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Self-Hosted Q&A

Ask and answer questions about your self-managed and on-prem software

  • 4,200 Topics
  • 18,384 Replies

4200 Topics

S
Byte
Sandy11Byte
asked in Self-Hosted Q&A

Commcell migration

Hello I need to migrate an existing commserve with mediaagent role to a new site/server.During the migration both existing and new commserve should remain active for backups for about three months. Then old commserve will just be preserved for legacy restores.How can this be best achieved without buying a seperate license for new commserve? Thanks

6
A
Vaulter
just now
Y
Bit
youdaBit
asked in Self-Hosted Q&A

Deploy Media Agent to AWS to backup regional on premise data for several sites

We have several remote offices in the Asia-Pacific region.  We are interested in deploying a Media Agent at AWS to service those locations.  These locations don’t have VPN access to AWS so we would need to send data securely from on premise servers in the several countries to the media agent for long term storage.  Servers are small, windows servers,  generally less than 2TB of file data with small rates of change.  No VMs.I am looking for some help to configure networking from the on premise servers to the Media Agent at AWS. 

3
Z
Byte
1 minute ago
T
Bit
TuesdayBit
asked in Self-Hosted Q&A

Client upgraded from Centos 7 to RHEL 8

The upgrade to the latest maintenance release failed.  I believe it is because Commvault thinks it is running Centos7.  Can I change the OS information in Commvault or do I have to remove the client and re-add it?Thanks,Tuesday

0
T
Bit
25 minutes ago
L
Byte
Lukasz AByte
asked in Self-Hosted Q&A

One plan for fileserver and database

Hi,the customer would like to use one plan for backup both: filesystem and database. The problem is that in ‘Add backup frequency’ He can choose only between ‘all agents’ and ‘databases’. It means when we have two actions: incremental at 5PM and differential for databases at 7PM it triggers SQL database differential backup twice at 5PM and 7PM.  He tried to modify schedule in CommCell console but he gets an error ‘failed to modify task’’.So the main problem is that we can choose only between all agents and databases. We can’t choose granular.  Does it mean that for fileservers and databases we should use separate plans?  Regards,Lukasz

1
C
Vaulter
1 hour ago
M
Bit
mirzaBit
asked in Self-Hosted Q&A

1-touch recovery wizard keeps progressing endless

Hello experts,My datacenter  has physical servers HP proliant dl 380 gen 8.I performed full backup of windows server 2012 which was successful and trying to do 1-touch bare metal restore in other server of same model, it just keeps progressing endlessly as shown in the picture.NOTE: The bare-metal restore for same server to esxi is successful but not to the physical server. Will appreciate any help.

1
Z
Byte
1 hour ago
Z
Byte
Zach
asked in Self-Hosted Q&A

SP32 VMware Disk Consolidation Issues?

Since upgrading to SP32.28 we are seeing issues with VMware reporting disk consolidation needed. Prior to SP32 when a snapshot removal succeeded but disk consolidation failed Commvault would trigger additional disk consolidation task.  Now the snapshot removes, reports disk consolidation is needed but nothing is automatically triggered to clean it up. When the next job goes to run it fails because disk consolidation is reported as needed. Automount disabledNo Snapshots ExistManually running consolidation completes instantly without issueImpacts multiple ESXi versionsImpacts multiple VSA OS VersionsImpacts multiple transport methods (NBD, Hotadd)

0
Z
Byte
1 hour ago
No special characters
Byte
No special charactersByte
asked in Self-Hosted Q&A

Internal error occurred -5 after 11.32.35 upgrade

I am getting “Internal error occurred -5” on Readiness Check on several clients after the 11.32.35 upgrade. Backup seems to be working still, but we can’t have this “false positive” alert every day.(Upgrade was done 4 days ago, so I don’t think it is something that will go away “by itself”.)We have tried restarting the commvault services on the clients, also the commvault repair option. No improvement.Anyone know what could be the cause? 🖖

7
No special characters
Byte
5 hours ago
F
Federico
asked in Self-Hosted Q&A

Netapp Active IQ Unified Manager (AIUM)

Hello Commvault Teamwhy Commvault drop the support of Netapp Active IQ Unified Manager (AIUM aka OCUM) 9.11 ? Active IQ Unified Manager (AIUM) 9.11 is not supported https://documentation.commvault.com/2023/expert/33744_system_requirements_for_netapp_storage_array.html by Netapp documentation it seems that AIUM 9.11 have the same functionality of previous versions https://docs.netapp.com/us-en/active-iq-unified-manager-911/data-protection/concept_manage_and_monitor_protection_relationships.htmlhttps://docs.netapp.com/us-en/active-iq-unified-manager-910/data-protection/concept_manage_and_monitor_protection_relationships.html Regards Federico 

13
PedroRocha
Byte
6 hours ago
C
Byte
Chris NewmanByte
asked in Self-Hosted Q&A

SQL Server 2022 Always On Contained groups?

Good morning.  We’re considering MS SQL Server always-on using the new 2022 feature “Contained Availability Groups” This feature adds an MSDB and Master database to the AG group, which allows jobs and users to be synced between machines. Is this functionality currently supported?  How might it work for restores/backups? Thanks- Chris

3
C
Byte
6 hours ago
R
Byte
raj5725Byte
asked in Self-Hosted Q&A

Renaming CommServe Host name with LiveSync enabled?

Hi, We have CV running at 11.32.30 and CommServe configured in HA with Livesync working perfectly fine. As a part of the organizational change, we have to modify the CommServe HOST NAME for both active and passive Commserve Hosts. Can we do this change with out any harm to the configuration? if any one has performed it or if it is documented, can you please point me to it ? I am a little worried to do this change as it can disturb the entire configuration. Any quick suggestions will be of great help. RegardsRaj 

0
R
Byte
8 hours ago
S
Bit
Sawa KastumataBit
posted in Self-Hosted Q&A

バックアップ状況記録のログ取得方法

問い合わせ内容①simpanaでサーバのバックアップ状況をメールでこちら側に送信しているが　内部的にバックアップ状況を記録したログはあるのか？②ログがある場合は、ログを送ってもらえないか 趣旨バックアップ確認を自動化させようと考えており、ログの結果があればバックアップステータスを自動で反映させることができるため

1
Onno van den Berg
Commvault Certified Expert
9 hours ago
S
Bit
Sonu SinghBit
asked in Self-Hosted Q&A

Error Code: [32:408]

Error Code: [32:408]Description: The usage for [Protected Virtual Machines] has exceeded the licensed usage. Please purchase additional usage licenses. Until the new license is applied, click on the RESET button in control panel license administration window to temporarily allow jobs. Advice: Please contact customer support for additional license.Source: snf-comvltbkp, Process: JobManag

1
J
Vaulter
10 hours ago
E
Byte
Egor SkepkoByte
asked in Self-Hosted Q&A

Client monthly growth report

Hi,Anyone know why on the month oktober and november i am not getting data from the grow??   The private metrics running corect  

0
E
Byte
12 hours ago
R
Byte
Rahul NairByte
asked in Self-Hosted Q&A

How to run execscript through HTTPClient

Hi Team, I am trying to use HTTP CLient in workflow to execute script to enable disable media agent but its not working whereas it doesnt return anything and doesnt execute the script as expected . URL : http://commservename/webconsole/QCommandIn BodyContetn-type =text/plainand body is mentioned below qoperation execscript -sn setmediaAgentProperty -si xpath:{/workflow/ForEach_3/N2MAs} -si 8 -si 0

3
R
Byte
12 hours ago
christopherlecky
Byte
christopherleckyByte
asked in Self-Hosted Q&A

Add a client to multiple groups using the rest api does nothing.

I am attempting to add a client to multiple groups using the following rest api. REST API - POST Client Properties (commvault.com)  The api returns 200 and some Json but does nothing. what am I missing here?

1
H
Vaulter
13 hours ago
A
Bit
ARVVIBit
asked in Self-Hosted Q&A

Raw device backup and restore was successful for file system but validation is failing. Please find the error

Raw device backup and restore was successful for file system but validation is failing. Please find the error. An unrecoverable errors found on the same device.File system state is not clean for one of the file system, state is "clean with errors"

2
A
Bit
2 days ago
Nikos.Kyrm
Byte
Nikos.KyrmByte
asked in Self-Hosted Q&A

SAP MaxDB DB backup client configuration

Hello community,We are try to configure SAP MaxDB backup. We have completed client installation and instance configuration, but we facing errors related to pipes / streams.Backint, param and streams are configured according to following guide:https://documentation.commvault.com/2022e/expert/22205_configuring_multiple_streams_for_backups_and_restores.htmlDuring backup (from Workflow) we are getting the following error:Error Code: [19:857] Description: OK ERR -24925,ERR_PREPARE: Preparation of backup operation failed Can not create pipe '\\.\pipe\pipe_mem1'. (System error 13; Permission denied) Source: cv*****, Process: Workflow Please for your feedback,Nikos

2
Nikos.Kyrm
Byte
3 days ago
A
Byte
AjalByte
asked in Self-Hosted Q&A

File Server Archive settings

we are already taking a file server backup , now we enabled file server archive with archive plan do we need to run both plan or archive jobs will serve the purpose ?  

1
A
Vaulter
3 days ago
Onno van den Berg
Commvault Certified Expert
Onno van den BergCommvault Certified Expert
asked in Self-Hosted Q&A

Storage accelerator - who is using it and what are you experiences

My team is responsible for delivering Commvault as a Platform and we manage multiple environments. All environment leverage cloud storage as their primary storage target and we are deploying storage accelerator now to maximize the usage towards our on-premise S3 target which is FlashBlade/S target.Now the challenge we run into is the lack of visibility if storage accelerator is actually being used by the client or by the access node. According to the documentation you should be able to see on on the job details of a running backup if storage accelerator is used when the MediaAgent is showing the client name. However this didn't happen and we new for a fact that the client was able to connect. We opened a ticket more than 12 months ago and investigation lead to the resolution that the product contains a "cosmetic” bug resulting in the job controller detail not showing the change. Only way to investigate if the client is working and using storage accelerator is by going into the logs. A

10
M
Byte
4 days ago
E
Bit
EraseAndReuseMediaBit
asked in Self-Hosted Q&A

BOL / Documentation - Has "article?p=" been dropped.

Have Article IDs and the “article?p=” functionality been dropped from documentation.commvault.com?

2
E
Bit
4 days ago
Z
Byte
ZoltanByte
asked in Self-Hosted Q&A

Remove old Job Results folder

Happy New Year! We have recently offloaded the share job results folder for Office365 clients from one of our two Office365 Proxies to a shared storage in order to free up space on the proxy. All seems to work well since the move. I am now trying to delete the old folders from the proxy. Windows looks like it’s deleting the content but all is still there after the deletion.I suspect it might be the Commvault ransomware protection that prevents me, even though these content is not anymore configured in Commvault. How can I remove this obsolete content? Thank you,Zoltan

9
R
Byte
4 days ago
F
Byte
flokaiserByte
asked in Self-Hosted Q&A

Backup of Microsoft Power Platform

Hi, we have a customer who is looking for the possibility to backup Microsoft Power Automate (Power Platform). Are there plans to implement this feature in the future? Kind RegardsFlorian

5
C
Bit
5 days ago
I
Bit
ITHelpdeskBit
asked in Self-Hosted Q&A

Have to delete some particular jobs

Hi teams, Have a good day, I needed a help. One of my clients has a backup issue related to indexing. I have also taken help from support but the issue has not been resolved, maybe the experiment is going on. If I delete the data from the problem job and then take a new backup, will it be ok? This is an issue of 20 days jobs. ThanksAmol

9
C
Vaulter
5 days ago
S
Bit
SudhiBit
asked in Self-Hosted Q&A

CIFS share backup

We are taking the backup for CIFS share (Netapp) by Commvault NDMP protocol. Need to know , whether NDMP uses file level backup or Block level backup .Because we are running robocopy for the CIFs share with Archive bit clear option to copy data manaully from CIFS share to other location . Does this have any impact for the current commvault backup for the cifs share . BR Sudhir T 

1
C
Vaulter
5 days ago
G
Byte
GlennoByte
asked in Self-Hosted Q&A

"Something went wrong" and Web server issues.

Full scale test instance of Commvault before deploying into production. Getting issues with viewing the contents of Hypervisor VM Groups, changing configuration of VM groups and some items using “view details” on the health report.“Default” Hypervisor VM Groups were created upon adding the hypervisors and the content left at the default / or all unprotected VM’s. Immediately upon creating the groups it is not possible to view the content tab without getting the detail flash very quickly on screen before displaying “something went wrong”. Also cannot change anything in the options section of the VM Group configuration page without “something went wrong”. I have deployed several instances of Commvault for test and this has happened on all instances. I have tried running the install again in repair mode and it does not resolve the issue. Note it is possible to view the content by looking at protected and unprotected VM’s but cant’ modify content from that page. Also issues with the “view

9
G
Bit
5 days ago

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