Unanswered questions

Hi,I have built a three node HSX Cluster.I am now going to isolate this cluster where nothing is allowed to talk to it. I will be using CV Network Topologies & Gateways to perform my backups.My question is, as all the nodes are isolated they wont be able to reach a NTP server. Will this setup eventually cause me an issue  ? Thanks 

Hi everyone,I asked Arlie about encryption handling when doing auxiliary copy (tape-out) from an encrypted HPE StoreOnce Catalyst Store https://support.hpe.com/hpesc/public/docDisplay?docId=sd00003761en_us&page=GUID-6D031310-DD0A-46AC-96E5-3B3F843EEA63.html.According to Arlie, if the tape storage policy copy is set to "Preserve encryption mode as in source" (the default), the encrypted backup data from StoreOnce should remain encrypted when written to tape—no decryption/re-encryption needed.However, I'm opening this thread for real-world confirmation from folks running this in production. Does the encryption truly persist end-to-end from StoreOnce to tape in a real scenario? For the HPE MSL G3 tape library (which supports hardware encryption via encryption stick), is the StoreOnce software encryption sufficient on its own, or are there best practices requiring the hardware encryption stick to be enabled?Looking for experiences and best practices on whether the StoreOnce encryption

I’ve got a new installation that’s just completed and am having an issue with the Health Report in the Dashboard.The Error I’m seeing states ‘Unable to load the data from the server’.I’ve checked all services, restarted Tomcat/IIS and the CVCloud DB are online.When you click on the Health Report it then loads an error that the ‘User does not have access to the page’.The user is part of the ‘master’ role with associated entities configured correctly. Any ideas where I could start troubleshooting from as the next step?  

Greetings, We have some Aux copies that go to our AWS s3 bucket. The storage policy this is under has a 30 day on prem and 365 day cloud policy. The 30 day on prem (primary) has data aging turned on and seems to be pruning and getting rid of jobs past 30 days. I took a look at the properties of the Aux copy job though and noticed that the check box for data aging was not selected. When I view all jobs for this Aux copy, it showed jobs back from years ago unfortunately. So that tells me that nothing is aging out or getting cleaned up. Our s3 bucket is getting very large and we need to clean up all of these old jobs to bring it down to a reasonable size. My question is how best to do this clean up? Can I view the jobs under the Aux copy and then just select all of them past our retention and delete? Would this delete data out of the s3 bucket also if I did this? I did select the data aging check box now and hit ok, then ran a data aging job from the commcell root and just ran it against

Hello,We are experiencing a challenge with Commvault and PostgreSQL in a clustered environment and would like to ask if there is a supported or recommended approach.Environment PostgreSQL cluster with 1 Master and 3 Standby nodes Automatic failover managed by Patroni Commvault PostgreSQL agent is configured at the cluster level Current Behavior Commvault is able to detect failover events correctly. However, when the Master role changes, Commvault does not automatically prioritize the new Master node for backups. After a failover, we must manually move the new Master node to the first position in the cluster client configuration. QuestionIs there: A native Commvault feature, or A supported best practice that allows Commvault to automatically switch backup operations to the active PostgreSQL Master node after failover, without requiring manual reordering of cluster nodes? 

Hey community,We just upgraded Commvault from 11.36 to 11.40 and immediately hit OCI Oracle database backup issues. Jobs failing that worked perfectly before, now troubleshooting agent configs and Oracle parameters settings (Case 260207-250). With this occasion, let's get real about rollback scenarios. Official line is no direct rollback exists after a platform upgrade completes. But is it legit to use a pre-upgrade CommServe DR backup to restore the CommServe to 11.36, then manually rollback the MediaAgents and clients to match?Does this actually work in practice? Has anyone pulled this off successfully?Please for your feedback,Nikos

We’re currently in the process of doing a major upgrade of our Commvault setup - both software version and hardware, and are looking at ways to improve things. None of us are seasoned Commvault admins - I did a course before starting a couple of years ago, only to find that much was irrelevant as the course focused on the webGUI and Plans, while the existing setup turned out to be “old style”. I’ve also had a lot of other stuff on my plate, so there has been little time to do much self study...So we’re taking this opportunity to build the setup from scratch. One of the areas we want to improve is protection against malicious or accidental deletion. The old setup does create aux copies to an offsite disk library, but as both primary and secondary libraries are permanently mounted via iSCSI it would be trivial to obliterate everything… an “interesting” fact here is that the previous incarnation of the setup used NetApp for storage, and SnapMirror to create offsite replicas - so in some w

Hello Team, Please advise the best practice for the implementation of on-premises HPE Object storage with Commvault.There are two different sites, one site will use HPE Object storage for backup and another site will use HPE File System for backup targets (CIFS shares mount paths).Our requirement that backing of VM’s, FS & DB’s, the backup data of around 500TB.Is it single (or) multiple S3 objects will create from Object HPE storage. There are two physical media agents to use these object devices access. Shall we create single Disk library and will add mount paths S3 objects. Any best practices to configure additionally to get backup performances. The backup data will copy from Object to File System storage using Commvault Aux copies. Is it will work for these copy jobs.Thanks in advance.

Does Commvault support NVMe-oF (NVMe over Fabrics, including NVMe over TCP)Arlie says:Commvault does not support NVMe-oF (NVMe over Fabrics, including NVMe over TCP) as a transport protocol for VMware VM backups. For VMFS datastores presented via NVMe-oF, you must use alternative, supported protocols for backup operations.Documentation (SAN Transport for VMware) NVMe-oF SAN is supported with VDDK 8.0.3 and higher using Linux access node only.I am a liitle bit confused now ….Regards,Thomas 

NetApp is currently selling the successor to the ASA (SAN Only), the ASAr2, at an attractive price. Basically, it is a system from the ONTAP family, like the FAS or AFF systems. Unfortunately, the API has changed considerably, and Commvault does not yet support the ASAr2 API. I’ve heard that integration is being worked on. Is there a timeline for this?We have a few projects where Commvault (new customer) and NetApp would be a good combination.

By default, the Web Server is installed as part of the CommServe installation when IIS is enabled on the computer.If you did not install the Web Server during the CommServe installation, or if you want to install additional Web Servers on other computers, you can do so by using the installation package that was created from the Download Manager application.How do you create the installation package for the web server, because I cannot select webserver. If i install the Command center ,the web server is not installed. I use 11.40.38.My co-worker see the same issue.https://documentation.commvault.com/11.40/commcell-console/installing_web_server.html

Hello Dear AWS Team,Did you have plan the support of TAG in MongoDB Cloud Atlas ? MongoDB is providing Ressource Tag, the idea to use as Backup association for PLAN will be greatly helpfulThx

Hi. We are using your api to automate our usage of commvault.Commvault version 11.40, cvpysdk 11.40A few days ago, we submitted a job to restore a VMWare virtual server, calling /v2/vsa/vm/{vm_uuid}/recover endpoint with the following arguments:{            'powerOnVmAfterRestore': True,            'passUnconditionalOverride': True,            'inPlaceRestore': True,            'newName': {vm_name}        } The job is created, and then ultimately failed due to media agent misbehaving. Our internal resource is investigating that front, while I deal with the following issue.In Command Center → vm detail → jobs section, we see that the job in question has the status of “Failed”: Yet if we go into the job detail page by clicking on the job id, the status becomes “Completed”And using cvpysdk to get the job, the returned object shows status being complete as well:Why is there a discrepancy? Apart from the almost-equivalent “/job?jobFilter=restore&clientId=4302” endpoint that we cannot us

I need a user which has the permission to enable/disable scheduler and kill/suspend jobs in the job controller. My problem is that I can’t select only the commserve as Association in the user group. The user shouldn’t be able to see more than the commserve object.I can only select every entity, see in the following screenshot: I added the following permissions:Does anyone has a solution for thsi issue?

Hello Dear AWS Team,Did you have plan the support of TAG in AURORA POSTGRESQL  ? AWS tag is available for many worlkioad, is there unknow limitation to do not have them on AURORA ?Thx

Cannot see SAP Hana part of the list for database agent download from cloud.commvault.com 

Dear community,I have an issue after migration from Windows 11.36.49 to Linux 11.36.49 , the Vault Tracker reports is currently empty :No tape from the location appear in the “Due backup for reuse” report while 7 tapes get a status “Now” on the “Due back for reuse on” field from list of media : On the vault tracking report with broader criteria, I get the following message : Please, what do I have to checkBest regards,Gilles

I am receiving the following error in the backup of a Hyper-V VMError code: [91:148]Description: There are too many existing backup snapshots on virtual machine [ServerName]. Backup snapshots are being cleaned up, but manual intervention may be required to ensure that all snapshots are removed. This may indicate that the storage is unable to keep up with the I/O activity of the virtual machine during a backup.Source: cs0003, Process: JobManagerWhen I look in Hyper-V Manager, I see no checkpoints for this server, so I’m unsure how to resolve this.  I assume it’s possible it may resolve itself over time, but this has come up the last 2 backup cycles. 

Hi Guys,just want to know, whether it is a bug or a feature, that the Workflow Activity ExecuteCommand changes the value of the input parameter command ?I tried to create a Workflow that executes commands on a linux client.If the command ends on .exe (funny), the program suffix is automatically removed by the WorkFlow,As a result, the executable is not found.As a workaround, I created a symbolic link pointing to the .exe file having the same name, but without the suffix. The Workflow does, what is expected, but I wonder why the program is altered at all.this happens in my environment running on V11.40rgdsKlaus

Hi Team,We are currently using Metallic for Microsoft 365 with 100 licensed users.Recently, 10 users left the organization. We have: Deleted those users from Exchange Online Released their licenses from Metallic Reassigned the licenses to new users We would like to confirm how long the backup data of the deleted (former) users will be retained in Metallic after license release.Kindly confirm the retention period applicable in this scenario.

Hello Commvault Community, Do you have any news about problems using the AllowUnsetComplianceLockOnDRCopy key for SP36?The ability to remove the Compliance Lock for the Primary copy within the CommServeDR StoragePolicy works for lower (SP32 for example) and higher (SP40 for example) Service Packs.I currently have a case where this key doesn't work in three lab environments (SP36).It's added at the global level for the entire environment (CommCell level) and is set to true: When I go to the CommServeDR policy, the option to remove the lock does appear, but after accepting the warning and closing the window with "OK," it doesn't load this setting and back to the previous setting.And after closing: Any idea what is going on? Thanks in advance!Kind Regards,Kamil

I have a small CommCell with a CommServe on 11.32.115 running on a build of Windows Server that needs a refresh.I could stand up a new VM with the same IP and hostname and do a DR DB restore and I guess I’m back up and running quickly with a clean build?But I noticed Commvault now offer a Linux CommServe and a pre-configured OVA appliance so I’m wondering if this is something I should be looking at instead? The current environment doesn’t use “plans” it’s all traditional storage policies and copies and schedule policies to run jobs out of business hours.I don’t tend to use Command Center I tend to use the Java UI but I guess that’s out of habit.It’s a pretty small and simple environment with just a few Windows file agents and a NAS agent pulling some UNC paths in.What would people suggest please?

Hello communityI am having an issue with getting the compliance lock unlocked on all secondary copies of my storage policies.  i have completed the following Filled in the form under resources on the website to get compliance lock lifted, using Commcell ID, Primary Copy name and ID, secondary copy name and ID and also passphrase which is correct. killed all logins using Qlogout.exe -all Logged back in using an account in the Masters Group ran the following the xml file provided by Commvault only has the IDs for the primary copy and the secondary copy.  It has no mention at all of the names of both the primary and the secondary  

Dears,I have a vCenter environment, and I created a Red Hat 8 virtual machine to be used as a VSA proxy.I installed the Virtual Server package and the File System package successfully.However, after completing the installation, this node does not appear as an Access Node in the Virtualization configuration.Kindly advise why this is happening.Note: I am currently using a trial license.

Good morning,We are experiencing an issue with our Commvault environment related to copying data to tape, and I am hoping someone can help explain the behavior or suggest a fix.Currently, our Commvault system is configured to take weekly FULL backups of all file shares and VMs every Thursday. Once these full backups complete, they automatically copy to tape. This process itself works as expected.The problem is the volume of data being written to tape.Each week, I have to manually update the Copy Policy “From Date” to the Monday of the current week to ensure that only the most recent data is copied. If I forget to do this, the amount of data copied to tape increases significantly.For example:January 2026 Week 1: I set the copy date to Monday 5th January. On Thursday, approximately 100 TB is written to tape (usually completing by the following Wednesday). Week 2: I forget to update the date. On Thursday, it again attempts to copy around 100 TB. Week 3: I forget to update the date aga