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SaaS (Metallic) Q&A

Get help with your As-a-Service deployments and workloads (formerly Metallic)

  • 247 Topics
  • 722 Replies
247 Topics
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Vaulter
Toussaint BrockVaulter
published in SaaS (Metallic) Q&A
SaaS-delivered Cyber Resilience: resources & free trialResources

SaaS-delivered Cyber ResilienceCommvault Cloud provides a streamlined SaaS solution for data management and protection, featuring easy deployment, low overhead, and simple subscription pricing. It offers unique storage flexibility with options for cloud or on-premises storage to optimize hybrid cloud workload recovery. With automatic upgrades, maintenance-free operation, scalable architecture, and robust security, Commvault Cloud ensures future-ready data protection as IT needs evolve.Scalability: Easily scales to meet growing data demands without the need for significant hardware investments. Cost Efficiency: Reduces upfront capital expenditures and lowers total cost of ownership by leveraging a subscription-based model. Simplified Management: Offers centralized management capabilities that reduce the complexity and resources required to manage data protection. Automatic Updates: Ensures the latest features and security updates are automatically implemented without disrupting business

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Vaulter
Mohit Kshirsagar
Vaulter
Mohit KshirsagarVaulter
published in SaaS (Metallic) Q&A
Commvault Cloud Update - New Kubernetes Subscription

We are excited to announce a new Kubernetes subscription coming to Commvault Cloud on May 31, 2024. As part of our commitment to enhancing our services, we are implementing changes to the metering and billing process for Kubernetes environments protected in Commvault Cloud.What’s changing?Commvault Cloud Backup & Recovery for Kubernetes will be metered using capacity (front-end terabyte) instead of per-app licensing.How do I protect my Kubernetes Environments going forward?There is no change in how your Kubernetes data is protected. However, Kubernetes usage will be metered using a new Kubernetes subscription instead of the existing VM and Kubernetes subscriptions. How do I benefit?This change simplifies the Kubernetes environment licensing and makes sure your data protection needs are easier to size and scope for future planning.What if I am already protecting Kubernetes Environments using the VM & Kubernetes subscription?If you are currently protecting Kubernetes environments

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Mohit Kshirsagar
Vaulter
Ryan Carr
Vaulter
Ryan CarrVaulter
published in SaaS (Metallic) Q&A
Customer Success Journey (as-a-Service)onboarding

 Welcome to the Commvault Cloud Family! 🎉Hello and a heartfelt welcome to each one of you! We're thrilled to have you as part of the Commvault Cloud family. Our commitment is to make your journey to our platform both seamless and enriching.Why Engage with Your Customer Success Resources? 🤔While not every customer will have a dedicated Customer Success Manager (CSM), every one of you is important to us. Whether you're self-onboarding using our extensive resources or interacting with our team, our goal is to understand your unique needs and assist you in making the most out of Metallic.Tailored Guidance: Regardless of your plan, our resources are designed to offer advice specific to your objectives, ensuring optimal use of our platform. Efficient Onboarding: Utilize our videos, documentation, and community posts to onboard at your pace, effectively and efficiently. Continuous Support: For any queries, feedback, or suggestions, don’t hesitate to reach out to us via this platform or succ

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Ryan Carr
Vaulter
Ryan Carr
Vaulter
Ryan CarrVaulter
published in SaaS (Metallic) Q&A
Need-to-Know SaaS (formerly Metallic) Resources

Whether you're a seasoned Metallic user or a newcomer, having the right resources at your fingertips is essential. This post aims to provide some key info for you. Community Interaction: 🗣️Our Community forum is an enriching space for you to ask questions, share best practices, and connect with both peers and Metallic experts. While many of your queries will find answers here, we've also compiled other crucial resources to bolster your Metallic experience. Key Resources to Bookmark: 📌Metallic.io:While it's our company website, its utility goes beyond basic information. Consider this your starting point if you ever feel lost. From release notes, case studies, and white papers to updates about our upcoming webinars – everything's there.Status Page 🚦Check the Ring status page to confirm the scheduled maintenance activity timings and window size. URL: https://ring-status.metallic.io/ For example, to check the Ring M102 scheduled maintenance activity window, access the following URL:: ht

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Ryan Carr
Vaulter
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PaulLedermann
asked in SaaS (Metallic) Q&A
Licensing for Forest Recovery for Active Directory (Enterprise Edition)

Hi, We have a customer that is using Commvault Cloud Backup & Recovery SaaS for Active Directory (Metallic MTL-AD-USR) and is interested in the recovery of the Active Directory Forest. We have read that there is a new subscription (Commvault Cloud for Active Directory Enterprise Edition) but we do not see it in the Price List.  Does the customer have to upgrade from Commvault Cloud Backup & Recovery SaaS for Active Directory to Commvault Cloud for Active Directory Enterprise Edition or add this new subscription or replace Commvault Cloud Backup & Recovery SaaS for Active Directory with Commvault Cloud for Active Directory Enterprise Edition?Thanks,Paul

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DaysAndCycles
Byte
DaysAndCycles
asked in SaaS (Metallic) Q&A
Air-Gap Protect: On-Prem to Commvault Air-Gap Protect (formerly Metallic?) - Performance

Commvault 11.321PiB of back-end data (compressed/deduped/stored size)Aux copying data from secondary copy of backup data.Four physical media agents on-premFour virtual media agents in Azure5Gbps ExpressRoute circuit from on-prem to AzureThere is about 20ms of latency between the physical on-prem MAs and the Azure virtual MAsWe have deduplication/DASH copy enabled.  We saw atrocious performance, from the start.  Seeing that 20ms of latency would certainly impact DDB look-ups on the virtual MAs, we turned on “Source Side Disk Cache” in the storage policy copy (we kept the default 8192MB cache size).  It’s running a little bit faster, but still pretty sluggish.Would we expect to see a further boost in performance by expanding the “Source Side Disk Cache” from 8192MB to ~128000MB?   That should further reduce the incidence of remote DDB look-ups on the Azure virtual MAs, right? Are there any other best practices for speeding up the transmissing of Commvault aux copies from an on-prem site

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DaysAndCycles
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NOCBit
asked in SaaS (Metallic) Q&A
install agent in SQL server

Hi Supportcan anyone assist me to install the Agent in SQL server/ as i got error 

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M
Vaulter
A
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AdleraugeBit
asked in SaaS (Metallic) Q&A
Metallic - Air Gap License over 100%

Hey everyone,We've got a customer whose Air Gap Metallic license is hitting 100% utilization. To help them understand exactly what's burning through their capacity, we need to break down the details. Here's what we're looking for: Top Resource Consumers: A clear view of which workloads, clients, or protected instances are the biggest battery drain. Job Types & Backup Classes: Identifying which types of jobs or backup categories are contributing most to the load. Retention Periods: How long data is being kept and their impact on overall storage consumption. Is there a way in Metallic or via the Command Center to pull detailed reports or dashboards that can show us which components are driving the full capacity? This info will not only help pinpoint where optimizations can be made but also give the customer a solid basis to plan for future capacity management.Thanks for the insights in advance—let’s make sure we have a clear picture so that our customer can stay ahead of the game

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A
Vaulter
Y
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Yu-ChingBit
asked in SaaS (Metallic) Q&A
Office 365 Plan - Retention

Hi all,We are reviewing our O365 Plan’s retention period. There are two settings 1. Retention 2. Version retention. I can’t find any documentation on Commvault website to explain each of these settings. Can someone please help to explain it a bit?Q1. Does every deleted items older than Retention get deleted? (e.g. a deleted email in an active mailbox that has passed the retention period will get deleted from backup?) Or, it only look at account level? (e.g. everything in a deleted account passed the retention period will get deleted, otherwise it stays)Q2. What exactly Version retention does? All our plan have this on infinite. How does this setting change the backup if we set it to 7 years?Any information will help. Thanks in advance,YC

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PaulLedermann
asked in SaaS (Metallic) Q&A
Backuip for Microsoft Power Apps and App Services

Hi:Do you know if Commvault Cloud can backup & restore Microsoft Power Apps and App Services?Regards,Paul

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Tony456Byte
asked in SaaS (Metallic) Q&A
Index restore Commvault Cloud

Hi Today I noticed a job running which I presume was initiated by CommCell which I have no accesses too Index Restore Commserve Management.  If anyone knows what this entails I would be much obliged.  We are running Metallic (Commvault Cloud ) Regards  Tony  

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CV_USERByte
asked in SaaS (Metallic) Q&A
Edge monitor app - access restricion

We have metallic Saas license for endpoint, we are trying to push agent using silent method with authcode. it has completed for one laptop.but we dont want the laptop user to pause or start on demand backup.can the user do on demand backup or pause the backup or restore the data without username and password.no owner for the laptop as of now. does the user has access to pause or run on demand backup or restore the backup using edge monitor app. 

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JosephBByte
asked in SaaS (Metallic) Q&A
Child job VM Synthetic full does not trigger if VM has running incremental

Backup type is for a VMware hypervisor. We created a plan that requires a weekly recovery point with extended retention in which it auto generated an SF schedule for every thursday at 02:18AM. The VM group was set to trigger its daily incremental everyday at 12:30AM in the same plan.We recently accidentally (no failures in the VM parent jobs) noticed that more than 10 out of the 30 VMs for the VM group had the last synthetic full of 12th December and then realized that even though the parent SF VM backup job was being triggered, the VMs were being automatically excluded or not triggering the corresponding child VM backup job as its incremental was still running at 02:18AM. We raised a case with support and we were informed that child VM jobs not being triggered due to an existing incremental running and with no errors shown in the parent VM backup job is not a bug and by design. I would just like to ask the forum if you guys are aware of this behaviour and if you can point us to the do

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Byte
Jean-Christophe Bettinelli
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Jean-Christophe BettinelliByte
asked in SaaS (Metallic) Q&A
Do you plan to make Azure DevOps backup available on Metallic?

Hello,During the 8th of March Webinar, it was shown that Azure DevOps backup is now possible using Commvault.Do you plan to make it available for Metallic as well?Thank you,Jean-Christophe

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JosserandM
Bit
JosserandMBit
asked in SaaS (Metallic) Q&A
CommVault Cloud > SME > AZURE FR36 and Beyond question

Hello CV SME Team, can you please tell us if we have plan or release in fo on Azure to protect and restore : Azure KeyVault Azure Devops (repos, pipelines etc) Support Storage Accounts without using Storage Account Services right Automation Accountsmany thx in advance

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S
Vaulter
Sri RaghavanVaulter
posted in SaaS (Metallic) Q&A
FAQ - MFA enforcement for Commvault Cloud SaaS

2FA FAQ:Demo VideoQ: What is Two-Factor Authentication (2FA)? A: 2FA is a security measure that requires users to provide two verification factors to gain access to an application, enhancing the security of user accounts.Q: How does 2FA work? A: When 2FA is enabled, users will need to provide their password and an additional verification method, such as a code sent to their mobile device or an authenticator app.Q: Why is Commvault enforcing 2FA for all users? A: We are enforcing 2FA to provide an additional layer of security for our customers. 2FA significantly reduces the risk of unauthorized access and helps protect sensitive data.Q: When will Commvault enforce 2FA for all users? A: Commvault Cloud will enforce 2FA for all customers starting March 25, 2025.Q: Why is the message to set up 2FA showing up? A: Commvault is prompting all customers to enable 2FA on their own during this period. If 2FA is not set up by March 25, 2025, enforcement will begin from the Commvault side.Q: As an

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S
Vaulter
J
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jan.villeresBit
asked in SaaS (Metallic) Q&A
RPO for metallic SaaS for O365 exchange

we are new to O365 and metallic saas and would like to know more about it. what is the expected RPO for metallic for O365 exchange workload? and what are your actual RPO observed in your environments/tenants? thank you!

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Matt DotCommBit
asked in SaaS (Metallic) Q&A
Metallic Syslog setup

Where do I find detailed information on setting up Syslog for CommVault Metallic?Where does the syslog traffic originate from?

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Onno van den Berg
Commvault Certified Expert
E
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evgenichByte
asked in SaaS (Metallic) Q&A
Migration from Metallic to Commvault on premise

Hi,Have seen topic 2 years old, maybe there are some changes.Is there are any possibility to migrate Metallic backups to on premise Commvault in case of cloud exit scenario?Thank you

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mallicBit
asked in SaaS (Metallic) Q&A
non Intellisnap Backups ( vmWare snapshots )

Hello. I was wondering if anyone has run non Intellisnap backups and had any issues.And if you have run both, what are the drawbacks/advantages when compared to each other such as consistency, speed, impact on vm’s, etc.

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Lukas3D
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T
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Tony456Byte
asked in SaaS (Metallic) Q&A
virtual server agent

Hi am i correct in assuming that we are restricted to 10GB restores and if greater than that a file server agent must be installed to complete the restore. 

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C
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CKEPBit
asked in SaaS (Metallic) Q&A
Commvault Cloud Storage management

Dear All, I would like to see your kind advice on the CV cloud storage issues. With CV cloud no longer offer unlimited data storage, how do you manage the storage size? Currently  i have 29 TB of data (365 email, sharepoint, onedrive, where 80% of the storage used is from 365 email). The above is 3 years plus of data, my current retention policies is unlimited. Max that i can set is 7 years due to business requirement for certain group of users. Other users i can set a shorter retention policy. But CV cloud doesn’t allow setting different retention policy for different group of user.How do you all Manage the backup size Store your backup, do you use other storage for your CV cloud?  

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C
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C
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CederBit
asked in SaaS (Metallic) Q&A
Privent end points cost increase

For all of our VM’s our security team required that we Disable public access on Disk and create Disk access policies with private endpoints. After this we seen an increase in ingress and egress charges for Metallic. I’m been trying to find some documentation from Commvault that details that this will happen when you put into place Disk access policy with private endpoints.

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Vaulter
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mallicBit
asked in SaaS (Metallic) Q&A
After 1/18 Update, PDF reports have grey overlay color

Hello, has anyone seen a grey colored overlay on their reports after the 1/18 system wide update?If so, do you have a solution for this?Thanks

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Chitra SahaByte
asked in SaaS (Metallic) Q&A
Connect VM to Metallic Recovery Reserve

Created Metallic Recovery Reserve. How do I connect VM to Metallic Recovery Reserve? What are the steps?

393
C
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