Unanswered questions

Hi All, there was an option in the cloud.comvmault.com webconsole portal to use the staging feature. The DR Backup was uploaded and than an cs with restored db was created. An link with login credentials was provided. Now over the command center i dont see this option any more. Is it gone ? thanks for help

i have the problem in Commvault license. I apply the license, put still the evaluation. Please see the  PIC attached. any help Please .

Hello communityI am having an issue with getting the compliance lock unlocked on all secondary copies of my storage policies.  i have completed the following Filled in the form under resources on the website to get compliance lock lifted, using Commcell ID, Primary Copy name and ID, secondary copy name and ID and also passphrase which is correct. killed all logins using Qlogout.exe -all Logged back in using an account in the Masters Group ran the following the xml file provided by Commvault only has the IDs for the primary copy and the secondary copy.  It has no mention at all of the names of both the primary and the secondary  

Hi CV Community,We are Planning to do a domain name change on our Commserve and media agent. for example we are currantly used commserve.abc.com and media.abc.com but we need change the domain name commserve.xyz.com and media.xyz.com.

Dear Vaulters, I have a CommCell in 11.32.119 with critical DB2 TSA clusters, and I have plans to upgrade the CommCell to 11.40.34.Are there any reported issues regarding DB2 Backup after upgrade to 11.40 ? KR,Ahmed

Hello All,Our customers are increasingly requesting to update their NetApp storage to Ontap 9.17.1. In addition, new systems are increasingly being delivered with 9.17, and we need to perform a downgrade. (if still supported by the hardware)Are there any plans to release Ontap 9.17.1 or even 9.18.1? Grateful for any help! 

Hi Team,we are trying to new commvault setup but during the download maintenance phase installation failed. kindly find the below logs and how to reslove it. we are try version 11.32, 11.36 & 11.40 but same error are showing all. *********************************************************************  Machine            : WIN-EL1EQNKRU2M  Module             : Install.log  Commserver         : @@COMMSERVE@@  Product Version    : 11.40.0  OS Version         : Microsoft Windows NT 10.0.17763.0  Date               : 1/14/2026*********************************************************************1996  4     01/14 16:38:18 ### ### ### - Log move to C:\Program Files\Commvault\ContentStore\Log Files\Install.log1996  4     01/14 16:38:18 ###  ManagedLogger::SetCLRThreadPoolMaxThreads - CLR ThreadPool's max threads is already set by another thread in the process. maxWorkerThreads = [1000], maxIOThreads = [1000], PID = [1996], ProcessName = [Setup].1996  4     01/14 16:38:18 ### ### ### - -------

NetApp is currently selling the successor to the ASA (SAN Only), the ASAr2, at an attractive price. Basically, it is a system from the ONTAP family, like the FAS or AFF systems. Unfortunately, the API has changed considerably, and Commvault does not yet support the ASAr2 API. I’ve heard that integration is being worked on. Is there a timeline for this?We have a few projects where Commvault (new customer) and NetApp would be a good combination.

Hello All,After adding a data file to the MSSQL database, it's normal for log backup to convert to full backup. However, after converting log backup to full backup, the server experiences excessive CPU consumption, reaching 100%. Is this normal behavior, what is the reason, and how can we solve it?Meanwhile, we don't observe too much CPU increase when running a normal full backup.

Hi team,We are trying to new commvault setup but during the installation maintenance release download phase failed. Please find the installation logs and how to resloved. *********************************************************************  Machine            : WIN-EL1EQNKRU2M  Module             : Install.log  Commserver         : @@COMMSERVE@@  Product Version    : 11.40.0  OS Version         : Microsoft Windows NT 10.0.17763.0  Date               : 1/14/2026*********************************************************************1996  4     01/14 16:38:18 ### ### ### - Log move to C:\Program Files\Commvault\ContentStore\Log Files\Install.log1996  4     01/14 16:38:18 ###  ManagedLogger::SetCLRThreadPoolMaxThreads - CLR ThreadPool's max threads is already set by another thread in the process. maxWorkerThreads = [1000], maxIOThreads = [1000], PID = [1996], ProcessName = [Setup].1996  4     01/14 16:38:18 ### ### ### - ------------------------ Creating New Instance -----------------------

Disaster Recovery Query – IDM Application Backup Tapes (December & November 2025)The IDM application is hosted in DC1 (Onsite). Monthly full backups are taken every last Sunday of the month. These backups are sent to DC2 (DR Site). In December 2025, the IDM application required 5 tapes for the full backup. Out of these, 3 tapes became full and were already moved to DC2. The remaining 2 tapes were not yet full and stayed onsite in DC1. A disaster has now wiped out all onsite data, including incrementals, disk backups, and the 2 onsite tapes. We need to know in how many possible ways the application can be recovered using the offsite tapes. If recovery from December 2025 is not possible due to missing tapes, we need confirmation whether all November 2025 backup tapes for IDM are available offsite. If November’s set is complete, recovery should proceed from that month instead.

Hello Commvault Community,   Is the Paid Export APIs option still paid? Microsoft's website states this:  Thanks in advance! Kind Regards,​​​​​​​Kamil

Hello Team,How can we enable Journaling on o365?Note: On on -prem it was enabled but it will be decommissioned soon as we moved to Exch Online.

I want to configure a disk library and share it between two Media Agents running Windows Server 2022, enabling load balancing and failover. The disks are presented from a storage via FC to both servers and from these servers the same disks are accessed using the same drive or mount path.Does the Transport Type in Share Mount Path have to be Regular on both servers?Or, on the first server, is it configured as a local path and shared with the second as a Data Server - FC?What is the recommendation according to best practices? 

Hi team,I would like to confirm a specific point regarding Commvault Deduplication.Is it supported to store the Deduplication Database on a NAS , considering that the NAS itself is not a MediaAgent?I want to confirm whether the DDB can reside on NAS storage or if it must be located on MediaAgent-local storage.Thank you. 

Hi. If I vmotion a VM that is currently in cluster A, to a new greenfield vcenter let’s call it cluster B, I assume that the UUID will remain the same but will Commvault see that VM as the same and backup history will follow? 

Hello I have the following:               RHEL client: RHEL 9Windows Commserve: Windows Server 2019No firewall exist between the two machinesWhen I check the box that says Restore Via CV Tools to install the Linux agent onto the client, I get this error:“Description: Failed to install File System Core Package, could not determine processor/OS type of client”I do have a case open with support but wanted to see if anyone else has had this problem and found a solution. I have not found a solution on the forum. 

HelloWe just applied the latest maintenance patch to our 11.32. Commvault environment a few days ago to bring us to 11.32.128  (from 11.32.125) and I noticed this morning scans showed a log4j vulnerability. Plugin Output:   Path              : C:\Program Files\Commvault\ContentStore\CVCIEngine\CvPreviewHome\webapps\CvContentPreviewGenApp\WEB-INF\lib\log4j-core-2.17.1.jar  Installed version : 2.17.1  Fixed version     : 2.25.3  Path              : C:\Program Files\Commvault\ContentStore\MessageQueue\lib\optional\log4j-core-2.24.3.jar  Installed version : 2.24.3  Fixed version     : 2.25.3 Is there a fix or patch that Commvault will release to address this.  Maybe in the next months maintenance release?   Any input would be appreciated. ThanksBC

I have the following issue:-OS was upgraded from debian 9 to debian 12​​​​​​​-backup services not starting anymore since then-uninstalled and reinstalled locally interactive 32.49, but the backup agent is being stuck forever on Starting Services phase -downloaded new interactive fresh pkg 32.59, but the same issue-i cannot find too much in the logs-tried to start services manually, but only cvfwd started, while the other services not (no error displayed):/opt/commvault/Base/svc_ctrl -focus Instance001 -start cvd/opt/commvault/Base/svc_ctrl -focus Instance001 -start cvlaunchd/opt/commvault/Base/svc_ctrl -focus Instance001 -start ClMgrS/opt/commvault/Base/svc_ctrl -focus Instance001 -start cvfwd​​​​​​​-verified before if there is anything else listening on CVD and CVFWD (CVD is using default 8400 port, CVFWD 8600) + checked and manually deleted leftover folders if any: Commvault Installation folder; Log folder; Registry folder + checked for orphaned commvault processes Any idea what can

Hi,Since I upgraded the CS to 11.36.83 I wasn’t able to connect with MFA option to web console and JAVA.Before the upgrade it works fine and nothing has been changed with the users and groups.I’m also tried to upgrade to 11.36.87 but still no working, when I’m canceling the MFA option we can login with no problem. Any ideas?Thanks 

Hi All. I have build a new setup with MediaAgents and a CommServe installed with RedHat Linux. Is it possible to disable the root account like you are in a HyperScaleX setup where you need to enable the root access from within the CommandCenter. I really like this feature, so I would like to get et on my normal MediaAgents as well. I see that is possible via the CommServe bare metal setup and you can download a workflow described in the below link:https://documentation.commvault.com/v11/software/enabling_or_disabling_root_access_for_commserve_bare_metal.html Install and deploy the HyperScale OS Node Root Access workflow from the Commvault Store. But I’m unsure if it will work on my MediaAgents and my CommServe. Regards-Anders  

what we keep the directory space if we want to install commvault commserve in redhat linux 

Hello!Considering an HSX environment.How does the data aging process compare to the DDB space reclamation?Sometime I only see space being reclaimed after a DDB space reclamation job.Regards,Pedro

Hi All. I just checked the traffic to and from our CommServe in our firewall. I do see thousands of denies every hour from the CommServe to IP’s belonging to amazon (3.174.18.10, 3.174.18.80, 3.174.18.70…..) We do not use any Amazon services in anyway, so any one have an idea why the CommServe tries to connect to Amazon and how to disable what its doing? Thanks-Anders

Hi Guys,just want to know, whether it is a bug or a feature, that the Workflow Activity ExecuteCommand changes the value of the input parameter command ?I tried to create a Workflow that executes commands on a linux client.If the command ends on .exe (funny), the program suffix is automatically removed by the WorkFlow,As a result, the executable is not found.As a workaround, I created a symbolic link pointing to the .exe file having the same name, but without the suffix. The Workflow does, what is expected, but I wonder why the program is altered at all.this happens in my environment running on V11.40rgdsKlaus