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HyperScale X Q&A

Get help with all things HSX

  • 64 Topics
  • 216 Replies

64 Topics

ApK
Byte
ApKByte
asked in HyperScale X Q&A

HyperScale 1.5 - HBA - VSA SAN backup

Hi All. I have a HyperScale 1.5 setup, with HBA cards installed on the nodes to be able to do VSA SAN backups.I have configured the multipath.conf to use round-robin, so the HBA card will utilize both ports on the card I have noticed that even though round-robin have been configured, it seems that only on port is utilized and that the port being used is then being maxed out.Do I miss somewhere in the HyperScale configuration where I can set the multipath setting or does anyone have any suggestions on how to utilize both ports on the HBA in a HyperScale setup? Regards-Anders

3
Chris Hollis
Vaulter
7 days ago
A
Bit
ArdianBit
asked in HyperScale X Q&A

Impact to change the hyperscale X password root account

Hi,I have found how to change the root password on each hyperscale X node.My question is : if the root password is changed, is there an impact for the backup ?Can i change it without impact ?

1
S
Vaulter
9 days ago
Z
Bit
zgreenwellBit
asked in HyperScale X Q&A

Deploying new Hyperscale X RA cluster fails to upgrade due to sshd service

This is my 6th or 7th RA deployment and first time I have run into this issue. I ran through the process up setting up the 25G bonded networks (one for DP and one for storage) got the system into the commserve and then went to have it update to the latest version. cvupgradeos.py ran fine for hedvig updating to 4.7.13, but when I went to upgrade from 11.24 which was pre-loaded on the nodes the first server succeeded, but the second hung. It didn’t give me any feed back. I opened a case and have been waiting to get any feedback.  I am unable to ssh between nodes now and occasionally can using the DP network. I verified that there is nothing wrong with the network stack. Ping, netstat all is good. The services are up and listening. Firewalls are disabled. I ran a nc -vvv (node name) 22 and it connects but hangs. Connection is not refused, nor terminated at the other end. Commvault on node one shows updated to the latest version but will not communicate with the commserve now. Support says

1
S
Vaulter
20 days ago
A
Anandha K
asked in HyperScale X Q&A

Want to migrate Commvault backup data from current hyperscale to new hyperscale storage pool

Hello Team,One of our requirement is that the current commvault is running hyperscale environment and Commserve also running on hyperscale. Now the hardware want to refresh it, so we are planning to go new hyperscale with new commserve or will migrate existing commserve with all backup data and existing policies. Please advise how to approach this migration. Thanks in advance.   

3
C
Vaulter
21 days ago
C
Carl Brault
asked in HyperScale X Q&A

Change the HyperScale X network config to add management network.

Hello there, I have a customer for which we deployed HyperScale X clusters (11.32) for which we used the CommServe Registration network along the storage network. But now, they want to separate backups on a dedicated network. So now I’d like to add that management network, but I can’t find a documentation page on how to achieve it. I think this was accomplished in some config files on the nodes, but can’t remember which and how.Anyone has a hint on how to achieve this?Many thanks in advance.

3
S
Vaulter
1 month ago
C
Comtech
asked in HyperScale X Q&A

Does Hyperscale X support ISCSI SAN mode backup for VMware

Dear Support,We have a requirement to offload VMware backup processing to HyperScaleX server, we do not have SAN in the environment. The storage server presents the disk to ESXi hosts over the ISCSI method. Can we use the same disk presented to HyperScale X over ISCSI method and perform SAN mode backup? Not sure this is supported, if supported using which network label (Data Protection or CS Registration) the HyperScaleX can see the disks. Please help.

4
C
Vaulter
1 month ago
A
Bit
APG-ARLBit
posted in HyperScale X Q&A

Hyperscale-X Deployment Won't form storage pool

So these deployments have been a real hassle won’t get into previous details but the current one hsxsetup wizard will not finish forming a storage pool. Main difference with this one is we used a known service account and password to authenticate with the Commserve instead of the code method in Command Center(account has Master permissions and more on the Commserve) Logs say the account is not an issue and according to Commvault the cluster is formed(3 nodes) and the nodes are registered in the Commserve as MA’s(they have duplicate dedup engines but Commvault tells me this is normal. You can see this from the Commserve you can also see an offline storage pool in the library with no delineated volume information and an error message on the properties saying the setup has not completed. The Commvault Engineer has been loathe to recommend running a cleanup as he feels it would leave things behind they would have to walk me though manually. This case has been with Development for more than

2
Emils
Vaulter
2 months ago
Michael Woodward
Commvault Certified Expert
Michael WoodwardCommvault Certified Expert
asked in HyperScale X Q&A

Hyperscale X RA 4 disk nodes

Hi All,We are in the process of rolling out HyperScale X 4 disk nodes for a customer as part of a global standard for them.  Hardware has been procured in line with the published Reference Architecture for the Dell EMC R650 nodes.  Checking documentation today I note that the Dell R650 has been removed from the 4-disk node models:https://documentation.commvault.com/v11/essential/132722_design_specifications_for_hyperscale_x_reference_architecture.htmland:https://documentation.commvault.com/v11/expert/132722_design_specifications_for_hyperscale_x_reference_architecture.htmlIn both cases the updated date for the documentation is 1 September 2023 (11 days ago).These servers have not been listed under the deprecated platforms either. Is this a documentation oversight or has support for the Dell EMC 4 disk nodes been dropped?I’ve attached the PDF for the R650 reference architecture. 

1
C
Vaulter
2 months ago
A
Byte
AjalByte
asked in HyperScale X Q&A

hyperscale refresh

our production and DR having hyperscale 1.5 , and we are refreshing production hyperscale 1.5 to hyperscale x and planning to add old production hyperscale 1.5 to DR to increase the capacity any best and easy way to do it ?  

2
A
Byte
3 months ago
bbilsel
Byte
bbilselByte
asked in HyperScale X Q&A

About adding 1 node to HSX.

Hi All, We are building a Hyperscale-X environment for a customer. However, I received a question from my customer.The reference architecture servers that are present are nearing the end of their life cycle. The processors on these servers belong to the 2nd generation. Is it possible for me to include this server in my HSX environment if the next-generation reference architecture is released and I need to add one node to my existing platform? Best Regards

1
C
Vaulter
3 months ago
P
Bit
PBSBit
posted in HyperScale X Q&A

Hyperscale-X node deployment: Inappropriate ioctl for device - AddOn comments

wanted to add comments to this thread - we too ran into this issue … HSX image install failure , after MANY hours you get this in the install console --Inappropriate ioctl for device

1
P
Bit
3 months ago
A
Byte
AjalByte
asked in HyperScale X Q&A

Bonded Topology With 1 GbE Management Network for HyperScale X Reference Architecture

i checked the links to configure Bonded Topology With 1 GbE Management Network for HyperScale X Reference Architecture but i can see the bond network type still selected as commserv registration ,  can someone explain if our data backup network is non routable network how is going to register it with commserv, or commserv registration will happen via management netwrok only? 

3
Emils
Vaulter
4 months ago
L
Byte
LiorRNByte
asked in HyperScale X Q&A

HyperScale x Installation

Hello,I have an issue with HyperScale x Installation - I’m installing HyperScale x with 3 nodesThe customer planned to connect all data protection and storage pool to 25g portsbut they doesn’t have all the equipmentCan I connect 2 nodes with 25g port and the last node connect with 10g portsand in month just change the cables and the SW configuration (after I will put the third node in maintenance)there is no documentation that address this situation - but it supposed to be OK, right? Is there any issue with doing that?     Best regards,

1
R Anwar
Vaulter
4 months ago
M
Byte
Muhammad AbdullahByte
asked in HyperScale X Q&A

Fresh Imaging Hyperscale X Reference Architecture 3 Nodes

Hello, i have a project that a client will deploy HSX RA on Hpe proLient DL360 in the environment. i have never implemented HSX Before.and i have checked the documentation for  the RA installation and network configuration. https://documentation.commvault.com/v11/essential/154258_setting_up_installation_media_for_hyperscale_x_reference_architecture.htmlmy question is is there’s a guild explains step by step the installation starting from configuring the servers, and the HSX imaging ?my blind step is how the image will be installed?dhcp is not enabled.documentation says that u’ll use a windows machine that can connect to the nodes and download the iso from the store then mount the image and start the installation.1 - do i need to mount the iso on each node from the ILO ?2- how the nodes can communicate during the installation as when you start configuring the first node it searchs for the other nodes.  

6
A
Bit
4 months ago
A
Byte
AjalByte
asked in HyperScale X Q&A

Hyperscale X -Storage policy Primary copy

Just few questions ,we are having hyperscale x nodes , we have standard storage policy - primary copies - are the backup data in this are WORM by default ? can it be modified ? also what about immutability , do we need to perform Enable Retention Lock Workflow. to achieve immutability ??if we have storage policy encryption , do we need to do Software Encryption on HyperScale Storage

1
Emils
Vaulter
4 months ago
A
Byte
AjalByte
asked in HyperScale X Q&A

changing network topology from basic to bonded -hyperscale

is it possible to change the network topology after creating the hyperscale x cluster /storage pool

1
Emils
Vaulter
5 months ago
Marco Lachance.
Marco Lachance.
asked in HyperScale X Q&A

HyperScale X reducing the numberof nodes ?

Hi, I have a customer who is undergoing a cloud transformation.They currently have a 6-node HyperScale X cluster with approximately 40 % used it with long-term retention. The goal is to migrate all long-term retention to Metallic and reduce the number of nodes from 6 to 3 in order to use the evacuated nodes and create another cluster in another site.Is this easily achievable?Thank you.

2
Pavan Bedadala
Vaulter
5 months ago
C
Comtech
asked in HyperScale X Q&A

Does HyperscaleX have VIP. Which HSX cluster node selected for VSA access node

Good day!I would like to know how the Hyperscale X cluster is selected for the VMware backup VSA access node and how agent-based backup can point to the HSX cluster in the policy/plan.This is the first time, planning for an HSX deployment. Will there be a virtual name automatically created which can be selected in the Backup Plan/policy? 

2
C
5 months ago
D
DarylG
asked in HyperScale X Q&A

Adding a new vlan for Data Protection Network on deployed Hyperscale X

Hi Commvault Experts, I have been trying to find documentation on adding a new network (vlan network) on the Data Protection Network on the Hyperscale X based on Reference Architecture.The Hyperscale is already deployed with topology of tagged vlans and LACP.These are new servers that we need to backup, however on a new vlan.Please guide on what are the steps that need to be followed.RegardsDaryl 

1
Jos Meijer
Commvault Certified Expert
5 months ago
C
Comtech
asked in HyperScale X Q&A

How VSA works with Hyperscale X, NBD transport mode

Hello All,Environment:I have a requirement to backup vSphere workload. The Target Storage device is Hyperscale X. This is the first time using Hyperscle X. It is a three-node cluster (Reference Architecture). Commserve will be installed as external. Question:Do I need to install VSA on Hyperscale X so that it can act as a proxy access node for vSphere backup? The transport mode is NBD. ORDoes the HSX have an inbuilt VSA it will automatically act as a VSA proxy for backup transport as NBD? VSA agent installation is not required for HSX.

2
C
5 months ago
C
Carl Brault
asked in HyperScale X Q&A

HyperScale on Dell servers

Good day Community,I have a customer running HyperScale X on Dell servers. They received a notification from Dell to update the firmware of the SSD Drive containing the DDB and Index Cache due to a security vulnerability.If we bring down Commvault, and Hedvig using the usual procedure as documented on BOL, are there any risks on doing such upgrade and is there anything else I should do prior to the upgrade? https://www.dell.com/support/kbdoc/en-pa/000134013/dell-poweredge-update-the-firmware-of-single-system-components-remotely-using-the-idrac Thanks very much in advance.

2
C
6 months ago
T
Byte
TD89Byte
asked in HyperScale X Q&A

HyperScale X Hedvig OS update

Hi,I’m trying to update the OS for my Hyperscale X; however, in the documentation they stated that we should use KVM console instead of using SSH. I opened the KVM console on 1 of my nodes, and I can’t find the log in option. I wonder which button I need to press or which command I need to put there in order to log in?  

2
T
Byte
6 months ago
A
Byte
AjuByte
asked in HyperScale X Q&A

After restart Hyperscale x node all disks are offline

Hi When I am restarting one of Hyperscale X node as per below doc url but after restart node the all disks on that node showing offile till I select “refresh” option from action menu, please check attached screen shots, is there is wrong or it is normal behaviour    Stopping and Starting a HyperScale X Appliance Node (commvault.com)  Thanks

1
O
Vaulter
7 months ago
C
Byte
Chr...Byte
asked in HyperScale X Q&A

Hyperscale x does not detect Sandisk automatically

i*m using Hyperscale x nodes that are also Vsaproxyswhen adding a new Fcdisk to the node it will not be discoverd automatically.Is there an option to let discover the Hyperscale node the SAN Disk. ..Chr 

5
PedroRocha
Byte
7 months ago
J
Byte
jaleefByte
asked in HyperScale X Q&A

changing hyperscale x node ip address after creating the cluster

we have production 3 nodes and 3 nodes for DR , to aviod bandwidth issue we set up dr nodes in production site and created the cluster , done the first full copies , now we want to move it to the new site with different ip address  is it doable 

1
O
Vaulter
7 months ago

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