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Self-Hosted Q&A

Ask and answer questions about your self-managed and on-prem software

  • 4,193 Topics
  • 18,363 Replies

4193 Topics

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Byte
No special charactersByte
asked in Self-Hosted Q&A

Internal error occurred -5 after 11.32.35 upgrade

I am getting “Internal error occurred -5” on Readiness Check on several clients after the 11.32.35 upgrade. Backup seems to be working still, but we can’t have this “false positive” alert every day.(Upgrade was done 4 days ago, so I don’t think it is something that will go away “by itself”.)We have tried restarting the commvault services on the clients, also the commvault repair option. No improvement.Anyone know what could be the cause? 🖖

1
P
Vaulter
3 hours ago
S
Byte
Sandy11Byte
asked in Self-Hosted Q&A

Commcell migration

Hello I need to migrate an existing commserve with mediaagent role to a new site/server.During the migration both existing and new commserve should remain active for backups for about three months. Then old commserve will just be preserved for legacy restores.How can this be best achieved without buying a seperate license for new commserve? Thanks

3
A
Vaulter
7 hours ago
A
Bit
ARVVIBit
asked in Self-Hosted Q&A

Raw device backup and restore was successful for file system but validation is failing. Please find the error

Raw device backup and restore was successful for file system but validation is failing. Please find the error. An unrecoverable errors found on the same device.File system state is not clean for one of the file system, state is "clean with errors"

2
A
Bit
2 days ago
christopherlecky
Byte
christopherleckyByte
asked in Self-Hosted Q&A

Add a client to multiple groups using the rest api does nothing.

I am attempting to add a client to multiple groups using the following rest api. REST API - POST Client Properties (commvault.com)  The api returns 200 and some Json but does nothing. what am I missing here?

0
christopherlecky
Byte
2 days ago
Nikos.Kyrm
Byte
Nikos.KyrmByte
asked in Self-Hosted Q&A

SAP MaxDB DB backup client configuration

Hello community,We are try to configure SAP MaxDB backup. We have completed client installation and instance configuration, but we facing errors related to pipes / streams.Backint, param and streams are configured according to following guide:https://documentation.commvault.com/2022e/expert/22205_configuring_multiple_streams_for_backups_and_restores.htmlDuring backup (from Workflow) we are getting the following error:Error Code: [19:857] Description: OK ERR -24925,ERR_PREPARE: Preparation of backup operation failed Can not create pipe '\\.\pipe\pipe_mem1'. (System error 13; Permission denied) Source: cv*****, Process: Workflow Please for your feedback,Nikos

2
Nikos.Kyrm
Byte
2 days ago
C
Byte
Chris NewmanByte
asked in Self-Hosted Q&A

SQL Server 2022 Always On Contained groups?

Good morning.  We’re considering MS SQL Server always-on using the new 2022 feature “Contained Availability Groups” This feature adds an MSDB and Master database to the AG group, which allows jobs and users to be synced between machines. Is this functionality currently supported?  How might it work for restores/backups? Thanks- Chris

1
A
Vaulter
3 days ago
A
Byte
AjalByte
asked in Self-Hosted Q&A

File Server Archive settings

we are already taking a file server backup , now we enabled file server archive with archive plan do we need to run both plan or archive jobs will serve the purpose ?  

1
A
Vaulter
3 days ago
S
Bit
Sawa KastumataBit
posted in Self-Hosted Q&A

バックアップ状況記録のログ取得方法

問い合わせ内容①simpanaでサーバのバックアップ状況をメールでこちら側に送信しているが　内部的にバックアップ状況を記録したログはあるのか？②ログがある場合は、ログを送ってもらえないか 趣旨バックアップ確認を自動化させようと考えており、ログの結果があればバックアップステータスを自動で反映させることができるため

0
S
Bit
3 days ago
Y
Bit
youdaBit
asked in Self-Hosted Q&A

Deploy Media Agent to AWS to backup regional on premise data for several sites

We have several remote offices in the Asia-Pacific region.  We are interested in deploying a Media Agent at AWS to service those locations.  These locations don’t have VPN access to AWS so we would need to send data securely from on premise servers in the several countries to the media agent for long term storage.  Servers are small, windows servers,  generally less than 2TB of file data with small rates of change.  No VMs.I am looking for some help to configure networking from the on premise servers to the Media Agent at AWS. 

1
A
Vaulter
3 days ago
Onno van den Berg
Commvault Certified Expert
Onno van den BergCommvault Certified Expert
asked in Self-Hosted Q&A

Storage accelerator - who is using it and what are you experiences

My team is responsible for delivering Commvault as a Platform and we manage multiple environments. All environment leverage cloud storage as their primary storage target and we are deploying storage accelerator now to maximize the usage towards our on-premise S3 target which is FlashBlade/S target.Now the challenge we run into is the lack of visibility if storage accelerator is actually being used by the client or by the access node. According to the documentation you should be able to see on on the job details of a running backup if storage accelerator is used when the MediaAgent is showing the client name. However this didn't happen and we new for a fact that the client was able to connect. We opened a ticket more than 12 months ago and investigation lead to the resolution that the product contains a "cosmetic” bug resulting in the job controller detail not showing the change. Only way to investigate if the client is working and using storage accelerator is by going into the logs. A

10
M
Byte
3 days ago
R
Byte
Rahul NairByte
asked in Self-Hosted Q&A

How to run execscript through HTTPClient

Hi Team, I am trying to use HTTP CLient in workflow to execute script to enable disable media agent but its not working whereas it doesnt return anything and doesnt execute the script as expected . URL : http://commservename/webconsole/QCommandIn BodyContetn-type =text/plainand body is mentioned below qoperation execscript -sn setmediaAgentProperty -si xpath:{/workflow/ForEach_3/N2MAs} -si 8 -si 0

2
R
Byte
3 days ago
E
Bit
EraseAndReuseMediaBit
asked in Self-Hosted Q&A

BOL / Documentation - Has "article?p=" been dropped.

Have Article IDs and the “article?p=” functionality been dropped from documentation.commvault.com?

2
E
Bit
4 days ago
Z
Byte
ZoltanByte
asked in Self-Hosted Q&A

Remove old Job Results folder

Happy New Year! We have recently offloaded the share job results folder for Office365 clients from one of our two Office365 Proxies to a shared storage in order to free up space on the proxy. All seems to work well since the move. I am now trying to delete the old folders from the proxy. Windows looks like it’s deleting the content but all is still there after the deletion.I suspect it might be the Commvault ransomware protection that prevents me, even though these content is not anymore configured in Commvault. How can I remove this obsolete content? Thank you,Zoltan

9
R
Byte
4 days ago
F
Byte
flokaiserByte
asked in Self-Hosted Q&A

Backup of Microsoft Power Platform

Hi, we have a customer who is looking for the possibility to backup Microsoft Power Automate (Power Platform). Are there plans to implement this feature in the future? Kind RegardsFlorian

5
C
Bit
4 days ago
I
Bit
ITHelpdeskBit
asked in Self-Hosted Q&A

Have to delete some particular jobs

Hi teams, Have a good day, I needed a help. One of my clients has a backup issue related to indexing. I have also taken help from support but the issue has not been resolved, maybe the experiment is going on. If I delete the data from the problem job and then take a new backup, will it be ok? This is an issue of 20 days jobs. ThanksAmol

9
C
Vaulter
4 days ago
S
Bit
SudhiBit
asked in Self-Hosted Q&A

CIFS share backup

We are taking the backup for CIFS share (Netapp) by Commvault NDMP protocol. Need to know , whether NDMP uses file level backup or Block level backup .Because we are running robocopy for the CIFs share with Archive bit clear option to copy data manaully from CIFS share to other location . Does this have any impact for the current commvault backup for the cifs share . BR Sudhir T 

1
C
Vaulter
4 days ago
G
Byte
GlennoByte
asked in Self-Hosted Q&A

"Something went wrong" and Web server issues.

Full scale test instance of Commvault before deploying into production. Getting issues with viewing the contents of Hypervisor VM Groups, changing configuration of VM groups and some items using “view details” on the health report.“Default” Hypervisor VM Groups were created upon adding the hypervisors and the content left at the default / or all unprotected VM’s. Immediately upon creating the groups it is not possible to view the content tab without getting the detail flash very quickly on screen before displaying “something went wrong”. Also cannot change anything in the options section of the VM Group configuration page without “something went wrong”. I have deployed several instances of Commvault for test and this has happened on all instances. I have tried running the install again in repair mode and it does not resolve the issue. Note it is possible to view the content by looking at protected and unprotected VM’s but cant’ modify content from that page. Also issues with the “view

9
G
Bit
4 days ago
A
Byte
ADN GMBHByte
asked in Self-Hosted Q&A

Cloud DR Backup needs a to request Access to Download

Hi, there seems to be a recent change, you now need to request to access/download the DR-sets.I can see some of the pros and cons, maybe you can tell us a little bit more about the reason and the process, the request is taking on the commvault side.I tried a testrun on friday, requested the download at 7:48 am (CEST) and got the request approved after 8h (at 3:32 pm (CEST).Also the request was sent to the mail-address of the account holder.If there was a real Disaster, i would have had to raise a ticket and hopefully could get the DR-Set faster, but that is another thing you need to do, and if you need the DR-Set, you will have your hands full.To improve the process, I would like to suggest the following additions:1.) Give a timeframe, how long the request will take. At the moment, there is no information and it would be good to get a timeframe. In a Restore-Test or other none vital operation, the 8h response time can be worked around.2.) Lets give us the option to add another Mail-Add

3
M
Byte
4 days ago
O
Bit
OracleBit
posted in Self-Hosted Q&A

Recover Web Console Password

Good evening.If someone is new in a Commvault environment, how do I recover user credentials for both web and java console. Commvault solution was configured by someone but left the company. What effort does it require to access the consoles? Kind Regards,Tshepo Chiloane

2
J
Vaulter
4 days ago
T
Byte
thomas.SByte
asked in Self-Hosted Q&A

The VSS files become bloated. Can this come from Commvault?

Hello everyone,a customer contacted us and reported that the VSS files on the domain controller were bloated on C:\System Volume Information. He suspects either Commvault or VMware. I looked at several things but couldn't come to a clear conclusion. Maybe someone here knows this behavior and can give me a tip for the solution if this comes through Commvault. Kind RegardsThomas

5
T
Byte
4 days ago
PedroRocha
Byte
PedroRochaByte
asked in Self-Hosted Q&A

Do Oracle DB restores supports multiple streams?

Hi, I see that the stream count is defaulted to 2. But I also read the all restores are single streamed except for a few iDAs. And oracle iDA is not one of them. Regards,Pedro

4
J
Byte
4 days ago
L
Byte
LeonidByte
asked in Self-Hosted Q&A

After change any dashboard his not work

After I made changes to any standard dashboard(ex: /commandcenter/#/dashboard/commcell) - it becomes inaccessible: “Something went wrong. Server may be under maintenance.”The same if I create a clone of the current one.How to fix or reset dashboards to default?    

13
M
Byte
4 days ago
M
Byte
Magnus FrøysethByte
asked in Self-Hosted Q&A

OneDrive backup, active vs inactive data.

Hello, Hope someone can help me understand the OneDrive Active vs Inactive data. Not so long ago, we migrated our users over to Microsoft O365, and activated backup of Exchange Online, OneDrive, sharepoint and Teams.  For OneDrive vi had about 23TB of data for about 22.5K users.   And under Protect > Office365 we could see the “Backup Size” and same with a Dashboard element showing top 5 largest servers.   OneDrive was one of our largest servers.   But about two weeks ago the OneDrive storage dropped from almost 24TB and down to 2.52TB. When i go to OneDrive in Commandcenter and look at “Details” under Backup Stats, i can see that Active size is 2.52TB and Innactive is 21.94TB.  From the Microsoft 365 admin console i can see no problems.  So my question is regarding the Active and Inactive data.   Might this be that the 2.52TB is data that has been changed since the last backup, and inactive is old unchanged data?  Or is it that the inactive data is actual data commvault think has b

2
M
Byte
4 days ago
T
Byte
tigger2Byte
asked in Self-Hosted Q&A

How to calculate how many streams are in use or being used at any given time by a storage policy, etc

Background:I see a single job running in a “Waiting” state that has this as the reason for waiting: “All device streams configured to this Storage Policy including their multiplexing factor are in use. Advice: Please check the jobs currently running to this Storage Policy. Current job will run once a stream becomes available.”Doing some searching: The CommVault docs go into an in depth of what streams are, how to set the maximum allowed streams (at several levels/areas, like at the storage policy level) and all I see of ‘other jobs using this storage policy’ is a single running job claiming to be using 10 readers. The storage policy is configured to use 70 streams, the job stuck in waiting is set to use 8… I’m not sure why there are not 60 streams available….but it got me wondering: Question: is there a way to determine (like with a query or a report not manually clicking on each subclient or going through a gigantic report and manually summing up stream counts by hand) how many stream

1
A
Vaulter
5 days ago
D
Byte
DaveKByte
asked in Self-Hosted Q&A

Mongo Bigdata Backup Node Selection

I am  backing up a Mongo database that is part of a replica set using  bigdata agent and intelisnap. I have two nodes on site, and one node off site.Can I set preferences for what nodes are used during the backup, currently it looks like all nodes are used. 

1
A
Vaulter
5 days ago

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