Unanswered questions

I was teaching a CV Engineer trainingsome time ago, using a lab setup for demos that I upgraded from 11.32 to 11.40. I created a disk storage pool to demo things. When I started to configure dedupe, I only got the possibility to choose the MA for the DDB, not the location (vloume / folder), so the DDB ended on the C: drive. Is this because the upgrade went wrong, or is this by design? If it's by design, why???

I have a customer running 11.40 and Commvault now has the combo tiers for cloud storage configured by default. My question resides in which tier the bucket should be created. The customer had previously created a bucket in AWS (this may come into play later) that was used to create a Cloud Library in Commvault using the AWS Glacier Deep Archive tier. When examining the data in the bucket, we can see the CHUNK data is written to Glacier Deep Archive however, the index metadata is showing under Glacier Instant Retrieval. This seems wrong to me.I have read that Commvault will apply an Amazon storage class header to every upload API call and then writes the data to the bucket, which is part of what is allowing the CHUNK data to be written to one tier with the index metadata to another tier. I’m starting to believe that the storage class header only is being applied to the CHUNK data and the metadata is using whichever storage tier the AWS S3 bucket was created with. Documentation doesn’t m

I am currently questioning our AuxCopy to tape performance and want to get some input on how to identify the bottleneck.We have multiple plans which all have two copies to tape. One is synchronous and one is selective.Each of the two is consolidated onto another Global Secondary Copy Policy.The storage target are six LTO9 drives with a mixed LTO8 and LTO9 media inventory.The source for the copy is a NetApp StorageGRID S3 backed storage pool with deduplication connected on a 100G fiber network.We have two Media Agents which are both connected to all LTO drives and the NetApp (same VLAN).Looking at the reported speed of the drives in Commvault I get around 130MB/s all of the time.I could confirm this looking at SFP speeds on the FC switch which also stay around this value with rare peaks to around 200MB/s.What I tested already to look for the bottleneck:- only run one AuxCopy Job- run AuxCopy when no other jobs where running- validate drive > 300MB/s throughput with LTO8 media- differ

Hi guys,If I want to achieve the best dedup efficiancy, I have to set the Max Open Files in the Commvault subclient(s) of an Oracle Instance to 1.Otherwise, RMAN will multiplex the number of files allowed into one channel / stream, which leads to poor dedupe ratio for the backups of this databases.Is there an option to influence the parameter of default subclient during instance creation when a new instance is discovered ?Setting the amount of streams and restricting the MaxOpenFiles might be beneficial when adding larger amount of Instances to the environment and where disk or cloud is the primary backup destination.rgdsKlaus

Hi,I keep seeing an irritating warning during Hyper V backup. One host in the Hyper V setup has been de-configured and the SW uninstalled, and the node has been removed from the list in the Hyper V Instance. Also, it does not show up in the preview for the vmgroups. Even so, the warning (Could not establish connection host [.], results may be incomplete) appears immediately when the backup runs. How can I get rid of this host? Please assist.

Over the weekend, we started seeing errors in SharePoint online backups for all the tenants we backup with the error: “ Failed to validate any of the configured Azure Apps against the SharePoint Tenant Admin site. 1) Please verify the SharePoint Tenant Admin Url. 2) Please check the credentials and permissions for the configured apps. 3) Please ensure Custom App authentication is enabled on the SharePoint tenant.<br/>Source: xx, Process: SharePoint”From logs on the Access Node:CheckOffice365CredModern - Office365 app credentials incorrect : CheckOffice365CredModern - Error is: The remote server returned an error: (401) Unauthorized. What we have doneVerified the Azure App secrets are not expired Verified DisableCustomAppAuthentication on the tenant is set to false Verified Azure app API permissions: Microsoft Graph:  Application.ReadWrite.All, Application.ReadWrite.OwnedBy,  Directory.Read.All, Group.ReadWrite.All, Policy.Read.All, RoleManagement.ReadWrite.Directory, Sites.FullCo

Backup Server: 4.172.1.4: The value of 'allocated pages threshold' has been set to 40%. Backup Server session id is: 68. Use this value when executing the 'sp_volchanged' system stored procedure after fulfilling any volume change request from the Backup Server. Backup Server: 4.124.2.1: Archive API error for device='SybGalaxy:: -file /opt/commvault/Base/Temp//sybGalaxyParams73573_0::000': Vendor application name= , Library version=0, API routine= , Message=Unable to open API library for device 'SybGalaxy:: -file /opt/commvault/Base/Temp//sybGalaxyParams73573_0'. Library path is '/sybase/ADQ/ASE-16_0/lib/libSybGalaxy.so'. dlopen() returned: Code=2, Message=/sybase/ADQ/ASE-16_0/lib/libSybGalaxy.so: cannot open shared object file: No such file or directory] Source: JMVXADSQAS00, Process: ClSybAgent

Hello Team,Support Portal is unavailable, again. It always seems to happen whenever I am in the middle of a Change that isn’t going to plan. I am beginning to take it personally :) 

Hello Commvault Team,I have a question regarding the operating system support matrix in Commvault 11.46.The Linux File System Agent System Requirements document lists support for:Red Hat Enterprise Linux 10 Oracle Linux 10However, Rocky Linux 10 and AlmaLinux 10 are not listed.At the same time, the 1-Touch and Virtualize Me for Linux System Requirements document includes support for AlmaLinux 10 (and Rocky Linux 10).This seems inconsistent, so I would appreciate some clarification.Could you please help answer the following questions?Why are Rocky Linux 10 and AlmaLinux 10 supported for 1-Touch but not for the Linux File System Agent? Is this an intentional support policy or simply a documentation difference? Are Rocky Linux 10 and AlmaLinux 10 currently under validation for the Linux File System Agent? Is support planned for an upcoming Maintenance Release or LTS release?We are currently planning new Linux deployments, and understanding the roadmap will help us decide which operating s

Hi folks,A few questions for you.We have HPE Apollo 420 Gen10 nodes and one of them is reporting a fan failure in its iLO.This has been confirmed by the vendor and we are replacing it soon. In meantime I have checked the HyperScale Health Report and is reporting all fans OK across all nodes.Why is that?How Commvault is providing data to the HyperScale Health Report?If this is not a reliable data, why to bother showing this in the report?

How to produce a Restore report specifically source media is TAPE?  Please note that the SP has the Disk primary and Tape secondary.  Attempted to produce one but unfortunately 'source' media is always disk. 

Hi,what is the best way to allow a user, that created a credential vault, to add further user or groups to this new created vault ?the user is per default, not allowed to change the security settings of his own vault entry.the vault should be made available to other user after it has been created ba a restricted user.the only option I found to achieve this, is to grant the global → change security settings permission on the commcell level.But this will allow the user to change other objects permissions as well, what is not desired.(CommCell is running with CV11.40)rgdsKlaus 

We are exploring the option to upgrade our Commvault environment from 11.36 to v11.44We are running a Windows Commservers and Windows Remote private metrics reporting servers and also Windows Media Agent.Currently, majority if not 90% of our Backup configuration are setup in the CommCell console.I understand there is a push to move to Command Center based approachI would like to seek advice on the gotchas of moving to 11.44 version of Commvault given the setup that we have in place.

EnvironmentCommvault Version: 11.40.51 Windows Server CommServe and MediaAgent installed on the same server Primary Storage: Disk Library (Deduplication Enabled) Secondary Copy (Copy-2): Remote Disk Library (Deduplication Enabled) Copy-2 uses its own Global Deduplication PolicyDisaster Recovery Test ScenarioConfigure a Primary Deduplicated Disk Library. Configure an Auxiliary Copy (Copy-2) to a remote deduplicated Disk Library. Run backups successfully. Run Auxiliary Copy successfully. Create a CommServe Disaster Recovery Backup. Simulate a complete disaster: Original CommServe is lost. Original MediaAgent is lost. Original DDB files are completely lost. The remote Copy-2 Disk Library (Chunk Store) remains intact. Install Commvault 11.40.51 on a new Windows server. Restore the CommServe using the DR Backup. Reconnect the existing remote Disk Library.Current StatusAfter DR recovery:CommServe recovery completed successfully. Storage Policies were restored. Disk Library was restored an

Hello,We are currently running backup on Commvault (FR42) for MongoDB Atlas protection with an enterprise customer. Our understanding iis that Commvault orchestrates native Atlas cluster snapshots through the Atlas REST APIs, with no backup copy possible — the data never leaves the Atlas/AWS perimeter and cannot be materialized on a Commvault Cloud Lib...However, MongoDB Atlas natively supports exporting Cloud Backup snapshots to a customer-owned object store (S3, Azure Blob, GCS) via the Atlas Admin API, including S3 Object Lock immutability and PrivateLink transfer. Since Commvault already integrates with this API for snapshot orchestration, we would like to understand:Is there a technical or product reason why Commvault does not leverage the Atlas snapshot export API to provide a true secondary copy (backup copy / air-gapped copy) of Atlas data under Commvault management? Is such an integration on the roadmap for an upcoming Feature Release? If not, what is the recommended Commvault

We use VMWARE and use lots of SQL AGS.  We backup the SQL databases at the AG level however I am wondering what would be the best way to recover incase of a cyber event.   The plan I have is to take an initial snapshot all the VMs after installing SQL server on a VM and then use SQL and MSDB databases backups; and every time a server is patched take a full file system backup of the OS and location where system databases are stored.  SQL Agent would continue to protect the user databases  When a system fails completely > Restore from initial VM level backup  >  Restore file and folders via the agent based backups > Restore the databases via the DB backups Any other ideas...  SQL team dont want vms to be snapped regularly 

Hello,Notes Database 9.0.x (IBM Domino 9.0.x Social Edition 64 bit) is not in list of supported versions for 11.36. and 11.40 agent versions (https://documentation.commvault.com/11.40/commcell-console/notes_database_system_requirements.html).Last it was mentioned as supported at least in 11.24. I need to upgrade agent from 11.24 to 11.36 or 11.40. Does anyone has practical experience, will it work?At same time  “IBM Domino 9.0.x Social Edition 64 bit” in not in Deprecation Notices list: https://documentation.commvault.com/11.40/software/deprecation_notices.htmlThank you! 

Hi,what is the best way to achieve, that a (restricted) user, who created a derived plan, gets the permission to change security settings of his new created plan ?I’d like/need to share the plan with all members of a specific user/secrity group.The plan should be accessible by all members of that groupthe system created Role: Plan Creator is automatically assigned, but this does not include the change security settings permissions and cannot be altered, since system created.(CommCell is running on CV11.40)rgdsKlaus

Dear Community,Perhaps anyone can answer me the following question. My customer use storage accelerator (SA)  for backups and Aux copies to cloud. Now he asked:How can I easy see that SA was used or not?We are at 11.36.55. First, I asked Arlie but answer seems only partly correct. I am still at the beginning to check all points Arlie told me. Java GUI is not useful in this case. It shows allegedly only results if SA is used. To make a clear statement, I always must check the log file.In the command center, I must differentiate between backup jobs and Aux copy jobs.Backup jobs indeed have a line: storage accelerator yes/no which is the expected behavior.According to Arlie, there should also be a line for Aux copy jobs that clearly indicates the use of SA.I am not able to find. Can you help?My customer needs a clear indication on user level that shows if an aux copy uses the SA or not.We currently analyze logs or the network traffic to get clear results which is not useful. Thanks in adv

As often, Arlie can't answer my question. The first response is always very confident, but when I ask for documentation, links, or other supporting information, it backs down and ultimately tells me to contact Commvault Support or my Commvault account representative.And Commvault Support has become pretty good at simply forwarding Arlie's answers, so I think the quickest way to get a real answer is to ask here.We need to backup Atlassian Jira. I see Commvault SaaS has a solution for this.But what if I want to back it up on-premisses. Is this possible?Arlie says no problem, simular as Saas, but cannot provide me more info than that.So, my question, can we? And if so, can I find this information and configuation guide online?

Hi everyone,I'm looking for some advice regarding a tape backup issue in Commvault.Environment:    Commvault Web Console v11.40.42    HPE Ultrium LTO-6 standalone tape driveThis tape drive was previously used in another backup solution. Before using it with Commvault, I:    Stamped the tape media.    Used the Delete and Reuse option to erase the existing contents.    Set the tape as Primary media.    Started a backup job.The first backup completes successfully and writes about 1.16 TB of data. However, after the backup finishes, the tape media is usually marked as Unavailable, and sometimes it is marked as Full.From my understanding, an LTO-6 tape should have a native capacity of around 2.5 TB, so I'm not sure why Commvault considers the tape full after only about 1.16 TB of backup data.When I start another backup job, Commvault prompts me to insert a new tape instead of continuing to write to the current tape.I also noticed the following:    If I power cycle the tape drive, the tape a

Hi All, what is the best way to backup windows server with dfs replication via windows file agent ? 

Hi All I have enabled the Multi person authorization - Restore request. The users I have in my environment only have very few permissions, only able to do backup and restores.Now that the above have been enabled, my users don’t see the request in the job controller in the Java Console even though I have placed them in the “User groups which can authorize the request”.If I look in the documentation under Multi person authorization - FAQ it states:3. Do users need special permissions to be an approver to authorize requests?No, users do not need any specific permissions to approve a request. Instead, they must belong to the user group configured as the approver group.FAQ for Multi-Person Authorization But still its not working, as the users cannot see the request. What am I missing, I guess some permissions anyway? Regards-Anders 

Hello everyone,I’m facing an issue while backing up production virtual machines hosted on Nutanix AHV using Commvault version 11.40.47, and I would appreciate your guidance.EnvironmentCommvault Version: 11.40.47 Hypervisor: Nutanix AHV Prism Element IP: 10.10.100.120 Commvault Access Node / Media Agent: Hostname: srv-CV-backup IP: 10.10.100.24 Issue DescriptionWhen starting a backup job:Commvault successfully discovers and lists all the VMs The backup job starts but fails before backing up any disks The issue occurs for all VMsError MessageError opening the disks for virtual machine [Win-SRV1].Access node [srv-CV-backup] is unable to mount NFS share [10.10.100.120:/PROD].Source: srv-backup, Process: JobManagerNotesThe latest Commvault version available to us is installed (11.40.47) VM discovery works correctly The failure seems related to mounting the NFS datastore from NutanixHas anyone encountered a similar issue with Commvault and Nutanix AHV?Are there any specific NFS permissions,

Hi, We’re looking for designing a commvault solution using companies. We would like one company per company that support, and then one company connected to this parent company using the reseller mode for different solutions we are working on with this subcompany. Is this the intended design choice for this type of environment?I’m also having a bit of trouble with understanding the access control to users in multiple companies. How can we control this? At what level should I be creating a user (commcell, parent company, subcompany)? And how do I delegate a user multiple subcompany access or full company access? It seems like I can not give company access to a commcell user. That would mean that I would need to create one subcompany login and role for each subcompany that we create, is that really by design?I can’t really see the vision here in commvaults access control strategy, and can’t seem to find any documentation specific on companies either. Kind regards,Daniel