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We have 2 aws account, where ec2 backup are being save though commvault, but from last 2 week we are getting multiple failure alert.i have check the logs:| vsbkp.log========================1528  179c  04/13 04:16:55 45270647 CAmazonInfo::DetectLocalProxyInformation() - Proxy is Amazon Instance. BIOS Manufacturer : [Xen] and Version : [4.11.amazon] 1528  179c  04/13 04:16:55 45270647 CAmazonInfo::DetectLocalProxyInformation() - Instance Id : i-0726b3f933369834c1528  179c  04/13 04:16:55 45270647 AmazonCompute::GetOutpostAccountARNForInstanceId() - Exception - The instance ID 'i-…...' does not exist1528  179c  04/13 04:16:55 45270647 CAmazonInfo::DetectLocalProxyInformation() - BIOS UUID : EC25B4D9-F00D-3912-C757-1F22221F6CC21528  179c  04/13 04:16:56 45270647 AmazonCompute::_GetVMInfoForVM() - Non Fatal Exception The instance ID 'i-…….' does not exist in region ap-south-21528  2620  04/13 04:17:23 45270647 VSBkpCoordinator::OnIdle_Starting() - Waiting for [1] agents to initialize.  [ser

Hi all, I’m a bit confused about the "Snapshot options" section in the Server Plan settings, specifically when the plan is used for Microsoft 365 backups (Exchange, SharePoint, etc.).  Since M365 backup is about mailboxes and sites, not VMs or LUNs, what is the actual purpose of this section? Does "Enable backup copy" or the snapshot schedule have any real effect on how M365 data is processed or moved to the storage? Or is this just a generic UI section for all Server Plans, or should I be aware of some specific logic here for M365 apps? Thanks for the clarification!

Hi,After migrating subclients from Index v1 to Index v2, VM backups within application clusters are losing time consistency on Selective Copies (e.g., First Full of the Month). The issue arises because Index v2 splits the subclient backup into individual child jobs for each VM; when these jobs finish after midnight, the system assigns them to different retention periods. Due to a fixed backup window, we cannot delay the start times, and manually selecting jobs for tape marks is not scalable.How to configure it so that Selective Copy treats all child jobs of a given subclient as a single time unit, ensuring a consistent point-in-time recovery for the entire application cluster? Kind regards,

Hi all.  When I tried to do a full vm restore of a Nutanix VM with inPlaceRestore and overwriteVM set to True (tried from both command center UI and API), The expected behavior in my mind is that the vm’s metadata (vm description, categories, and UUID) is kept after the restore, just like how a VMware full vm restore has been working for us. In our testing, the vm is deleted and then re-created, causing the VM UUID to change, at the same time, all the other vm metadata fields like description and categories are not restored; Guest Tool connection is broken because of the new UUID as well. Is this expected behavior? Could this have been caused by misconfiguration on VM Group/Hypervisor side?  Commvault 11.40Nutanix AHV 7.5 Thanks in advance!

Hi all, As I understand it, there are basically two possibilities regarding the Office 365 plan retention: Infinite and Retain deleted items for X period of time.Infinite: All items (e.g., emails, sites, folders) remain in the backups forever.Retain deleted items for X period: Only data that has been deleted from the source (M365) is removed from the backups after the given period. All other "live" (non-deleted) data remains in the backup forever, just like with the infinite option. Am I correct in thinking that once Office 365 data is backed up, it stays in the storage libraries forever, with the only exception being deleted data (when that option is selected)?Even though Server Plans have their own retention settings, do they affect Office 365 data? It seems to me that M365 data follows an "incremental forever" logic and there is no way for retention to delete "live" data from the storage.Please confirm my understanding or correct me if I am mistaken.Thanks in advance for your contri

Hi everyone,For about a week now, we have 2 failed mailboxes in the Exchange Online backups that have the failure reason "No valid Azure app found. Please run Check Readiness". In the same backups we have 346 mailboxes that show no issues.Only these 2 mailboxes have issues and I cannot find what is causing this. The mailboxes still exist and are no different from other shared mailboxes.The logs show no different errors for the mailboxes so I am a bit at a loss. I also see the same issue for multiple Exchange applications.Does anyone have an idea how to resolve this?Kind regards,Paul

I have deployed Commvault components using this procedure. But I’m not sure how to add my S3 Compatible storage SSL root certificate to be available on deployed pods.Please, can you tell me if there is a procedure in order to add the certificates on MediaAgent pods?Thanks

Hi Team, We are backing up a VM(hosted on MS HyperV) whose data disk is located on a SMB NAS File share.We are getting below error.Error Code: [91:300] Description: Error creating virtual machine [VMNAME] snapshot. Please check the virtual machine snapshot tree and the hosting volume for free space. [Checkpoint operation for 'VMNAME' failed. (Virtual machine ID 83A8CX27-…….A4) Checkpoint operation for 'VMNAME' was cancelled. (Virtual machine ID 83A8CX27-…….A4) 'VMNAME' could not initiate a checkpoint operation: The process cannot access the file because it is being used by another process. (0x80070020). (Virtual machine ID 83A8CX27-…….A4) 'VMNAME' could not create auto virtual hard disk \\IP\Host\VM_Disk_3714DCEE-3E97-4364-A678-897EF9FE93F0.avhdx: The process cannot access the file because it is being used by another process. (0x80070020). (Virtual machine ID 83A8CX27-…….A4)]. Source: commserve, Process: JobManager I have verified in the HyperV Host event viewer, it is throwing error “

I would like to deploy a new CommServe server on Linux using SP 11.40. My current CommServe is running on Windows with SP 11.36. I plan to set up the new CommServe as a standby node in advance.Could you advise on the best practices for this setup?The operating system I am using is Rocky Linux. I have provisioned an additional disk for the Commvault installation and software cache, which is mounted at /opt/CommvaultData.What are the initial steps I should follow to ensure a secure and reliable installation? For the installation of SP 11.40, I would like to first deploy two new passive nodes on Linux, and only then perform the failover to Linux.I also have a question regarding the software cache. With the new CommServe on Linux, I have configured a new software cache for Windows and enabled it as a remote software cache.How can I ensure that, during update installations, clients automatically use the correct remote cache? Specifically, I want Windows clients to use the Windows software c

Hello everyone,I’m facing an issue while backing up production virtual machines hosted on Nutanix AHV using Commvault version 11.40.47, and I would appreciate your guidance.EnvironmentCommvault Version: 11.40.47 Hypervisor: Nutanix AHV Prism Element IP: 10.10.100.120 Commvault Access Node / Media Agent: Hostname: srv-CV-backup IP: 10.10.100.24 Issue DescriptionWhen starting a backup job:Commvault successfully discovers and lists all the VMs The backup job starts but fails before backing up any disks The issue occurs for all VMsError MessageError opening the disks for virtual machine [Win-SRV1].Access node [srv-CV-backup] is unable to mount NFS share [10.10.100.120:/PROD].Source: srv-backup, Process: JobManagerNotesThe latest Commvault version available to us is installed (11.40.47) VM discovery works correctly The failure seems related to mounting the NFS datastore from NutanixHas anyone encountered a similar issue with Commvault and Nutanix AHV?Are there any specific NFS permissions,

Hi,i try to restore from a VM (guest files and folders) and i get this message: If i try to restore from a younger date it works fine.What can i do?ThanksDennis

Hi.Is there a supported way to manually upgrade Visual Studio Tools for Applications? I do not see any mention made of it.Current release is 16.0.31110Our customer advised that CVE-2025-29803 was detected in the current release. An upgrade should be done to version 16.0.35907.Current Commvault release is 11.40.42. I also don’t see any mention made in the Commvault maintenance release for this version. Any advise?Thanks. 

Hello, Can Commvault support Gmail Backup or Archive? 

This is a quick one.When applying the below key to disable Auto Discover of Instances, is there a way to limit that to only one client instead of at a Global level? https://documentation.commvault.com/additionalsetting/details?name=nDisableAutoDiscoverInstancePostInstall In my case, I have MySQL DBA’s who want Auto Discover on and the Oracle DBA’s who want it off. They don’t want to manually turn it off every time an Instance is added.

Hi everyone,I'm working on a custom set of permissions for our MSSQL admins to allow them to perform on-demand backups. Despite granting what I believe to be more than sufficient privileges, they are still encountering errors.The process works perfectly when the user has master rights.Current permissions: Error with those: Has anyone successfully configured a least-privilege role for this scenario and could share?

Hello,After running a Synthetic Full Backup in our Commvault environment, the job completes successfully. However, we are unable to see any new Recovery Point in the CommCell Console / Command Center after the backup.ver: 11.40.38 Nis = April  

Hi everyone, We are facing a confusing issue with the M365 Exchange Online agent in Commvault version 11.32.According to the documentation, under the Exchange connection settings:https://documentation.commvault.com/2023e/software/complete_microsoft_365_service_catalog_for_exchange_online_using_custom_configuration_option.html?_gl=1*hjd47t*_gcl_au*NjQ0NDk4ODY5LjE3Njk1OTU0OTI.I should click "Verify Connection" to validate the Azure app registration and update the app status. However, when I click this button, the status doesn't update to "Successful," and it remains blank or shows no confirmation of a successful binding.The strange part is that even though the verification seems to fail or does not show any status, I am able to browse through mailbox items and users within the Commvault Command Center in Office 365 app.Have you experienced this behavior before? Is it a known bug, or what is your take on this issue? Any input would be greatly appreciated!

Hi,After updating our environment to 11.40.42 I saw repeated log commit jobs failing with the following error.Sweep job has failed on Media Agent [XXXXXXXX]. Error [0xECCC000D:{I2::FileSweepScanner::Scan(684)} + {I2::SweepScanner::GenerateCollectFileForMountPath(269)} + {CQiFile::Open(95)} + {CQiUTFOSAPI::open(77)/ErrNo.13.(Permission denied)-Open failed, File=\\?\UNC\XX.XX.XX.XX\MountPoints\XXXXXXXX\Disk08\63WA3P_12.04.2024_11.32\CV_MAGNETIC\CV_APP_DUMPS\SDT\00DF80E8-D0C5-47B8-939E-E5BBC4908E99\collecttot2.cvf, OperationFlag=0x810A, PermissionMode=0x80}]I found that log caching was turned on at the plan that is used for the client. As we do not want to use log caching, I disabled the option on the t-log schedule in the plan.I now see that normal transaction log backups are running for the client instead of the log commit jobs. However, I still get a log commit job every 2 hours which keeps failing with this error.How do I get rid of the log commit job? A full backup has been made sinc

Hi all,I have a problem with the functionality of the filters in the views in Jobs - Job history, when I want to filter by Start or End.When I use the condition "Relative" (1 day), the list of jobs is displayed.When I use the condition "Between" (yesterday-today), the error "Something went wrong" appears.When I use the condition "Older than" (anything), "No results found" appears.There is a similar problem when using the time condition in the view in Protect - Virtualization - Virtual machines.It behaves the same in 11.40 and 11.42.Am I doing something wrong? Or is this a known issue?Regards,Lubos

We are running a relatively new version of Ceph. In this newer Ceph release, the RBD commands used to create VM snapshots require specifying both the namespace and the keyring file to locate the VM disks. By contrast, Commvault locates VM disks using only the pool in its RBD command parameters. Commvault version 11.36 only supports older versions of Ceph.  

Hi,I need to move the index directory on the index server node.Documentation and Arlie point to the workflow IndexServerDirectoryMove but this does not exist in the current environment and it is not available on the store.It is also not possible to manually change the directory location as the path in the edit node screen is greyed out.I hope anyone can help me with this issue. 

Hello Commvault Community,  While troubleshooting another topic, the Failover configuration was disabled and when I wanted to enable it again, I noticed something disturbing and I would like to ask whether this has changed in last versions or whether it is a bug that needs to be fixed.For clarity, I've checked this from both consoles (CommCell Console and CommandCenter), and both have the same problem.When we changed the CS Failover setting from "Existing Configuration" to "Use Network Gateway," changes were made to the Client Computer Groups and Network Topologies created by the CS Failover configuration. What concerned us was that nothing was displayed for the "External Clients for Failover" group and the "Proxy Clients for Failover" group. We repeatedly refreshed, restarted the console and tried the "Push Network Configuration" option, but nothing helped. Until we noticed that the Server Group/Client Computer Group association settings were set by default to search for clients/serve