Unanswered questions

We have 2 aws account, where ec2 backup are being save though commvault, but from last 2 week we are getting multiple failure alert.i have check the logs:| vsbkp.log========================1528  179c  04/13 04:16:55 45270647 CAmazonInfo::DetectLocalProxyInformation() - Proxy is Amazon Instance. BIOS Manufacturer : [Xen] and Version : [4.11.amazon] 1528  179c  04/13 04:16:55 45270647 CAmazonInfo::DetectLocalProxyInformation() - Instance Id : i-0726b3f933369834c1528  179c  04/13 04:16:55 45270647 AmazonCompute::GetOutpostAccountARNForInstanceId() - Exception - The instance ID 'i-…...' does not exist1528  179c  04/13 04:16:55 45270647 CAmazonInfo::DetectLocalProxyInformation() - BIOS UUID : EC25B4D9-F00D-3912-C757-1F22221F6CC21528  179c  04/13 04:16:56 45270647 AmazonCompute::_GetVMInfoForVM() - Non Fatal Exception The instance ID 'i-…….' does not exist in region ap-south-21528  2620  04/13 04:17:23 45270647 VSBkpCoordinator::OnIdle_Starting() - Waiting for [1] agents to initialize.  [ser

Hi,After migrating subclients from Index v1 to Index v2, VM backups within application clusters are losing time consistency on Selective Copies (e.g., First Full of the Month). The issue arises because Index v2 splits the subclient backup into individual child jobs for each VM; when these jobs finish after midnight, the system assigns them to different retention periods. Due to a fixed backup window, we cannot delay the start times, and manually selecting jobs for tape marks is not scalable.How to configure it so that Selective Copy treats all child jobs of a given subclient as a single time unit, ensuring a consistent point-in-time recovery for the entire application cluster? Kind regards,

Hi all.  When I tried to do a full vm restore of a Nutanix VM with inPlaceRestore and overwriteVM set to True (tried from both command center UI and API), The expected behavior in my mind is that the vm’s metadata (vm description, categories, and UUID) is kept after the restore, just like how a VMware full vm restore has been working for us. In our testing, the vm is deleted and then re-created, causing the VM UUID to change, at the same time, all the other vm metadata fields like description and categories are not restored; Guest Tool connection is broken because of the new UUID as well. Is this expected behavior? Could this have been caused by misconfiguration on VM Group/Hypervisor side?  Commvault 11.40Nutanix AHV 7.5 Thanks in advance!

I have deployed Commvault components using this procedure. But I’m not sure how to add my S3 Compatible storage SSL root certificate to be available on deployed pods.Please, can you tell me if there is a procedure in order to add the certificates on MediaAgent pods?Thanks

Hi Team, We are backing up a VM(hosted on MS HyperV) whose data disk is located on a SMB NAS File share.We are getting below error.Error Code: [91:300] Description: Error creating virtual machine [VMNAME] snapshot. Please check the virtual machine snapshot tree and the hosting volume for free space. [Checkpoint operation for 'VMNAME' failed. (Virtual machine ID 83A8CX27-…….A4) Checkpoint operation for 'VMNAME' was cancelled. (Virtual machine ID 83A8CX27-…….A4) 'VMNAME' could not initiate a checkpoint operation: The process cannot access the file because it is being used by another process. (0x80070020). (Virtual machine ID 83A8CX27-…….A4) 'VMNAME' could not create auto virtual hard disk \\IP\Host\VM_Disk_3714DCEE-3E97-4364-A678-897EF9FE93F0.avhdx: The process cannot access the file because it is being used by another process. (0x80070020). (Virtual machine ID 83A8CX27-…….A4)]. Source: commserve, Process: JobManager I have verified in the HyperV Host event viewer, it is throwing error “

I would like to deploy a new CommServe server on Linux using SP 11.40. My current CommServe is running on Windows with SP 11.36. I plan to set up the new CommServe as a standby node in advance.Could you advise on the best practices for this setup?The operating system I am using is Rocky Linux. I have provisioned an additional disk for the Commvault installation and software cache, which is mounted at /opt/CommvaultData.What are the initial steps I should follow to ensure a secure and reliable installation? For the installation of SP 11.40, I would like to first deploy two new passive nodes on Linux, and only then perform the failover to Linux.I also have a question regarding the software cache. With the new CommServe on Linux, I have configured a new software cache for Windows and enabled it as a remote software cache.How can I ensure that, during update installations, clients automatically use the correct remote cache? Specifically, I want Windows clients to use the Windows software c

Hello everyone,I’m facing an issue while backing up production virtual machines hosted on Nutanix AHV using Commvault version 11.40.47, and I would appreciate your guidance.EnvironmentCommvault Version: 11.40.47 Hypervisor: Nutanix AHV Prism Element IP: 10.10.100.120 Commvault Access Node / Media Agent: Hostname: srv-CV-backup IP: 10.10.100.24 Issue DescriptionWhen starting a backup job:Commvault successfully discovers and lists all the VMs The backup job starts but fails before backing up any disks The issue occurs for all VMsError MessageError opening the disks for virtual machine [Win-SRV1].Access node [srv-CV-backup] is unable to mount NFS share [10.10.100.120:/PROD].Source: srv-backup, Process: JobManagerNotesThe latest Commvault version available to us is installed (11.40.47) VM discovery works correctly The failure seems related to mounting the NFS datastore from NutanixHas anyone encountered a similar issue with Commvault and Nutanix AHV?Are there any specific NFS permissions,

Hi.Is there a supported way to manually upgrade Visual Studio Tools for Applications? I do not see any mention made of it.Current release is 16.0.31110Our customer advised that CVE-2025-29803 was detected in the current release. An upgrade should be done to version 16.0.35907.Current Commvault release is 11.40.42. I also don’t see any mention made in the Commvault maintenance release for this version. Any advise?Thanks. 

Hello, Can Commvault support Gmail Backup or Archive? 

Hi all,I have a problem with the functionality of the filters in the views in Jobs - Job history, when I want to filter by Start or End.When I use the condition "Relative" (1 day), the list of jobs is displayed.When I use the condition "Between" (yesterday-today), the error "Something went wrong" appears.When I use the condition "Older than" (anything), "No results found" appears.There is a similar problem when using the time condition in the view in Protect - Virtualization - Virtual machines.It behaves the same in 11.40 and 11.42.Am I doing something wrong? Or is this a known issue?Regards,Lubos

We are running a relatively new version of Ceph. In this newer Ceph release, the RBD commands used to create VM snapshots require specifying both the namespace and the keyring file to locate the VM disks. By contrast, Commvault locates VM disks using only the pool in its RBD command parameters. Commvault version 11.36 only supports older versions of Ceph.  

Hello Commvault Community,  While troubleshooting another topic, the Failover configuration was disabled and when I wanted to enable it again, I noticed something disturbing and I would like to ask whether this has changed in last versions or whether it is a bug that needs to be fixed.For clarity, I've checked this from both consoles (CommCell Console and CommandCenter), and both have the same problem.When we changed the CS Failover setting from "Existing Configuration" to "Use Network Gateway," changes were made to the Client Computer Groups and Network Topologies created by the CS Failover configuration. What concerned us was that nothing was displayed for the "External Clients for Failover" group and the "Proxy Clients for Failover" group. We repeatedly refreshed, restarted the console and tried the "Push Network Configuration" option, but nothing helped. Until we noticed that the Server Group/Client Computer Group association settings were set by default to search for clients/serve

Hello,we have a problem to configure a RAC instance where the database name is longer than 8 letters. When we try to configure it, we see in the logs that the database names is shorten to 8 letters:The database name is AKJFP14LOG [B,2555900358,AKJFP14L,ARCHIVELOG,READ WRITE,12776703,I,1,akjfp14log,server1, NO, 1,] size=[0]28841 70a9 05/03 13:05:24 ### RacBrowser::LocalInstanceBrowse() - Oracle SbtLibrary:[/opt/commvault/Base/libobk.so]28841 70a9 05/03 13:05:24 ### RacBrowser::FillInstanceStatus(1034) - m_oraInfoReturn [B,2555900358,AKJFP14L,ARCHIVELOG,READ WRITE,12776703,I,1,akjfp14log,server1, NO, 1,] size=[0]28841 70a9 05/03 13:05:24 ### RacBrowser::ValidateDBProps() - Received DBStatus=READ WRITEIs it a problem with /opt/commvault/Base/libobk.so?Thank you.Thomas   

Description:We are currently planning a transition of our Commvault environment and need guidance and best practices for our scenario.Current Setup:Primary CommServe (Production) hosted in a colo  data center LiveSync DR CommServe already configured and running in Azure (Cloud) Media Agents and backups are currently aligned with the colo-based production CommServePlanned Change:The colo site is being decommissioned All workloads and servers are being migrated to Azure The existing DR CommServe in Azure will be promoted to Production Post transition, backups will be fully aligned to Azure workloads and infrastructureObjective:We want to:Promote the Azure DR CommServe to act as the new Production CommServe Reconfigure clients, Media Agents, and storage policies to align with Azure Safely decommission the existing colo-based CommServeKey Questions / Clarifications Required:LiveSync Failover: What is the recommended approach to promote DR CommServe to active Production? Client Connectivity

Good day to allIn my environment HSX went ready mode due to reached 85% threshold i have changed the retention policy from 30 days 1 cycle to 30 days 0 after that i overserved DDB is 0% previously it was 33%  also space is not reclaimed post reclaim and data aging jobs. Kindly suggestRegardsRobert

Cannot see SAP Hana part of the list for database agent download from cloud.commvault.com 

Im planning on upgrading our commvault environment from 11.32.x to the 11.40.x (LT support) in the very near future.  We currently are on a windows server 2019 Datacenter.  Will commvault 11.40.x run on win server 2019?We are also using Ms SQL server 2016 on our current 11.32.x.  Does 11.40.x support this or does that need to be upgraded as well using the commvault 11.40.x installer.  Please advise.   Any input or links would be appriciatedBC 

Dears,I have a vCenter environment, and I created a Red Hat 8 virtual machine to be used as a VSA proxy.I installed the Virtual Server package and the File System package successfully.However, after completing the installation, this node does not appear as an Access Node in the Virtualization configuration.Kindly advise why this is happening.Note: I am currently using a trial license.

We are currently deploying a Commvault solution to protect VMs hosted on a Huawei FusionStorage HCI platform. We have encountered a specific issue regarding shared storage backups and would like to request your technical guidance.While backup and restore operations for VMs hosted on the local disks of the FusionCompute cluster are working successfully, we encounter an error when attempting to back up VMs hosted on FusionStorage shared storage (please see the attached screenshot for error details).Error code 91:327Commvault Version: v11.36.90 (2024E)Deployment: Commvault All-in-One installed on a Windows VM (no additional VSA proxy).Environment Versions:FusionCompute: 8.9.0FusionCube: 8.3.0FusionStorage: 8.3.0Based on the Commvault documentation, we understand that the FusionCompute SDK does not support direct FusionStorage operations, requiring Commvault to use a Java SDK and command-line utilities. The documentation also specifies that the Virtual Server Agent (VSA) must be installed

I am presented with the need to install FREL on an existing Linux VM with the operating system already in place, I want to use this FREL for Huawei Fusion Compute Hypervisor, I installed media agent, file server and VSA on this linux, So , How to install and configure a FREL ? whats the next step to make it operational

Dear Team, We recently migrated our CommCell server using the "Recovering the MongoDB Database Using the Mongo Recovery Assistant Tool for Windows" document. After the migration, the new CommCell server (Commsafe) cloned all configurations from the old server, including the old Disk Library, Mount Paths, and DDB entries.We have since configured a new Disk Library, new Data Path, and new DDB on the Commsafe server and successfully re-associated all subclients to the new Storage Policy. The old CommCell server has been fully decommissioned, and the old client win-i3vamh7fvl3 has been retired from CommCell Console.However, when we attempt to delete the old Storage Policy, we receive an error stating that DDB Backups are still associated with it. Additionally, when attempting deletion, the Job Controller shows pending/queued jobs tied to the old Storage Policy, which is blocking the deletion.What we need help with:How to clear the stale/orphaned DDB association left from the cloned configu

!--scriptorstartfragment-->Hi all, We’re currently looking at migrating Oracle backups to Commvault, and the scale is quite big — we’re talking hundreds of databases. One of the challenges is credential management. Right now we’re using connection strings that are specific per Oracle instance, which isn’t very practical at this scale. So I’m wondering: is there any way in Commvault to handle Oracle credentials centrally? Some kind of credential vault, maybe?Or could this be solved with a workflow or another native Commvault feature? Any tips or best practices would be really helpful.!--scriptorendfragment-->

Hi all.We’ve been using our Commvault setup to take one off NDMP backups of critical research data from our central storage, then copying to two tapes, all that good stuff.  As these are a one-off backup, I’ve been disabling the client activity and removing the licence afterwards, as they’ll only be needed for a potential restore down the line (retention is a minimum of 5 years).I’ve noticed that this doesn’t count towards licence usage, which in essence means that we can do as many “archives” as we have storage for, as long as we have the sufficient licence headroom for the initial one off backup.My worry is this would be seen as circumventing licence costs, and against the fair usage idea, and if we were ever audited it would result in additional charges.  I should add we’re not a massive setup, 1000 VMs and ~250TB of capacity.  The archives in total would be 10s of TB, maybe ranging into 100s.Anybody got any relevant info or thoughts?TIAIan

Hi all, when registering an Office 365 Exchange app in the Commvault Command Center (version 11.32), we attempted to use the Office 365 Configuration Helper tool.However, after running the helper, the following error occurs: "Access blocked to AAD Graph API for this application." Although the provided link (https://learn.microsoft.com/en-us/graph/migrate-azure-ad-graph-overview) describes the general API migration, it does not offer specific advice for resolving this within the Commvault tool. We have already tried installing the Microsoft Graph PowerShell SDK (https://learn.microsoft.com/en-us/powershell/microsoftgraph/installation), but the error persists and the configuration tool still fails. Have you had any similar experiences with the Office 365 Configuration Helper tool?Thanks in advance for sharing your insights!

Hi,I’m trying to test 1-touch restore for Windows. When I’m trying to connect to Commserve, there is a “failed to setup a communication (QSDK) session” error: You can observe that the initial connection was succesful (“connected to comserve”). But then there is this QSDK problem. I checked the logs and there is info that it could be no direct tunnel or couldn’t bring any automatic tunnels to commserve.I think it could be the problem with network routes / topologies on Commserve, but here is a question: How can I setup network route or topology to client which not exist yet? I mean when I start 1-touch wizard and configure network connection to Commserve, it is not a real client but just some host with random hostname so how Commserve could know what network settings apply to this client?I can setup some topology to some group but what client should be there? With this initial step of 1-touch I didn’t enter any client information yet. PS: I restarted the Commands Manager service and tri