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I would like to provide feedback on the documentation related to Virtual Machine Threat Analysis.The current documentation explains Threat Analysis behavior mainly from a Linux perspective, but it does not clearly mention OS compatibility requirements between the Threat Scan Server and the guest OS of the VM being scanned.Based on validation in multiple environments, the following behavior is observed: Linux Threat Scan Server → supports Linux VM threat analysis Linux Threat Scan Server → does not support Windows VM threat analysis Windows VM threat analysis works correctly only when a Windows Threat Scan Server

We have had this product for several months and I can’t get it to work and every case I have created gets an automated message every week saying they are working on it but I have never had an actual response. Then I get frustrated and close the case and create a new different one, and the automatted feedback message gives a link to give 5 stars on everything and submits it with no input. The absolute worst and then they pad the numbers with the false 5 star reviews. We very much regret this purchase

HiI can read pages on the Community forum - but following a link, results in the above web page being shownHeres the link I tried to followhttps://community.commvault.com/tech-blogs-commvault-39/log4j-vulnerability-please-post-all-questions-here-1994Hope you can help

Participation of course!  🤩 🤩 🤩 For all the actions you take in the community, including…asking questions starting conversations answering questions  participating in conversations sharing best practices… you are awarded points and those eventually add up into automatically applied badges that appear on your avatar and profile.   There are also some special manually applied badges that the community team can use to recognize members. For example, you’ll see that some early participants in our community received Founding Member badges. 

Hello All, I don’t know if You have the same experience with Commvault support website. But currently it is not working. Can I ask for status about current issue ?Regards, Michel. 

Hey everyone, Just wondering if anyone else has noticed a dip in the quality of Commvault support recently? I’ve been a big fan of their support for years—always quick to jump in, super helpful, and they’d properly hand off stuff to other teams if needed. Felt like they really had your back, you know? But lately, it feels like they’ve started following this strict “rule book” approach—like, "A = A, B = B," and if something crosses into another stream within Commvault, they just tell you to raise a separate ticket. No calls, delays in responses, and it feels like they’re dodging issues instead of actually resolving them. It’s not even about break/fix tickets anymore—there’s this whole attitude shift. They used to go above and beyond, but now it’s like they just want to pass the buck. I’m not even gonna bring up ticket references, but I’ve seen enough of this trend to feel like it’s not just a one-off. We’ve got premium support f

 On Monday, I wrote a post about an error when trying to recover a backup from tape. The post wasn’t published, indicating it needed to be moderated for 24 hours. That time has passed, and it still hasn’t been posted. Is there a way to reach the admin team and avoid having to rewrite it? The post was titled 'Error - The medium is already reserved by some other job’

Is there a mechanism to leave feedback for the standard Commvault website (www.commvault.com)?

I think it could be beneficial to have a non-public section for the reporting of minor bugs.I understand I could go through the full Support process, but I really don’t want to go to that much effort for a minor bug.

Hi Team,Please take down this post as It could be a possible security breach for my organization: 

Tried opening the following post https://community.commvault.com/private-ask-an-sme-53/can-we-host-the-history-dbs-in-a-metrics-cs-8531Received the following message while trying to open the thread.  The message states to contact the Commvault Community team, but I do not know how/where….. 

Hi I am logged into this forum as a partner (HPE), but I am not able to see this topic:https://community.commvault.com/deprecated-update-tech-blogs-39/introducing-kubernetes-label-selector-searches-across-namespaces-749How can that be?

Have I missed a change in the requirements for access the expert documentation view? Pages & links to it redirect me to an msonline login rather than using my existing customer login session.Example link:https://documentation.commvault.com/2022e/expert/creating_ca_signed_certificate_for_tomcat_server.html

Hello,I’m logged in with my Commvault user id but can not access the community page that are TAM provided.Here is the link.https://community.commvault.com/getting-started-51/how-can-we-restore-files-which-have-long-path-659

I like 1-touch but I have to constantly compete with my customers about how much better Acronis is as a product. I would love to have a discussion with someone in development about this. If Commvault is truly the industry leader, BMR should be included.

Hello all, I have a few topics that I commented but I haven’t received any emails for updates or any of the subscribed topics. 1- Does anyone received emails from Community? 2- If it does have email updates, did anyone have the same issue of not receiving emails?  Thanks.