HyperScale X Q&A

We recently received a fresh HSX 2.2212 ISO download from commvault supporth here. Whenever we try to mount the ISO and image servers after we have configured them, the installation has been failing. We have had some success install on 3 of 12 servers with the same configuration and ISO, but the remaining are always failing due to timing out or just fails immediately.  We are using Idrac to mount the ISO and running the install.   

Hi Team,One of my customer having seventeen-node HSX 3.x cluster. They have 12 drive tape library and planning to connect 6 drives out 12 with HSX through to perform aux copy.Here is my doubt to outline the solution.Do I need to zone all the MA with tape library or only six MA? If six MA, how do I choose those six MA alone? Can you share your thoughts/inputs. TIA,Mani 

Dear Community,Have a nice day. I got a question from security team and i need to know your thoughts,Can we install FireEye EDR on HSX Nodes as they are linux based servers ? Thanks in advance 

Dear Community,I try to configure airgap interval on HSX cluster from 7AM to 4AM next day to allow aux copy for 3 hours only , when I run command “./cvsds -c 7:00 4:00” I get “Failed to get storage services status”.Kindly need your support.

Hi All,A customer asked me about the size of the Ethernet frames used between 2 HSX clusters during Auxiliary Copies.From what I understand, the customer is concerned that the frames are too small. And that in relation to certain network components, the throughput obtained is not very high if the frames are small.And he asks me to put the question to Commvault ...As I understand it, this is independent of Commvault. But I'd like to check my understanding to the community.Ethernet has a minimum frame size of 64 bytes. It also has a maximum frame size of 1518 bytes. (if jumbo frame is not configured).For Auxiliary Copy jobs between HSX clusters, Commvault uses 128kB data blocks.These data blocks are sent to the Rocky Linux kernel, which splits them into 1500-byte segments (if jumbo frame is not configured) and sends them to the Ethernet interface driver.Can you please confirm my correct understanding? Is there any reason why Ethernet fr

Hi alli’m checkin a configuration on node of HSX and i can see that we have an SSD disk (2.9T) not in use, a NVME disk (6T) with ddb and IC and the last one SSD disk (2,9T) for metadataHedvig.It is normal to have a disk not in use ? maybe it could be useful in case of disk fault ?  thanks in advancevincenzo

Hello teamHave a question about HSX RA disks for Boot and MetadataFor boot i saw reccomendations Create a RAID1 volume, but for MetaData i didn’t see anything, jus 2 dedicated NVME\SSD disksI’m trying find some info see below for Cache (CVFS/Hedvig) as i understand we use EC 4+2, so for this disk we doesnt need a RAID1 - yes or no?for Logs (Index cache/DDB) can we used RAID for this disks or its just dedicated NVME\SSD?  and one more question whats happening if a metadata disks will go offlain or crushed in one or more nodes? 

Hi, We are adding a HSX node to a cluster with 4 nodes with 18TB drives. 18TB drives are no longer available for Dell server so we have to go with 20TB drives, that according to doc will be formatted to 18TB usable volumes. Is the requirement for 768GB RAM based on usable drive size or the actual size?Are we able to run these servers on 512GB RAM as the drives will be 18TB usable to the Storage Pool? /Patrik

Is there a command you can run to check the status of all Hedvig Nodes in a cluster?In gluster it was “gluster peer status”Thanks

Hi,I have a question, where the answer just might be trial and error and worst case scenario is performance loss. But other teams experienced a crash of there ESX systems after modifying this setting. So, I thought let me first check here.From a legal obligation to take measures to save energy (in a data center) we are obliged to set servers to so-called balanced mode where possible.We have a hyperscale environment, 3 Dell PowerEdge R740xd servers.If we enable the setting; Power Factor Correction (PFC) here on all 3 servers, could that possibly cause problems, this also in combination with CommVault? Regards,Danny

can we use hyperscale x node as access node from hyper-v backups.I dont see it in list of access nodes

we are trying to do OS upgrade the HSX from the existing 7.9 to 8.9 to be able to add additional new nodes (HSX ISO 3.2312) we tried to upgrade the OS using the Command center and CLI both showing upgrade completes successfully however the OS version is still 7.9 i used the below reference for the OS upgrade operation. https://documentation.commvault.com/2024/expert/installing_operating_system_updates_on_hyperscale_x_reference_architecture.html

HiMapped ESX Datastores via FC to a HSX cluster - reason behind is using SAN Transport mode.Had to reboot the nodes as rescan-scsi-bus.sh didn’t work and couldn’t see the new devices.However, now that I see the disks, backups are not running properly with “failed to read disk over SAN transport” error.Any hints/tips on this? Couldn’t find much around as this is a storage related topic.Appreciate the help around.ThanksIvan

Hi guys, Is there a way to remove the welcome banner below so its just a blank screen.  

Hello Everybody, During a meeting with customer where two new HSX clusters were deployed they highlighted the fact that Rocky Linux release 8.9 was out of support.Rocky Linux Release and Version Guide - Rocky Linux Wiki  Do we have any plans in future to allow the update of this OS to a higher version or this is something customer should not be worried about?Thanks in advance

Hi,I’m trying to update the OS for my Hyperscale X; however, in the documentation they stated that we should use KVM console instead of using SSH. I opened the KVM console on 1 of my nodes, and I can’t find the log in option. I wonder which button I need to press or which command I need to put there in order to log in?  

Hi,I have a situation in one of my customers. Case 240503-407 .Here is the situation : the customer start with a 3 nodes HSX cluster with 24x16TB diskHe adds a fourth node, and because of a shortage of 16TB disk availability he goes with 20TB disk (also with 768GB of ram)Now if we look at the disks on an 16TB node we see :/dev/sdn                                   17T   13T  3.7T  78% /hedvig/d15/dev/sdc                                   17T   14T  3.4T  80% /hedvig/d4/dev/sde                                   17T   13T  3.7T  78% /hedvig/d6/dev/sdw                                   17T   13T  3.7T  78% /hedvig/d24/dev/sdd                                   17T   13T  3.8T  78% /hedvig/d5and if we look at the disks on a 20TB node we see :/dev/sdt                                   19T   14T  4.3T  77% /hedvig/d22/dev/sdx                                   19T   14T  4.5T  76% /hed

Hi all,My customer use a specific commvault tunnel port instead of default one. We have installed fresh HSX reference architecture in 11.32.We have noticed that by disabling firewall on HSX node, commvault firewall is working, rather than when it’s enabled, probably due to default rule allowing the default commvault tunnel port (8403)It’s referred on this link : https://documentation.commvault.com/2023e/essential/firewall_port_requirements_for_hyperscale_x_reference_architecture.htmlIs there any way to allow a rule in firewalld to override default commvault firewall tunnel port (8403) to a specific port currently used in my customer commvault environment ? Many ThanksVincent  

Hi,reading through the BOL and it looks straight forward. Only question is, I have a two nics in my Production & Storage bonds so do I edit below for Prod in enpsf5 as enpsf5 was added to the bond when creating./etc/sysconfig/network-scripts/ifcfg-enpsf3and the same for storage /etc/sysconfig/network-scripts/ifcfg-enpsf4 & enpsf6 https://documentation.commvault.com/2022e/expert/changing_ip_address_for_hyperscale_mediaagent_nodes_01.html

Hello everyone,I’ve to configure several VLANs on 12 HSX 3.2.I’d like to know if I can do it through a script that uses nmcli or simple copy a predefined ifcfg-ethX/bondX configuration files?Thanks and regards 

Hello All,I am planning for the expansion of one of our Hyperscale X clusters on Dell Reference Architecture. I have 2 questions that I would love some input on.  -Node LimitOne of my contacts told me that there is a 12-node limit on storage pools (HCX clusters). Then after the 12th node is deployed, we should plan to make a new storage pool. I found that odd because my last contact told me that there was no limit on the number of nodes. The only limit I have heard of is the 5PB capacity that CommVault has tested internally.The no limit is documented here:Storage Pool Expansion and Capacity Planning For HyperScale X Appliance (commvault.com) The only mention of a 12 node limit I could find online is that we can only deploy 12 no

Hello everyone, I've to upgrade hedvig and os on hyperscale nodes.Checking the remote software cache path on HSX node, the CVAppliance folder was missing. So I've rerun download+sync of the all packages but CVAppliance folder still miss on the remote cache while on the Commserve cache folder is correctly populated.What have I to check? Thanks and regards

Hi,On the command center, I can only schedule frequency as Daily, Weekly or Monthly; what if I want to schedule the reports to run daily at 9 AM, but skip Sunday and Monday? I know on the Java console, I can select which days I want to send out the reports. I just wonder if I could do the same thing on the Command Center? Thank you.

We have just added some new Hyperscale X to our environment, and new disk libraries created.I want to move/ copy some jobs with extended retention rule to the newly created libraries. Please what is the best possible way to do this? Thank you in advance.

We’ve noticed that while using LACP mode 4  on our dell r740xd2 hyerperscales that the interfaces have unbalanced amount of traffic if you do IFCONFIG.  I have p1p2 bonded with p5p2 for the storage network.  P1p1 and p5p1 on the data traffic network.  Notice my rx packets and tx packets are very unbalanced.p1p1 tx packets are at 410Gib and its partner p5p1 is at 11TiB for example.   Does anyone see the same on their LACP config or solved this issue?  We see the same behavior on a dell 48 port switch and the cisco 9k using Cisco ACI.  Also on hyperscale 1.5 and hyperscale x deployments. p1p1: flags=6211<UP,BROADCAST,RUNNING,SLAVE,MULTICAST>  mtu 1500        ether bc:97:e1:2c:9b:00  txqueuelen 1000  (Ethernet)        RX packets 11213468144  bytes 14318195329557 (13.0 TiB)        RX errors 0  dropped 0  overruns 0  frame 0        TX packets 1279302179  bytes 440269032106 (410.0 GiB)        TX errors 0  dropped 0 ove