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Software Upgrades and Updates

Discuss topics related to environment upgrades and release updates

  • 158 Topics
  • 549 Replies
158 Topics
A
Arti
asked in Software Upgrades and Updates
Update Commver SQL Injection Vulneravility

Good evening all, I new with Commvault, so i try to update 4 Commserv in LiveSync topology. We need intall the maintence release (CV_2025_04_2: SQL Injection Vulnerability) I don’t know if mandatory follow the procedure describe in Commvault Doc Installing Feature Releases On CommServe LiveSync Setup Or if it’s posible follow the steps describe in these topic SP upgrade and Livesync | Community Thanks in advance!

143
A
Steinar
Bit
SteinarBit
asked in Software Upgrades and Updates
HPE Morpheus VM

When will the be support for Hypervisor backup from HPE Morpheus ? (VM Essentials/Enterprise)

564
Onno van den Berg
Commvault Certified Expert
V
Byte
VBalazsByte
asked in Software Upgrades and Updates
You must upgrade all MediaAgents at the same time

I’m planing to upgrade our Commserve from 11.28 to 11.36. During earlier updates I started the update with Commserve and Commcell Consol. If it succeeded, Media Agents followed one by one. Maybe our 8 MA was updated in two different day. Thereafter, clients followed. But now, in the “Changes in Commvault Platform Release 2024E (11.36)” document I can find that, “You must upgrade all MediaAgents at the same time.” Why is it mandatory?Commserve 11.36 can’t manage MA ‘s on version 11.28? Two MA, one on 11.28, other on 11.36 can’t work together? Not forever, just for a few days.Thanks in advance.

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V
Byte
B
Byte
BatuhanByte
asked in Software Upgrades and Updates
Client Certificate Errors

Hello, Recently, I have been encountering client certificate errors in my cases. While we can resolve them, I suspect that Commvault introduced some changes regarding client certificates starting from version 11.32. Could there be any insights or information about this issue?

222
sbhatia
Vaulter
R
Bit
RafterBit
asked in Software Upgrades and Updates
Active Directory Permissions to Back Up Group Policy Objects

Hello! Having just upgraded to 2024E, specifically 11.36.41, I notice the Active Directory agent now supports backups for GPO as documented here - Great. Changes in Commvault Platform Release 2024E However, the permissions required are not particularly helpful: Permissions to Back Up Group Policy Objects via PowerShell: The account must have the necessary permissions to back up GPOs using PowerShell cmdlets. By default, members of the Remote Management Users group possess these permissions. My question is, if you don’t want the account to be a member of “Remote Management Users” or admin groups, what granular permissions can be set on the account to still achieve the backup? full error:----- Currently whilst the backup is completing for AD as it always has, its now completing but with error “Failed to process group policy object”.Error Code: [28:548] Description: Failed to process group policy object. Please verify following: (1) User account configured in Active Directory connection s

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B
Byte
Henk22
Vaulter
Henk22Vaulter
asked in Software Upgrades and Updates
Upgrade 11.24 -> 11.38, one step?

One of our customers is still on 11.24. They want to upgrade to 11.38. Is this possible in one step? Or is it better to do this in more steps? Thanks!

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Henk22
Vaulter
T
Byte
ThomasGByte
asked in Software Upgrades and Updates
Third party software security updates

Hello, Security scans are being carried out at many customers' sites and are increasingly pointing out third-party software installed by Commvault and missing security updates. Are the third-party components automatically updated by Commvault updates? Can the updates also be installed manually without any problems? Regards, Thomas

182
J
Vaulter
S
shay.itah
asked in Software Upgrades and Updates
upgrade commserve and dr environment

Hi friends, can someone send me the best practice of cs and dr MR update? I can’t find it in the documentations. I should update by this flow: first cs prod instance 1 and then instance 2, after that DR instance 2 and then instance 1 ? Thanks

321
A
Vaulter
A
Byte
AleksandraByte
asked in Software Upgrades and Updates
Backups not working after Qumulo update to 7.4.1

Hello Everyone, my customer is running Commvault in version 11.32.83 and Qumulo in version 7.4.0. After he updated to Qumulo 7.4.1, Qumulo backups began to fail at the scan phase with the error: “Failed to create snapshot or build snapshot information” Rolling back to Qumulo 7.4.0 resolves the issue. I’ve found that Commvault is aware of this issue and is working on the fix. Will the fix be included in future MR’s of 11.32? Best regards, Aleksandra

222
A
Byte
R
Bit
Roderick SerbonyBit
asked in Software Upgrades and Updates
Spring Framework < 5.3.40 / 6.0.x < 6.0.24 / 6.1.x < 6.1.13 Path Traversal (CVE-2024-38816)

Hi, is there a reference document to remediate this reported vulnerability? Path : C:\Program Files\Commvault\ContentStore\MessageQueue\lib\optional\spring-core-5.3.39.jar Installed version : 5.3.39 Fixed version : 5.3.40 Thanks

414
R
Bit
J
Bit
jferrisAMSBit
asked in Software Upgrades and Updates
backups stopped working file and sql

Seems friday our backups stopped working for file and sql. I show cvd.exe faulting in application logs on all of the serves for the agent. I strongly think this was from some update or upgrade from Commvault. All agents in portal show “Not ready”. On each box I can see the metallic communication service going off and on every few minutes. Something changed and its for everything. No support on weekends so things just aren’t backing up. Need any help if possible. I have restarted our on prem media gateway - no change I have restarted a few of the SQL servers - no change dont see anything changed in Firewall. no denies etc I can reach Media agents from clients Any ideas? Version is 11.38.15 on all agents and media agent.

191
CV_GK
Vaulter
H
Byte
hoco2023dkByte
posted in Software Upgrades and Updates
Agent upgrade strategy

Hi, We’re about to start upgrading the agents on the client servers and I’m curious how others are handling this activity. Of the course the goal is to have a successful upgrade and don’t cause any disruption. For the overall approached we will be using this: Updating Commvault Software on a Server Group https://documentation.commvault.com/2023e/essential/updating_commvault_software_on_server_group_01.html We will be grouping our client servers into patch groups of 25 clients. Besides stopping the schedule policies and any running jobs what else should we be aware of? Also is anyone perhaps using a blackout window when performing the upgrades? It looks like you can add that to a server group but I’m not sure if it’ll work or not? It’s just to be 100% sure nothing will start while performing the upgrades. Last thing, we have some SAP HANA log backups that are being triggered from client side so they will not be stopped when the schedule policies are disabled. What is the best way to han

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H
Byte
A
Byte
AleksandraByte
asked in Software Upgrades and Updates
Vulnerability for Microsoft .NET 8.0

Hello, one of my customers is running CV 11.32.89 and .Net 8.0.406. Their Security Team discovered vulnerability in the current .Net version and advised to update to .NET_9.0_SDK_(v9.0.200)_x64. However, in the Commvault KB I see, that manual DotNet updates to another major version (e.g. 8->9) are generally not allowed: Manual Upgrade of .NET Core Runtime Could you please advise how the customer can proceed to handle the vulnerability? Best regards, Aleksandra

874
A
Byte
D
Byte
DennisByte
asked in Software Upgrades and Updates
Download Software cache

Hi,i have updated my Commcell to V. 11.28.141.Now i will update my clients.Is it possible to upload the software to my Commcell?Because my Commcell have not Internet connection. RegardsDennis

302
D
Byte
C
Bit
Commvaulter2024Bit
asked in Software Upgrades and Updates
suppressing alerts during maintenance

Hello - Is there a way to suppress all alerts while doing maintenance for example- during commvault software upgrades, installing MR etc ? Thanks!

343
C
Bit
I
Byte
ITStorageEWLByte
asked in Software Upgrades and Updates
Upgrade from 11.32.65 to 11.36.46 on server offline.

Hi, I need to update the Commvault server to the specified version, but the server is offline.Which packages or software kits do I need to download? Thanks

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I
Byte
K
Bit
Kamil PociaskBit
asked in Software Upgrades and Updates
Verification of upgrade process from Commvault 11 SP16 HPK38 to the latest version

Dear Support Team, We are planning to upgrade our Commvault environment from the current version 11 SP16 (HPK38) to the latest available version (11.38). Please confirm the following points: Upgrade Path: Is there a mandatory intermediate step(s) through version(s) 11.28 (2022E) or/and 11.32? Are there any additional constraints in our configuration? SQL Server Requirements We currently use SQL Server 2014 Service Pack 2 (SP2). Is an SQL upgrade required before proceeding? Planned Downtime What is the estimated downtime for each upgrade phase? Are there recommended time windows for specific components (CommServe, Media Agents, clients)? Are there any additional validation steps required? Thank you in advance for your support in planning this critical process. Best regards!

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Y
J
Bit
James79Bit
asked in Software Upgrades and Updates
Windows 11 24h2 Commcell

I had Commcell concole installed and working on a Windows 11 24H1 laptop. After updating to version 24H2 my console disappeared and I am unable to reinstall it. Has this been seen before?

292
J
Bit
L
Byte
LibiByte
asked in Software Upgrades and Updates
Issues with Connections building up on CommServe after upgrading to 11.36.39

We upgraded from Commvault 11.32 to 11.36.39 on Jan 22, 2025, ever since we’ve upgraded we are having issues where all our jobs start going into pending then failing. From Commvault developers all they can tell us is that Connections are not closing on the Linux CommServer. They are not able to tell us why this is happening, is there anyone else running a Linux CommServer and upgrading to 11.36.39 and having these type issue?

441
CV_GK
Vaulter
P
Byte
Pascal ZachByte
asked in Software Upgrades and Updates
Support of MongoDB 8

Hello, for planning my own roadmap, I need to know when backup&recovery of MongoDB clients on version 8.0 are going to be supported. Until now only version 7.0 can be found on documentation and version 6 is going to be out of support middle of 2025. When and for which Commvault Platform Release will MongoDB 8.0 be released? Regards

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J
Vaulter
G
Byte
gary mcneelyByte
asked in Software Upgrades and Updates
The software version on client backing up as VM with FSA agent installed shows missing latest feature release

I have clients that I was previously backing up as a FSA, I released the FSA license and starting backing them up as VM’s. The software version on client backing up as VM with FSA agent released shows missing latest feature release I would like to continue backing them up as VM’s, I just don't want them to show up on the Software Version report as missing the latest feature release. What are my options ?

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G
Byte
N
Bit
NOCBit
asked in Software Upgrades and Updates
i tried a lot tet live session to have training to know how to configure back up schedle on servers but no reply from them

i tried a lot to have live session to have training to know how to configure back up schedule on servers but no reply from them a lot of tickets and messages and no benefit and the customer care closed my calls when describe my issue!

212
Erase4ndReuseMedia
Byte
J
Bit
James BucklandBit
asked in Software Upgrades and Updates
.NET Core 6.0.goes end of support November 12, 2024

.NET Core 6.0.goes end of support November 12, 2024. When can we expect an update for this please?

117510
Onno van den Berg
Commvault Certified Expert
C
Comtech
asked in Software Upgrades and Updates
Vulnerability scans detect CommVault Dotnet framework package 6.0.16

Hi Good Day, We have recently upgraded CommVault server to latest version 11.36.35 which use the Dotnet framework version 8.0.11. This was to fix the Dotnet version 6.0.16 vulnerability issue. Even after the upgrade the security scan detect 6.0.16 package on the CommVault server. When I check the add/remove program it shows both 6.0.16 and 8.0.11 packages. Not sure why, as it supposed to be maintained the version 8.0.11. Appreciate your help on this matter. How to fix it.

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C
I
Byte
Ibrahim KhalilByte
asked in Software Upgrades and Updates
Commvault Platfrom update from 11.24 to latest LTS 11.36

We would like to upgrade commvault from 11.24.153 to latest LTS 11.36. Please share the below queries. Is there any complexity to upgrade directly to latest LTS 11.36? We are using Active/Passive CommServe nodes with live sync. Please share a upgrade procedure with livesync enviroment. Current SQL version is 2019 - 15.0.4236.7 and Windows Server version is 2019 standard. Do we need to upgrade windows as well as SQL to 2022 or 2025 separatly or it would initiate automatically during upgrade process?

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MarkGiffordDA
Bit
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