Software Upgrades and Updates

I’m trying to get a list of clients which would be a problem when I update to 11.44 from 11.36 and there are multiple clients running 11.24 and older versions.This document explains what the errors do when I run the test upgrade from the java console but there are no steps documented to explain how to do this.Troubleshooting Errors Found During a Request an Upgrade or Test Upgrade How do I get the list of clients which would be an issue when I do the update?

Hello,Due to a technical feature, we plan to use version 11.46 ( innovative version ) and wait for the next LTS versionHowever, this might cause some additional operational tasks in our side:.Patch our Commvault Server every 1 or 2 months.Update agent on Windows Servers  Based on :Innovation Release 11.46 Do you have any idea about how to deal with Windows Servers and the installed Commvault agent ?For instance, if we are on Commvault update release 11.46.30 and we patch the server to the next innovation version 11.46.40On a on-prem Linux-based server, I think this update might take 1h or 2hHowever,  what about the agent on Windows Clients ( File Server for the most part ) ?Do we have to also update the Windows Agent client on Windows ? Regards, Alejandro  

A customer has upgraded to 11.44.25 and has since got indications from AV scan that there are vulnerabilities in binaries in the Commvault installation directories. This is related to Python, OpenSSL, Apache Tomcat, Log4j and .NET 8. When I compare with other systems running 11.44.25 I find that versions differs. I can see newer versions included in the downloaded software, but they are not updated. For example .NET 8 which is soon end of live is still the active on the Commserve, even though .NET 10 is included in the download. Can someone please describe at which point is these third party binaries updated and what could cause them not being updated?/Patrik

Hi,The customer observed the issue after updating from 11.39 to 11.40. They are now on 11.44, and the problem persists.There are no details in the HTML reports (Virtual Machine Protection) sent via email. However, if they configure it to compress HTML, all details are included. Is this expected behavior since version 11.40, or is it a bug? Can we expect a fix?Regards,Lukasz

Is it no longer necessary to create Exchange Recovery Points for Exchange Online or might this be a bug?     

Hello Team,We have recently upgraded Commvault to Feature Release 11.44.25. Following the upgrade, we have observed few issues with the new version.One of the issues identified is related to VM Group Plan assigningIssue Description:When we create a new VM Group under vCenter and assign a Plan, the configuration is saved successfully. However, the assigned Plan is not reflected correctly in the CommCell. Instead, the Commvault Console automatically associates a different policy and storage pool with the VM Group.Even if we try to change the correct policy from Console, it will not get changed. Under normal circumstances, the policy and storage pool should be assigned based on the configured Region and Plan.Could you please investigate this behavior and confirm whether this is a known issue in Feature Release 11.44.25? Please also advise if there is any available hotfix or workaround to resolve the issue.We would appreciate your assistance in identifying the root cause and resolving this

I was using version 11.28, and last week I upgraded to version 11.40.67.Backups after the upgrade work without any problem, but when the 'Commcell Console' outputs a backup report in XML format, the Client Group is not displayed correctly.   How can we resolve this issue

the message on the screen just says please wait while our servers start up this may take a few minsits been like this for a while, i have restarted the mango servers and the webservice and have reboot the systems and looked into the registry for HKLM\SOFTWARE\CommVault Systems\Galaxy\Instance001\WebConsole\baseURL).i have also run http://localhost:81/SearchSvc/CVWebService.svc which comes back with a failed webpage load so i am assuming it might be something to do with the .NET framework, the only issues is that is in on a air gapped network with no access to the internet, so i would have to download the correct .NET framework for this version i would include screen shots but for this i have do a lot of paperwork to info off the system. and redact a lot of stuff.any suggestions s would be very welcome :) 

Hello,I have an issue with displaying some informations in command center.Some data like Commserve Name, Version oraz data about top 5 largest servers on dashboard displays xxxx instead of the real values.Do you guys have an idea what can be wrong here?Temporarly I have two commserve’s in live sync - old one on Windows and new one on Linux. The issue is present only when active commserve is a linux one (new one). I planned to reinstall this windows also and make both commserve’s on linux, but i’m not sure if this is a good idea doing it and having this issue.Thanks in advance for help.Regards,Mateusz

Hi AllI’m planning to migrate my commserve virtual machine to another new. More resources and a newer windows OS, using same name and ip address.I’m reading about the guidelines to follow in this documents.CommServe Hardware Refresh: Preparing the Old CommServe Computer for ShutdownInstalling the CommServe Server in a Windows Environment Not my first time, but the last was years ago… and the procedure always change a little.Commvault software version now is 11.24.144 and I downloaded 11.44 package setup My main question is whether I can make this version jump directly or if I need to install an intermediate version first.And the other question is if i can apply the license file i already use Thanks

I would like to update CommCell from 11.40.xx to 11.44.xx.Unfortunately, I keep running into this problem (with several customers already).Even though the service is running.

Please bare with me as Im still a novice in terms of commvault.  I was going to open a case with support but I figured I would post here first to see if anyone could assist.so our DBmaintenance job doesnt see to want to run like it use to back on 11.32.xI think this has been going on since we upgraded to 11.40.x from 11.32.xWhen the job runs we get the following  I know it said it completed but it also states that it has failed.I havent tried to run in manually via the cmd line.   Doesnt even send an email.   Guessing something totally changed from 11.32 to 11.40 ThanksBC 

Current commserve version is 11.36.98 and using commcell console. if we upgrade to 11.44 are we still be able to use commcell console?

Hi Team,We have upgraded our CommCell environment from Commvault 11.32 to 11.40. The CommServe and other MediaAgents were upgraded successfully. However, one MediaAgent is failing to upgrade from 11.32 to 11.40. We are facing the same issue with both: 1. Push upgrade from CommCell Console 2. Manual upgrade using the Commvault 11.40 media kit MediaAgent Details: - Current Commvault Version: 11.32 - Target Commvault Version: 11.40 - OS: Windows Server 2016 Standard - OS Version: 1607 - OS Build: 14393.9060 Error observed during upgrade: "Failed to install IISServerRoles2012 with error code 0xFFFFFFFF." From Install.log, we observed the following: - Timeout period 20 mins for package: IISServerRoles2012 - Started install/update of package: IISServerRoles2012 - Installation of package: IISServerRoles2012 did not complete in expected amount of time - Process name: CVInstallThirdParty.exe - Warning: Installing IISServerRoles2012 timed out - Set application exit code=[Failed] - The installer

have the following warning and all of these are coming from deconfigured clients and we cant delete since we still need data  The following pseudo clients and their corresponding physical clients do not have the same software version: The following MediaAgents do not support upgrade with the current operating system installed. The following clients have webserver or webclient installed and need to be upgraded immediately after CS upgrade The following clients have deprecated agents or instances that cannot be upgraded to the new software version. 11.24 has been deprecated in the current version. Please upgrade 11.24 clients to the latest version before retrying CommServe upgrade again.

We will eventually upgrade everything to 11.36.114 but what needs this update in order to resolve these vulnerabilities?Is it just the CommServe/WebServer?The Resolution does not state what needs to be updated.“ResolutionSoftware customers upgrade to resolved maintenance release.”https://documentation.commvault.com/upcoming-security-advisories/?id=CV_2026_07_5 https://documentation.commvault.com/upcoming-security-advisories/?id=CV_2026_07_8 https://documentation.commvault.com/upcoming-security-advisories/?id=CV_2026_07_9  Thanks

With FR40 there is a SQL upgrade that will happen for the CSDB; it will go from SQL2019 to SQL2022.i was told that sql installer will be included on the commvault package? can i download this via commcell console? i dont see any option where it would include sql package? TIA

Good afternoon, everyone.I'd like to ask for your help with a question.We have a client using Commvault version 11.32. They have a deduplication database, a media agent, and their Commserve system installed, as well as SQL Server 2019. They would like to upgrade to Commvault version 11.40. My question is:Will the upgrade from 11.32 to 11.40 be too significant? Or would they first need to upgrade to version 11.36? Also, regarding SQL Server, does the Commvault package include the update, or would it need to be updated manually?Thank you very much, everyone. I look forward to your responses.

Hello Commvault Experts,I would like to seek clarification regarding the behavior of Commvault agent upgrades on IBM i (AS/400) systems.When an agent upgrade is initiated and pushed from the Commvault Command Center/CommCell Console to an IBM i client, is there any scenario in which the upgrade process could disable, stop, modify, or otherwise affect SSH services (Port 22) on the target IBM i server?We recently observed an SSH connectivity issue following an upgrade activity and are trying to determine whether:The Commvault upgrade process makes any changes to SSH configuration or service status on IBM i. Any Commvault components or upgrade scripts require restarting network services that could temporarily affect Port 22 availability. There are known issues, prerequisites, or documented cases where an IBM i client upgrade resulted in SSH becoming unavailable. Any specific logs on the CommServe, MediaAgent, or IBM i client should be reviewed to verify whether the upgrade had any interac

Hi Community,I am encountering an error when attempting to download the new Maintenance Release (LTS) directly into the CommServe Software Cache using the Download Software feature.Here are the details of the failure:Error Code: 68:585Process: Download SoftwareSource: commserver

We have observed the following: Operating System: Red Hat Enterprise Linux 9.7 MongoDB Version: 8.0.20 mongodump Version: 100.16.0 Commvault Version: 11.42.90 iDataAgent Version: 11.42.90 We are facing an issue where incremental backups fail, while full backups complete successfully. The error indicates that oplog creation failed. However, when we perform the oplog dump manually, it completes successfully.We also observed that with Commvault/iDataAgent version 11.36.80, both full and incremental backups complete successfully. However, the restore operation fails because the MongoDB service attempts to stop but is not stopped properly by the iDataAgent.

We are exploring the option to upgrade our Commvault environment from 11.36 to v11.44We are running a Windows Commservers and Windows Remote private metrics reporting servers and also Windows Media Agent.Currently, majority if not 90% of our Backup configuration are setup in the CommCell console.I understand there is a push to move to Command Center based approachI would like to seek advice on the gotchas of moving to 11.44 version of Commvault given the setup that we have in place.

Hi guys, I installed Hyperscale Edge version 11.40.12, while my CommServe is version 11.40.47 and the client is 11.40.47.Can I update Hyperscale Edge manually using the CommServe installation file which is a full media kit so that all versions are the same?

My goal is to install Commvault on a standalone server and back up the server's own data to tape.During the installation, under Server Information, when I enter IP:8403, I receive the following error:"The server is not running on the remote computer."This is the first-time installation of Commvault on this server, and it will be configured as both the CommServe and MediaAgent.

Hi,is Commvault affected in any form by the CVE-2026-6100 issue in pyhton?At the moment there are no information in the Security Advisories Dashboard.We are using commvault 11.40 with pyhton version 3.13.7.Kind RegardsFlorian