Welcome

Behind the Scenes with Commvault SupportBlog

If you have recently interacted with our support engineers, we would love to know more about your experience. What went well? What can we improve? Please let us know via this quick survey. Every support ticket at Commvault concludes with a feedback survey, and reviewing those responses is truly one of the most rewarding parts of my day. Behind every quick fix and every resolution is a team of passionate individuals who care deeply about their craft. We love extending a helping hand to our customers and providing support in any way we can. Over the years, we’ve learned that great support isn’t j

390

25 days ago

Sougato RoyVaulter

Simplifying Recognition: Our Updated Community Gamification StructureBlog

Our updated Community Gamification Rank System Our community has always awarded points and ranks to our members, but we’ve recently made some changes to the system. What’s Changed? We have updated our community rank structure to make it simpler. Previously, we had too many ranks, which made it difficult to understand where you stood or how to progress. We've consolidated the ranks and made sure that each move up the ranks represents a significant contribution to the community. This includes changing the Apprentice rank to 100 points, because we wanted to celebrate our newest members that post helpful replies more quickly than in the previous scheme.

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1 month ago

Sougato RoyVaulter

Community Gamification Rank SystemBlog

Our Community Gamification Rank System Welcome to the heart of our community! We believe that every contribution deserves recognition, whether it’s a helpful answer, a thoughtful reply, or a simple "like". Our community rank system is designed to celebrate your journey from newcomer to proven expert. The goal of this system is to foster a helpful, collaborative environment. The ranks serve three primary purposes: Trust signaling: Helping you identify experienced community members who consistently provide high-quality answers. Activity tracking: Celebrating your personal journey and growth within the community. Community health: Rewarding behaviors such as marking responses as solutions, which make the Community more valuable for everyone.

260

1 month ago

Sougato RoyVaulter

Commvault Community Survey 2025: Insights, Trends, and the Road AheadBlog

In May, many of you took time to share your insights and suggestions in our Commvault Customer Community survey.First, thank you. Your feedback tells us where we’re getting it right, where we can improve, and where you’d like us to focus next.The results tell a clear story: you value the Community for quick answers, trusted peer connections, and staying up to date. You also want more opportunities to engage, learn, and share your own expertise. We also heard where we can improve and where you’d like to see more depth in resources, events, and training. Participation and ReachRespondents from 30 countries and 8 industries Representation from 105 companies, with diverse coverage across self-hosted software customer, SaaS customer, and Partner profilesMany of you self-identified not just as occasional visitors, but as regulars. Nearly half of responden

1362

6 months ago

Jennifer KelleyVaulter

Questions and feedback about the Commvault Community? Put them here

We want to make this community the BEST it can be for you and all of our Commvault customers.Please share your thoughts and feedback on the initial experience here in the community, it will help us improve it for everyone. Anything you’d like to share about the platform, the content, the ease of use, etc. would be greatly appreciated!

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2 years ago

Jennifer KelleyVaulter

How to register and log in (Commvault Community)Tutorial

Welcome to the community!If you are a current Commvault customer or partner, sign in using your Commvault Support Portal, Cloud Services, or Partner Advantage credentials. (See below for details or if you have questions about obtaining these credentials.)If you are a Metallic customer, follow the instructions below to log in, and you’ll find introductory and how-to content for Metallic in this section.Commvault staff can also sign in and participate via SSO.Once you are logged in, the possibilities are endless. (Well, almost.) You can sta

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4 years ago

Jennifer KelleyVaulter

Community 'how - to' guidesTutorial

This community platform is fairly straightforward but we love being helpful and have pulled together some basic guides to give a quick overview of the main features. How to log in to the community or verify your credentials (customers, partners) How to edit your profile How to see your topics and activity

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Jennifer KelleyVaulter

Community Guidelines

Hello!This is a place for Commvault customers to ask questions, learn from each other, share experiences, and connect. We want this to be a safe, fun, and useful place, so we’ve created some guidelines to keep it that way. Be excellent to each otherKeep it positive, helpful, and engaging. Act in a way that would make your grandparents/ Big Bird/ Yoda proud. Post and offer feedback in a friendly and constructive manner. Assume good intentions on behalf of fellow members. Remember that nuance doesn’t always come across in writing, so be mindful of your tone – we positively welcome emojis, gifs, or ASCII art to clarify your meaning and make sure you’re not misunderstood. Help us stay tidy We have a lot of big brains in our community, so it’s possible your question is already answered. Speed things up

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Jennifer KelleyVaulter

Welcome to the Commvault community!

We’re so excited you're here! You'll find lots of good stuff in the community, and if you're new here, our #1 priority is to connect you with the answers, information and network you need. Jump right in and: Tell us who you are! Update your profile to share your expertise, and show us your face in your profile pic Share your feedback - we want to hear what you think, what you'd like more of (and OK, what you're really not a fan of) Ask questions, get answers, and help others in the Technical discussionsWe're on standby to make s

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Jennifer KelleyVaulter

How to edit your profile (community)Tutorial

Where can I find my profile?At the top right of the Community, next to ‘Create Topic’ you’ll see either a ‘Login’ button (if you haven’t already logged in or your profile overview.)If you haven’t signed in, please do so, then click on that profile overview button.After you’ve opened your profile, you can fill out your profile by clicking on ‘Edit profile’. This is where you’ll be able toUpload your profile picture or avatar User ID can only be changed by a Community Manager, so if needed please private message @Jennifer Kelley or @Damian Andre and our team can make the change for you Fill out some information about yourself Create a custom signature Where can I edit my settings

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posted in Community Feedback

Yassmin OmerApprentice

Documentation feedback: Missing OS compatibility requirement for VM Threat Analysis

I would like to provide feedback on the documentation related to Virtual Machine Threat Analysis.The current documentation explains Threat Analysis behavior mainly from a Linux perspective, but it does not clearly mention OS compatibility requirements between the Threat Scan Server and the guest OS of the VM being scanned.Based on validation in multiple environments, the following behavior is observed: Linux Threat Scan Server → supports Linux VM threat analysis Linux Threat Scan Server → does not support Windows VM threat analysis Windows VM threat analysis works correctly only when a Windows Threat Scan Server

1066

24 days ago

HeathApprentice

Commvault Emails in German

With in the last few weeks I have noticed all my “ads” from commvault about coming seminars and such are always in German. I checked my profile and its set to preferred language on United States - English. I am worried someone how account was hacked or just getting spam fake Commvault emails. If they are fake they look REALLY good. Anyone else having this type of issue? I have no idea what category to put this in so just put it under Community Feedback. If thats wrong a mod can tell me where to put it. Thanks all.

479

1 month ago

RLANovice

The worst support I have ever experienced

We have had this product for several months and I can’t get it to work and every case I have created gets an automated message every week saying they are working on it but I have never had an actual response. Then I get frustrated and close the case and create a new different one, and the automatted feedback message gives a link to give 5 stars on everything and submits it with no input. The absolute worst and then they pad the numbers with the false 5 star reviews. We very much regret this purchase

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4 months ago

Jennifer KelleyVaulter

(Closed for 2025) Survey: shaping the next phase of the CommunitySurvey

Hello Community, Please take a few minutes to share your feedback about your experience and preferences engaging in this Community - most critically, where you’d like to see us do more or better here and through related programs going forward. Click here for the survey (approx. 12-14 total questions). We’ll keep the survey open through May 23, and thank you to the many of you who responded already!For those who participated last fall in our 2025 events survey, this is similar. There, your feedback has been instrumental in helping shape plans for an in-

731

6 months ago

YYZChallenger

Unable to access page

HiI can read pages on the Community forum - but following a link, results in the above web page being shownHeres the link I tried to followhttps://community.commvault.com/tech-blogs-commvault-39/log4j-vulnerability-please-post-all-questions-here-1994Hope you can help

1127

9 months ago

Jennifer KelleyVaulter

How to earn badges

Participation of course! 🤩 🤩 🤩 For all the actions you take in the community, including…asking questions starting conversations answering questions participating in conversations sharing best practices… you are awarded points and those eventually add up into automatically applied badges that appear on your avatar and profile. There are also some special manually applied badges that the community team can use to recognize members. For example, you’ll see that some early participants in our community received Founding Member badges.

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9 months ago

Michal128Explorer

Problem with support website

Hello All, I don’t know if You have the same experience with Commvault support website. But currently it is not working. Can I ask for status about current issue ?Regards, Michel.

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11 months ago

NikramakApprentice

posted in Community Feedback

Anyone else noticing Commvault support going downhill?

Hey everyone, Just wondering if anyone else has noticed a dip in the quality of Commvault support recently? I’ve been a big fan of their support for years—always quick to jump in, super helpful, and they’d properly hand off stuff to other teams if needed. Felt like they really had your back, you know? But lately, it feels like they’ve started following this strict “rule book” approach—like, "A = A, B = B," and if something crosses into another stream within Commvault, they just tell you to raise a separate ticket. No calls, delays in responses, and it feels like they’re dodging issues instead of actually resolving them. It’s not even about break/fix tickets anymore—there’s this whole attitude shift. They used to go above and beyond, but now it’s like they just want to pass the buck. I’m not even gonna bring up ticket references, but I’ve seen enough of this trend to feel like it’s not just a one-off. We’ve got premium support f

206834

11 months ago

Jenni AdairVaulter

Commvault Customer Survey - Share Your FeedbackSurvey

Thank you for being a valued Commvault customer and advocate over the years and partnering with us through continued innovation and transformation. Your insights and experience are very important to us. Please take a few minutes to share your feedback with us via this short survey. Commvault has partnered with UserEvidence, an independent research firm, to collect insights. You may have seen or replied to one of our other surveys focused on a specific workload or use case. Through this broader customer survey, we want to understand more about your overall experience as a customer or end user of Commvault, as w

750

jlaApprentice

24 hours waiting: My post still isn't published - Can admin help?"

On Monday, I wrote a post about an error when trying to recover a backup from tape. The post wasn’t published, indicating it needed to be moderated for 24 hours. That time has passed, and it still hasn’t been posted. Is there a way to reach the admin team and avoid having to rewrite it? The post was titled 'Error - The medium is already reserved by some other job’

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Erase4ndReuseMediaCommunity All Star

Mechanism to Leave Feedback for the Commvault Website?

Is there a mechanism to leave feedback for the standard Commvault website (www.commvault.com)?

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Erase4ndReuseMediaCommunity All Star

Non-Public Section for Reporting Minor Bugs?

I think it could be beneficial to have a non-public section for the reporting of minor bugs.I understand I could go through the full Support process, but I really don’t want to go to that much effort for a minor bug.

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RandomCustomerExplorer

Take down the post

Hi Team,Please take down this post as It could be a possible security breach for my organization:

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Onno van den BergCommunity All Star

How to reach the Commvault Community Team

Tried opening the following post https://community.commvault.com/private-ask-an-sme-53/can-we-host-the-history-dbs-in-a-metrics-cs-8531Received the following message while trying to open the thread. The message states to contact the Commvault Community team, but I do not know how/where…..

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Anders Trier RasmussenApprentice