SaaS (Metallic) Q&A
Get help with your As-a-Service deployments and workloads (formerly Metallic)
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Customer Success Journeyonboarding
First and foremost, we would like to extend a warm welcome to all our new Silver, Gold, and Platinum members. We are thrilled to have you join the Metallic family, and we're eager to ensure that your transition to our platform is as smooth and beneficial as possible. Why Engage with Your CSM? 🤔Your Customer Success Manager (CSM) is not just a guide but a partner in your journey with Metallic. Their primary objective is to understand your unique goals, answer your questions, and help you tailor Metallic to your specific needs.Objective Alignment: By sharing your objectives and goals, you empower your CSM to provide the most tailored advice, ensuring that you extract maximum value from our platform. Streamlined Onboarding: With your goals in mind, your CSM can guide you through the onboarding process in a manner that is both time-efficient and effective. Strategic Partnership: As your business evolves, your CSM is there to evolve with you. Engaging with them consistently ensures that M
Whether you're a seasoned Metallic user or a newcomer, having the right resources at your fingertips is essential. This post aims to provide some key info for you. Community Interaction: 🗣️Our Community forum is an enriching space for you to ask questions, share best practices, and connect with both peers and Metallic experts. While many of your queries will find answers here, we've also compiled other crucial resources to bolster your Metallic experience. Key Resources to Bookmark: 📌Metallic.io:While it's our company website, its utility goes beyond basic information. Consider this your starting point if you ever feel lost. From release notes, case studies, and white papers to updates about our upcoming webinars – everything's there.Status Page 🚦Get real-time updates on Metallic's service availability and any ongoing maintenanceCustomer Support Portal & Knowledge Search.Exclusively for our active subscribers, this portal lets you create and manage support cases for swift issue
Hello,Just wondering if there was a specific way to control who (via a creation of a role potentially?) has access to administer and manage certain backup workloads from other backup workloads? Trying to work out how one would specifically segment this access and functionality. E.g. Database Admin only has access to be able to Managed backups and restore SQL Database backups.Kind thanksMark
Hi, Can anyone please advise how I can find out when/where are database was restored to? I’m talkign about SQL databases that might have restored in place, out of place or to a file. The DB I’m interested in will not have been restored to it’s original server but I need to know where else it may or may not have been restored. I have access to the Java GUI and the browser interface. I can see a report called “Restore job summary” but that is a summary, I need to be able to filter by (source) database. Thanks
Hi Folks,We have a setup where our Commserve is at our corporate office on the west coast. We have a remote locations in the both the Midwest and east coast. Both the corporate office (CPO) and the remote locations have their own media agents.Today I noticed that as a remote location aux copy to Metallic was processing, that it was going to our corporate office media agent first (due to the mount path?). This aux copy (just over 500gb) took almost 17 hours.With the mount path being at CPO, does that mean the aux copy goes from the Midwest to CPO to Metallic? And if so, should I create another Metallic Storage pool for the Midwest and East coast, or should I make a Metallic storage pool for each location?Or does it really matter? Hopefully, this makes sense! Thanks for looking.
Hi,Do I need a mail-enabled Teams Administrator account, temporarily without MFA, only for the configuration of the Office 365 Teams App in Command Center, or also later for backups or restores? I have a working Teams backup, but nowhere in Command Center I see a Teams Administrator account configured. The “Global Administrator” field in the Configuration tab is empty, and I am able to perform backups and restores.If I can just delete the Teams Administrator account after configuration, that's of course always safer. Thanks!
Here is a problem we are having with media agents at one location. We are seeing backups and restores with wildly different performance for any gateway installed on a Nutanix cluster. An adjacent older VMware cluster has no problems. The two clusters share the same 1G Internet pipe at a colo. We have another Nutanix cluster at a different location that has pretty decent performance consistently. We cannot find any one thing that might explain the behavior, and the poor and inconsistent performance makes managing the platform very difficult at that site. We would like to understand why the gateway running on the older cluster (HPE servers and EMC storage) which runs on 1G interconnects, is orders of magnitude faster than some of the gateways running the new Nutanix cluster (HPE DX-380’s) with 10G interconnects. Running ordinary uploads and downloads on any of the Nutanix-hosted gateways is fast, as expected. So, it doesn’t seem to be Internet, or hardware related. It smells as
Metallic enhancement for backing up on-prem workloads to your own Azure storage or Metallic Recovery Reserve in Azure
What is changing in this enhancement?Metallic has optimized the backup configuration of your on-prem workloads by hosting the deduplication cache on backup gateway i.e., near the workload, to significantly reduce network calls to the Metallic control plane to retrieve deduplication information and thereby improve performance of backup operations.Important Note This change is only applicable to new on-prem workloads onboarded in Metallic after Aug 25. Existing workload already protected in Metallic will continue to operate as before.Which workloads does this enhancement apply to?This enhancement is applicable only to on-prem workloads protected using your own Azure storage (BYOS) or Metallic Recovery Reserve in Azure. How does this change impact my on-prem workloads onboarded in Metallic Prior to Aug 25?Existing workload already protected in Metallic will continue to operate as before. How does this change impact workloads currently in the process of onboarding?If you started onboardin
Hello, everyone.I need your support.For the past week the "Metallic" backup when doing a Syntethic Full gives this error: "Index server is disabled on the Media agent [service_2019].Source: cms01102c1eu06, Process: StartSynthFull". I restarted the MediaAgent "service_2019" but the problem is still there.I ask for your help, how can I solve it?Thank youCarmine
metallic server plan creation , while creating plan we get option like this ,can someone tell what is the advance option does the VM full backup run on weekly, or is it only incremental ? if i need daily incremental and weekly full can disable the advance option select only incremental save it and add one more in the same plan
A Metallic software update is now available for your Windows systems. We recommend you perform this upgrade before Sep 9, 2023, when Metallic will automatically update the software. A onetime system reboot is required to complete the upgrade of Microsoft Visual C++ 2015-2022 Redistributable (x64) – 14.36.32532 which is included in the Metallic software update. Click here for a demo to prepare your Windows System for the Metallic software update.FAQWhat happens if no updates are done? Backups will continue to operate. Which systems will be need this update and reboot? This applies to Windows systems with Metallic software in your datacenter or cloud environment. The reboot is only required for windows systems with an older version of Visual C++ i.e., if Visual C++ 2015-2022 Redistributable (x64) – 14.36.32532 is not already installed. What is the expected software version after the update is complete? 3201.9 or higher. Does the Windows system need to be powered on? Yes. Ensure the
Metallic, from Commvault, delivers enterprise-grade data protection for critical environments and workloads, with the simplicity of SaaS.Today, we are excited to share two updates regarding our award-winning Metallic® Backup for Microsoft 365 offering, specifically our newly available subscription models and future integrations with recently announcement Microsoft native tools.For more information, check out the following video below:VIDEO (3:15): Metallic for Microsoft 365 - Aug '23 Update
HiI received an alert recently on my O365 usage being exceeded. Whom can I reach to discuss and review this overage and process to purchase additional capacity---Metallic Office 365 - Capacity Usage AlertThe following subscription in <mycompany> has exceeded 100% of purchased capacity.Metallic Office 365 - CapacityWe have begun a 60-day grace period before pausing backups and you now have 57 days remaining. If capacity continues to exceed 100% after the grace period, backups will be paused.To purchase additional users or storage capacity, please contact your Commvault customer success manager or Commvault reseller partner.You can view your Metallic Office 365 - Capacity usage report here.To delete content, please refer to Best Practices for Reducing Storage Usage.----
I configured and activated Teams backups today, I launched the first backup job and I started receiving notifications that my account was being added to different Teams.I killed the job and it stopped adding but backups also stopped.How can I prevent this and remove my user?
I’m looking to get a custom report, or an out of the box report for the following:Which mailboxes are not being backed up Which OneDrive accounts are not being backed up Which SharePoint sites are not being backed up (if any) Which Teams/channels are not being backed up
Hello, I will start a complex project in order to migrate our existing back up platform to BAAS service using metallic. this is the initial plan that i will follow with the tech team internally. your feedback, comments are much appreciated : Step Activities Detailed Activities Step 1 Assess Backup Requirements Identify data and applications for backup, Determine retention requirements, Analyze current backup infrastructure Step 2 Choose the Right Subscription Plan Select appropriate subscription plan in Metallic Step 3 Set Up Metallic Tenant Sign up for Metallic account, Create new tenant, Configure tenant settings Step 4 Install and Configure Metallic Agents Install agents on servers/workstations, Configure backup settings Step 5 Test Backup and Recovery Perform test backups, Test data recovery Step 6 Plan for Data Migration Determine data transfer mechanism, Plan migration timeline Step 7 Start Data Migration Initiate migration process to trans
I have created a rsyslog server and configured metallic to send audit trails and alerts using syslog server by following this guide - https://documentation.commvault.com/2022e/essential/114237_configuring_syslog_server.html?_gl=1*pf4vx8*_gcl_au*MTAwMzEzNTY2LjE2ODkxNjQyNDI. I am not able to see any audit logs on my rsyslog server. I have configure rsyslog server to listen on both tcp and udp.
Check out the NEWEST Metallic release! In this release, we're excited to highlight a number of new features and enhancements – available to you when you log into the Metallic Hub today. July 7th Release Recap: New FeaturesMark SQL Database Backup Unrestorable Sub-client Follow Mount Attach Disk Support Azure Key Vault Selection Support Azure Flexible Database Backup Support OCI: Multi-Availability Domain Support for VMsNew EnhancementsCluster and Namespace Support Enhancements VSA VMWARE Indexing Enhancements One-time Login Code Enhancements Azure VM Intellisnap Improvements Azure VM Security Enhancements Database Protection Enhancements Job View EnhancementsAdditional details regarding this release can be found on our release notes page.
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