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Our Commvault disk library has Storage Compliance Lock enabled. The retention setting is 7 days and 1 cycle. How can we delete the final backups of servers that have been decommissioned and will no longer be backed up? Will these backups occupy space in my disk library forever? IS there a way do delete the jobs ?

We are currently using Configuration policies for Exchange online. It ignores the Retention time of the storage policy. I want to start using the retention settings of the Storage policy again.   Is there a reason that you would use Configuration Policies for Exchange? Can you not just use te retention time of a plan or storage policy? 

We've been using CommVault for several years and have consistently been able to perform backups and restores without any issues. Recently, however, I received a request to restore a file located on a .vhdx drive.To retrieve the file, I attempted to use the Guest Files and Folders restore option, which I have successfully used in the past. When I select View Content, the system begins loading the data but then fails and displays the following error message:We are currently running on CommVault version 11.36.102 (We recently upgraded CommVault from 11.36.80 because of this issue and we thought a fix had been implemented in .84 - but this might be different to what we thought)Has anyone encountered this issue before or can suggest any troubleshooting steps?Thanks in advance.

Hi all. Is it possible to backup PostgreSQL via a Windows cluster? The scenario is, that a team wants to install PostgreSQL on two Windows servers running a Windows cluster with shared disks, like you do with MSSQL. They want to put the log and data on a shared drive that runs on the active server and this drive can fail over to the passive node.  Is this scenario even possible to backup or is only possible with the PostgreSQL cluster client (pseudo-client) with a master and a standby server? Regards-Anders

We recently migrated our Commserve to a new physical server and now several weeks post migration we are getting errors on about 90% of our synthetic fulls when they reach the end of the job, they will continously run at 99% but looking at the synth full logs we see alot of this:30236 5280 06/05 12:34:18 13071395 SdtDecryption::ProcessBuffer:218 Cannot decrypt data for afid [28434509]. cur_afid [28725857], orig_afid [28434509]30236 574c 06/05 12:34:18 13071395 SdtDecryption::ProcessBuffer:218 Cannot decrypt data for afid [28434509]. cur_afid [28725857], orig_afid [28434509] The event viewer gives the generic Unable to communicate with Media Agent or Pipeline error. Opened a high priority ticket about a month ago and we’re being told we need to seal every DDB store in our environment and re-base. We have several thousands of VMs with some over 60TB in size. I feel like re-basing is going to take weeks, and we may not even have enough storage to do it. Any other thoughts or ideas would be

Hi all, I’m planning on replacing our MA server, and I just needed a sanity check on the Replace Media Agent App and Move Mount Point processes. The old MA has a Disk Library with 7 mounth paths, most of which are iSCSI LUNs from a couple different arrays. The new MA will have much more direct attached storage, so I’m plannin on just 2 mount points. If I run the Replace Meda Agent App process, and let it run the Move Mount Point process, am I able to consolidate the old mount paths down to 2 during this process, and specify the destination of each of the source MP’s?  I assumed that I can because the Move Mount Path function in the Commcell console offers me the option to move it to an existing device, however the documentation says: The move mount path operation overwrites the destination mount path. Therefore, ensure that the destination mount path is an empty folder.  Can anyone offer any clafification?Thanks!

Hi,How may I know if my Aix environment is supported with DataDomain DDBoost over fiber?  Commvault Version: 11.40 release 22Commvault Media Agent SO: AIX 7.1/7.2 We have a large Oracle DB with 50Tb that we would like to protect.

What is the best practice when it comes to the number of buckets to create when using  Cloud Library using S3 Netapp Storagegrid?Is there a performance gain/benefit of using more than 1 S3 Netapp Storagegrid bucket in one Cloud Library using S3. Appreciate any thoughts, suggestions or even any documentations available online which can explain the pros and cons

Hi, I want to enable hardware encryption in the copies  to the tape library. I have enabled hardware encryption from Control Panel - System - Encryption - Hardware Encryption - use hardware encryption - No Access. However when I try to enable hardware encryption in the storage policy level, the option is greyed out. Kindly advise how to enable it on the Storage Policy level. Im running Commvault 11.40 and the tape library is a Fujitsu Eternus LT40 S2 with HP Ultrium 6 tape drive.

NetApp is currently selling the successor to the ASA (SAN Only), the ASAr2, at an attractive price. Basically, it is a system from the ONTAP family, like the FAS or AFF systems. Unfortunately, the API has changed considerably, and Commvault does not yet support the ASAr2 API. I’ve heard that integration is being worked on. Is there a timeline for this?We have a few projects where Commvault (new customer) and NetApp would be a good combination.

Hello,We are experiencing a challenge with Commvault and PostgreSQL in a clustered environment and would like to ask if there is a supported or recommended approach.Environment PostgreSQL cluster with 1 Master and 3 Standby nodes Automatic failover managed by Patroni Commvault PostgreSQL agent is configured at the cluster level Current Behavior Commvault is able to detect failover events correctly. However, when the Master role changes, Commvault does not automatically prioritize the new Master node for backups. After a failover, we must manually move the new Master node to the first position in the cluster client configuration. QuestionIs there: A native Commvault feature, or A supported best practice that allows Commvault to automatically switch backup operations to the active PostgreSQL Master node after failover, without requiring manual reordering of cluster nodes? 

Hello Dear AWS Team,Did you have plan the support of TAG in AURORA POSTGRESQL  ? AWS tag is available for many worlkioad, is there unknow limitation to do not have them on AURORA ?Thx

Hi guys, I installed Hyperscale Edge version 11.40.12, while my CommServe is version 11.40.47 and the client is 11.40.47.Can I update Hyperscale Edge manually using the CommServe installation file which is a full media kit so that all versions are the same?

My goal is to install Commvault on a standalone server and back up the server's own data to tape.During the installation, under Server Information, when I enter IP:8403, I receive the following error:"The server is not running on the remote computer."This is the first-time installation of Commvault on this server, and it will be configured as both the CommServe and MediaAgent.

Hi,I have some questions about the workflow for upgrading: VSA V1 to V2 Migration Workflow.In VMWare we have not only the defaultbackupSet but also many other backupSets where we sort different subclients.As far as I’ve understood, the backupSets are being considered legacy, and VMGroup can only be created it in the default backupset.What will happen to all of the subclients in the other backupsets under the client if I would run this workflow?Would they all go into the defaultBackupSet or would the new client maintain the structure of the backupSets and now VMGroups, even though they are not the defaultBackupSet. Does anyone have any experience with this? Kind regards,Daniel

Hi community.We recently configured the Oracle agent on a Linux machine, the instance is discovered and configured. But when checking the readiness, it gets the error below: Connect string: /SBT library path: /backup/catalyst/commvault/Base/libobk.soRMAN failed to load SBT library [RMAN-03009: failure of allocate command on c1 channel at 02/24/2026 16:49:34 ORA-19554: error allocating device, device type: SBT_TAPE, device name: ORA-27211: Failed to load Media Management Library ]. Please run Check Readiness on the client to diagnose and resolve the issues. Checking the logs, I see the lines below: 39612 9abc 02/10 16:15:29 ### SetOracleBaseEnv(6236) - Failed to execute script [/backup/catalyst/commvault/Base/Temp/orabase_39612.sh] returnCode [126] output [] errorStr [ERROR: ld.so: object '/backup/catalyst/commvault/Base/libCvDllFilter.so' from LD_PRELOAD cannot be preloaded: ignored.bash: /backup/catalyst/commvault/Base/Temp//ulimitquery_67447.sh: Permission denied Does anyone have fac

Hi All,I’m running 11.40.42 version and while restoring VM to OLVM 4.4.10.7 (RHV) I’ve encounter two issues:target VLAN has not been set correctly. Orginal VLAN has been preserved.  cross-hypervisor restore failed due to problems with attaching disk to VM. It looks like new VM does have Other OS type set instead of Oracle Linux which prevents attaching disk in SCSI mode. I’ve set additional attribute to not delete disk after failed restore and was able to create VM, attach disk and start VMI’m wondering if those two issues are releated and commvault has problems with restoring proper metadata? Anyone encounter similar issues?  

Hi Team, we found a process named CvFanDmSVC installed and running in commvault base directory, but we couldn’ t find any information about this process. This process ran even though the backup wasn't running. Why does it run, and what is its purpose? CvFanDmSvc Properties and tagsMain technologyOtherBitness64-bitCommand line args/opt/agents/commvault/Base/CvFanDmSvcEXE nameCvFanDmSvcEXE path/opt/agents/commvault/Base64/CvFanDmSvcPorts

Team,We have commvault On-Prem with version 11.40.6 and planning to enable Arlie.Please let me know if we need to buy separate license or it included in capacity-based license?and also, I want to understand the steps to enable Arlie when checked documentation its very highlevel.Enabling Arlie 

 Hi All. We have upgraded from 11.32 to 11.42.90 and after the upgrade the “install windows update” workflow is not working anymore, it gives the below error: Anyone knows why this is happening? Thanks-Anders  

Hello.I saw in https://documentation.commvault.com/v11/essential/changes_in_feature_release_11_24.htmlthat CBT is no longer supported.Could you please tell me if there exists a plan to re-add CBT support? Victor

So we have 4 new beefy media agents all identical with multiple SSD drives in each. We host multiple DDB’s on these in a 4 way grid. Details below for 2 of the DDBs.DDB117:MA01 - partition 1 - 3.77TB. 280,012,213 unique blocks, 800us Q&I timeMA02 - partition 2 - 3.75TB, 280,013,171 unique blocks, 656us Q&I timeMA03 - partition 3 - 3.68TB, 280,000,417 unique blocks, 682us Q&I timeMA04 - partition 4 - 1.71TB, 279,998,959 unique blocks, 86us Q&I time DDB118: (Same hardware)MA01 - partition 1 - 3.77TB, 316,416,711 unique blocks, 198us Q&I timeMA02 - partition 2 - 3.75TB, 316,456,547 unique blocks, 176us Q&I timeMA03 - partition 3 - 3.68TB, 316,508,932 unique blocks, 181us Q&I timeMA04 - partition 4 - 1.71TB, 314,526,253 unique blocks, 85us Q&I time Any ideas on why MA04 shows much lower Q&I times than MA01/02/03 in the same DDB? Also, why would DDB117 have such higher Q&I times than DDB118? Thanks.