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Community Guides

Learn how to get around, set up your profile, and engage here.

  • 10 Topics
  • 11 Replies
10 Topics
Jennifer Kelley
Vaulter
Jennifer KelleyVaulter
published in Community Guides
How to register and log in (Commvault Community)Tutorial

Welcome to the community!If you are a current Commvault customer or partner, sign in using your Commvault Support Portal, Cloud Services, or Partner Advantage credentials.  (See below for details or if you have questions about obtaining these credentials.)If you are a Metallic customer, follow the instructions below to log in, and you’ll find introductory and how-to content for Metallic in this section.Commvault staff can also sign in and participate via SSO.Once you are logged in, the possibilities are endless. (Well, almost.)  You can start and join conversations, complete your profile, and access content exclusively available to customers and partners!It’s easy. Just click the “login” button in the upper right corner to go to the log in page.  If you need help to obtain or verify your credentials, follow the instructions below. Commvault customersThe Commvault Support Portal (formerly Maintenance Advantage) is your hub for Commvault Support, security updates, and advice.  To access

79670
Jennifer Kelley
Vaulter
Jennifer Kelley
Vaulter
Jennifer KelleyVaulter
published in Community Guides
Community 'how - to' guidesTutorial

This community platform is fairly straightforward but we love being helpful and have pulled together some basic guides to give a quick overview of the main features. How to log in to the community or verify your credentials (customers, partners) How to edit your profile How to see your topics and activity How to subscribe for updates and notifications How to tag other community members How to quote other users Community Guidelines Otherwise, if you have feedback, questions, or suggestions for new community content, we are eager to hear form you!  And hope you’ll share with us here ...https://community.commvault.com/community-feedback-31 You can also private message your community team, @Jennifer Kelley or @Damian Andre for assistance. We’re here to help and make this great for everyone.

20773
Jon Vengust
Vaulter
Jennifer Kelley
Vaulter
Jennifer KelleyVaulter
published in Community Guides
Community Guidelines

Hello!This is a place for Commvault customers to ask questions, learn from each other, share experiences, and connect. We want this to be a safe, fun, and useful place, so we’ve created some guidelines to keep it that way.  Be excellent to each otherKeep it positive, helpful, and engaging. Act in a way that would make your grandparents/ Big Bird/ Yoda proud. Post and offer feedback in a friendly and constructive manner. Assume good intentions on behalf of fellow members. Remember that nuance doesn’t always come across in writing, so be mindful of your tone – we positively welcome emojis, gifs, or ASCII art to clarify your meaning and make sure you’re not misunderstood. Help us stay tidy We have a lot of big brains in our community, so it’s possible your question is already answered. Speed things up by searching the community before you create a new topic. (And if you find an answer, don’t forget to ‘like’ or rate). Stay on track. If your response is getting into the weeds and taking a

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Jennifer Kelley
Vaulter
Jennifer Kelley
Vaulter
Jennifer KelleyVaulter
published in Community Guides
Welcome to the Commvault community!

We’re so excited you're here! You'll find lots of good stuff in the community, and if you're new here, our #1 priority is to connect you with the answers, information and network you need. Jump right in and:  Tell us who you are!  Update your profile to share your expertise, and show us your face in your profile pic Share your feedback - we want to hear what you think, what you'd like more of (and OK, what you're really not a fan of)  Ask questions, get answers, and help others in the Technical discussionsWe're on standby to make sure your questions get answered, as well as sharing product news and updates. So be sure to subscribe to email notifications so you don't miss out!Your experience, expertise, and knowledge are vital to this community - share what you know and earn recognition (and good karma) along the way.We know you’ve got this - but if you do have any questions about the platform along the way, our community guides should help. We have a great team of Community Managers an

1090
Jennifer Kelley
Vaulter
Jennifer Kelley
Vaulter
Jennifer KelleyVaulter
published in Community Guides
How to edit your profile (community)Tutorial

Where can I find my profile?At the top right of the Community, next to ‘Create Topic’ you’ll see either a ‘Login’ button (if you haven’t already logged in or your profile overview.)If you haven’t signed in, please do so, then click on that profile overview button. After you’ve opened your profile, you can fill out your profile by clicking on ‘Edit profile’. This is where you’ll be able toUpload your profile picture or avatar User ID can only be changed by a Community Manager, so if needed please private message @Jennifer Kelley or @Damian Andre and our team can make the change for you Fill out some information about yourself Create a custom signature Where can I edit my settings?Once you’re in your profile, under ‘Settings’ you’ll be able to select what information is shared publicly and what notifications you’d like to receive.Other items you can set in this section include:Show badges Show ratings Show user title Subscription & email notifications Receive private messages and mo

11210
Jennifer Kelley
Vaulter
Jennifer Kelley
Vaulter
Jennifer KelleyVaulter
published in Community Guides
How to earn badges

Participation of course!  🤩 🤩 🤩 For all the actions you take in the community, including…asking questions starting conversations answering questions  participating in conversations sharing best practices… you are awarded points and those eventually add up into automatically applied badges that appear on your avatar and profile.   There are also some special manually applied badges that the community team can use to recognize members. For example, you’ll see that some early participants in our community received Founding Member badges.    And finally there are external programs like Commvault’s Expert Certification Program by which Commvault administrators and engineers have earned “Certified Expert” rank that is reflected in the community.       As we grow our community more opportunities for recognition will be announced. Stay tuned! 

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Putra
Jennifer Kelley
Vaulter
Jennifer KelleyVaulter
published in Community Guides
How to see your topics and activityTutorial

In the top right section of the community, you’ll see your Profile button. Click on it, and you’ll see a dropdown that acts like a community inbox showing all of the following….. My ProfileThis section is where you can setup your profile and make changes to your settings. You can read more about that here. TopicsThis is where you’ll find all topics (questions, discussions, and articles) you have created. You’ll be able to sort/filter by ‘Most Answers’ or ‘Most Views’ but by default, you’ll find the topics at the top where there was recent activity. RepliesThis is where you’ll find all of your responses. SolvedThis is where you’ll find all of your responses that have been marked, ‘Best Answer’.  (In case you want some bragging rights) SubscriptionsThis is where you’ll find all of your topics (questions, discussions, and articles) that you have subscribed to or marked as a ‘Favorite’. By default, all of the discussions that you’ve participated in are automatically listed under your subsc

790
Jennifer Kelley
Vaulter
Jennifer Kelley
Vaulter
Jennifer KelleyVaulter
published in Community Guides
How to quote other usersTutorial

On occasion it will be useful to quote other users to provide context to your reply. This can be done by following these very simple steps...Click the “Quote” button at the bottom of the post you wish to reference & this will populate the quote into a reply Add your response below, and click the “Reply” button toward the bottom right  

790
Jennifer Kelley
Vaulter
Jennifer Kelley
Vaulter
Jennifer KelleyVaulter
published in Community Guides
How to tag other community membersTutorial

Just like many of the other platforms you use - when you tag another user in your question or comment, the platform will notify them that they were mentioned in a post.  To tag a user, you simply start with the @ symbol, then begin typing their username. The platform will suggest matches, and you simply select the username of the person you would like to tag. As soon as you post your message, the user will receive a notification that they were mentioned, and a link to the post.  

530
Jennifer Kelley
Vaulter
Jennifer Kelley
Vaulter
Jennifer KelleyVaulter
published in Community Guides
How to subscribe for updates and notificationsTutorial

How to get email notifications on things you’re interested in or want to follow…..“Subscribing” to content on the community is the best way to keep up to date on topics and conversations. It’s easy to keep track of everything. Here are couple helpful hints. Subscribing to entire categories or forumsIf you find that there‘s a specific area of the community that is particularly interesting, you can subscribe to that entire subforum. Simply click on the ‘Subscribe’ button on the top right of the page. Once you’ve done this, you’ll be notified via email of each additional new discussion that has been added to this area of the community.subscribe button on a forum Subscribing to questions and conversationsTo subscribe to a question or conversation thread simply scroll to the bottom of the author’s or original poster’s first post, and click on the star  . Once you’ve done this, you’ll be notified via email each time that this thread has been updated with a new reply. Unsubscribing for fewer

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Jennifer Kelley
Vaulter
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