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11.36.49 - VirtualizeMe - "failed to install grub"

F
Byte
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Commcell 11.36.49

1touch Linux iso 11.36.49 (DVD4_R11_B80_SP36.iso)

 

I’m trying to virtualize a 1-touch backed up fileserver and running into a “failed to install grub” error message at the end of the process

 


this is the disk layout i’m trying to restore

I have the client logs but I don’t know where to look (and also don’t believe it’s safe to upload as-is here)

Any ideas?

Best answer by sbhatia

This can happen due to a bunch of reasons, and it's not always straightforward to isolate. Here are a few common ones to check:

  • Source system is UEFI, but the target is BIOS (or vice versa)
  • Wrong or mismatched ISO version for the restore
  • Incorrect Media Agent name entered during recovery
  • Network issues between client, MA, or CommServe during restore
  • Missing or incomplete /boot or /boot/efi partitions in the backup
  • Firmware or hardware-level incompatibilities, especially after updates

Since this needs a deeper look into logs and setup specifics, best next step is to open a support case. Just make sure you include the ISO version used, boot mode, system details, and recovery method (in-place or out-of-place). 

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2 replies

sbhatia
Vaulter
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  • sbhatiaVaulter
  • Vaulter
  • 65 replies
  • Answer
  • April 25, 2025

This can happen due to a bunch of reasons, and it's not always straightforward to isolate. Here are a few common ones to check:

  • Source system is UEFI, but the target is BIOS (or vice versa)
  • Wrong or mismatched ISO version for the restore
  • Incorrect Media Agent name entered during recovery
  • Network issues between client, MA, or CommServe during restore
  • Missing or incomplete /boot or /boot/efi partitions in the backup
  • Firmware or hardware-level incompatibilities, especially after updates

Since this needs a deeper look into logs and setup specifics, best next step is to open a support case. Just make sure you include the ISO version used, boot mode, system details, and recovery method (in-place or out-of-place). 

F
Byte
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It is an UEFI VM so I’m following this guide now https://documentation.commvault.com/2022e/expert/1_touch_for_linux_single_stage_dvd.html

Thanks

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