Installation of Commvault Agents in an Offline Environment

Question

Hello,I am currently working on deploying Commvault agents on new client machines within an isolated environment. Neither the CommServe nor the client systems have internet access. However, they do have full bidirectional connectivity between them and meet all prerequisites for the installation.I attempted to initiate the installation through the Commvault Console but encountered an error. I am unsure whether this is due to the system attempting to reach the internet to retrieve the necessary agent packages, or if it's the result of a misconfiguration in the software cache, preventing it from locating the required media.I would appreciate guidance on the following:	Is it possible to perform remote installations from the Commvault Console using the software packages already present on the CommServe, without requiring internet access—since the agents are already installed on the CommServe?			Can I generate a custom installation package using the software components already available on the CommServe?	Thank you in advance for your support and recommendations.

Neha · Accepted Answer

1)Yes, remote installations from the commserve can be performed to clients without internet connectivity. You may need to download the required media first. I believe you already have the full media downloaded since you may have installed your commserve using the downloaded media. Now you can use copy software either from commcell console or Command center and copy the downloaded media from your local setup to the commserve cache using copy software(links below to help). Then try remote installations from the commseve.

copy software: https://documentation.commvault.com/2024e/expert/copying_software_package_to_commserve_cache.html

https://documentation.commvault.com/2024e/essential/copying_software_on_demand.html

Remote install: https://documentation.commvault.com/2024e/expert/installing_commvault_remotely_using_commcell_console.html

Yes you can create a custom package from the downloaded media. https://documentation.commvault.com/2024e/expert/creating_custom_packages.html

Hope this helps.

Javier · Answer

The best way would be to have the Software Cache fully populated with all packages, you should then be able to push installs from the JavaGUI to the clients, if this triggers a download job, it means there are some packages (or dependencies to the selected packages) missing from the software cache

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