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By default, the Web Server is installed as part of the CommServe installation when IIS is enabled on the computer.If you did not install the Web Server during the CommServe installation, or if you want to install additional Web Servers on other computers, you can do so by using the installation package that was created from the Download Manager application.How do you create the installation package for the web server, because I cannot select webserver. If i install the Command center ,the web server is not installed. I use 11.40.38.My co-worker see the same issue.https://documentation.commvault.com/11.40/commcell-console/installing_web_server.html

Hello Dear AWS Team,Did you have plan the support of TAG in MongoDB Cloud Atlas ? MongoDB is providing Ressource Tag, the idea to use as Backup association for PLAN will be greatly helpfulThx

Hi. We are using your api to automate our usage of commvault.Commvault version 11.40, cvpysdk 11.40A few days ago, we submitted a job to restore a VMWare virtual server, calling /v2/vsa/vm/{vm_uuid}/recover endpoint with the following arguments:{            'powerOnVmAfterRestore': True,            'passUnconditionalOverride': True,            'inPlaceRestore': True,            'newName': {vm_name}        } The job is created, and then ultimately failed due to media agent misbehaving. Our internal resource is investigating that front, while I deal with the following issue.In Command Center → vm detail → jobs section, we see that the job in question has the status of “Failed”: Yet if we go into the job detail page by clicking on the job id, the status becomes “Completed”And using cvpysdk to get the job, the returned object shows status being complete as well:Why is there a discrepancy? Apart from the almost-equivalent “/job?jobFilter=restore&clientId=4302” endpoint that we cannot us

I need a user which has the permission to enable/disable scheduler and kill/suspend jobs in the job controller. My problem is that I can’t select only the commserve as Association in the user group. The user shouldn’t be able to see more than the commserve object.I can only select every entity, see in the following screenshot: I added the following permissions:Does anyone has a solution for thsi issue?

With in the last few weeks I have noticed all my “ads” from commvault about coming seminars and such are always in German.  I checked my profile and its set to preferred language on United States - English.  I am worried someone how account was hacked or just getting spam fake Commvault emails.  If they are fake they look REALLY good.  Anyone else having this type of issue?  I have no idea what category to put this in so just put it under Community Feedback.  If thats wrong a mod can tell me where to put it.  Thanks all.

Hello,We are experiencing a challenge with Commvault and PostgreSQL in a clustered environment and would like to ask if there is a supported or recommended approach.Environment PostgreSQL cluster with 1 Master and 3 Standby nodes Automatic failover managed by Patroni Commvault PostgreSQL agent is configured at the cluster level Current Behavior Commvault is able to detect failover events correctly. However, when the Master role changes, Commvault does not automatically prioritize the new Master node for backups. After a failover, we must manually move the new Master node to the first position in the cluster client configuration. QuestionIs there: A native Commvault feature, or A supported best practice that allows Commvault to automatically switch backup operations to the active PostgreSQL Master node after failover, without requiring manual reordering of cluster nodes? 

Hello Dear AWS Team,Did you have plan the support of TAG in AURORA POSTGRESQL  ? AWS tag is available for many worlkioad, is there unknow limitation to do not have them on AURORA ?Thx

Background. 11.40We have a team that has permissions to run backups/restores and their management console is the command center.Recently we had a request for a Bare Metal restore for a Laptop. So my recommendation was to use 1-Touch but upon looking for the option on the laptop section, I noticed the option is not there. When I do the same thing within the File Servers entity, I can see 1-touch recovery. Chatting with Arlie, and I was told that, BareMetal restores for Laptops are not available within Command Center.So I thought I would ask the community if Arlie is correct or If I`m missing something here. If 1-Touch is truly not supported in Command Center for Laptops, would anyone know why? Just think its strange considering it leverages the same agent (File System) and its supported under File Server but not in Laptop? Will this be added in new FRs?I asked the same question here about 3 years ago, post last post on this thread but got no answer. Would appreciate some feedback on how

Hi Commvault Community,I’m searching for a precise method to export all job IDs that “live” in every Disk / Cloud Library in our Commcell environment.From a previous case, Commvault support mentioned that the recommended way is by querying the Deduplication Policy DDB (from the CommCell Console, under Storage Resources > Deduplication Engines, then view Jobs).Question:Is there a command line tool (like qoperation, qlist, or REST API) that can export all job IDs from a DDB (including Files, Databases & VMs Deduplication Stores)?   instead of manually exporting jobs manually from the GUI?The goal is somehow to automate these reports for audits, analytics, or targeted operations (such as clean-up, reporting etc). Please for your feedback.Nikos

Cannot see SAP Hana part of the list for database agent download from cloud.commvault.com 

Hello,We are testing Two-Factor Authentication on Commvault Platform Release 11.36.83.Configuration:- Two-Factor Authentication enabled at CommCell level- Microsoft Authenticator configured and tested successfully for local admin user- Email based OTP working correctly- Windows Integrated Authentication enabled for domain users Test scenario:1. Email OTP enabled → Login via CommCell Console works (password + TOTP appended)2. Email OTP disabled (enabled "Do not send email with PIN for two-factor authentication")3. Attempt login via CommCell Console using:   password + current TOTP code (Microsoft Authenticator)Result:Login fails with "Invalid username/password"Questions:Is Microsoft Authenticator (TOTP) supported as the only second factor for CommCell Console login, without email based OTP enabled Is email based OTP required for CommCell Console login? Is this expected product behavior or a configuration issue?Thank you. 

Hello Commvault Community,I am currently working with Commvault version 11.42 and testing backup and recovery features for OpenShift Virtualization (KubeVirt).I have seen information stating that file-level restore for OpenShift Virtualization is not supported, but I have not been able to find this limitation officially documented.Could you please confirm whether file-level restore for VMs running on OpenShift Virtualization is indeed not supported in Commvault 11.42?If this is correct, can you share an official Commvault documentation link where this limitation is mentioned?Having this clarification and documentation would help us properly communicate the capabilities to our teams and customers.

Dear community,I have an issue after migration from Windows 11.36.49 to Linux 11.36.49 , the Vault Tracker reports is currently empty :No tape from the location appear in the “Due backup for reuse” report while 7 tapes get a status “Now” on the “Due back for reuse on” field from list of media : On the vault tracking report with broader criteria, I get the following message : Please, what do I have to checkBest regards,Gilles

I am receiving the following error in the backup of a Hyper-V VMError code: [91:148]Description: There are too many existing backup snapshots on virtual machine [ServerName]. Backup snapshots are being cleaned up, but manual intervention may be required to ensure that all snapshots are removed. This may indicate that the storage is unable to keep up with the I/O activity of the virtual machine during a backup.Source: cs0003, Process: JobManagerWhen I look in Hyper-V Manager, I see no checkpoints for this server, so I’m unsure how to resolve this.  I assume it’s possible it may resolve itself over time, but this has come up the last 2 backup cycles. 

Hi Guys,just want to know, whether it is a bug or a feature, that the Workflow Activity ExecuteCommand changes the value of the input parameter command ?I tried to create a Workflow that executes commands on a linux client.If the command ends on .exe (funny), the program suffix is automatically removed by the WorkFlow,As a result, the executable is not found.As a workaround, I created a symbolic link pointing to the .exe file having the same name, but without the suffix. The Workflow does, what is expected, but I wonder why the program is altered at all.this happens in my environment running on V11.40rgdsKlaus

Hello All,Our customers are increasingly requesting to update their NetApp storage to Ontap 9.17.1. In addition, new systems are increasingly being delivered with 9.17, and we need to perform a downgrade. (if still supported by the hardware)Are there any plans to release Ontap 9.17.1 or even 9.18.1? Grateful for any help! 

Hi Team,We are currently using Metallic for Microsoft 365 with 100 licensed users.Recently, 10 users left the organization. We have: Deleted those users from Exchange Online Released their licenses from Metallic Reassigned the licenses to new users We would like to confirm how long the backup data of the deleted (former) users will be retained in Metallic after license release.Kindly confirm the retention period applicable in this scenario.

Hello Community and Happy New Year!In a client, we have a primary storage policy using a Disk Library (DDB). Needed also a tape out (copy-2). The HPE tape library is already configured and accessible via MediaAgent.For these auxiliary copies (Copy-2) to tape, we need to create two distinct groups: Weekly backups with 4 weeks retention Monthly backups with infinite retention   What is the recommended best practice?Stick with the default storage pool for both aux copy types (and rely on retention rules/scheduling to differentiate)? Or create two dedicated storage pools (e.g., "Weekly_Tape_Pool" and "Monthly_Tape_Pool"), assign specific tapes/drive pools to each, and configure the aux copy operations/rules to target the appropriate pool based on backup frequency?Also, it’s important the tapes to remain strictly separated, no mixing of weekly and monthly data on the same tapes!  Thanks in advance for your insights and real-world experience!Best regards,Nikos

Hello Commvault Community, Do you have any news about problems using the AllowUnsetComplianceLockOnDRCopy key for SP36?The ability to remove the Compliance Lock for the Primary copy within the CommServeDR StoragePolicy works for lower (SP32 for example) and higher (SP40 for example) Service Packs.I currently have a case where this key doesn't work in three lab environments (SP36).It's added at the global level for the entire environment (CommCell level) and is set to true: When I go to the CommServeDR policy, the option to remove the lock does appear, but after accepting the warning and closing the window with "OK," it doesn't load this setting and back to the previous setting.And after closing: Any idea what is going on? Thanks in advance!Kind Regards,Kamil

Microsoft Teams Chat Backup Update Microsoft has made changes to how chat backup is billed and managed through the Teams Export API. As part of this update, Microsoft has stopped metering and billing for the Export API, which previously required manual configuration for chat data protection. 🧭 What This Means for Commvault UsersThe former Teams Chat Backup Settings option has been retired. With Microsoft’s change, Commvault now enables the Export API by default, ensuring 1:1 (user) chats are automatically supported in Commvault SaaS without additional setup. Channel chat: Supported through Free Protected APIs User chat: Supported automatically via the Export API Status: Implemented and active by defaultReference of the Settings [Chat backup settings] 💡 Why This MattersThis update simplifies chat protection and ensures seamless integration with Microsoft Teams without added licensing complexity. Commvault continues to align with Microsoft’s evolving API framework to maintain reliabl

I have a small CommCell with a CommServe on 11.32.115 running on a build of Windows Server that needs a refresh.I could stand up a new VM with the same IP and hostname and do a DR DB restore and I guess I’m back up and running quickly with a clean build?But I noticed Commvault now offer a Linux CommServe and a pre-configured OVA appliance so I’m wondering if this is something I should be looking at instead? The current environment doesn’t use “plans” it’s all traditional storage policies and copies and schedule policies to run jobs out of business hours.I don’t tend to use Command Center I tend to use the Java UI but I guess that’s out of habit.It’s a pretty small and simple environment with just a few Windows file agents and a NAS agent pulling some UNC paths in.What would people suggest please?

Hello communityI am having an issue with getting the compliance lock unlocked on all secondary copies of my storage policies.  i have completed the following Filled in the form under resources on the website to get compliance lock lifted, using Commcell ID, Primary Copy name and ID, secondary copy name and ID and also passphrase which is correct. killed all logins using Qlogout.exe -all Logged back in using an account in the Masters Group ran the following the xml file provided by Commvault only has the IDs for the primary copy and the secondary copy.  It has no mention at all of the names of both the primary and the secondary  

Hi all, has CommVault released install videos for CommServe on Linux with volume group and partitioning of Rocky Linux (11.40) by any chance? thanks Jules