Unanswered questions

Hi,How may I know if my Aix environment is supported with DataDomain DDBoost over fiber?  Commvault Version: 11.40 release 22Commvault Media Agent SO: AIX 7.1/7.2 We have a large Oracle DB with 50Tb that we would like to protect.

My goal is to install Commvault on a standalone server and back up the server's own data to tape.During the installation, under Server Information, when I enter IP:8403, I receive the following error:"The server is not running on the remote computer."This is the first-time installation of Commvault on this server, and it will be configured as both the CommServe and MediaAgent.

Hi,I have some questions about the workflow for upgrading: VSA V1 to V2 Migration Workflow.In VMWare we have not only the defaultbackupSet but also many other backupSets where we sort different subclients.As far as I’ve understood, the backupSets are being considered legacy, and VMGroup can only be created it in the default backupset.What will happen to all of the subclients in the other backupsets under the client if I would run this workflow?Would they all go into the defaultBackupSet or would the new client maintain the structure of the backupSets and now VMGroups, even though they are not the defaultBackupSet. Does anyone have any experience with this? Kind regards,Daniel

Hi community.We recently configured the Oracle agent on a Linux machine, the instance is discovered and configured. But when checking the readiness, it gets the error below: Connect string: /SBT library path: /backup/catalyst/commvault/Base/libobk.soRMAN failed to load SBT library [RMAN-03009: failure of allocate command on c1 channel at 02/24/2026 16:49:34 ORA-19554: error allocating device, device type: SBT_TAPE, device name: ORA-27211: Failed to load Media Management Library ]. Please run Check Readiness on the client to diagnose and resolve the issues. Checking the logs, I see the lines below: 39612 9abc 02/10 16:15:29 ### SetOracleBaseEnv(6236) - Failed to execute script [/backup/catalyst/commvault/Base/Temp/orabase_39612.sh] returnCode [126] output [] errorStr [ERROR: ld.so: object '/backup/catalyst/commvault/Base/libCvDllFilter.so' from LD_PRELOAD cannot be preloaded: ignored.bash: /backup/catalyst/commvault/Base/Temp//ulimitquery_67447.sh: Permission denied Does anyone have fac

Hi All,I’m running 11.40.42 version and while restoring VM to OLVM 4.4.10.7 (RHV) I’ve encounter two issues:target VLAN has not been set correctly. Orginal VLAN has been preserved.  cross-hypervisor restore failed due to problems with attaching disk to VM. It looks like new VM does have Other OS type set instead of Oracle Linux which prevents attaching disk in SCSI mode. I’ve set additional attribute to not delete disk after failed restore and was able to create VM, attach disk and start VMI’m wondering if those two issues are releated and commvault has problems with restoring proper metadata? Anyone encounter similar issues?  

Hi Team, we found a process named CvFanDmSVC installed and running in commvault base directory, but we couldn’ t find any information about this process. This process ran even though the backup wasn't running. Why does it run, and what is its purpose? CvFanDmSvc Properties and tagsMain technologyOtherBitness64-bitCommand line args/opt/agents/commvault/Base/CvFanDmSvcEXE nameCvFanDmSvcEXE path/opt/agents/commvault/Base64/CvFanDmSvcPorts

Team,We have commvault On-Prem with version 11.40.6 and planning to enable Arlie.Please let me know if we need to buy separate license or it included in capacity-based license?and also, I want to understand the steps to enable Arlie when checked documentation its very highlevel.Enabling Arlie 

Hello.I saw in https://documentation.commvault.com/v11/essential/changes_in_feature_release_11_24.htmlthat CBT is no longer supported.Could you please tell me if there exists a plan to re-add CBT support? Victor

So we have 4 new beefy media agents all identical with multiple SSD drives in each. We host multiple DDB’s on these in a 4 way grid. Details below for 2 of the DDBs.DDB117:MA01 - partition 1 - 3.77TB. 280,012,213 unique blocks, 800us Q&I timeMA02 - partition 2 - 3.75TB, 280,013,171 unique blocks, 656us Q&I timeMA03 - partition 3 - 3.68TB, 280,000,417 unique blocks, 682us Q&I timeMA04 - partition 4 - 1.71TB, 279,998,959 unique blocks, 86us Q&I time DDB118: (Same hardware)MA01 - partition 1 - 3.77TB, 316,416,711 unique blocks, 198us Q&I timeMA02 - partition 2 - 3.75TB, 316,456,547 unique blocks, 176us Q&I timeMA03 - partition 3 - 3.68TB, 316,508,932 unique blocks, 181us Q&I timeMA04 - partition 4 - 1.71TB, 314,526,253 unique blocks, 85us Q&I time Any ideas on why MA04 shows much lower Q&I times than MA01/02/03 in the same DDB? Also, why would DDB117 have such higher Q&I times than DDB118? Thanks.

I have a interesting issue.  My AUX copy streams are capping out at 180 GB/h despite having multiple 10 GB WAN links.  I see this issue on a Storage Policy that has dedupe and compression disabled.(due to large unique data being backed up).   Does anyone by chance have a storage policy with no dedupe or compression?   I am really curious to know what speeds you are seeing on your AUX copy streams.   I feel like these should be able to go faster, but having a hard time convincing support that there is something in CV that is restricting it.We have set the nNumPipelineBuffers set to 900 already.  Our Dedupe AUX copies run amazing since there are so many streams for it to work with. 

Hi All, we would like to build our own montoring for Commvault over the rest api. My Question now is regarding the commserve failover. We are running 2 Comsmerve in 2 Datacenters with the build in commserve failover. Now when we use rest api we need to connect to the comsmerve but when the failover planed or unplaned occures the rest api commands run into nirvana.  Do you have an idear or an solution what we can to to run the api commands againts both ? 

Hello Team,Do we have any roadmap or update regarding VMware supportability on HPE VME?I reviewed the compatibility for version 11.32, and I do not see VMware listed as supported. However, could you please share any updates on the internal development roadmap for VMware support on HPE VME?Regards,Srini

Can Commvault store full backups and incremental backups in separate buckets, with immutability enabled only for the full backup bucket, to optimize costs? If feasible, what are the pros, cons, and key considerations of this design?

Hi,We are decomissioning our VMware media agents and only using Azure hosted Median Agents. The new Azure Media Agents arent showing as access nodes for vcenter backups. I’ve read about installing VSA but cannot find the install files or an accurate guide to do this. All groups and software between old (vmware) and new (azure) media agents match. Thanks

We have a commserve in AWS, which host name is its ip address. We can access the web portal with the ip as a url on Windows laptops, however other members who use a mac machine cant. From what I gather from minor research if I create a proxy server with a fqdn this should resolve the issue for the MAC users and the ip cache issue.Has anyone ever dealt with something like this? Or have an alternate solution, that does not involve changing the hostname of the commserve itself?

Hi,According to the documentation, version 11.40 of the agent can be installed on the CentOS 6 operating system. However, the documentation only mentions the PowerPC architecture.https://documentation.commvault.com/11.40/software/end_of_life_deprecated_and_extended_support_for_platforms.htmlIs this also supported for Intel processors? I noticed that x64 support is available for newer versions of CentOS.

We have newly provisioned HSX platform and we are doing VSA backups on Vmware 8We are utilizing Intellisnap At the moment we have one job using PRD tag and another job doing non-prd and UAT tagsThese are HSX nodes (11) and over 1000 VMs Although the backups are running the backup copies seem to be taking a long time (NBD; we will migrate to SAN mode)Also, we have tag based exclusions; so if a VM is both in excluded tag(RDBMS should not be snapshotted) and included tag (Some RDBMS should be which dont have agent based backup) the VMs does not get backed up; we are currently manually adding those vms to backup and that seem to work. Is there a better way to use tags say we will have to add specific VMs to configuration In our old Commvault  environment we have VM data-store based jobs (IntelliSnap again) but these had virtual proxies and because each ds backup triggered at a different time and separate virtual proxies(hot-add); it seemed more efficient in terms of backup copies.  Now the

The topic generally covers a few points.We have an “older” backup system, running Windows Server with “suitable” hardware specs, containing >50 TB of storage. No cloud stuff etc. but an LTO-9 library attached.Why is the fragmentation so high at all. I’ve configured allocation of writeblocks to 1024 MB. But it seems to clearly not do - or keep - that. I hoped to find help in:  But the recommendation to use “space reclamaition” instead of defragmenting sounds like someone has no clue about the topic. If my library is “full”, I can’t reclaim anything and by that it does not help the fragmentation-status the tiniest bit. For DR-use, we not only save the dr-backups (config etc.) but also have a scheduled job running, that backs up (copies) all library-files from storage to our tape library (also enabling us to airgap data frequently - good for ransomware attacks). But due to the fragmentation, our backup process is limited by the RAID containing the library. It’s still “spinning rust”

Hi.I am in the process of using the batch file created by the “Save as Script” option to start backup jobs.Manually executing the batch file results in an error to saving the token file. When elevating the Command Prompt to Administrator the job successfully starts, save the token and executes.The user is added as a Local Administrator.Is there a way to bypass UAC during the execution of the command?Thanks. 

Hi - we have been backing up RDS postgres exports fine for a long time with version 14We are upgrading to version 16 but the postgresql agent seems to be missing some library files?The job error is:PostgreSQL Database: [~Loading libpq.so library failed. Please check if required libpq.so file exists in Postgres Lib directory~] Data Backup Failed.<br/>Source: aws-cvpxy-lnx-105, Process: PostGresIfindLooking on our proxy node I can see version 16 & 17 are missing the required file: $ find / -name "libpq.so*" 2>/dev/null/opt/commvault/CVCloudAddOns/PostgreSQL/14/lib/libpq.so.5-cent7/opt/commvault/CVCloudAddOns/PostgreSQL/14/lib/libpq.so.5-rhel9/opt/commvault/CVCloudAddOns/PostgreSQL/14/lib/libpq.so.5-rhel8/opt/commvault/CVCloudAddOns/PostgreSQL/14/lib/libpq.so/opt/commvault/CVCloudAddOns/PostgreSQL/14/lib/libpq.so.5/opt/commvault/CVCloudAddOns/PostgreSQL/15/lib/libpq.so.5-rhel8/opt/commvault/CVCloudAddOns/PostgreSQL/15/lib/libpq.so.5-al2023/opt/commvault/CVCloudAddOns/PostgreS

any idea on the below error ,  Error Code: [18:183] Description: Failed with Oracle DB/RMAN error [RMAN-03009: failure of allocate command on ch1 channel at 12/01/2023 13:13:35 ORA-03113: end-of-file on communication channel ] Source: grb-srv-opr, Process: ClOraAgent we restarted the server and services backup 4,5 backup ran sucessfully again we are facing same issue 

Hi All, maybe you have an idear. I have an VM wich is running under nutanix ahv. The VM has an size of 25TB with only one disc. The Backup is not the problem incr jobs running ine also synthfull is okay.  But the problem is the tape out. During the single stream with 25TB the auxcopy job runs 36h  Is there any possibility to increase the tape out speed. Yes more discs could be helpfull but no option more multiplexing also in idear but will be decrease the restore process.

NetApp is currently selling the successor to the ASA (SAN Only), the ASAr2, at an attractive price. Basically, it is a system from the ONTAP family, like the FAS or AFF systems. Unfortunately, the API has changed considerably, and Commvault does not yet support the ASAr2 API. I’ve heard that integration is being worked on. Is there a timeline for this?We have a few projects where Commvault (new customer) and NetApp would be a good combination.

Hi All,I'm looking for technical resources and experience in integrating Commvault with Morpheus.What is the integration architecture?Is it possible to match tenant between Morpheus and Commvault? If so, how? So far, I've found only one link on the subject at Morpheus:Commvault — Morpheus Docs documentation (morpheusdata.com)In the integration section of this link, it says to add the IP or Hostname of the CommServe”, but I'm under the impression that it refers to the Web Server (in our architecture, the Web Server is not hosted on the Commserve). Thanks,Luc

Hi,Does Commvault have any roadmap to add support for Live VM Recovery for VMware running on Dell PowerFlex?TksFT