Getting Started

Hi,I have experience with day to day management of Commcell console. But I’m now starting with Commvault cloud and would like to onboard a customers on-prem Hyper-V environment to Commvault cloud.Is there some documentation that somebody can show me to help me with this process? Kind regards,Stephen

I’m asking because the document in version 11.28 has been deleted. Before upgrading Commvault from version 11.28 to 40, I would like to upgrade the Windows version of the Commserve server to 2022. - After DR backup, format the entire existing Commserve server, then install Windows 2022 - DR recovery after installing version 11.28 of Commserve - Upgrade to 11.40 We plan to proceed with the work in this order.Is it possible to use version 11.28 of Commserve in Windows 2022?

Where can I start downloading the Security Advisories CV_2026_07_5, CV_2026_07_8, and CV_2026_07_8? Thank you Arturo. 

Hello,Does anyone know if you can search the chat history on the Arlie website for specific terms?Thanks and regards,Thomas

I got the following error when backup a vm:Error code: [19:2601]Description: The job is pending because all access nodes to launch the job are overloaded.Source: cms01109c1us02, Process: JobManagerI have no idea what the error mean. I run the backup gateway on my Windows to backup a remote VMware virtual machine.

Hello Commvault Team,I have a question regarding the operating system support matrix in Commvault 11.46.The Linux File System Agent System Requirements document lists support for:Red Hat Enterprise Linux 10 Oracle Linux 10However, Rocky Linux 10 and AlmaLinux 10 are not listed.At the same time, the 1-Touch and Virtualize Me for Linux System Requirements document includes support for AlmaLinux 10 (and Rocky Linux 10).This seems inconsistent, so I would appreciate some clarification.Could you please help answer the following questions?Why are Rocky Linux 10 and AlmaLinux 10 supported for 1-Touch but not for the Linux File System Agent? Is this an intentional support policy or simply a documentation difference? Are Rocky Linux 10 and AlmaLinux 10 currently under validation for the Linux File System Agent? Is support planned for an upcoming Maintenance Release or LTS release?We are currently planning new Linux deployments, and understanding the roadmap will help us decide which operating s

Backup Server: 4.172.1.4: The value of 'allocated pages threshold' has been set to 40%. Backup Server session id is: 68. Use this value when executing the 'sp_volchanged' system stored procedure after fulfilling any volume change request from the Backup Server. Backup Server: 4.124.2.1: Archive API error for device='SybGalaxy:: -file /opt/commvault/Base/Temp//sybGalaxyParams73573_0::000': Vendor application name= , Library version=0, API routine= , Message=Unable to open API library for device 'SybGalaxy:: -file /opt/commvault/Base/Temp//sybGalaxyParams73573_0'. Library path is '/sybase/ADQ/ASE-16_0/lib/libSybGalaxy.so'. dlopen() returned: Code=2, Message=/sybase/ADQ/ASE-16_0/lib/libSybGalaxy.so: cannot open shared object file: No such file or directory] Source: JMVXADSQAS00, Process: ClSybAgent

As often, Arlie can't answer my question. The first response is always very confident, but when I ask for documentation, links, or other supporting information, it backs down and ultimately tells me to contact Commvault Support or my Commvault account representative.And Commvault Support has become pretty good at simply forwarding Arlie's answers, so I think the quickest way to get a real answer is to ask here.We need to backup Atlassian Jira. I see Commvault SaaS has a solution for this.But what if I want to back it up on-premisses. Is this possible?Arlie says no problem, simular as Saas, but cannot provide me more info than that.So, my question, can we? And if so, can I find this information and configuation guide online?

Commvault Cassandra Setup SOP (Detailed Guide)PrerequisitesBefore starting, ensure:Root or sudo access to the Cassandra server. Commvault installation package (Unix.tar). CommServe hostname/IP. Authorization (AuthCode) if required. Cassandra service is healthy. Java is installed. Network connectivity between Cassandra server and CommServe.Step 1: Switch to Root UserLogin to the Cassandra server. sudo su -Verify: whoamiOutput should be rootStep 2: Configure Hosts FileEdit hosts file. vi /etc/hostsExample:171.12.12.12 test.co.in testPurposeName resolution CommServe communication Gateway communicationSave :wq!Step 3: Extract Installation PackageMove to installation directory. cd /home/ubuntuExtract package. tar -xvf Unix.tarGrant execute permissions. chmod 777 UnixGo inside package. cd UnixVerify contents. llStep 4: Start Commvault InstallationRun installer. ./cvpkgaddThe text installer opens.Step 5: Installation WizardSelect Install Packages on this machineClick NextThen Advanced Sel

Error Code: [14:286]Description: Index reconstruction failed. Reason [Restore of Index logs failed from media [lenovo_disklib2 ]. Please check whether media is in library and retry.].Source: baas-media04, Process: BrowseDear! This is a file system restore (dump_log) that is failing at 5% completion. Previously, we had conflicts with backup jobs running on the same server, so I created a Blackout Window schedule to prioritize the restore. However, I have a DDB_Reconstruction job running, which I believe might be causing the conflict. This is why it's generating this failure. Could you please validate this?Best Regards,Sirlene

Dears,I have a vCenter environment, and I created a Red Hat 8 virtual machine to be used as a VSA proxy.I installed the Virtual Server package and the File System package successfully.However, after completing the installation, this node does not appear as an Access Node in the Virtualization configuration.Kindly advise why this is happening.Note: I am currently using a trial license.

I have deployed Commvault components using this procedure. But I’m not sure how to add my S3 Compatible storage SSL root certificate to be available on deployed pods.Please, can you tell me if there is a procedure in order to add the certificates on MediaAgent pods?Thanks

We are currently deploying a Commvault solution to protect VMs hosted on a Huawei FusionStorage HCI platform. We have encountered a specific issue regarding shared storage backups and would like to request your technical guidance.While backup and restore operations for VMs hosted on the local disks of the FusionCompute cluster are working successfully, we encounter an error when attempting to back up VMs hosted on FusionStorage shared storage (please see the attached screenshot for error details).Error code 91:327Commvault Version: v11.36.90 (2024E)Deployment: Commvault All-in-One installed on a Windows VM (no additional VSA proxy).Environment Versions:FusionCompute: 8.9.0FusionCube: 8.3.0FusionStorage: 8.3.0Based on the Commvault documentation, we understand that the FusionCompute SDK does not support direct FusionStorage operations, requiring Commvault to use a Java SDK and command-line utilities. The documentation also specifies that the Virtual Server Agent (VSA) must be installed

I am presented with the need to install FREL on an existing Linux VM with the operating system already in place, I want to use this FREL for Huawei Fusion Compute Hypervisor, I installed media agent, file server and VSA on this linux, So , How to install and configure a FREL ? whats the next step to make it operational

Hi All,If I have a VM client being backed up with the VSA agent and it also has the SQL agent installed on it, how would I go about excluding the SQL databases from the the VM backup? Thanks!

We are running CommVault version 11.40.30 with Hyperscale and AGP. We would like to confirm whether individual virtual machine files can be backed up and restored at granular file level. If so, what is the most efficient method to locate and restore internal VM files (for example, AppRecovery_ver2_2025.pdf) directly, rather than restoring the entire VM and searching for the file post-restore?Does achieving this required activation of a feature, as a requirement to utilizes such feature? IF yes please for your kind guidelines.

i need to know what packages require to install media agent with deduplication in linux OS and what steps need to do after the installation  

Hello,We are testing Two-Factor Authentication on Commvault Platform Release 11.36.83.Configuration:- Two-Factor Authentication enabled at CommCell level- Microsoft Authenticator configured and tested successfully for local admin user- Email based OTP working correctly- Windows Integrated Authentication enabled for domain users Test scenario:1. Email OTP enabled → Login via CommCell Console works (password + TOTP appended)2. Email OTP disabled (enabled "Do not send email with PIN for two-factor authentication")3. Attempt login via CommCell Console using:   password + current TOTP code (Microsoft Authenticator)Result:Login fails with "Invalid username/password"Questions:Is Microsoft Authenticator (TOTP) supported as the only second factor for CommCell Console login, without email based OTP enabled Is email based OTP required for CommCell Console login? Is this expected product behavior or a configuration issue?Thank you. 

i have the problem in Commvault license. I apply the license, put still the evaluation. Please see the  PIC attached. any help Please .

Hi Team, In our environment we see that MMDeletedAF table is showing 1500 TB data that need to be pruned and increasing day by day. We are seeing below errors in SIDBPrune log.SIDBPrune.log:4048306 3f174c 01/18 15:04:09 ### 422-1 DedupPrnPhase1:4840 Chunk [221331127]SIDBPrune.log:4048306 3f174c 01/18 15:04:13 ### 422-1 PruneChunk:1584 Removed [librarybucket/7CI1QE_Folder1/CV_MAGNETIC/V_7803784/CHUNK_221331127/CHUNK_META_DATA_221331127]SIDBPrune.log:4048306 3f174c 01/18 15:04:14 ### 422-1 PruneChunk:1584 Removed [librarybucket/7CI1QE_Folder1/CV_MAGNETIC/V_7803784/CHUNK_221331127/CHUNK_META_DATA_221331127.idx]SIDBPrune.log:4048306 3f174c 01/18 15:04:14 ### 422-1 PruneChunk:1609 Cannot delete folder [librarybucket/7CI1QE_Folder1/CV_MAGNETIC/V_7803784/CHUNK_221331127], error [0xEC02AC0E:{CVBaseRemoteFile::GetLastMMErrorCode(1507)/MM.44046-CVBaseRemoteFile::DeleteFolder - folder not empty - folder librarybucket/7CI1QE_Folder1/CV_MAGNETIC/V_7803784/CHUNK_221331127 still has the folder librar

Hi team,We are trying to new commvault setup but during the installation maintenance release download phase failed. Please find the installation logs and how to resloved. *********************************************************************  Machine            : WIN-EL1EQNKRU2M  Module             : Install.log  Commserver         : @@COMMSERVE@@  Product Version    : 11.40.0  OS Version         : Microsoft Windows NT 10.0.17763.0  Date               : 1/14/2026*********************************************************************1996  4     01/14 16:38:18 ### ### ### - Log move to C:\Program Files\Commvault\ContentStore\Log Files\Install.log1996  4     01/14 16:38:18 ###  ManagedLogger::SetCLRThreadPoolMaxThreads - CLR ThreadPool's max threads is already set by another thread in the process. maxWorkerThreads = [1000], maxIOThreads = [1000], PID = [1996], ProcessName = [Setup].1996  4     01/14 16:38:18 ### ### ### - ------------------------ Creating New Instance -----------------------

Hi, I’m trying to do a BMR on a windows server, but 1-touch can only find the network card in slot1. the connections on slot1 is on a management network that can’t reach the commvault server. We have nic in slot6 (Broadcom BCM5741x) that reach the commcell. I have added the drivers for this card, but slot6 doesn’t shows up when I boot 1-touch.Anyone that have a clue on what to do here?BR, Tony

Hi Team,I am running CommServe version 11.40.30 on Linux, and I am facing an issue where Command Center dashboards show incomplete information.The following dashboards are affected: Health Storage Space Storage Some sections are missing or empty. While reviewing the logs, I found the following errors: SEVERE: failed to retrieve data for datasource [cs], dataset [GetTopUsedDiskLibraries], user [admin], error [Column name or number of supplied values does not match table definition.] SEVERE: failed to execute cache query for dataset [GetTopUsedDiskLibraries], cacheId [87c1520841b54f0388a2f5fe31ddcdbb], error [Table "Cache_93e2cdc681ac4744b54ea90cca217b30" not found (this database is empty)] SQL statement: SELECT * FROM [Cache_93e2cdc681ac4744b54ea90cca217b30] ORDER BY "Date to be Full"Has anyone encountered this issue before? Is this related to Command Center cache tables or database corruption? Are there any known fixes or recommended troubleshooting steps? Any guidance or similar

Hello,  It’s posibble the installation of Commserve in Suse Linux Enterprise Server 16? I try and i can not complete the installation.error log:result:1, output:1156|1|*** Must be RHEL 7.2/CentOS 7.2, Amazon Linux 2 or later versions of Linux distribution  NoneType: None ###  Some of the prerequisites failed validation check. Please check the log file /var/log/.gxsetup/logs/20251226/install.log. Thanks in advance