Getting Started

Hi Team, In our environment we see that MMDeletedAF table is showing 1500 TB data that need to be pruned and increasing day by day. We are seeing below errors in SIDBPrune log.SIDBPrune.log:4048306 3f174c 01/18 15:04:09 ### 422-1 DedupPrnPhase1:4840 Chunk [221331127]SIDBPrune.log:4048306 3f174c 01/18 15:04:13 ### 422-1 PruneChunk:1584 Removed [librarybucket/7CI1QE_Folder1/CV_MAGNETIC/V_7803784/CHUNK_221331127/CHUNK_META_DATA_221331127]SIDBPrune.log:4048306 3f174c 01/18 15:04:14 ### 422-1 PruneChunk:1584 Removed [librarybucket/7CI1QE_Folder1/CV_MAGNETIC/V_7803784/CHUNK_221331127/CHUNK_META_DATA_221331127.idx]SIDBPrune.log:4048306 3f174c 01/18 15:04:14 ### 422-1 PruneChunk:1609 Cannot delete folder [librarybucket/7CI1QE_Folder1/CV_MAGNETIC/V_7803784/CHUNK_221331127], error [0xEC02AC0E:{CVBaseRemoteFile::GetLastMMErrorCode(1507)/MM.44046-CVBaseRemoteFile::DeleteFolder - folder not empty - folder librarybucket/7CI1QE_Folder1/CV_MAGNETIC/V_78

Hi, I’m trying to do a BMR on a windows server, but 1-touch can only find the network card in slot1. the connections on slot1 is on a management network that can’t reach the commvault server. We have nic in slot6 (Broadcom BCM5741x) that reach the commcell. I have added the drivers for this card, but slot6 doesn’t shows up when I boot 1-touch.Anyone that have a clue on what to do here?BR, Tony

Hi Team,I would like to understand how IntelliSnap backups work and the detailed backup workflow, step by step.Could someone please explain this in detail? Your help is much appreciated.Thank you in advance!

Hi Team,I am running CommServe version 11.40.30 on Linux, and I am facing an issue where Command Center dashboards show incomplete information.The following dashboards are affected: Health Storage Space Storage Some sections are missing or empty. While reviewing the logs, I found the following errors: SEVERE: failed to retrieve data for datasource [cs], dataset [GetTopUsedDiskLibraries], user [admin], error [Column name or number of supplied values does not match table definition.] SEVERE: failed to execute cache query for dataset [GetTopUsedDiskLibraries], cacheId [87c1520841b54f0388a2f5fe31ddcdbb], error [Table "Cache_93e2cdc681ac4744b54ea90cca217b30" not found (this database is empty)] SQL statement: SELECT * FROM [Cache_93e

Hello,  It’s posibble the installation of Commserve in Suse Linux Enterprise Server 16? I try and i can not complete the installation.error log:result:1, output:1156|1|*** Must be RHEL 7.2/CentOS 7.2, Amazon Linux 2 or later versions of Linux distribution  NoneType: None ###  Some of the prerequisites failed validation check. Please check the log file /var/log/.gxsetup/logs/20251226/install.log. Thanks in advance

We have configured the Cassandra backup and initiated the backup job. The job status shows Running, but the data is not being transferred.We checked the logs, and they are showing Failed.Kindly help us to resolve this issue. I have attached the screenshot for reference.

what is the major difference between CV-BKRC-FT and CV-DR-FT?

I have question . i install new CS v11sp40 choose all in one install. i open Command center on web browser . i try login .it sucess but system return login again . not access to UI interface. Could you please suggest a solution? 

I have an Oracle 12.1 environment and need to keep the archive logs for 24 hours. I tried multiple configurations:Subclients (Default and ArchiveLog): Tested with “Archive Delete” enabled and disabled. Schedule: Tried “Delete Archive Log” with: Older than 1 day and Backed up 2 times. Also tested with these options disabled. Results: The only change occurred when using Older than 1 day and Backed up 2 times, which added the following line:delete noprompt archivelog until time = 'sysdate-1' backed up 2 times to sbt;However, the line:(archivelog all delete input);remains in the script, and I don’t know how to remove it.I will try a custom script, but I prefer a Commvault solution. During my research, I found a possible approach using three subclients:

Dear Team, Good day!We currently have a physical server that is acting as both the CommServe and MediaAgent on a Windows platform.We are planning to migrate the entire CommServe role to a Windows-based virtual machine. Additionally, the same physical server will be reconfigured with a Linux operating system to function as a MediaAgent.At present, the disk library mount paths are configured on DAS (Direct Attached Storage) connected to the existing physical server. We would like guidance on how to perform this migration seamlessly, ensuring minimal disruption to ongoing backup and restore operations. Regards,Mani D  

I need to know whether we can connect an S3-compatible repository provided by the customer (“cloud storage”) to Commvault in order to store additional backups as an “off-site” copy. Technically, we know that the connection is possible in principle, but the issue of encryption arose during the project. Could Commvault encrypt this backup with a separate key that is only available to the customer? It is crucial for the customer that the data is protected by its own key and can only be managed by the customer, rather than being encrypted with the general Commvault key. Otherwise, in the worst case scenario, the customer would no longer be able to access the data and would not be able to decrypt it due to the lack of a key. The question is whether it is even possible to restore data on S3 storage that has been backed up with Commvault without running Commserve.

The master server is currently using v11 sp14,I'm trying to install the client redhat 9.7 version, but can't I support it? If not, which version of sp can I support it from?

Good afternoon everyone.I have a question regarding a complete environment update. In this environment, there's a machine running Commserve and MediaAgent. It previously had version 11.32.122 and was updated to 11.32.80. When I check communication with this machine (performing a Readiness Check), it indicates that the Web Server and Command Center are not ready. However, the software programs open when I try to open them. Is this normal after an update, or am I missing some configuration steps?I've attached screenshots of the situation. I would greatly appreciate your help.Thanks.  

Dear Experts,I am experiencing an issue when trying to access the support.commvault.com portal.Using the username, password, and Commvault Verification Code allows me to log in, but I am immediately logged out after authentication.I am currently using Linux Ubuntu and the Chromium web browser.Could you please help me resolve this problem? Thank you in advance for your assistance.

Hey,I was wondering if the VSA Proxy on VMware could have a Storage Accelerator role, so it could write directly to, for example, Flash Blade S3? "So, read data using Hot-Add, then write it to the S3 bucket and send only the metadata to the Media Agent/DDB.

Via MS TEAMS >Workflows>Manage I’ve created a workflow called Send Webhook Alerts to a Channel and copied the URL created. I’ve then go to Commvault Command Center>Manage>systems and created a Webhook and provided a name and used the copied URL. I’ve then sent a test alert from Commvault to the webhook however the status of the Webhook in Commvault remains in red with error he status 401 Unauthorized with the message{"error":{"code":"AuthorizationFailed","message":"The authentication credentials are not valid."}}I’m not providing any credentials. Any suggestions would be very much appreciated. 

  Dears,I am trying to add a standalone Hyper-V host (not joined to a domain) into Commvault, but I am facing issues with the credentials during the hypervisor configuration.The Hyper-V host is not part of the domain, so I entered the hostname, local administrator username, and password.I also added the Hyper-V host and Commvault server entries to the hosts file on all related servers.However, the system fails during the connection and validation process.Below is the exact error message:Failed to connect to virtual machine host [CommvaultSVR.xxxxxxxxxxx.com] as user [.\Administrator] from access node [commvaultsvr]. Please ensure that the access node is able to communicate with the host and that the user account and password are correct.I would appreciate your assistance in identifying why the access node cannot authenticate to the standalone Hyper-V host

Dears,I have a vCenter environment, and I created a Red Hat 8 virtual machine to be used as a VSA proxy.I installed the Virtual Server package and the File System package successfully.However, after completing the installation, this node does not appear as an Access Node in the Virtualization configuration.Kindly advise why this is happening.Note: I am currently using a trial license.

Hello, I’m curious how others are doing this or what Commvault recommends. For our Windows-based mediaagents, the DDB disk is actually 4 SSDs that are plugged into a Dell PERC, specifically an H740P, and then in the Dell hardware management, iDRAC, we configured a single SCSI disk out of RAID-5 for those SSDs, and so that’s what Windows actually sees. I was just wondering if Commvault has any opinions on setting up the DDB on SSDs when going through a hardware-level obfuscation like this, or whether Commvault believes that there would be a noticeable change or improvement to performance, if the SSDs were natively exposed to the OS and managed that way.

Hi All, we are actually fighting with the deployment of the Nutanix Image with 11.36 . We downloaded the image from here: Nutanix Image with 11.36 During the deployment we tried to add custom script like frel: CS_IP_OR_FQDN=commserve_host CS_SHORT_NAME=commserve_client_name CS_USERNAME=user_name  CS_PASSWORD=password FREL_CLIENTNAME=client_name ROOT_PASSWORD=Password Without success.  If we rolloutthe image without script we cant login.  In the docu i dont find anything for accessnode only stuff for frel. Do you have an idear for nutanix ahv access node deployment ?  

Hi team,I did a reseach for VSS issues. It seems I am not able to open the link on the siteChanging the Amount of Space Used by VSS Shadow Copies (this works) http://kb.commvault.com/article/EXDB0017?_gl=1*fpzu8q*_gcl_au*ODAwNjIyMzA0LjE3NTc0ODk1MDIuMTQ0MjU2MDIzMS4xNzU5OTI0MzU0LjE3NTk5MjQzNTM. (this causes error 404) I tried also for 11.36 and 11.32 same link same issue Changi

Hi i want to view my rman log but when i view rman log the log is not available any solution to setting the rman log showThanks

Hello, I am using live sync with a commserve production on site1 and commserve dr on site 2 The commserve DR is performed on a nas share. For now, only a test failover have peen performed.We want to perform a production failover soon.when we will initiate a production failover,  what about the new commserve DR jobs ? They will be written to the nas share right ? There will be no conflict about existing dr folder SET XXX ?And What about the failback ? thanks      

Hi Commvault CommnuityWe are doing a POC installing Commcell 11.40.X on Linux. The Linux distribution is RHEL 9.6. After installing Commvault, the installation seems to be successful, but when we run “systemctl status commvault”, we see the following error messages:The first error message appears in “dotnet CVAuditService This log file is not found in the internal list”  Looking at the logs, it seems that it’s unable to start MongoDB.CVAuditService.log “Failed to connect to MongoDB client [localhost]]]. Please check CVMongoDBDriver.log for more details.”CVMongoDBDrive.log “One or more errors occurred while processing the request”The second

Hello,How does Commvault support backup and restore of Microsoft Planner? I know there is some data in Sharepoint and Exchange online. Is it enough to backup this and is it possible to directly restore the data back to Planner?Thanks and regards,Thomas