In May, many of you took time to share your insights and suggestions in our Commvault Customer Community survey.
First, thank you. Your feedback tells us where we’re getting it right, where we can improve, and where you’d like us to focus next.
The results tell a clear story: you value the Community for quick answers, trusted peer connections, and staying up to date. You also want more opportunities to engage, learn, and share your own expertise. We also heard where we can improve and where you’d like to see more depth in resources, events, and training.
Participation and Reach
- Respondents from 30 countries and 8 industries
- Representation from 105 companies, with diverse coverage across self-hosted software customer, SaaS customer, and Partner profiles
Many of you self-identified not just as occasional visitors, but as regulars. Nearly half of respondents (44%) said they visit the Community weekly or more often, and almost 9 in 10 check in at least a few times a year.
Key Takeaways
The Community is more than a stopgap for Troubleshooting. It’s becoming a consistent part of how members build technical knowledge and work with Commvault.
Why You’re Here
When asked what brings you back, the top reasons were clear, topped by technical answers, sharing knowledge and best practices, Troubleshooting help, and finding out about Commvault product updates and new features.
Members rely on this Community to get started quickly, solve issues, and find trusted answers and high-quality technical know-how.
Benefits of Participation
Almost every member who responded said they’ve benefited from engaging in the Community.
-
87% said it helped with questions or Troubleshooting
-
68% gained practical tips for configuration and implementation, and 57% learned product insights
-
14% appreciated the chance to connect with other members
The technical value is strong, but the human insights and connections are just as important.
What You Want More Of
This was one of the most energizing parts of the survey. You told us you want:
-
More “how-to” content (91%) - practical guides, best practices, and technical deep dives. You’ll see this delivered not only in the Community but also through Readiverse courses, trainings, and early adopter opportunities.
-
More benchmarking (32%) and product feedback opportunities (60%) - You want to influence the roadmap and get hands-on with new features early. Also, understanding how others are solving similar challenges remains a strong interest.
-
More live events (24%) like office hours and user groups
-
More member stories (10%) - learning from the real-world experiences of peers in the community.
When asked to rate specific technical and topic areas, respondents most often identified as “Very Important”:
- Backups and Data Protection (88%)
- Security (72%)
- Cyber Recovery and Resilience (60%)
- Platform Administration (59%)
- New Products (51%)
Considerable but more niche interest was expressed in content related to APIs and Integrations, Automation and AI, and Cloud Workloads and Storage.
You don’t just want answers; you want engagement, deep technical learning, and a chance to participate more actively in product feedback and innovation.
Skills and Experience You Bring
This is a Community rich with expertise and experience.
-
Nearly 1 in 2 respondents (47%) indicated they already hold a Commvault certification — with many others working toward it
-
Most (89%) have been using Commvault for several years or longer
There’s a huge base of knowledge here, and the Community can do more to unlock it through mentoring, best practice sharing, and peer-led content.
Future Participation Preferences
We also asked for feedback about how you’d like to participate and engage more with the Community going forward. This is what we heard:
- 46% interested in sharing best practices.
- 48% up for feature testing or validation.
- 40% interested in participating in user groups.
When asked about potential interest in participating in a Community “all stars” or super user program, we were delighted to see:
- 26% yes
- 42% maybe, tell me more
And this is what we heard regarding how our most engaged members prefer to get news and updates about the Community:
- 68%: Email newsletters
- 23%: Community events
- 39%: Forum posts directly
In Your Own Words
Here is some of the verbatim feedback shared about the Community:
“More engagement from Dev / Engineering resources to facilitate the discussion of ideas, and to allow customers to provide direct feedback on what is and is not working.”
“Commvault community provides a valuable outlet and support for entry-level customers, but it lacks deeper engagement, such as roadmap reviews and collaboration with experts.”
“Looking at other customer reviews helps us improve productivity, but there’s a huge gap in training small organisations.”
“I'm pleased that every new thread is answered by your Commvault experts and not leave them unanswered! Keep investing on that! ”
What’s Next
Your feedback points us in some clear directions:
-
Adding more practical resources like how-to guides and benchmarking content
-
Expanding virtual events and interactive sessions
-
Providing greater visibility and voice into Product and UX direction
-
Strengthening training and onboarding
Some of these we’re already working on. Others will take more time, and we’ll be honest where we don’t yet have all the answers. But your input is now part of how we plan, prioritize, and grow the Commvault Community.
Thank You!
To everyone who took the time to participate: thank you. The Commvault Community exists because of you, your questions, your answers, your ideas, and your willingness to share.
Together, we’re building a smarter, stronger, more evolved collaborative space. Stay tuned for what’s next, and keep the feedback coming.
Jenn, Roy, Damian & The Commvault Community Team
