Hi,
I’m trying to test 1-touch restore for Windows. When I’m trying to connect to Commserve, there is a “failed to setup a communication (QSDK) session” error:
You can observe that the initial connection was succesful (“connected to comserve”). But then there is this QSDK problem. I checked the logs and there is info that it could be no direct tunnel or couldn’t bring any automatic tunnels to commserve.
I think it could be the problem with network routes / topologies on Commserve, but here is a question:
How can I setup network route or topology to client which not exist yet?
I mean when I start 1-touch wizard and configure network connection to Commserve, it is not a real client but just some host with random hostname so how Commserve could know what network settings apply to this client?
I can setup some topology to some group but what client should be there? With this initial step of 1-touch I didn’t enter any client information yet.
PS: I restarted the Commands Manager service and tried to play with groups, routes and pseudoclients and ONCE somehow I successfuly connected to Commserve and went to next step but cannot reproduce it.
PS 2: There is 8403/TCP opened bidirectionally between Commserve and this client.
