV 11.20.We’ve noticed the FREL trying to reach public IP addresses with NTP packets but we cannot allow that through our firewall.I logged onto the linux console but found that the ntpd service was not active and then it occurred to me that as an appliance, the configuration should be applied by the Commvault client.We have a highly available NTP service available that I’d like to point these clients at and would appreciate some guidance on how to configure them.

Chris NewmanByte

asked in Self-Hosted Q&A

SQL Server 2022 Always On Contained groups?

Good morning. We’re considering MS SQL Server always-on using the new 2022 feature “Contained Availability Groups” This feature adds an MSDB and Master database to the AG group, which allows jobs and users to be synced between machines. Is this functionality currently supported? How might it work for restores/backups? Thanks- Chris

asked in Self-Hosted Q&A

Commcell migration

Hello I need to migrate an existing commserve with mediaagent role to a new site/server.During the migration both existing and new commserve should remain active for backups for about three months. Then old commserve will just be preserved for legacy restores.How can this be best achieved without buying a seperate license for new commserve? Thanks

asked in Storage and Deduplication

C0000000.js file created in backup disk folder.

This file was created in one of the backup chunk folders of our deduplicated disk backups on a media server and was flagged by antivirus. The file no longer exists and I’m certain this was created (and subsequently deleted) by Commvault to script some sort of storage/disk operation but was curious if anyone could confirm. Thanks.

asked in Self-Hosted Q&A

Renaming CommServe Host name with LiveSync enabled?

Hi, We have CV running at 11.32.30 and CommServe configured in HA with Livesync working perfectly fine. As a part of the organizational change, we have to modify the CommServe HOST NAME for both active and passive Commserve Hosts. Can we do this change with out any harm to the configuration? if any one has performed it or if it is documented, can you please point me to it ? I am a little worried to do this change as it can disturb the entire configuration. Any quick suggestions will be of great help. RegardsRaj

asked in Storage and Deduplication

Tapes wasted by the index jobs

Hi community,we have a lot of LTO9 tapes with only few Index Jobs on them (Jobs are in megabyte range) and I would like to re-use these LTO9 tapes (17.58 TB) for other tape-out copies. When these jobs will expire, nobody knows. Is there any way to copy still valid index jobs to another tape?Pick for refresh, tape to tape copy…?Thanks

Sawa KastumataBit

posted in Self-Hosted Q&A

バックアップ状況記録のログ取得方法

問い合わせ内容①simpanaでサーバのバックアップ状況をメールでこちら側に送信しているが　内部的にバックアップ状況を記録したログはあるのか？②ログがある場合は、ログを送ってもらえないか趣旨バックアップ確認を自動化させようと考えており、ログの結果があればバックアップステータスを自動で反映させることができるため

asked in Self-Hosted Q&A

Error Code: [32:408]

Error Code: [32:408]Description: The usage for [Protected Virtual Machines] has exceeded the licensed usage. Please purchase additional usage licenses. Until the new license is applied, click on the RESET button in control panel license administration window to temporarily allow jobs. Advice: Please contact customer support for additional license.Source: snf-comvltbkp, Process: JobManag

Egor SkepkoByte

asked in Self-Hosted Q&A

Client monthly growth report

Hi,Anyone know why on the month oktober and november i am not getting data from the grow?? The private metrics running corect

asked in Self-Hosted Q&A

How to run execscript through HTTPClient

Hi Team, I am trying to use HTTP CLient in workflow to execute script to enable disable media agent but its not working whereas it doesnt return anything and doesnt execute the script as expected . URL : http://commservename/webconsole/QCommandIn BodyContetn-type =text/plainand body is mentioned below qoperation execscript -sn setmediaAgentProperty -si xpath:{/workflow/ForEach_3/N2MAs} -si 8 -si 0

christopherleckyByte

asked in Self-Hosted Q&A

Add a client to multiple groups using the rest api does nothing.

I am attempting to add a client to multiple groups using the following rest api. REST API - POST Client Properties (commvault.com) The api returns 200 and some Json but does nothing. what am I missing here?

asked in Virtualization and Containers

Hyper-V node is in pause state - the entire job fails

Hello,I have an issue with my Hyper-V backupI have 1 Hyper-V node in pause - the rest (another 3 nodes) are online the job fail with the error that there is 1 node that is unreachable (the one in pause state)I tried to find workaround for this issue without success Is there any workaround to skip the on node in pause? without taking the node out of the content Best regards,

asked in Virtualization and Containers

Does Commvault support azure blob private endpoint?

We have a storage account with private endpoint connection configured, we tried to IAM role to backup this storage account, but got errors and not able to configure the backup. 3984 1e88 12/08 16:46:13 ### [cvd] == cURL Info: OpenSSL SSL_connect: SSL_ERROR_SYSCALL in connection to xxxxxxxx.blob.core.windows.net:443 3984 1e88 12/08 16:46:13 ### [cvd] == cURL Info: Closing connection 0 other storage accounts without private endpoint are working fine

asked in Virtualization and Containers

AWS-Commvault-Couchbase port requirements.

We are running 11.28.36 in AWS environment. The commserve sits in a Management VPC and Couchbase is running in our Production VPC. In the Production VPC, we have a media server (proxy server) that runs VM and Cassandra backups to a local S3 bucket.I have the URL for the Couchbase API Server and an admin userid/pass.I am looking for what ports are required from the Proxy(Media server) to the Couchbase server(s). We have a tunnel setup so that we can load the Couchbase software on the required servers, ThanksChuck

asked in Self-Hosted Q&A

Raw device backup and restore was successful for file system but validation is failing. Please find the error

Raw device backup and restore was successful for file system but validation is failing. Please find the error. An unrecoverable errors found on the same device.File system state is not clean for one of the file system, state is "clean with errors"

asked in Storage and Deduplication

How to obtain monthly backup size from a builtin report?

Hi, I can get this data after exporting a report to csv and manipulate it. Question is, how come there is no builtin report or dashboard or graph that would provide this in a simpler way? Regards,Pedro

D4T4Pr0T3ctionByte

asked in Virtualization and Containers

Registry-Key - s3dfsRootDir

Good Day @everyone,quick question,we’re trying to move the s3dfsRootDir for Live Mount Operations to a dedicated drive.When Specifying the key: https://documentation.commvault.com/additionalsetting/details?name=s3dfsRootDiras an additional setting to the Mediaagent, we are not able to specify the location. If we put a value like D:\3dfscache into the key, the GUI displays, that the string is outside of the dictionary values. So I left the value “string”… But I am completely unsure where to define the actual location.Does someone struggle this behaviour?Best regards

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