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Q&A. Technical expertise. Configuration tips. And more!

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asked in Self-Hosted Q&A

Migrate to New CommVault Server

I am replacing my Windows 2012 CommVault physical server with new 2019 physical server. I have several disk drives on the current server with commvault backup data I need to retain and I have same configuration on the new server except with larger disks.How do I migrate the CV database & data to new server?

asked in Software Upgrades and Updates

Linux commvault client libcurl.so version needs updated

Hello We are on Commvault 11.28.122 and our security team notified me that we have a few vulnerabilities on our linux redhat clients. Its a medium vulnerability but this client requires us to address medium vulnerabilities.plugin Output: Path : /opt/commvault/Base64/libcurl.so Installed version : 8.4.0 Fixed version : 8.9.1My questions - Would this possibly be addressed in a “maintenance release” ? orWould we need to upgrade from 11.28.x to say like 11.32.x or 11.36.x to correct this? I mean how and were can see what versions of libcurl is included in a maintenace fix or version? Or do I need to just spin open a ticket with Support..https://www.tenable.com/plugins/nessus/205024 Thanks for looking at my post and appreciate any feed back!ThanksBC

asked in Getting Started

Training and certification courses in commvault ea.commvault.com portal

Hi,I had a training on ea.commvault.com now since has moved to new portal. I do not see the old trainings. I had certification pending. Mailed my concern to registrar@commvault.com but no help.Please assist.

asked in Self-Hosted Q&A

CommandCenter start Synth-Full Backup

Hello, we use cv11.32.63I have the following question: When I start in commandcenter a synth-full backupjob an incremental backup runs before. Is there any way to run only the synth-full backup without incremental backup? I only see this behavior when I start the synth-full backup manuelly. If I define a schedule policy I have a choice run incremental backup before, after or synth-full backup alone. regards Roland

Burak KoskerByte

asked in Self-Hosted Q&A

Mailbox Cleanup Skip the Stuck User

During cleanup, in some cases, jobs for a few users get stuck in the running state and do not progress. The jobs neither fail with an error nor move to the completed phase, remaining in the running state for days. Is there any additional setting related to this issue or a timeout for a user's cleanup process?

LOBBit

asked in Getting Started

Incremental backup expired

We have an incremental backup that ran on 29 August and completed at 19:11. The storage policy has retention set to 7 day and 2 cycles. On 10 September we unable to restore that data because it has aged. Based on our understanding that backup should only have aged on 12 September before the 2 cycles completed.What could be the reason for this “early aging” of that job?JobStorage policy retention

asked in Share Best Practices

Calculating success rate from Calendar Backup Job Summary Report

Hi, I was wondering if anyone is using the Calendar Backup Job Summary Report from Commcell and do some basic success rate calculating based on this?I think I’m able to use the raw Excel file and calculate the amount of successful and failed jobs using come sumproduct and countifs in Excel but if someone already has done this I’m interested on how it’s done.And there’s a small issue when changing storage policy for a server. Then there will be multiple row in the spreadsheet and I’m not Excel savvy enough to try and combine and find the unique servers and at the same time count the backups on multiple row.So any advise or tips is much appreciated.

asked in Getting Started

Commcell console - Saved table layout not available the next day

Hi. In the Commcell console, the table layouts that I saved are back to default the next day. If I saved and logoff and back in, table layout is the saved one. Buy the next day, it’s back to default.Windows server is not part of any domain, so no GPO are involved here. It used to stay saved few months ago, but not anymore. Not sure after which update this behavior started.Is there some sort of conf file being created for my CV user, or is this just send in CV DB?

Dipayan SarkarByte

asked in Storage and Deduplication

Multipart upload with respect to nonworm policy and WORM enabled policy

When I use WORM-enabled storage policy to backup a file. I can see from the Object store logs that the PUT requests include partNumber and uploadID. See the example below.PUT /2.6wormtest/Z5YO4V_09.06.2024_10.43/CV_MAGNETIC/V_342/CHUNK_1294/SFILE_CONTAINER_020?partNumber=1&uploadId=7ffffe6e38ff88e4 HTTP/1.1When using a NONWORM policy to backup the same file, the received PUT request does not include the partNumber or uploadID. See the example below.PUT /windowsnonworm/1DWYIV_09.11.2024_10.49/CV_MAGNETIC/V_8220/CHUNK_84999/SFILE_CONTAINER_001.FOLDER/0 HTTP/1.1" 200My question is, does Commvault not employ multipart upload during a backup with the standard (WORM disabled) policy?

asked in Self-Hosted Q&A

Does commvault make use of Multi-part upload to S3 compatible HCP/HCP-CS storage? If yes, what's the part size?

Does commvault make use of Multi-part upload to S3 compatible HCP/HCP-CS storage?If yes, what's the part size? Can it be modified at the CV ? Does it occur for both non-worm and worm policies? Are there any logs where the parts and upload-ids can be viewed?

asked in Getting Started

How to increase the number of log file versions in 11.34 for a linux Client in CommandCenter

Hello Community,Since we have the first customers who can no longer use the Commcell Console or only with great effort due to a new installation 11.34, I am currently trying to find support standard functions in the Command Center again.A classic example: how do I set the debug level of a process and the number of versions of the log files on a Linux client. It was easy until 11.32:https://documentation.commvault.com/2024/expert/configuring_log_file_consettings_in_commcell_console.htmlIn versions 10.x we used to use keys. I found the item “settings” and an “add” button at “manage Servers ...”.Are we going back to that level or have I overlooked a menu item in CommandCenter?Thanks in advanceJoerg

asked in Self-Hosted Q&A

on-prem Exchange mailbox restore to Exchange online (o365)

Hello community,Im looking for a way to restore an on-prem Exchange mailbox to an Exchange online mailbox (o365).From Exchange restore options menu, I can see only the Exchange (on-prem) as a destination. Also, from Exchange online (o365), there is only the option for Exchange online restore.No option for on-prem Exchange (cross restore). Our version is 11.32.49.Please for your feedback, if cross restore on-prem Exchange ↔ Exchange online is supported in Commvault.Best regards,Nikos

asked in Self-Hosted Q&A

HelloI haven’t scanned through all hotfixes, thought I’d ask in here first.Seems that the behaviour is somewhat different for an old commcell and a newer installation.Earlier when we retiere a client the client identifie was changed and a R and a number was added.Now when we do it the client identifier isn’t changed.Was that change din any maintenance release? //Henke

asked in Self-Hosted Q&A

Sharepoint Online videoplayer file failing

Hi,We have multiple SharePoint online backups failing, usually the same file (videoplayerpage.aspx). We get the same reason for failure each time.“This part is not exportable. To be exportable, a part must be personalizable and not have its ExportMode set to None. Parameter name: webPart.”Is there a way to backup this file? I’ve looked online but found no solution.

asked in Getting Started

tape rotate by media full

Hi All,- daily incremental backup and Thu Synthetic full backup- every week will rotate and insert week tape on Thu, will not use barcode pattern with spare media pool- if week1 Thu and Fir are holidays, will insert week1 and week2 tape in library on Wed because no one will back to office rotate tapeQ1. due to commvault may use week2 tape backup on week1 Wed or use week1 tape backup on coming Thu and Fir, could week2 mark media full force commvault use week1 tape until Thu and we may remote access and change week1 tape mark media full and change week2 tape mark appendable on Thu and let commvault use week2 tape backup backup coming Thu and Fir?Q2, but we check https://kb.commvault.com/article/53950 "Synthetic full backups will not use Appendable media", if "Synthetic full backups will not use Appendable media.", how can solve? Q3. if Synthetic full backups could use Appendable media, any impact or concern when “mark media full” with “mark appendable”?Best regards

asked in Getting Started

Configuring PROXY Between MediaAgent and Clients in Commvault

Hello everyone,I hope this message finds you well.I have some inquiries regarding the use of PROXY in Commvault and would appreciate your guidance:Is it feasible to configure a PROXY between the MediaAgent and clients, such that all communication is routed through the PROXY? Are there specific considerations or best practices for this setup? What are the implications of implementing a PROXY in this configuration? What are the requirements for configuring a PROXY? Can a PROXY accommodate an unlimited number of clients, or is there a maximum limit to the number of clients it can support?Additionally, if you could provide relevant information from the Commvault documentation on these topics, it would be greatly appreciated.Thank you in advance for your assistance.Best regards,

asked in Storage and Deduplication

Auxcopy from tape to Storeonce

I have a bunch of data in a very end of support tape library. I need to get it out of teh tape library and into somewhere else. If I configure an HPE Storeonce library and use that as an auxcopy target will the storeonce be able to deduplicate the data coming off tape? I’m unfamilair with Catalyst - and I vaguely recall that in an aux copy scenario chunks are moved from place to place without any actual processing that might be required for catalyst/dedupe processing.

asked in Self-Hosted Q&A

Moving mount paths between Media Agents in Commvault without moving data

Hi Commvault experts,I would like to discuss following situation.We need to move the mount paths of the disk library from the current Media Agent to a new one. The mount paths are attached to the Media Agent and appear as local disks; however, they are actually presented/mapped from the storage array as local disks/paths. My question is: how do we move these mount paths to the new Media Agent, when no physical data move is required? It’s simply a matter of re-presenting these mount points to the new Media Agent from Commvault's point of view.Your explanation will be much appreciated!

asked in Storage and Deduplication

Delete duplicated library

Hi, came across on a issue with a cloud library. I had the need to reconfigure the cloud library and remove it and add it again with the same name. the issue is that from the DR backup option it shows two: from command line I can also tell that there are two from the Storage Menu, I can see only oneis it secure to delete the one that ends with _1724845300? is there any way to tell the creation timestamp of both ? version is 11.34.36 regards

asked in Storage and Deduplication

Hello,I have a I have a small customer who has a secondary media agent that receives aux copy. its DDB size is over 2,5 TB.What is commvault recommendations about that?We plan to perform a hardware refresh of the Media agent maybe be I can reduce the DDB size during this operation ?Thanks !

asked in Share Best Practices

upgrade steps order on MSP environment

Hello Community,I have an MSP environment with about 30 media agents. Some media agents are installed on customer site and it is not very easy to ask them to perform an upgrade.Target version is 11.32the infra is compsed ofCommserve VM (MSP site) is on version 11.28.117, Windows 2019,SQL 2016WebServer VM (MSP site internet facing) is on version 11.28.56, Windows 2019media agents are used as primary or secondary depending of the storage policy/customerma1 (customer site) Windows 2019, 11.28.53ma2 (customer site) Windows 2012 R2, 11.28.53ma3 (customer site) Windows 2012 R2, 11.28.53ma4 (customer site) Windows 2012 R2, 11.28.53ma5 (customer site) Windows 2012 R2, 11.28.111secondary media agents that receive auxiliary copies from the customers through VPN are hosted at MSP site A secondary MA can receive aux copy from different customersmsp_ma1 (MSP site) Windows 2012 R2, 11.28.111msp_ma2 (MSP site) Windows 2012 R2, 11.28.117msp_ma3 (MSP site) Windows 2012 R2, 11.28.53msp_ma3 (MSP site)

asked in Getting Started

backup progress when tape auto clean

Hi All, if only one tape drive and library have cleaning tape, when aux copy to tape progress e.g. 50% and tape drive detect error require clean tape drive Q1. CommServe setup tape library auto clean with sense code, will backup job auto continue after CommServe auto use the cleaning tape if clean the tape drive successful? Q2. If Q1 backup job auto continue, will it backup star from 0 or 50%? Q3. CommServe setup tape library auto clean with sense code, refer below job management, will backup job pending or waiting or failed after CommServe use the cleaning tape clean the tape drive but unsuccessful over 200 minutes (restart interval mins 20 x max restart 10)? Best regards

asked in Self-Hosted Q&A

Question about "private metrics reporting".

Running v11.28It appears easy to turn on/activate, but since its “not enabled by default” (it appears...maybe someone turned it off?) I don’t know if it's going to cause any issues or require special considerations if I turn it on. So “reasons it’s not turned on by default” seem to elude me.Any reason not to turn on private metrics reporting? Do the reports using up a lot of disk space or memory/CPU for the “private metrics reporting server” (in my case: the commcell server)? Does it cause issues/extra config if you have LiveSync syncing a DR commserver? Is there a list of reports or “big reasons to turn this on”? I have seen a few blank reports and the docs indicate I have to have metrics reporting on for them. I assume its just “can turn it on if wanted” and not any special software installations or services to manually turn on first or anything to enable it, aside from configuring this part in the java UI: control panel → Private Metrics Reporting → (click check boxes and follow co

Nawras HaddadeenByte

asked in HyperScale X Q&A

HSX OS upgrade from 7.9 to 8.9 with sp32

we are trying to do OS upgrade the HSX from the existing 7.9 to 8.9 to be able to add additional new nodes (HSX ISO 3.2312) we tried to upgrade the OS using the Command center and CLI both showing upgrade completes successfully however the OS version is still 7.9 i used the below reference for the OS upgrade operation. https://documentation.commvault.com/2024/expert/installing_operating_system_updates_on_hyperscale_x_reference_architecture.html

Maximiliano.JBit

asked in Virtualization and Containers

"Problem with restore from AWS to VMware on premise

i am trying to restore a vm in aws to on-premise, but i am not able to see the infrastructure in the vmware. discovery gives error, what is needed to be able to do a restore of this kind?

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