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Self-Hosted Q&A

Ask and answer questions about your self-managed and on-prem software

  • 4,977 Topics
  • 21,467 Replies
4977 Topics
Jennifer Kelley
Vaulter
Jennifer KelleyVaulter
published in Self-Hosted Q&A
Update: Commvault Cloud release 2024E (11.36) & download processNews

Start here if you are looking for CPR 2024E (11.36). For details about features and enhancements in the release, check out this blog post in Platform Updates. And be sure to check out our customer webinar covering the enhancements and fall release schedule (now on-demand). To access to the release prior to November 15, submit a request to download from this page on the Docs site - follow the link under General Availability for “Request Latest Media kit” at the bottom right as shown below. GA download request path for 2024E (11.36) For further updates on our platform release schedule and plans going forward, read this blog post.

5020
Jennifer Kelley
Vaulter
1 month ago
D
Byte
drPhilByte
asked in Self-Hosted Q&A
DR backup full export location and schedule

Hi all, In our case, it seems that the export location is nearly full. However, the jobs in both the disk and tape library associated with the DR backup appear to be of regular size. What’s strange is that the DR backup is committed every 3 hours.My questions are:Is it possible to change the default retention period (90 days) for the export location? Where can I check and modify the schedule for the DR backup? Is it possible to delete DR backup jobs from the export location when there is insufficient space? Your help will be much appreciated!

3
J
Vaulter
3 hours ago
J
Byte
John RobertByte
asked in Self-Hosted Q&A
Vmware VSS writer issues with Redgate SQL Clones

I’ve encountered an interesting issue and I’m hoping someone might have a creative solution.A customer of mine is using Redgate software to clone SQL databases. These cloned databases are mounted as virtual disks on the server, appearing as disks in Windows Disk Manager, but not as VM disks.When performing file system and application-consistent snapshots, they fail on the SQL writer due to the virtual disks created by the SQL clones. The same issue occurs when attempting to quiesce the filesystem from VMware.This could potentially be resolved by using the database agent and running crash-consistent snapshots, but I’d prefer to continue running only VM backups of this server, if possible.Is there a way to exclude these cloned databases from the VSS snapshot, either on the Commvault, SQL, or VMware side, since these databases don’t need to be backed up?Any suggestions?

6
J
Byte
1 day ago
Erase4ndReuseMedia
Byte
Erase4ndReuseMediaByte
asked in Self-Hosted Q&A
Exchange Mailbox Backup Agent

Is anyone from Commvault able to comment on whether or not there is an Exchange Mailbox Backup Agent on the roadmap?

4
Erase4ndReuseMedia
Byte
1 day ago
N
Byte
NateDoggByte
asked in Self-Hosted Q&A
Syn Fulls and Plans

When creating a Plan, there is still no option to run syn fulls? I have to create the plan then go to auto-created schedule in the java console to add the syn fulls to the schedule. 

2
N
Byte
1 day ago
M
matisardi
asked in Self-Hosted Q&A
MS SQL Application aware backup is skipped

Hi all,I am trying to do an Application aware backup of a virtual machine with MS SQL but I can’t.  Application aware backup is skipped, but VM backup completed successfully.Any idea? Thanks!Matias

2
M
1 day ago
J
Bit
JamesonBit
asked in Self-Hosted Q&A
PowerStore subclient slow

Hi,New here and wanted to ask a question and appreciate any answers!  We have a PowerStore client backing up a 35 subclients.  We have about ½ of them running for several days, two in particular are close to 10 days run time.  We just impleneted backing up these fileshares in PowerStore so I am sure there are somw tweaks we can make.The start times for the fileshares to start backing up are staggered.  Some of the larger subclients have a very low throughput at  0.08 GB/hr while others 3000 GB/hr.Any help at all would be awesome.Thanks  

6
J
Bit
1 day ago
J
Byte
JanRByte
asked in Self-Hosted Q&A
Disable Software Compression on a second copy

Hi, is there any possibility to disable software compression an a secondary copy?In my setup I have a primary deduplicated copy with software compression enabled, for an additional secondary copy I need to disbale on that copy software compression and deduplication since the Dell Data Domain and CyberSense doesn’t want to have compression enabled.Here it is described that it should be possible to disable it, but I didn’t see that option.https://documentation.commvault.com/11.20/modifying_software_compression_on_non_deduplicated_storage_policy_copy.html Is there any possibility to disable it anyway? BR 

5
Mohamed Ramadan
1 day ago
A
Byte
Amin91Byte
asked in Self-Hosted Q&A
Media Agent Hardware refresh with Tape Library attached

Hello Team, I planned to perfom a hardware refresh of a media agent using this procedurehttps://documentation.commvault.com/2023e/essential/performing_mediaagent_recovery.htmlThe media agent has lun attached provided by Netapp Storage  (mount path)I'm confident because I've already done it, but this  MA has a tape library attached. I am checking if it is a DAS or FC(zoning) do you have any tips ? Thanks !  

1
A
Byte
1 day ago
J
james.lee
asked in Self-Hosted Q&A
Linux one touch backup completing with error, system state backup failed

In RHEL 7 and 8 versions, the system state backup failed with this message during 1-touch full backup and incremental backup.Message: System State Backup Failed: [Error: The following utility is missing from the system [killall]. Install the corresponding rpms/dpkg before running a new incremental one-touch backup] I desperately need your help 

1
Mohamed Ramadan
2 days ago
Nikos.Kyrm
Byte
Nikos.KyrmByte
asked in Self-Hosted Q&A
PaaS | Azure App Service / Web App backup

Hello community, We have a request for backup some Azure App Services (Web App) in Azure (PaaS).From supported-technologies table, I cant find them:https://www.commvault.com/supported-technologies#So, are they supported in Commvault?Please for your feedback.Best regards,Nikos

1
S
Vaulter
2 days ago
D
Byte
drPhilByte
asked in Self-Hosted Q&A
Moving mount paths between Media Agents in Commvault without moving data

Hi Commvault experts,I would like to discuss following situation.We need to move the mount paths of the disk library from the current Media Agent to a new one. The mount paths are attached to the Media Agent and appear as local disks; however, they are actually presented/mapped from the storage array as local disks/paths. My question is: how do we move these mount paths to the new Media Agent, when no physical data move is required? It’s simply a matter of re-presenting these mount points to the new Media Agent from Commvault's point of view.Your explanation will be much appreciated!

4
D
Byte
2 days ago
D
Byte
drPhilByte
asked in Self-Hosted Q&A
Media Agent Migration: Is Moving the Index Cache Necessary?

Hi Commvault experts,I have one more question regarding the Media Agent migration, specifically about the Index Cache. Is it absolutely necessary to move the Index Cache? In some resources, I've read that it might be possible to skip this step. Is that correct? Can the Index Cache be rebuilt automatically during new backup jobs?Also, is the actual process of moving the Index Cache directory simply a copy-paste operation in the operating system?Once the Media Agent migration is complete, I can close all related threads and provide detailed comments.

2
D
Byte
2 days ago
G
Byte
gary mcneelyByte
asked in Self-Hosted Q&A
Command center client description

Question:How do I view the description of my clients from the Command center, just like I can when logging in the the java console ?   

5
Erase4ndReuseMedia
Byte
2 days ago
E
Byte
Egor SkepkoByte
asked in Self-Hosted Q&A
Mailbox restoring taking to long

Hello,i am trying to restore mailbox, but Creating recovery point taking way to long, stack on 60% In livebrowser log i dont see any errors only 448   2f58  12/07 15:46:27 ####### TPool [IOCPServerPool_CVODS_livebrowseserver_sv1835_2]. Ser# [1] Tot [4], Pend [4], Comp [0], Max Par [0], Avg Work Time [0.00 s], Avg Wait Time [0.00 s]448   2f58  12/07 15:46:27 ####### TPool [SdtTailThPool]. Tot [0], Pend [0], Comp [0], Max Par [0], Avg Work Time [0.00 s], Avg Wait Time [0.00 s]448   2e08  12/07 15:48:30 2404962 JM Client  Warning : Dropping attempt to mark job alive because it is within 20 minutes of previous attempt. Previous Attempt was at [Wed Dec  7 15:36:30 2022].448   2f58  12/07 15:51:27 ####### TPool [IOCPServerPool_CVODS_livebrowseserver_sv1835_2]. Ser# [1] Tot [4], Pend [4], Comp [0], Max Par [0], Avg Work Time [0.00 s], Avg Wait Time [0.00 s]448   2f58  12/07 15:51:27 ####### TPool [SdtTailThPool]. Tot [0], Pend [0], Comp [0], Max Par [0], Avg Work Time [0.00 s], Avg Wait Time

5
N
Byte
2 days ago
E
Byte
Egor SkepkoByte
asked in Self-Hosted Q&A
expanding disk storage

Hello, I want to expand the current disk storage. How do I find out whether the current Media Agent can connect additional MP or its on the limit?We have 4 node with 2x ssd on each node. But i dont know if we have LARGE or EXTRA LARGEAt the moment we have 2x Libraries with 1PB each

2
E
Byte
2 days ago
No special characters
Byte
No special charactersByte
posted in Self-Hosted Q&A
Commvault error codes going nowhere

Hello! I have been a Commvault user since 2020, and finally it was time to ask or discuss this feature.Many times when there is an issue with a job, we see the error code xx:xxx (or similar syntax), the error code is highlighted. We can click on it, and it will do a search in the commvault knowledge base. Could be very useful. However..I can remember maybe 2-3 times where the error code link actually showed a relevant article. Most times, there are no articles related to the specific code.. If I remove the special characters, then once in a while I will find something related to the issue, but most times it doesn’t help.Room for improvement.

1
Damian Andre
Vaulter
2 days ago
F
Byte
F@bEDFByte
asked in Self-Hosted Q&A
Copy the contents of a specific tape to a disc library

Hello,I want to know if it’s possible to copy the content of a specific tape to a disc library ? Regards,Fabrice

3
F
Byte
2 days ago
J
Bit
JohnCMBit
asked in Self-Hosted Q&A
Incremental snapshot of RDS databases?

Hello everybody,AWS Backup is currently offering Full and Incremental level backups when it comes to protect RDS instances on AWS Cloud (Reference: https://docs.aws.amazon.com/AmazonRDS/latest/UserGuide/USER_WorkingWithAutomatedBackups.html)Using Commvault v11.32, documentation states that Commvault can only perform Full level backup which involves huge cost when doing AWS Native Snapshot protection when it comes to protect RDS instances (Reference: https://documentation.commvault.com/2023e/essential/backing_up_amazon_rds_instance_group.html)  Is there any way to perform Incremental snapshot of RDS instances in the future using Commvault on AWS ? FYI, I am already aware about the export and dump based backup for RDS instances but those are too inconvenient to restore (for export, it requires an EC2 instance with a configured database to receive the data; for dump based backup, we need a configured database engine on an Access Node or the Media Agent to receive the data, which is a nigh

2
J
Bit
2 days ago
I
Byte
Ibrahim KhalilByte
asked in Self-Hosted Q&A
Media agent server Migration/ Hardware refresh with same hostname and IP

We have a physical media agent server, that is very old and want to replace it with new physical server. So, we need to migrate / Hardware refresh the media agent server with same hostname and IP.What is the procedure and steps, we need to folow to perform this task smoothly.  

3
Damian Andre
Vaulter
3 days ago
E
Vaulter
EguoVaulter
asked in Self-Hosted Q&A
Windows activation code missing for RO1200

Hi  We tried to active windows 2019 of RO1200 with below doc(https://documentation.commvault.com/2022e/essential/what_s_in_box_01.html), we found found there was no Windows Server 2019 Standard Product Key sticker on the top of the server. Is there any way to find the Windows Server 2019 Standard Product Key for RO1200? Thank you in advance for your answer !

1
gjack
Vaulter
3 days ago
B
Byte
Brent AtwoodByte
asked in Self-Hosted Q&A
Okta and Commcell Access

Hello, we recently ran through a Security Health Review, with a third-party, and it was advised that we turn on MFA for Commvault.  I worked with our Infosec team and got Okta setup on our Commvault Command Center.However, I was wondering how do I get the Commcell to automatically redirect to Okta when someone is logging into the Commcell, while inside the server, or using the Jar file?I know there is the ‘Login with Command Center’ link, however, I can put my username and password in, and I get in fine (without an Okta prompt).  Is there a way to force the ‘Login’ link?We are on version 11.32.63.Thanks!

6
B
Byte
3 days ago
K
Byte
Kamil
asked in Self-Hosted Q&A
Index Server Health Check

Hello Commvault Community, I would like to ask you if you might know which setting or configuration is responsible for refreshing the information in the Index Servers properties in the “Health Check” column (from CommandCenter).  All IndexServers are working and there aren’t problems with them, it's just that it shows an outdated Health Check and the question came up as to why and what might be responsible for it, to take an analysis of why it hasn't been updated.  Enviroment version: 11.34.38 Thanks in advance,Kind RegardsKamil

4
K
Byte
4 days ago
L
Byte
LucyByte
asked in Self-Hosted Q&A
Plans, storage policies and Auxiliary copies

Hi all, hopefully someone can help with this.We’re long time users of Commvault and very familiar with storage policies, schedule policies and the like. We’ve recently migrated our VMware estate to a new vCenter and have taken the opportunity to also migrate to using Plans at the same time. I’ve got a number of plans based on the times I want the backups to happen and the storage it’s going to (our retention is the same on all of them). So this has meant that I now have a large number of storage policies and I feel like the Aux copies are not really running efficiently because there’s so many of them (they are all trying to use the same resources, lots of errors about being unable to set up the copy pipeline that I wasn’t getting before). Backup hardware hasn’t changed whatsoever and the primary copies are working fine so I don’t feel this is to do with the new equipment as the issues are all contained within the existing setup (MAs, storage). Previously we had 2 storage policies cover

6
L
Byte
4 days ago
K
Bit
KameshBit
asked in Self-Hosted Q&A
Restore SQL database with TDE encryption

We are backing up SQL database with TDE encryption. Could we restore the encrypted database to original server or different server without any encrypted key.

1
S
Vaulter
6 days ago

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