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8021 Topics
D
Byte
drPhilByte
asked in Self-Hosted Q&A
Moving mount paths between Media Agents in Commvault without moving data

Hi Commvault experts,I would like to discuss following situation.We need to move the mount paths of the disk library from the current Media Agent to a new one. The mount paths are attached to the Media Agent and appear as local disks; however, they are actually presented/mapped from the storage array as local disks/paths. My question is: how do we move these mount paths to the new Media Agent, when no physical data move is required? It’s simply a matter of re-presenting these mount points to the new Media Agent from Commvault's point of view.Your explanation will be much appreciated!

3
A
Vaulter
1 day ago
P
pma
asked in Storage and Deduplication
Delete duplicated library

Hi, came across on a issue with a cloud library. I had the need to reconfigure the cloud library and remove it and add it again with the same name. the issue is that from the DR backup option it shows two: from command line I can also tell that there are two   from the Storage Menu, I can see only oneis it secure to delete the one that ends with _1724845300? is there any way to tell the creation timestamp of both ? version is 11.34.36 regards

2
A
Vaulter
1 day ago
A
Byte
Amin91Byte
asked in Storage and Deduplication
DDB size

Hello,I have a I have a small customer who has a secondary media agent that receives aux copy. its DDB size is over 2,5 TB.What is commvault recommendations about that?We plan to perform a hardware refresh of the Media agent maybe be I can reduce the DDB size during this operation ?Thanks !

2
A
Vaulter
1 day ago
B
Bit
Bloopa91Bit
asked in Share Best Practices
upgrade steps order on MSP environment

Hello Community,I have an MSP environment with about 30 media agents. Some media agents are installed on customer site and it is not very easy to ask them to perform an upgrade.Target version is  11.32the infra is compsed ofCommserve VM (MSP site) is on version 11.28.117, Windows 2019,SQL 2016WebServer VM  (MSP site internet facing) is on version 11.28.56, Windows 2019media agents are used as primary or secondary depending of the storage policy/customerma1 (customer site) Windows 2019, 11.28.53ma2 (customer site) Windows 2012 R2, 11.28.53ma3 (customer site) Windows 2012 R2, 11.28.53ma4 (customer site) Windows 2012 R2, 11.28.53ma5 (customer site) Windows 2012 R2, 11.28.111secondary media agents that receive auxiliary copies from the customers through VPN are hosted at MSP site A secondary MA can receive aux copy from different customersmsp_ma1 (MSP site) Windows 2012 R2, 11.28.111msp_ma2 (MSP site) Windows 2012 R2, 11.28.117msp_ma3 (MSP site) Windows 2012 R2, 11.28.53msp_ma3 (MSP site)

4
A
Byte
1 day ago
C
Chinchilla
asked in Getting Started
backup progress when tape auto clean

Hi All, if only one tape drive and library have cleaning tape, when aux copy to tape progress e.g. 50% and tape drive detect error require clean tape drive Q1. CommServe setup tape library auto clean with sense code, will backup job auto continue after CommServe auto use the cleaning tape if clean the tape drive successful? Q2. If Q1 backup job auto continue, will it backup star from 0 or 50%? Q3. CommServe setup tape library auto clean with sense code, refer below job management, will backup job pending or waiting or failed after CommServe use the cleaning tape clean the tape drive but unsuccessful over 200 minutes (restart interval mins 20 x max restart 10)? Best regards 

1
W
Vaulter
1 day ago
T
Byte
tigger2Byte
asked in Self-Hosted Q&A
Question about "private metrics reporting".

Running v11.28It appears easy to turn on/activate, but since its “not enabled by default” (it appears...maybe someone turned it off?) I don’t know if it's going to cause any issues or require special considerations if I turn it on. So “reasons it’s not turned on by default” seem to elude me.Any reason not to turn on private metrics reporting? Do the reports using up a lot of disk space or memory/CPU for the “private metrics reporting server” (in my case: the commcell server)? Does it cause issues/extra config if you have LiveSync syncing a DR commserver?  Is there a list of reports or “big reasons to turn this on”? I have seen a few blank reports and the docs indicate I have to have metrics reporting on for them. I assume its just “can turn it on if wanted” and not any special software installations or services to manually turn on first or anything to enable it, aside from configuring this part in the java UI: control panel → Private Metrics Reporting → (click check boxes and follow co

2
J
Vaulter
2 days ago
N
Byte
Nawras HaddadeenByte
asked in HyperScale X Q&A
HSX OS upgrade from 7.9 to 8.9 with sp32

we are trying to do OS upgrade the HSX from the existing 7.9 to 8.9 to be able to add additional new nodes (HSX ISO 3.2312) we tried to upgrade the OS using the Command center and CLI both showing upgrade completes successfully however the OS version is still 7.9 i used the below reference for the OS upgrade operation. https://documentation.commvault.com/2024/expert/installing_operating_system_updates_on_hyperscale_x_reference_architecture.html

16
K
Byte
2 days ago
M
Bit
Maximiliano.JBit
asked in Virtualization and Containers
"Problem with restore from AWS to VMware on premise

i am trying to restore a vm in aws to on-premise, but i am not able to see the infrastructure in the vmware. discovery gives error, what is needed to be able to do a restore of this kind?

5
Damian Andre
Vaulter
2 days ago
M
Mohamed Nabil
asked in Storage and Deduplication
DDB verification job failed due impersonate user

Hello,we have an issue with DDB verification job it shows the below error2964  22d0  09/08 11:02:46 676720 Verification failed with error [751][Library [HQ_DB_ExaLibrary], MediaAgent [AUBEGHQBKPEXGM3], Drive Pool [], MountPath[\\ip address\HQ_DB1\3DFVM3_09.04.2024_13.51]: Cannot impersonate user. User credentials provided for disk mount path access may be incorrect. Advice: If the issue persists, please upload log files from CommServe, MediaAgent and Client and contact your vendor's support hotline with the job ID of the failed job.].the scenario is that we have 3 media agents with shared mount paths between them due exagrid best practicesand im sure the user account is correct

2
M
2 days ago
B
Bit
bdnBit
asked in Self-Hosted Q&A
Best practices for qlist usage

Hello! We want to use qlist command for Commvault jobs monitoring for telegraf. When we are using it from single host - it completed after 1-2 sec. When we are using it at one time from 10 hosts - we are waiting to 15 sec, and after 50 hosts - to 2-3 min. How does Commcerve handle such requests? Multistream or singlestream?  We are usung whish requestqlist jobhistory -c $CLIENT_NAME -a $AGENT_TYPE -st "$d2" -et "$d1" -js Completed -dispJobTimeUnix -tf /etc/telegraf/plugins.d/dbms/pgtf!--endfragment> 

2
A
Vaulter
2 days ago
C
Byte
Commvault387Byte
asked in Getting Started
customized commvault report?

Hello, Is it possible for commvault to generate a report of all the files backed up on a drive? example the D drive? including the size of the files or how about the top 50 or 100 largest files? If so can this be done through commcell or would it be better using the command center? Thanks for any help in advance

6
C
Byte
2 days ago
T
Byte
typer100Byte
asked in Storage and Deduplication
Client disk space alert - configuring threshold alert

Hi. for this KB https://documentation.commvault.com/11.16/configuring_space_check_for_software_installation_and_system_directories.html Do I have to configure this for each client? Doesn’t seem to work at the Commcell level. Maybe at the group level? 

4
Onno van den Berg
Commvault Certified Expert
2 days ago
H
Vaulter
Hongmo KimVaulter
asked in Self-Hosted Q&A
K8S full application restore error

Hi everyone. IHAC who runs K8S container and I encounter unexpected error in restoring the full application.We performed POD/App backup successfully but error occurred when we try to do a restoration like below. Unable to write data to the Virtual Disk [/opt/commvault/iDataAgent/jobResults/CV_JobResults/iDataAgent/VirtualServerAgent/Restore/768/openstack`StatefulSet`mariadb-server`ed6cb91e-d4fb-4840-a193-433bf77154db/VMConfig.cvf]. Please ensure that the proxy is able to communicate with the virtual machine host and that there is sufficient disk space available. Details: [Success]Source: poc1-mgmt01, Process: vsrstFor Pod/App doesn’t have its PV/PVC restoration works well.But for Pod/App has its PV/PVC restoration doesn’t work. Any advice?

3
J
Byte
3 days ago
S
Commvault Certified Expert
SSchmidtCommvault Certified Expert
asked in Self-Hosted Q&A
VSA Backup not find vm

Hi All, i have an problem with my nutanix ahv vsa backup.  I git the message: Failed    Virtual machine [xyz] was not found. Please verify that the virtual machine still exists and that the host is in the connected state. If the virtual machine does not exist remove it from the subclient. If the virtual machine does exist reselect the virtual machine and re-add it to the subclient content.     When i do an browse i found ths maschines. Also under prism central the vms are up and running.  I created an test subclient with this vms but doesnt help.  Do you have an idear ? 

2
J
Vaulter
3 days ago
A
Adarsh.op
asked in Getting Started
How to Configure the sharepoint backup and restore in Commvault 11.34

Hi Team,Could you please share the Step by step configuration for share Point backup and restore processesin commvault version 11.34

1
Erase4ndReuseMedia
Byte
3 days ago
M
M Torres
asked in Share Best Practices
Hardware Refresh of Media Agent and Commserver

Hi all, We have a Server with Commserver and MA installed on it and I want to renewal on a new server. The MA have a local Disk Library of some TB of backups. I’ve refered the commvault documentation of Commserver Hardware Refresh but  I still haven't understood how migrate local disk library data to new hardware. Could any help me with some ideas how do this migration? Actual server has local disks in RAID 5 (disk library), that here are my backups. New server has local disk in RAID 5, to received that migration.  Regards!

4
M
5 days ago
B
Byte
backupByte
asked in Virtualization and Containers
Access token for VirtualizeMe Restore of a Unix Client

Hi All, We are trying to restore a Linux with VirtualizeMe. In General tab, it is asking for “Access token”, for Windows server, it is asking for local user credentials, but here for Lunix it is asking Access Token.Can someone please help us hereWhat is this Access Token? where do I get the access token for my user? Warm Regards,Sravan Kondeti

2
K
Vaulter
5 days ago
A
Bit
adam.tomzaBit
asked in Getting Started
1-Touch Linux recovery UEFI cannot start yastgui

Hello,I’ve created 1-touch recovery dvd using this procedure https://documentation.commvault.com/2023e/expert/1_touch_for_linux_single_stage_dvd.html but when I try to boot from the media I’ve created the system cannot mount dvd and cannot find /dev/hd* devicewhat could be the reason?

1
A
Bit
5 days ago
L
Byte
lborekByte
asked in Self-Hosted Q&A
github protection using github app credentials

Hi, Is it possible (or is it on the roadmap) to use github app credential during github authentication? As far i understand only personal access key is possible now?  I was told by our github team that using app credentials is a good practice and allow us to use higher API limits.  Thanks.  

1
S
Vaulter
5 days ago
Henke
Byte
HenkeByte
asked in Self-Hosted Q&A
Merge clients

HelloIs it possible to merge two clients with two different client identifiers?We installed two agents, File&System and SQL, on a server using the FQDN for both host name and display name. The server is run in Azure. “servername.domain.com”Then after a while we added that server to virtual backup. When we did this it ended up with just the name of the server as client identifier. “servername”.This resulted that we now have 2 clients in commcell for the same server. So the question is, can I use the Merge Clients workflow to merge them?Or is it to uninstall and reinstall to solve this?BRHenke 

7
C
Bit
5 days ago
B
Byte
backupByte
asked in Virtualization and Containers
Do we have any options to take Snapshot backups for Clustered Servers?

Hi All,We have many clustered servers from VMWare and we are taking the backups for it with File System iDA.As we all know that Snapshot operation is not supported for Servers from VMWare having shared disks.We have an alternate option from VMWare to take snapshot that, making the shared disks as independent disks.Do we have any alternate options to take the Virtual Server Backup for the servers from VMware with Shared disks? Thanks in Advance.Warm Regards,Sravan Kondeti

5
Onno van den Berg
Commvault Certified Expert
6 days ago
D
Byte
drPhilByte
asked in Self-Hosted Q&A
Adding another Media Agent to the existing tape storage pool

Hi Commvault gurus! I would like to ask about the process of adding new Media Agents to an existing tape library storage pool. Let's assume the new Media Agent is physically attached to the tape library and everything is properly connected from a hardware perspective. Do we need to deconfigure and reconfigure the tape library in the Commvault Console? I can't find an option to add a new Media Agent to the existing tape storage pool, unlike the process for adding a Media Agent to an existing disk storage pool. Any input will be much appreciated!

3
D
Byte
6 days ago
B
Byte
BorisByte
asked in Virtualization and Containers
Migration from Hyper-V Acronis backup to VMware

Hi Everybody,I have a question about migration of Hyper-V virtual maschines that are backed up via Acronis Cloud. We want to restore this machines from the Acronis backup directly to our vCenter with Commvault.Is this possible and how to realize it?For my understanding I have to install the Acronis virtual machine agent and the Commvault virtual machine agent on the same vCenter. The Acronis agent is needed to restore and migrate the backed up virtual machines directly to the vCenter and the Commvault virtual machine agent is needed for the backup of the virtual machines with Commvault.But is this possible to install both agents on the same vCenter or I’m completely on the wrong way?Best Regards

3
B
Byte
6 days ago
M
Byte
MubaraqByte
asked in Self-Hosted Q&A
Invalid user while restoreing oracle DB

Hello, TeamI am trying to restore an oracle rac database already backed to a stand alone database and i am getting an invalid user while restoring.I ran readiness check for this and this what i am getting. Kindly help with possible resolutions for this. Thank you  

2
M
Byte
6 days ago
I
Byte
Ivaylo NikolovByte
asked in Self-Hosted Q&A
Incremental backups on iSeries File Backup taking same time as full backups

Hi all,I have the follwing issue. We are using CommVault extensively to backup our iSeries LPAR. However, we notice that on the big libraries tha incremental backups take the same time or even longer than the full. And it seems to backup far less objects.Anyone has an idea?

1
CV_GK
Vaulter
6 days ago

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