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Community Feedback

Share suggestions for improving our Community or ask general questions.

  • 31 Topics
  • 187 Replies
31 Topics
Jenni Adair
Vaulter
Jenni AdairVaulter
published in Community Feedback
Commvault Customer Survey - Share Your FeedbackSurvey

Thank you for being a valued Commvault customer and advocate over the years and partnering with us through continued innovation and transformation. Your insights and experience are very important to us. Please take a few minutes to share your feedback with us via this short survey. Commvault has partnered with UserEvidence, an independent research firm, to collect insights. You may have seen or replied to one of our other surveys focused on a specific workload or use case. Through this broader customer survey, we want to understand more about your overall experience as a customer or end user of Commvault, as well as your perspective on cyber recovery and resilience.  As a token of our appreciation, upon completing the survey, all eligible respondents will be entered into a drawing for a chance to win a $500 Amazon gift card from UserEvidence. Thank you once again for your time and for being an integral part of the Commvault customer community. We look forward to hearing your thoughts! 

300
Jenni Adair
Vaulter
Jennifer Kelley
Vaulter
Jennifer KelleyVaulter
published in Community Feedback
Questions and feedback about the Commvault Community? Put them here

We want to make this community the BEST it can be for you and all of our Commvault customers.Please share your thoughts and feedback on the initial experience here in the community, it will help us improve it for everyone.  Anything you’d like to share about the platform, the content, the ease of use, etc. would be greatly appreciated! 

77445
christopherlecky
Byte
Michal128
Byte
Michal128Byte
asked in Community Feedback
Problem with support website

Hello All, I don’t know if You have the same experience with Commvault support website. But currently it is not working. Can I ask for status about current issue ?Regards, Michel. 

282
sbhatia
Vaulter
N
Byte
NikramakByte
posted in Community Feedback
Anyone else noticing Commvault support going downhill?

Hey everyone, Just wondering if anyone else has noticed a dip in the quality of Commvault support recently? I’ve been a big fan of their support for years—always quick to jump in, super helpful, and they’d properly hand off stuff to other teams if needed. Felt like they really had your back, you know? But lately, it feels like they’ve started following this strict “rule book” approach—like, "A = A, B = B," and if something crosses into another stream within Commvault, they just tell you to raise a separate ticket. No calls, delays in responses, and it feels like they’re dodging issues instead of actually resolving them. It’s not even about break/fix tickets anymore—there’s this whole attitude shift. They used to go above and beyond, but now it’s like they just want to pass the buck. I’m not even gonna bring up ticket references, but I’ve seen enough of this trend to feel like it’s not just a one-off. We’ve got premium support for all our customers, and honestly, Commvault’s complexity

158334
Sougato Roy
Vaulter
J
Byte
jlaByte
asked in Community Feedback
24 hours waiting: My post still isn't published - Can admin help?"

 On Monday, I wrote a post about an error when trying to recover a backup from tape. The post wasn’t published, indicating it needed to be moderated for 24 hours. That time has passed, and it still hasn’t been posted. Is there a way to reach the admin team and avoid having to rewrite it? The post was titled 'Error - The medium is already reserved by some other job’

374
J
Byte
Erase4ndReuseMedia
Byte
Erase4ndReuseMediaByte
asked in Community Feedback
Mechanism to Leave Feedback for the Commvault Website?

Is there a mechanism to leave feedback for the standard Commvault website (www.commvault.com)?

9111
R
Vaulter
Erase4ndReuseMedia
Byte
Erase4ndReuseMediaByte
asked in Community Feedback
Non-Public Section for Reporting Minor Bugs?

I think it could be beneficial to have a non-public section for the reporting of minor bugs.I understand I could go through the full Support process, but I really don’t want to go to that much effort for a minor bug.

502
Erase4ndReuseMedia
Byte
R
Byte
RandomCustomerByte
asked in Community Feedback
Take down the post

Hi Team,Please take down this post as It could be a possible security breach for my organization: 

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R
Byte
Onno van den Berg
Commvault Certified Expert
Onno van den BergCommvault Certified Expert
asked in Community Feedback
How to reach the Commvault Community Team

Tried opening the following post https://community.commvault.com/private-ask-an-sme-53/can-we-host-the-history-dbs-in-a-metrics-cs-8531Received the following message while trying to open the thread.  The message states to contact the Commvault Community team, but I do not know how/where….. 

754
Erase4ndReuseMedia
Byte
A
Byte
Anders Trier RasmussenByte
asked in Community Feedback
Cannot access topic

Hi I am logged into this forum as a partner (HPE), but I am not able to see this topic:https://community.commvault.com/deprecated-update-tech-blogs-39/introducing-kubernetes-label-selector-searches-across-namespaces-749How can that be?

232
Jennifer Kelley
Vaulter
T
Bit
ToriBit
asked in Community Feedback
Expert documentation needing Microsoft Online authentication now?

Have I missed a change in the requirements for access the expert documentation view? Pages & links to it redirect me to an msonline login rather than using my existing customer login session.Example link:https://documentation.commvault.com/2022e/expert/creating_ca_signed_certificate_for_tomcat_server.html

353
Chris Hollis
Vaulter
YYZ
Byte
YYZByte
asked in Community Feedback
Unable to access page

HiI can read pages on the Community forum - but following a link, results in the above web page being shownHeres the link I tried to followhttps://community.commvault.com/tech-blogs-commvault-39/log4j-vulnerability-please-post-all-questions-here-1994Hope you can help

262
YYZ
Byte
A
Bit
A_BackupBit
asked in Community Feedback
Unable to access community thread

Hello,I’m logged in with my Commvault user id but can not access the community page that are TAM provided.Here is the link.https://community.commvault.com/getting-started-51/how-can-we-restore-files-which-have-long-path-659

161
Jennifer Kelley
Vaulter
S
Byte
ShaneHicksByte
posted in Community Feedback
1-Touch - Make it better than Acronis

I like 1-touch but I have to constantly compete with my customers about how much better Acronis is as a product. I would love to have a discussion with someone in development about this. If Commvault is truly the industry leader, BMR should be included.

693
R
Vaulter
G
Byte
G-DubsByte
asked in Community Feedback
not getting emails from community.commvault.com

Hello all, I have a few topics that I commented but I haven’t received any emails for updates or any of the subscribed topics. 1- Does anyone received emails from Community? 2- If it does have email updates, did anyone have the same issue of not receiving emails?  Thanks. 

16722
Jennifer Kelley
Vaulter
christopherlecky
Byte
christopherleckyByte
posted in Community Feedback
Forum Feedback - Create new topic

I apologize ahead of time for how this may come off. Please do not get it from, I love this Forum and I do appreciate the hard work it takes to build and maintain this forum.that said: This is obnoxious:MAKE THIS GO AWAYI understand that one of the problems with forums is that people are likely to ask questions that have already been answered but there are 4 problems with this specific solution. IT DOESN’T WORK - This speaks to a larger related problem specifically searching the support site, namely that if I search for something using the exact keywords, not only will it not find it, it will find things completely, totally, and comically unrelated. The heading that says it will provide related topics provides 8 suggestions that could not possibly be more unrelated. When you are typing on a smaller screen it takes up 80% of the screen while you are trying to type, in other words I have less space to type what I am looking for help with than is dedicated to a search that is suggesting s

1153
christopherlecky
Byte
V
Vladimir_G
asked in Community Feedback
comparison of commvault with other products

Is there any information from a single source comparing commvault with its competitors, showing all the disadvantages and advantages?

1942
christopherlecky
Byte
Tony Lombardo
Vaulter
Tony LombardoVaulter
posted in Community Feedback
First time, long time.

First, a brief introduction. I spent the first half of my career as a software developer - coding in C# (sometimes MS C++ and interop) and doing my best to manage IT at a small business. I can still vividly remember my times as an aspiring IT administrator - battling different backup agents, constantly running out of space on tapes, and that time we got hit by an IIS vulnerability. That’s when I realized that backing up meant nothing if you couldn’t recover. That’s also when I realized, I was a lot better at my day job - writing code.I joined Commvault nearly 12 years ago, and spent most of that time working in digital marketing. Today, I head up our customer marketing team where I wake up each day thinking about how to help you be more successful and show off your data protection super powers. Today, and every third Thursday of the quarter is #gettoknowyourcustomerday. So in the spirit of getting to know you better - what is your data protection superpower?  

571
Jennifer Kelley
Vaulter
Mike Struening
Vaulter
Mike StrueningVaulter
posted in Community Feedback
So long, farewell.....

Fellow community members, Today is my last working day at Commvault, and I wanted to leave you all with a message of my appreciation and gratitude.  2 years ago, we were just about to launch an extremely ambitious project: a new and improved Commvault community.  Our previous community never received much attention, so our expectations were a bit tempered.  When the community launched, we could not have been happier!  Fast forward 2 years and we have over 9000 members, with over 4000 topics!  I'm beyond proud of everything we have all built together.  Our world grows smaller every day.  I have no doubt that this won't be the last time we speak with each other (there's always LinkedIn :-)). Keep helping each other and growing together.  This community's best days are still ahead! Forever grateful,Mike

3198
christopherlecky
Byte
YYZ
Byte
YYZByte
asked in Community Feedback
Editing a Post

Hi Is it possible (as the original author) to edit a post already submittedeg to change any typos etc

332
YYZ
Byte
YYZ
Byte
YYZByte
asked in Community Feedback
community feedback - adding a sort order option

HiWould it be possible to have a ‘sort’ option on search resultsspecifically to sort by most recent 

394
Mike Struening
Vaulter
C
Bit
ComputerHabitBit
asked in Community Feedback
Where is the HELP button on this site?

I can’t seem to edit my profile.  There is no help on this site.  No Site admin link.

396
Mike Struening
Vaulter
J
Bit
Jordan NicholsBit
posted in Community Feedback
Recommendations and Requests for CommandCenter interface

Hello!My company has been using CommVault software for many years, and we have enjoyed all of its features and reliability. Now that the transition to the web-based Command Center is occurring, I have two requests/recommendations for the interface. Could this feature be included in the Slot View window? or is there another window which can display this information? 1: Could the Job Controller and Media-in-Library tabs be included as options to include on the Overview Dashboard? I realize the information in these could be quite extensive, but might it be possible? 2: Because my company consistently works with 25-35 tapes in the library at any given time, it is sometimes annoying to click between pages of 30 tapes in the “Slot View” window, because each page only contains twenty tapes. This problem is compounded by empty slots being displayed with the same space in the list as an actual tape in the library. This causes the list of tapes to spill onto several pages. Could this limit of di

973
Mike Struening
Vaulter
Matthew M. Magbee
Byte
Matthew M. MagbeeSocial Yottabyte
posted in Community Feedback
Blogs for Activate?

Are there any activate blogs? Any news or tip’s tricks? I have been using it for about 6 months and really enjoy it. I would like to see who else is doing FSG and other query’s. If there is not one - would any of you be interested in reading one?

833
Mike Struening
Vaulter
G
Byte
gary mcneelyByte
posted in Community Feedback
Commvault Meme

Commvault MEME:Upgrading / Repairing with loose updates.one could say the upgrade lost its morals…  :)  

861
Mike Struening
Vaulter
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