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HyperScale X Q&A

Get help with all things HSX

  • 154 Topics
  • 489 Replies
154 Topics
I
Vaulter
Ivan GalliVaulter
asked in HyperScale X Q&A
Remote software cache partially missing to upgarde os/hedvig

Hello everyone, I've to upgrade hedvig and os on hyperscale nodes. Checking the remote software cache path on HSX node, the CVAppliance folder was missing. So I've rerun download+sync of the all packages but CVAppliance folder still miss on the remote cache while on the Commserve cache folder is correctly populated.What have I to check? Thanks and regards

861
R Anwar
Vaulter
T
Byte
TD89Byte
asked in HyperScale X Q&A
Create Report on Command Center

Hi, On the command center, I can only schedule frequency as Daily, Weekly or Monthly; what if I want to schedule the reports to run daily at 9 AM, but skip Sunday and Monday? I know on the Java console, I can select which days I want to send out the reports. I just wonder if I could do the same thing on the Command Center? Thank you.

383
Scott Moseman
Vaulter
E
Byte
EbbyByte
asked in HyperScale X Q&A
Best way to move storage policy from existing HS 1.5 to new HS X.

We have just added some new Hyperscale X to our environment, and new disk libraries created. I want to move/ copy some jobs with extended retention rule to the newly created libraries. Please what is the best possible way to do this? Thank you in advance.

352
A
Vaulter
D
Byte
DaBackupsByte
asked in HyperScale X Q&A
Has anyone noticed their LACP bonds are not balanced across the interfaces for hyperscale.

We’ve noticed that while using LACP mode 4 on our dell r740xd2 hyerperscales that the interfaces have unbalanced amount of traffic if you do IFCONFIG. I have p1p2 bonded with p5p2 for the storage network. P1p1 and p5p1 on the data traffic network. Notice my rx packets and tx packets are very unbalanced. p1p1 tx packets are at 410Gib and its partner p5p1 is at 11TiB for example. Does anyone see the same on their LACP config or solved this issue? We see the same behavior on a dell 48 port switch and the cisco 9k using Cisco ACI. Also on hyperscale 1.5 and hyperscale x deployments. p1p1: flags=6211<UP,BROADCAST,RUNNING,SLAVE,MULTICAST> mtu 1500 ether bc:97:e1:2c:9b:00 txqueuelen 1000 (Ethernet) RX packets 11213468144 bytes 14318195329557 (13.0 TiB) RX errors 0 dropped 0 overruns 0 frame 0 TX packets 1279302179 bytes 440269032106 (410.0 GiB) TX errors 0 dropped 0 overruns 0 carrier 0 collisions 0 p1p2: flags=6211<UP,BROADCAST,RUNNING,SLAVE,MULTICAST> mtu 1500 ether bc:97:e1:2c:9b:01 txqueu

3652
M
Vaulter
M
Byte
Mansour_NourByte
asked in HyperScale X Q&A
HSX with tradtional infrastructure.

Hello, we have a customer has commvault archiving solution, with traditional installation as below. 1x cs vm in HQ site 2x windows MA +index in HQ 2x windows MA +index in DR 2x Webservers in HQ 2x Webservers in DR 2x webconsole in HQ 2x webconsole in DR now customer bought 2x HSX Appliances 1x HQ, 1x DR what is the best practice to migrate the data and hardware? im thinking of the below deploying the HSX with the existing CS vm configure the HSX as MA and index nodes dash copy the data to the new HSX offload the old MAs +index and keep the WSs and WCs as it is is this approach okay or there is a better approach? another question, if i’lll copy the data using dashcopy: will be any issue recalling/restoring the data after demoting the old MAs? will be any issue during outlook addin recalls? thanks

652
M
Byte
N
Noushad
asked in HyperScale X Q&A
Cannot see "data protection" interface option during initial NW configuration in HSX RA node

Hi Team, i have started the NW configuration wizard for my Apollo 4200 based HSX nodes . on each node i have 6 interfaces( 2x 1G, 4 x 10G). when i create LACP bond1 in the wizard, i can see all my 6 interfaces available to choose for bond creation and i chose 2 10G interfaces for the LACP bond1 creation and tagged my VLAN to the bond1. However later i can assign “Commserv registration” OR “Management” only on this bond1, i dont see “data protection” and “storage pool” options in the list. any idea what could be causing this ? i have not configured switch link aggregation(LACP) yet , is this the reason i am not seeing data protection or storage pool in the list ? please provide your valuable guidance.

312
N
A
Byte
atitagainByte
asked in HyperScale X Q&A
Scheduling AirGap Intervals on HyperScale X Nodes

Hi, am I right in saying that “Scheduling AirGap Intervals on HyperScale X Nodes” pretty much just shuts down access to the HSX between the times you enter ie 9am - 9pm ? https://documentation.commvault.com/v11/essential/scheduling_airgap_intervals_on_hyperscale_x_nodes_01.html Also, if I have a second HSX cluster in my DR Site that just stores AUX copies and I enable scheduled AirGap intervals what happens if an AUX copy is still running as it got delayed ?

683
A
Vaulter
N
Noushad
asked in HyperScale X Q&A
HSX installation stuck

on Apollo 4200 server, we have set up all HW configurations as per Commvault documentation and then loaded ISO in ILO. Later the installation completed as above attached . But when i click "finish" button server reboots and screen is stuck in commvault hypercale page, please guide with next steps. we can see a cursor below, but no response when we click enter.

24510
N
F
Byte
F@bEDFByte
asked in HyperScale X Q&A
Hyperscale 3.x upgrade node

Hello all, We are getting an error when trying to add a new node on 3 nodes cluster Hyperscales 3.x. Is there anyone who has done this and can give some tips ? Regards, Fabrice

842
F
Byte
A
Byte
atitagainByte
asked in HyperScale X Q&A
HSX Firewall

Hi, I have a new install on Ref Arch version 11.32 I am going through the “what to do next” BOL to make sure all is secure. For the Firewall I run # firewall-cmd --state but I do not get a response telling me the state of the firewall. I run another cmd I found systemctl status firewall and it replies. Any reason why the CV cmd in BOL does not work ?

614
Scott Moseman
Vaulter
I
Vaulter
Ivan GalliVaulter
asked in HyperScale X Q&A
HyperScale X decommission

Hello everyone, could you please share the procedure to decomission an HyperScale X entities, stg pool, library dedup objects, etc…, in the Commcell environment? Thanks and regards

691
Emils
Vaulter
N
Noushad
asked in HyperScale X Q&A
HSX Installation fails with inappropriate ioctl for device in HPE Apollo server

Hi Team, i request you to help me with below error i observed during my 7 x Apollo server HSX installation in DC1 site. i downloaded the ISO from commvault site to my local system and transferred to DC2 windows jump server and successfully installed in DC2 site on 7 x HPE Apollo Servers . Later i transferred the ISO to DC1 jumb server and also have verified that all HW configurations in DC1 servers are as per HSX documentation, but when i start installation on HPE apollo servers, i get below error, please help !

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L
Vaulter
K
Vaulter
KaramVaulter
asked in HyperScale X Q&A
Hyperscale Appliance disk data rebuild after failure

HI All, i just want to know the process how the data get reconstructed on the disk after the replacement. I’m aware the hyperscale uses Erasure coding in back end but not sure if we have any document defining the process.

1313
Emils
Vaulter
A
Byte
Anders Trier RasmussenByte
asked in HyperScale X Q&A
Hyperscale X 2.x change meta disk drive

Hi I am trying to change physical disk for the Commvault HyperScale X 2.x node. I am following the Commvault procedure. https://documentation.commvault.com/2023e/expert/replacing_metadata_drives_on_nodes_for_hyperscale_x_reference_architecture.html But when I am trying to change the disk, I am getting this error: [admin@klpmda12-nbk Base]$ ./CVSDS -m -l /dev/sdb -V CDS/opt/commvault/Base/cvsds: invalid option -- 'V'Please confirm that the node has been rebooted after replacing the damaged metadata drive. Press ‘y’ to confirm and continue with the process [y/n]:y This option for Metadata Drive Replacement is supported only for HyperScale 1.x Failed to reconfigure meta data storage[admin@klpmda12-nbk Base]$ Does any one know the procedure for changing the meta data disk for a HyperScale 2.x ? Thanks in advance

581
Emils
Vaulter
N
Noushad
asked in HyperScale X Q&A
How to install license for hyperscaleX

Hi Team, i saw in documentation that, each node should be commvault licensed to be used as HSX nodes. So when do we install the license ? do we install it from commcell or on each Node ILO after the complete installation of HyperscaleX ? i am going to use a HPE Apollo 4200 Gen10 Server.

472
N
W
Byte
Waleed Al MansoriByte
asked in HyperScale X Q&A
Changing Web Console IP Address for Management VLAN Integration

Our network and security team have proposed the creation of a new Management VLAN within our Internal LAN, with the intention of consolidating all Management/ILO's into it. As part of this initiative, I am considering changing the IP address of the Commvault web console to align with the new Management VLAN. Before proceeding, I would greatly appreciate insights from the community on the following points: Is it common practice to change the web console IP address to integrate with a new Management VLAN? The recommended steps or procedures for executing this change safely and efficiently. Any potential risks or complications that I should be aware of before proceeding with the change. Thank you.

633
H
Vaulter
N
Noushad
asked in HyperScale X Q&A
Connect to CommServe Server Behind a Firewall During HSX Setup

Hi Team, please help with below query, our commserv server management interface and HSX RA nodes DP interface are in different VLAN and there is firewall in between. we have commserv server management interface in VLAN 10 and data interface in Vlan 20. Also the DP interface in HSX RA nodes will be in VLAN 20. so when we initially set up the HSX RA nodes, and we provide the FQDN/management IP of Commser server in HSX RA nodes, for registration to the existing commserv environment. based on below provided link, we have to run some additional configuration since there is a firewall in between. https://documentation.commvault.com/2023e/expert/connecting_to_commserve_behind_firewall_during_setup_01.html my question is , we have to run some commands as per steps in above link, so where do we run these commands as part of additional configuration, is it inside HSX node ? should we do these additional configuration before installing HSX ISO in nodes or after installing ISO and Setup the networ

764
N
J
JonDoe
asked in HyperScale X Q&A
HyperScale X - Access Nodes

Hi, When using HyperScale X nodes as VSA’s. Can they be used for both full VM backup/restores and also File level backup/restores ? Any limitations with OS? Win vs Linux backup/Restores? thank you

271
Chris Hollis
Vaulter
C
Bit
CVtroublemakerBit
asked in HyperScale X Q&A
Sync two HS X Cluster

Hey Guys! Currently we have all our HS X Nodes, one Library, in one Data Center. Now the customer wants the backuped data also available on a secon site, where they want to build up a second HS X cluster, if DC 1 is down, all backup data is available in DC 2. Solution 1, warm standby:How can i push the protected data to the 2nd HS X Cluster besides running Aux copies? Is maybe a CV HS X Feature on the backend for that solution available?Problems with Solution 1: The HSX Nodes are mostly idling, and the primary Cluster has to do all the workloads. Solution 2, striped/cloned HS X Cluster:The HS X Workloads are striped over DC 1 and DC 2, and all protected data has to be available on both sides. Benefit: We can distribute all Workloads over more HS X Nodes. So does exist some kind of (Hedvig) Storage Data replication, to sync two HS X Libraries? Or what solutions would you recommend as the “best” in this case? Thank you! Kr

543
A
Vaulter
N
Noushad
asked in HyperScale X Q&A
Can i use 1GbE management port for management traffic in Bonded VLAN Topology for HyperScale X

i dont have a dedicated non-routable backup network, but i can have redundancy and i have multiple VLANs for my clients, so the commvault hyperscale X document says to use Bonded VLAN topology as per below link, https://documentation.commvault.com/2024/expert/determining_network_topology_for_hyperscale_x_reference_architecture_setup.html. my question is, if i still can have a dedicated 1GbE link on my HSX reference architecture node, then can i use that 1 GbE port dedicated for management traffic, like connection to commserv, DNS ? if answer is yes, then does it become Bonded VLAN topology with management network ? however as per topology determination table, we use Bonded VLAN topology with management network when we dedicated non-routable backup network. someone please help to confirm this.

231
N
N
Noushad
asked in HyperScale X Q&A
Commvault Hyperscale X reference architecture for Tagged VLAN With Bonding and Management Network

Hi Team, based on below Hyperscale reference architecture deployment link, i have following questions. https://documentation.commvault.com/v11/expert/deploying_hyperscale_x_reference_architecture_with_tagged_vlan_with_bonding_and_management_network.html questions: in below screenshots, we are adding a VLAN routable data protection network on Bond1 and document says this is also used for commserv registration. The IP address we mention for this vlan tagged interface of hyperscaleX node should be an available IP from the VLAN range/Subnet range correct? as per below screenshot, since this will be a routable data protection network, should i be giving the Gateway IP address of this routable VLAN network as the “Default Gateway” ? as shown below, since i also has a dedicated management interface for hyperscaleX node, and if this can also be used for accessing commserv server via its own gateway IP adress, in that should i be giving gateway IP of management network as “Default Gateway” ? so

581
N
C
Byte
Chris_LByte
asked in HyperScale X Q&A
Direct connection to CS is required to complete the HSX setup behind a firewall or can we using cascade proxys to complete the setup to register with the CommServe?

The HyperScale nodes and the CommServe are separated by a firewall, the only way that we want to communicate is through proxys gateway. Is it possible to complete the hyperscale setup without a direct connection and using a network topology for cascade proxys ? We proceeded with ./registertocs.py as suggested on https://documentation.commvault.com/2023e/expert/unable_to_connect_to_commserve_server_behind_firewall_during_setup_01.html, but this failed with a timeout to CS. We also added: /etc/CommVaultRegistry/Galaxy/Instance001/HyperScale/.cvmanager.cfg: [Step_Control:ValidatePreInstall]validate_cs_setup=SKIP [Step_Control:Install]self.register_with_cs=SKIP Thank for you help.

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C
Byte
A
Byte
atitagainByte
asked in HyperScale X Q&A
HSX & Proxies

Hi all, I am in the process of designing an isolated HSX environment. If I share what I am thinking could people have a look and advise me where I could improve. Build my 3-node reference architecture cluster on 11.32 which same subnet as my CommServe & Proxy servers. Each node will have a bonded Active-Backup for Data Protection & Storage Pool . All nics with be connected to a pair of Dell 10GB switches, these switches will have a Data Protection & Storage Pool vLAN created. The Data Protection vLAN will then be connected to the Core Switch. Next, I build two Windows 2022 proxy servers that have FS & VSA agents. I will then configure CommVault network topology to only allow these two proxies talk to my HSX nodes. Finally on my Dell switch I will create an access list to only allow the IP addresses of my proxies talk to the HSX nodes. Any feedback would be great.

707
A
Byte
ORACLE HOME changed to old one
Bit
ORACLE HOME changed to old one
asked in HyperScale X Q&A
failed to create Hyperscale 1.5.1

we are failing to create 3 node Hyperscale 1.5.1 cluster (reference architecture ) the library was created but it’s offline with this error- Library status offline due to incomplete storage pool configuration. Please wait for other media agents to join this storage pool library configuration. the media agent for all 3 servers is ready. the version is 11.32.43 (commserve + the three Hyperscale nodes) is it possible to fix the issue ? or we need to format and install again ?

451
A
Vaulter
A
Vaulter
Aaron CummingsVaulter
asked in HyperScale X Q&A
HSX VLAN configuration with a 802.1q subinterfaces

IHAC looking to deploy HSX RA and create bonded vlan’s has the following question. Can the data protection bonded interfaces be configured for a vlan that will work with dot1q/VLAN sub-interfaces? If yes, which topology we need to use? This will allow the interface to talk to multiple VLAN’s. Background: https://www.ciscopress.com/articles/article.asp?p=2990405&seqNum=2

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