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Hello. While learning commvault, I learned about the commvault solution design tool. Now I want to try it out, but I can't find a link to this tool. please tell me how to find it?

Hi,I have built a three node HSX Cluster.I am now going to isolate this cluster where nothing is allowed to talk to it. I will be using CV Network Topologies & Gateways to perform my backups.My question is, as all the nodes are isolated they wont be able to reach a NTP server. Will this setup eventually cause me an issue  ? Thanks 

Hi everyone,I asked Arlie about encryption handling when doing auxiliary copy (tape-out) from an encrypted HPE StoreOnce Catalyst Store https://support.hpe.com/hpesc/public/docDisplay?docId=sd00003761en_us&page=GUID-6D031310-DD0A-46AC-96E5-3B3F843EEA63.html.According to Arlie, if the tape storage policy copy is set to "Preserve encryption mode as in source" (the default), the encrypted backup data from StoreOnce should remain encrypted when written to tape—no decryption/re-encryption needed.However, I'm opening this thread for real-world confirmation from folks running this in production. Does the encryption truly persist end-to-end from StoreOnce to tape in a real scenario? For the HPE MSL G3 tape library (which supports hardware encryption via encryption stick), is the StoreOnce software encryption sufficient on its own, or are there best practices requiring the hardware encryption stick to be enabled?Looking for experiences and best practices on whether the StoreOnce encryption

I’ve got a new installation that’s just completed and am having an issue with the Health Report in the Dashboard.The Error I’m seeing states ‘Unable to load the data from the server’.I’ve checked all services, restarted Tomcat/IIS and the CVCloud DB are online.When you click on the Health Report it then loads an error that the ‘User does not have access to the page’.The user is part of the ‘master’ role with associated entities configured correctly. Any ideas where I could start troubleshooting from as the next step?  

Greetings, We have some Aux copies that go to our AWS s3 bucket. The storage policy this is under has a 30 day on prem and 365 day cloud policy. The 30 day on prem (primary) has data aging turned on and seems to be pruning and getting rid of jobs past 30 days. I took a look at the properties of the Aux copy job though and noticed that the check box for data aging was not selected. When I view all jobs for this Aux copy, it showed jobs back from years ago unfortunately. So that tells me that nothing is aging out or getting cleaned up. Our s3 bucket is getting very large and we need to clean up all of these old jobs to bring it down to a reasonable size. My question is how best to do this clean up? Can I view the jobs under the Aux copy and then just select all of them past our retention and delete? Would this delete data out of the s3 bucket also if I did this? I did select the data aging check box now and hit ok, then ran a data aging job from the commcell root and just ran it against

Hello,We are experiencing a challenge with Commvault and PostgreSQL in a clustered environment and would like to ask if there is a supported or recommended approach.Environment PostgreSQL cluster with 1 Master and 3 Standby nodes Automatic failover managed by Patroni Commvault PostgreSQL agent is configured at the cluster level Current Behavior Commvault is able to detect failover events correctly. However, when the Master role changes, Commvault does not automatically prioritize the new Master node for backups. After a failover, we must manually move the new Master node to the first position in the cluster client configuration. QuestionIs there: A native Commvault feature, or A supported best practice that allows Commvault to automatically switch backup operations to the active PostgreSQL Master node after failover, without requiring manual reordering of cluster nodes? 

I would like to provide feedback on the documentation related to Virtual Machine Threat Analysis.The current documentation explains Threat Analysis behavior mainly from a Linux perspective, but it does not clearly mention OS compatibility requirements between the Threat Scan Server and the guest OS of the VM being scanned.Based on validation in multiple environments, the following behavior is observed: Linux Threat Scan Server → supports Linux VM threat analysis Linux Threat Scan Server → does not support Windows VM threat analysis Windows VM threat analysis works correctly only when a Windows Threat Scan Server is used This indicates a design requirement, not a troubleshooting issue: Windows VMs must be scanned using a Windows Threat Scan Server Linux Threat Scan Server is intended for Linux VMs only This requirement is currently not clearly documented, which may lead to incorrect design assumptions during deployment.

Hey community,We just upgraded Commvault from 11.36 to 11.40 and immediately hit OCI Oracle database backup issues. Jobs failing that worked perfectly before, now troubleshooting agent configs and Oracle parameters settings (Case 260207-250). With this occasion, let's get real about rollback scenarios. Official line is no direct rollback exists after a platform upgrade completes. But is it legit to use a pre-upgrade CommServe DR backup to restore the CommServe to 11.36, then manually rollback the MediaAgents and clients to match?Does this actually work in practice? Has anyone pulled this off successfully?Please for your feedback,Nikos

We’re currently in the process of doing a major upgrade of our Commvault setup - both software version and hardware, and are looking at ways to improve things. None of us are seasoned Commvault admins - I did a course before starting a couple of years ago, only to find that much was irrelevant as the course focused on the webGUI and Plans, while the existing setup turned out to be “old style”. I’ve also had a lot of other stuff on my plate, so there has been little time to do much self study...So we’re taking this opportunity to build the setup from scratch. One of the areas we want to improve is protection against malicious or accidental deletion. The old setup does create aux copies to an offsite disk library, but as both primary and secondary libraries are permanently mounted via iSCSI it would be trivial to obliterate everything… an “interesting” fact here is that the previous incarnation of the setup used NetApp for storage, and SnapMirror to create offsite replicas - so in some w

We are looking to upgrade our environment from 11.32 to 11.40 LTS. Was wondering if anyone out there has been through an upgrade to 11.40 and how it went. Thanks for the input.

Background. 11.40We have a team that has permissions to run backups/restores and their management console is the command center.Recently we had a request for a Bare Metal restore for a Laptop. So my recommendation was to use 1-Touch but upon looking for the option on the laptop section, I noticed the option is not there. When I do the same thing within the File Servers entity, I can see 1-touch recovery. Chatting with Arlie, and I was told that, BareMetal restores for Laptops are not available within Command Center.So I thought I would ask the community if Arlie is correct or If I`m missing something here. If 1-Touch is truly not supported in Command Center for Laptops, would anyone know why? Just think its strange considering it leverages the same agent (File System) and its supported under File Server but not in Laptop? Will this be added in new FRs?I asked the same question here about 3 years ago, post last post on this thread but got no answer. Would appreciate some feedback on how

Hello Team, Please advise the best practice for the implementation of on-premises HPE Object storage with Commvault.There are two different sites, one site will use HPE Object storage for backup and another site will use HPE File System for backup targets (CIFS shares mount paths).Our requirement that backing of VM’s, FS & DB’s, the backup data of around 500TB.Is it single (or) multiple S3 objects will create from Object HPE storage. There are two physical media agents to use these object devices access. Shall we create single Disk library and will add mount paths S3 objects. Any best practices to configure additionally to get backup performances. The backup data will copy from Object to File System storage using Commvault Aux copies. Is it will work for these copy jobs.Thanks in advance.

Does Commvault support NVMe-oF (NVMe over Fabrics, including NVMe over TCP)Arlie says:Commvault does not support NVMe-oF (NVMe over Fabrics, including NVMe over TCP) as a transport protocol for VMware VM backups. For VMFS datastores presented via NVMe-oF, you must use alternative, supported protocols for backup operations.Documentation (SAN Transport for VMware) NVMe-oF SAN is supported with VDDK 8.0.3 and higher using Linux access node only.I am a liitle bit confused now ….Regards,Thomas 

 Hello Team,we have some users wtih the following rights. They could browse and restore MSSQL,MySQL and PostgreSQL DB’s. We have configured Couchbase today for those users.They can see that clsuters  but they can not browse the contents. Which right should I give them ? 

We have newly installed RHEL 10 servers for MediaAgents and we want to use them as VMWare Access Nodes. We have noticed that there is no documented support for VMware AccessNodes on RHEL 10 in docs. Does anyone know if there are any issues configuring these MA’s as Access Nodes for VMware at this point? /Patrik

NetApp is currently selling the successor to the ASA (SAN Only), the ASAr2, at an attractive price. Basically, it is a system from the ONTAP family, like the FAS or AFF systems. Unfortunately, the API has changed considerably, and Commvault does not yet support the ASAr2 API. I’ve heard that integration is being worked on. Is there a timeline for this?We have a few projects where Commvault (new customer) and NetApp would be a good combination.

By default, the Web Server is installed as part of the CommServe installation when IIS is enabled on the computer.If you did not install the Web Server during the CommServe installation, or if you want to install additional Web Servers on other computers, you can do so by using the installation package that was created from the Download Manager application.How do you create the installation package for the web server, because I cannot select webserver. If i install the Command center ,the web server is not installed. I use 11.40.38.My co-worker see the same issue.https://documentation.commvault.com/11.40/commcell-console/installing_web_server.html

Hello Dear AWS Team,Did you have plan the support of TAG in MongoDB Cloud Atlas ? MongoDB is providing Ressource Tag, the idea to use as Backup association for PLAN will be greatly helpfulThx

Hi. We are using your api to automate our usage of commvault.Commvault version 11.40, cvpysdk 11.40A few days ago, we submitted a job to restore a VMWare virtual server, calling /v2/vsa/vm/{vm_uuid}/recover endpoint with the following arguments:{            'powerOnVmAfterRestore': True,            'passUnconditionalOverride': True,            'inPlaceRestore': True,            'newName': {vm_name}        } The job is created, and then ultimately failed due to media agent misbehaving. Our internal resource is investigating that front, while I deal with the following issue.In Command Center → vm detail → jobs section, we see that the job in question has the status of “Failed”: Yet if we go into the job detail page by clicking on the job id, the status becomes “Completed”And using cvpysdk to get the job, the returned object shows status being complete as well:Why is there a discrepancy? Apart from the almost-equivalent “/job?jobFilter=restore&clientId=4302” endpoint that we cannot us

I need a user which has the permission to enable/disable scheduler and kill/suspend jobs in the job controller. My problem is that I can’t select only the commserve as Association in the user group. The user shouldn’t be able to see more than the commserve object.I can only select every entity, see in the following screenshot: I added the following permissions:Does anyone has a solution for thsi issue?

With in the last few weeks I have noticed all my “ads” from commvault about coming seminars and such are always in German.  I checked my profile and its set to preferred language on United States - English.  I am worried someone how account was hacked or just getting spam fake Commvault emails.  If they are fake they look REALLY good.  Anyone else having this type of issue?  I have no idea what category to put this in so just put it under Community Feedback.  If thats wrong a mod can tell me where to put it.  Thanks all.