MAXDB backup via workflo

Hi ​@Grzegorz_Z 

Are all details defined under workflow correct?

Is client’s check rediness passing from CS?

At which phase does the workflow fail?

Hi Grzegorz,

Thank you for the details. I checked your questions and here are my points:

Just to add on top of what my Colleague ​@CV_GK mentioned

1. Check the instance configuration and OS user

Go to Client Computers → SAP MaxDB instance → Properties and check which OS user is configured there.

Log in to the database server with that same OS user and try to run:

the dbmcli backup command, or

the same script that the workflow uses.

Make sure this user can run the backup directly on the server.
If the OS user cannot run it manually, the workflow will also fail, because Commvault uses this user to run MaxDB commands.

2. Use the correct workflow

The correct workflow for MaxDB backup is “SAP MaxDB”.

The workflow “SAP MaxDB XUSER” looks like a custom workflow and is not the one used for standard backups.

Official workflow link:https://cloud.commvault.com/commandcenter/?_gl=1*nbj2y7*_gcl_au*NDc5ODM5ODMxLjE3NTg3MDMzODI.#/softwareStore/12699

3. Check the workflow version

If step 1 works fine, please check the version of the SAP MaxDB workflow in your Commcell.

If the version is older than 1.1.2.22 (updated on Oct 30, 2025), download and deploy the latest one.

Guide for updating workflows:

https://documentation.commvault.com/2024e/commcell-console/downloading_and_updating_workflows_from_commvault_store.html

Kindly let us know if you have further queries.

Hi!

Thanks for your response!

Check the instance configuration and OS user

We do have checked and backup triggered from the server is working  fine with the same user.

No matter is anything configured on client instance from CV side backup is failing anyway.

We are using the same user which is able to trigger backup directly from server.

Use the correct workflow

We have used those two workflows, both are failing.

Check the workflow version

Both wofrklows were downloaded directly from cloud.commvalt (store.commvault) like week ago.

Check readiness is passing fine, we do have checked workflow input many times. I have posted a screenshot in 1st post regarding where errors occurs. 

I would recommend creating a support case and uploading the CommServe logs, client logs, and the CSDB backup. With those details, the support team can take a deeper look and provide more accurate guidance.