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Self-Hosted Q&A

Ask and answer questions about your self-managed and on-prem software

  • 5,362 Topics
  • 22,745 Replies
5362 Topics
Damian Andre
Vaulter
Damian AndreVaulter
posted in Self-Hosted Q&A
Important Update for Version 11.32 Users: .NET 6.0 EOL

Hi folks,We want to inform our users that software version 11.32 requires Microsoft .NET 6.0, which reached its End of Support (EOS) on November 12, 2024.📢 Introducing Version 11.32.73 (or higher)This latest update eliminates the reliance on the now-outdated .NET 6.0 and introduces support for the more secure and modern .NET 8 long term support release. Support for this version of .NET expires in November 2026.We strongly recommend that all users of version 11.32 upgrade to 11.32.73 or higher to ensure the best experience and maintain a secure environment. You can download a copy of maintenance release 11.32.73 or higher directly from the support portal, or the store site.

4760
Damian Andre
Vaulter
dude
Byte
dudeByte
asked in Self-Hosted Q&A
License separation / grouping

Hi,Looking for some feedback from the community on how to proper address the below scenario.I have a need for separating a specific licenses into different chunks (or storage policies or something else). In other words, I have different departments buying end point users licenses for example; HR / Supply chain and each purchased 20. They want to make sure that there are free licenses once they need and receive reports on the available licenses for their area. Am I able to allocate a number of specific licenses to a specific storage policy? Can I allocate a # licenses to a CommCell Group and once installing those machines, we place them into a group which then consumes the license for that particular group?These departments have different storage policies. What would be the most appropriate way to make sure each department gets only what they purchased license wise? Thanks in advance

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dude
Byte
K
Byte
kagoByte
asked in Self-Hosted Q&A
Problem with Optimized Scan - failed files and folders

Hi All, During backup with the file system agent, even though the jobs are in the completed status, Commvault reports many Failed Folders and Failed Files. The Optimized scan option is currently selected.Interestingly, the logs show that Commvault is trying to access locations that no longer exist physically. After changing to Journal, there were no such problems (there were no failed folders and failed files).After returning to Optimized scan, the problem appeared again.This is version 11.32 with new fixes. Looking for information about the scanning option in the documentation, I understood that Change Journal is used for the NTFS file system and most often when the Optimized scan option is unavailable, or the metadata database created by Optimized scan is corrupted. File Scan Methods for the Windows File System Agenthttps://documentation.commvault.com/2023e/expert/file_scan_methods_for_windows_file_system_agent.html Subclient Properties (Advanced Options)https://documentation.commvau

30
K
Byte
E
Byte
Egor SkepkoByte
asked in Self-Hosted Q&A
Commserver sql DB not starting anymore

Hello Last week upgraded to 11.36 and today I removed old sql 2019 but apparently you also remove sql services. Now the sql database doesn't start anymore. I still have an old installation of sql 2022 with commvault license should I just start a new installation and then use the same instance ID which is set to passive? Or what is best practice in this situation??

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E
Byte
T
Bit
tomcegBit
asked in Self-Hosted Q&A
SharePoint Online - Custom App authentication

I’m unable to backup SharePoint Online.Failed to validate any of the configured Azure Apps against the SharePoint Tenant Admin site. 1) Please verify the SharePoint Tenant Admin Url. 2) Please check the credentials and permissions for the configured apps. 3) Please ensure Custom App authentication is enabled on the SharePoint tenant (https://kb.commvault.com/article/63803). [Not available]I’ve configured this many time before, but apparently it recently became impossible to enable customAppAuthentication on new tenants.Set-SPOTenant -DisableCustomAppAuthentication $falseSet-SPOTenant : Updating DisableCustomAppAuthentication is not allowed anymore for new tenants. This is part of Azure ACS feature retirement plan as outlined in https://aka.ms/retirement/acs/support.The customAppAuthentication is still described as a prerequisite in the Commvault documentation, even for version 11.38:https://documentation.commvault.com/11.38/essential/complete_office_365_guided_setup_for_sharepoint_onli

1006
S
Vaulter
N
Bit
NezBit
asked in Self-Hosted Q&A
Marking VM Backup Jobs with quiescing error to be completed with error Job?

I need to mark VM backup jobs with a quiescing error to be completed with the error job?

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Erase4ndReuseMedia
Byte
E
Byte
ETOByte
asked in Self-Hosted Q&A
How to skip application backup without pods on Kubernetes

Hello All,We have Red Hat Openshift Kubernetes Clusters. I have two question1-we have some apps without PODs. Is there a way to skip them.2- We have some namespaces. They have no any object installed in. They are also failing during backup. Is there a way skip this error ?

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A
Vaulter
L
Byte
lborekByte
asked in Self-Hosted Q&A
check if media agent can rebooted

Hi! Is there a way to check if media agent has on-going activity? Don’t see any API for job controller or media agent call that can be used.  I’m struggling with automatic patching for backup infrastructure but want to avoid interfering with client backup jobs or stuck LTO tapes as a result of reboot in the middle of write. So want to check if media agent is in use in a loop and reboot if no job is actually running.  Thanks. 

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S
Bit
I
Byte
igarapeByte
asked in Self-Hosted Q&A
File Indexing Stream Limit

We often note that file indexing jobs go to pending state with message:“Set pending cause [All of the backup agents are at the stream limit.]”Other jobs like backups and auxiliary copies are running fine at the same time. I have not found any setting which would change the number of streams used for file indexing.Any hint is highly appreciated.

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I
Byte
D
Byte
DennisByte
asked in Self-Hosted Q&A
Migrate Media Agent

Hi,we have a media agent with a b2d library and we want to migrate this to another new windows system.After that we want to reinstall the “old” media agent and hold them for HA.What is best practise to migrate an existing media agent to a new one?What is best practise for HA for the media agents? One productive, one cold stand-by? Or what option do i have?Regards​​​​​​​Dennis  

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sbhatia
Vaulter
G
Byte
GrzegorzByte
asked in Self-Hosted Q&A
Connections to Commvault SQL DBs

Hello!While playing in my home lab, with some limited functions i have decided to play a little with Network Interfaces ip configurations etc. Since i have switched networks and addresation Commvault is not longe able to work  In logs while trying to reinstal packages i do have this error: I have changed SQL configuration in this place - here is a new address.Commvault is installed Localy on same server as SQL. I have no access to WebConsole, CommandCenter or even Commcell Console. Is there any config file, or reg entry where i can check how CV wants to connect to by DB?I do not have much experience with SQL DBs. Im running on 11.36

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sbhatia
Vaulter
F
Byte
FQueiroloCeibalByte
asked in Self-Hosted Q&A
11.36.49 - VirtualizeMe - "failed to install grub"

Commcell 11.36.491touch Linux iso 11.36.49 (DVD4_R11_B80_SP36.iso) I’m trying to virtualize a 1-touch backed up fileserver and running into a “failed to install grub” error message at the end of the process this is the disk layout i’m trying to restoreI have the client logs but I don’t know where to look (and also don’t believe it’s safe to upload as-is here)Any ideas?

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sbhatia
Vaulter
R
Byte
RlpCVVntByte
asked in Self-Hosted Q&A
Restrict Commcell Console and Command Center access only from the Jump servers IPs

Is there a way to Restrict Commcell Console and Command Center access only from the Jump servers IPs without affecting the existing backup operations? We have a multiple vCenter that is communicating with commvault to backup the VMs. If I create a firewall rule that will only allow access from the Jumpservers, would that affect the backup/restore operations? TIA!

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D
Vaulter
PedroRocha
Byte
PedroRochaByte
asked in Self-Hosted Q&A
Is there a way to control when the synthetic full in a server plan runs?

Hello, I am still tryin to get used to server plans. Consider the following requirements:weekly full backups on Fridaysincrementals on the other days of the week If I create a server plan, with a 1 week retention, I understand it will run a synth full every 7 days. but when? will it be on Friday? Can I control this via backup window? If I do not have a full backup windows defined in the plan, synth fulls are controlled by the backup window as the incrementals? Regards,Pedro

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sbhatia
Vaulter
M
Byte
Michael.BByte
asked in Self-Hosted Q&A
Commvault Hyperscale X RA - prevent autostart of services

HelloDoes anyone know how to disable the automatic startup of the Hedvig services after a single node reboot? Disabling the CV services seems straightforward:But will this also prevent the Hedvig services from starting up automatically, or do I need to disable each of them individually?hedvigclogchk.service  hedvigdthrottle.service  hedvigfsc.service   hedvighblock.service hedvighealthcheck.service    hedvighpod.service  hedvigmntcheck.service   hedvigpages.service  hedvigswatch.service     Is there perhaps a cleaner or more efficient way to achieve this? ThanksMichael

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M
Byte
S
Commvault Certified Expert
SSchmidtCommvault Certified Expert
asked in Self-Hosted Q&A
Nutanix ahv vms with shared discs

Hi All, we have some vms with shared volumes. This is not support we know. But we have one question. We added scsi filter for all shared discs in the subclient filters so that only the local attched discs are backuped. But we still getting this event: scsi-1 Warning volume groups are not supported The job is shown as completed. Do you have an idear why the exclude is not working and the event vomes up ?

111
J
Vaulter
T
Byte
Thava_91Byte
asked in Self-Hosted Q&A
I want to configure Daily and monthy backup for File server

Hi Team,I have a question.We have one file server and the server size around 25 TB. We have created 2 backup set for daily and monthly. Because the adhoc monthly full backup takes around 25 days to complete so we want incre data on the time so created another backup set called Adhoc_daily  and run daily on different storage policy. Both are running to Tape library directly. But the incre backup cycle considering old full for reference. So it there any other way to reconfigure this backup. 

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Onno van den Berg
Commvault Certified Expert
J
james.lee
asked in Self-Hosted Q&A
Work completed with one or more errors when recovering from VMWare to AWS EC2 CLOUD.

During V2C (VMware to AWS EC2 Cloud) recovery, the recovery operation was completed, but the operation was terminated due to Complete one/error.Then, when you access AWS, the guest is created normally, but the validation fails and the guest is not runningThe target client is Windows 2019std, and the Commserve version is V11 SP36.The proxy server is V11 SP32.

162
J
Mohit Chordia
Byte
Mohit ChordiaByte
asked in Self-Hosted Q&A
Clarification on Using Plans vs Storage Policies

Hi Community ,I’m planning to transition from using storage policies to plans, which are currently configured in our environment.While plans are modern and aligned with future cv direction, I’ve noticed some limitations in flexibility that could influence the decision to continue with storage policies instead.For instance, in storage policies, I can configure multiple copies — say, a Primary and an Offsite copy — and assign different sets of clients to each. For example, 10 clients to the Primary copy and only 5 to the Offsite copy, based on requirements. I haven’t been able to find this level of granular control with Plans. When a plan is assigned to a client, it seems all associated copies are applied uniformly. Am I missing something here?Another concern is around scheduling. If I associate 100 clients to a single plan with one schedule, does that mean all 100 clients will initiate backups simultaneously? In many cases, specific clients require tailored schedules based on business n

443
Onno van den Berg
Commvault Certified Expert
E
Ersi
asked in Self-Hosted Q&A
VDDK thread timeout, possible VDDK deadlock encountered.

Hello Im having the following error:Error Code: [91:417]  Failure Reason: VDDK thread timeout, possible VDDK deadlock encountered. [vm.srvfs3.vmdk-Failed to open disk ; vm.srvfs3_1.vmdk-Failed to open disk ; vm.srvfs3_2.vmdk-Failed to open disk ]. Can you help me how to fix this?

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Onno van den Berg
Commvault Certified Expert
A
Byte
atitagainByte
asked in Self-Hosted Q&A
CommServe install on Windows CORE

Hi,I am wondering if anyone has installed a CommServe with Live Sync on Windows 2025 Core servers ? Theses servers will also need Command Center so all the extras for that will need to be installed on the Windows Core server.  Thanks 

333
A
Byte
A
Byte
AjalByte
asked in Self-Hosted Q&A
Nutanix AHV VM backup

hi i am having issue nutanix ahv vm backup  , when i start the vm backup with 6 vm in the sublcient , the proxy going un responsive, i need to switch off the vm and on it again, i tried to run single vm backup at a time , it worked ,when i tried multiple vm , proxy machine went down, i changed the reader to 1 and ran the backup success  what could the be  the issue 

102
A
Byte
0
Byte
0ber0nByte
asked in Self-Hosted Q&A
how to get all client properties

Hi Team, When I call the API below, I get the following output and according to this output, I think that the "enableDataSecurity":true information below actually shows the "Prevent Administrators from viewing or downloading your data" option in the CommCell Console interface. I checked it comparatively.However, there is a situation like this. In order to get this information, I need to get the clientId information for each notebook and get it one by one for each client.Since I backed up a lot of notebooks, it is not possible for me to do this one by one. How can I query all the notebooks in my system and get the "enableDataSecurity":true information? API BOL: https://documentation.commvault.com/2024e/expert/rest_api_get_client_properties.htmlAPI Call: GET <webservice>/Client/{clientId} HTTP/1.1 Sample of Output:"clientSecurity":{"enableDataSecurity":true,"clientOwners":["0ber0n"]

212
0
Byte
dude
Byte
dudeByte
asked in Self-Hosted Q&A
CommServe Database Scale Statistics

Hi,I`m reviewing some of the statistics within the Health Report and one of them is the Scale Statistics which in my case are showing the following; It recommends to run a “DBMaint -recommended” but my questions are;1- Considering I will be upgrading to 11.36 soon. Do I still run the DBmaintenance as recommend separate prior the upgrade or simple cheking the box for DB Maintenance during the upgrade covers it all?2- Proactive DBMaintenance: says it tries to defrag indexes when it reaches certain criterias. Are those criterias documented available to customers? Any alerts that can be enabled in case it fails?3- It shows Commserv DB is 151GB and tempdb and log “too large” - are there published parameters that specify what too large is?4- Is there anything such as a too large CSDB? When is it recommended to spin up a new CS instance? Any documentation on this?Thanks in advance.

332
dude
Byte
dude
Byte
dudeByte
asked in Self-Hosted Q&A
Docs online - Submit Feedback option not available

Before posting I reviewed the previous thread but it appears that this is from over a year ago.Need to report some documentation pages that are incorrect but I cant submit a feedback for that particular link because it is under “Expert” and support told me to raise a CMR which seemed not to be the right approach for a documentation review.​What is the proper direction for customers to request for a documentation review/fix? Thanks

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dude
Byte
description of image

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