Community Feedback

When did support get so outrageously overpriced?

I would like to provide feedback on the documentation related to Virtual Machine Threat Analysis.The current documentation explains Threat Analysis behavior mainly from a Linux perspective, but it does not clearly mention OS compatibility requirements between the Threat Scan Server and the guest OS of the VM being scanned.Based on validation in multiple environments, the following behavior is observed: Linux Threat Scan Server → supports Linux VM threat analysis Linux Threat Scan Server → does not support Windows VM threat analysis Windows VM threat analysis works correctly only when a Windows Threat Scan Server

With in the last few weeks I have noticed all my “ads” from commvault about coming seminars and such are always in German.  I checked my profile and its set to preferred language on United States - English.  I am worried someone how account was hacked or just getting spam fake Commvault emails.  If they are fake they look REALLY good.  Anyone else having this type of issue?  I have no idea what category to put this in so just put it under Community Feedback.  If thats wrong a mod can tell me where to put it.  Thanks all.

We have had this product for several months and I can’t get it to work and every case I have created gets an automated message every week saying they are working on it but I have never had an actual response. Then I get frustrated and close the case and create a new different one, and the automatted feedback message gives a link to give 5 stars on everything and submits it with no input. The absolute worst and then they pad the numbers with the false 5 star reviews. We very much regret this purchase

HiI can read pages on the Community forum - but following a link, results in the above web page being shownHeres the link I tried to followhttps://community.commvault.com/tech-blogs-commvault-39/log4j-vulnerability-please-post-all-questions-here-1994Hope you can help

Hello All, I don’t know if You have the same experience with Commvault support website. But currently it is not working. Can I ask for status about current issue ?Regards, Michel. 

Hey everyone, Just wondering if anyone else has noticed a dip in the quality of Commvault support recently? I’ve been a big fan of their support for years—always quick to jump in, super helpful, and they’d properly hand off stuff to other teams if needed. Felt like they really had your back, you know? But lately, it feels like they’ve started following this strict “rule book” approach—like, "A = A, B = B," and if something crosses into another stream within Commvault, they just tell you to raise a separate ticket. No calls, delays in responses, and it feels like they’re dodging issues instead of actually resolving them. It’s not even about break/fix tickets anymore—there’s this whole attitude shift. They used to go above and beyond, but now it’s like they just want to pass the buck. I’m not even gonna bring up ticket references, but I’ve seen enough of this trend to feel like it’s not just a one-off. We’ve got premium support f

 On Monday, I wrote a post about an error when trying to recover a backup from tape. The post wasn’t published, indicating it needed to be moderated for 24 hours. That time has passed, and it still hasn’t been posted. Is there a way to reach the admin team and avoid having to rewrite it? The post was titled 'Error - The medium is already reserved by some other job’

Is there a mechanism to leave feedback for the standard Commvault website (www.commvault.com)?

I think it could be beneficial to have a non-public section for the reporting of minor bugs.I understand I could go through the full Support process, but I really don’t want to go to that much effort for a minor bug.

Hi Team,Please take down this post as It could be a possible security breach for my organization: 

Tried opening the following post https://community.commvault.com/private-ask-an-sme-53/can-we-host-the-history-dbs-in-a-metrics-cs-8531Received the following message while trying to open the thread.  The message states to contact the Commvault Community team, but I do not know how/where….. 

Hi I am logged into this forum as a partner (HPE), but I am not able to see this topic:https://community.commvault.com/deprecated-update-tech-blogs-39/introducing-kubernetes-label-selector-searches-across-namespaces-749How can that be?

Have I missed a change in the requirements for access the expert documentation view? Pages & links to it redirect me to an msonline login rather than using my existing customer login session.Example link:https://documentation.commvault.com/2022e/expert/creating_ca_signed_certificate_for_tomcat_server.html

Hello,I’m logged in with my Commvault user id but can not access the community page that are TAM provided.Here is the link.https://community.commvault.com/getting-started-51/how-can-we-restore-files-which-have-long-path-659

I like 1-touch but I have to constantly compete with my customers about how much better Acronis is as a product. I would love to have a discussion with someone in development about this. If Commvault is truly the industry leader, BMR should be included.

Hello all, I have a few topics that I commented but I haven’t received any emails for updates or any of the subscribed topics. 1- Does anyone received emails from Community? 2- If it does have email updates, did anyone have the same issue of not receiving emails?  Thanks. 

I apologize ahead of time for how this may come off. Please do not get it from, I love this Forum and I do appreciate the hard work it takes to build and maintain this forum.that said: This is obnoxious:MAKE THIS GO AWAYI understand that one of the problems with forums is that people are likely to ask questions that have already been answered but there are 4 problems with this specific solution. IT DOESN’T WORK - This speaks to a larger related problem specifically searching the support site, namely that if I search for something using the exact keywords, not only will it not find it, it will find things completely, totally, and comically unrelated. The heading that says it will provide related topics provides 8 sug

Is there any information from a single source comparing commvault with its competitors, showing all the disadvantages and advantages?

First, a brief introduction. I spent the first half of my career as a software developer - coding in C# (sometimes MS C++ and interop) and doing my best to manage IT at a small business. I can still vividly remember my times as an aspiring IT administrator - battling different backup agents, constantly running out of space on tapes, and that time we got hit by an IIS vulnerability. That’s when I realized that backing up meant nothing if you couldn’t recover. That’s also when I realized, I was a lot better at my day job - writing code.I joined Commvault nearly 12 years ago, and spent most of that time working in digital marketing. Today, I head up our customer marketing team where I wake up each day thinking about how to help you be more successful and show off your data protection super powers. Today, and every third Thursday of the quarter is #gettoknowyourcustomerday. So in the spirit of getting to know you better - what is your data protection superpower?