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Software Upgrades and Updates

Discuss topics related to environment upgrades and release updates

  • 162 Topics
  • 572 Replies
162 Topics
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Byte
Pascal ZachByte
asked in Software Upgrades and Updates
Support of MongoDB 8

Hello,for planning my own roadmap, I need to know when backup&recovery of MongoDB clients on version 8.0 are going to be supported. Until now only version 7.0 can be found on documentation and version 6 is going to be out of support middle of 2025. When and for which Commvault Platform Release will MongoDB 8.0 be released? Regards

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J
Vaulter
G
Byte
gary mcneelyByte
asked in Software Upgrades and Updates
The software version on client backing up as VM with FSA agent installed shows missing latest feature release

 I have clients that I was previously backing up as a FSA, I released the FSA license and starting backing them up as VM’s. The software version on client backing up as VM with FSA agent released shows missing latest feature releaseI would like to continue backing them up as VM’s, I just don't want them to show up on the Software Version report as missing the latest feature release.What are my options ?  

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G
Byte
N
Bit
NOCBit
asked in Software Upgrades and Updates
i tried a lot tet live session to have training to know how to configure back up schedle on servers but no reply from them

i tried a lot to have live session to have training to know how to configure back up schedule on servers but no reply from them a lot of tickets and messages and no benefit and the customer care closed my calls when describe my issue! 

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Erase4ndReuseMedia
Byte
J
Bit
James BucklandBit
asked in Software Upgrades and Updates
.NET Core 6.0.goes end of support November 12, 2024

.NET Core 6.0.goes end of support November 12, 2024. When can we expect an update for this please?

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Onno van den Berg
Commvault Certified Expert
C
Comtech
asked in Software Upgrades and Updates
Vulnerability scans detect CommVault Dotnet framework package 6.0.16

Hi Good Day,We have recently upgraded CommVault server to latest version 11.36.35 which use the Dotnet framework version 8.0.11. This was to fix the Dotnet version 6.0.16 vulnerability issue.Even after the upgrade the security scan detect 6.0.16 package on the CommVault server. When I check the add/remove program it shows both 6.0.16 and 8.0.11 packages. Not sure why, as it supposed to be maintained the version 8.0.11.Appreciate your help on this matter. How to fix it.

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I
Byte
Ibrahim KhalilByte
asked in Software Upgrades and Updates
Commvault Platfrom update from 11.24 to latest LTS 11.36

We would like to upgrade commvault from 11.24.153 to latest LTS 11.36. Please share the below queries.Is there any complexity to upgrade directly to latest LTS 11.36? We are using Active/Passive CommServe nodes with live sync. Please share a upgrade procedure with livesync enviroment. Current SQL version is 2019 - 15.0.4236.7 and Windows Server version is 2019 standard. Do we need to upgrade windows as well as SQL to 2022 or 2025 separatly or it would initiate automatically during upgrade process?

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MarkGiffordDA
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M
Byte
Marcin BaranByte
asked in Software Upgrades and Updates
Content indexing for exchange online

Hello, Has anyone encountered a problem with content indexing of exchnage online after fresh install of 11.36 or update to 11.36?I tried several times and content indexing always failed. In indexgateway.log of access node in version 11.36 there are many entries like below:Failed while getting SearchTextPath for document Content indexing in 11.32 works fine. Regrads,Marcin

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M
Byte
C
Comtech
asked in Software Upgrades and Updates
How to rollback CommServe in an upgrade failure situation. CS and MA on same server.

Hello good day,I’m planning to upgrade CommVault server from version 11.24.134 to 11.36.56. CS/MA is a physical serve. DDB and Disk Library are hosted on the same server.Upgrade procedure is fine. Not very sure how is the rollback plan. Understanding if any upgrade error occur it will not automatically rollback. DR backup configured no DR-Live sync.If CS server has a media agent role and data on it how to do this, because we could not uninstall CS before uninstalling the media server. Is it possible to repair CS software using install package as it has an option for repair but not sure it is applicable for a CS server, then restore the DB using DR backup set. Definitely we must log a support case.I need to plan how to rollback/reinstate CommServe (CS, MA, Disk-Library & DDB are on same box) in a situation of an upgrade failure. Please help.    

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C
0
Byte
0ber0nByte
posted in Software Upgrades and Updates
Questions about upgrade from 11.32 or 11.34 to 11.36?

Hi Team, Is there a procedure to upgrade from 11.32 or 11.34 to 11.36?I had some impressions and thus the need to ask the following questions arose.1- I want to upgrade from 11.32 or 11.34. It is said that a system that performs pre-upgrade check has arrived and the latest patch for Windows and SQL Server must be installed. Even though the latest patch is installed, the error persists.2- As far as I see in the document, 11.36 only uses SQL Server 2022.3- In this case, when I want to upgrade SQL Server itself directly from 2016 or 2019 to 2022, I get an error again.4- First, DR Backup will be taken, then Commvault and SQL Server will be uninstalled. After reinstalling 11.36, the DBs taken with DR Backup will be shown to the environment, is this correct?

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B
Byte
V
Byte
VinhByte
asked in Software Upgrades and Updates
Commcell SP32 and RHEL 4

HelloIs RHEL 4 with agent FS V10 compatible with a Commcell V11 SP32 ?I tested on SP28 and it works well but not on SP32….Thanks

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Scott Moseman
Vaulter
M
Byte
Michal OsewskiByte
asked in Software Upgrades and Updates
Tomcat version

Hello CommVault Community,When commvault (SP11.32) will support Apache Tomcat 10.1.34?https://documentation.commvault.com/2023e/expert/third_party_applications_installed_by_commvault_installer.html

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M
Byte
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shay.itah
asked in Software Upgrades and Updates
License expired (1.1.1970) after upgrade commvault environment

Does anyone faced with license expired (1.1.1970) after commvault upgrade?After I upgraded the CS + MA I got a message about license expired on 1.1.1970 and it’s happen on the web only. In the commcell everything is fine with the license.we upgraded from 11.34.41 to 11.36.28CS + MA are running on windowsThanks  

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G
Byte
Gianluca RossiByte
asked in Software Upgrades and Updates
Wrong MongoDB version ?

Hi all,we upgraded to the latest release 11.36.33 (from 11.32) and, according to this documentation page (https://kb.commvault.com/article/54270) we should have MongoDB 7.0...but if I check the MongoDB instance that is running now on the commserve, I got release number 6.0.14.Do you have any idea why there is this mismatch ?RegardsGianluca

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G
Byte
A
Byte
Ahmed ElbablyByte
asked in Software Upgrades and Updates
CS SQL Server Patching

Dear Community, Our SOC team requested to patch SQL server on CS with some security patches.Need your support to provide the full procedure to do the patching successfully and how to mitigate any failures. Thanks in advance

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Scott Moseman
Vaulter
N
Bit
NarkeeBit
asked in Software Upgrades and Updates
Mismatch version after commserve upgrade 11.32 to 11.36

Hello,I did an upgrade my test CS from version 11.32.59 to 11.36.35 on RHEL 8.8.The process itself went through without a problem, both Commserve and MediaAgent updated.However, when I log into the console, it still displays version 11.32.59 for Commserve and Commserve only. I did restart services, restart commserve, I can't do the repair it because I get an error that the version in the software cache is incompatible (I have 11.36.35 in the cache).Has anyone else encountered such a problem and managed to solve it?My dashboard now displays this:  

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Aplynx
Vaulter
J
Jamie_biu
asked in Software Upgrades and Updates
upgrade from 11.26.8 to 11.28.x

我的 Commserver 环境是版本 11.26.8。是否可以升级到 11.28.x？升级过程中需要记住哪些注意事项？我在社区中看到了类似的版本升级，但它们都略高于我的环境。另外，我想知道 11.26.x 的任何版本是否可以升级到 11.28.x，期待您的回复。

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Onno van den Berg
Commvault Certified Expert
M
Bit
MelquesedequeBit
posted in Software Upgrades and Updates
Upgrade Software Status Failed Linux

Olá, gostaria de solicitar apoio dos universitários para solucionar um problema noMedia Agents.tenho o commserve na versão 11.32.76 e quero atualizar o media Agente Amazon Linux 2 para a mesma versão, pois eles estão na versao 11.32.54, mas ao fazer o upgrade da erro: Upgrade Software Status Failed  

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Vaulter
J
Bit
Jeton AziriBit
asked in Software Upgrades and Updates
DAG Backup job cannot run. Please verify that all DAG members are upgraded

Hi there,Im getting this error message after software upgrade, event tough all of the clients including on prem Exchange 2019 DAG members are upgraded to v. 11.36.35Error code: [19:2025]Description: Backup job cannot run. Please verify that all DAG members are upgraded.  

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Vaulter
M
Medinux
asked in Software Upgrades and Updates
backup Oracle Exadata Cloud Service

Hi guys. I need to backup an Oracle Exadata cloud service (on OCI). but first..., what type of license do I need? Commvault Backup and Restore per VM or FET? and,  do I need a media server? Does anyone have the documentation link to do that?Please, I would appreciate some information to guide me. regardsFrancisco

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Onno van den Berg
Commvault Certified Expert
D
Bit
David CastroBit
asked in Software Upgrades and Updates
Update Python version

Hello:My IT security colleague wants to know if we can manually update the version of Python that is installed on the Commvault server. We have version 3.11 on the server and they are receiving alerts about possible vulnerabilities in the version and that is why they want the most updated version.

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D
Bit
M
Byte
Michal OsewskiByte
asked in Software Upgrades and Updates
System requirements for HCL Domino

Hello,The customer would like to change the HCL Domino (AIX 7.2) production operating system to Windows Server 2022.I see in the documentation that there is support up to a maximum of WS2019.I would like to enquire if perhaps the manufacturer has not updated the documentation or if indeed WS2022 is not supported.https://documentation.commvault.com/2022e/expert/notes_database_system_requirements.html Regards,Michał 

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K
Byte
S
Suphamit
asked in Software Upgrades and Updates
Commcell Console on new version 11.34 or higher

I Understand that commcell console are not support on new version but if my new client thay want to use it, Is it still possible? and How to ?

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J
Vaulter
B
Byte
bc1410Byte
asked in Software Upgrades and Updates
11.32 - how to TURN off these DATA CUBE events

Hellowe just upgraded from 11.28.x to 11.32.73 a few days ago and now we have been getting these DATA CUBE EVENTS.  Im not sure why or how these started or what they are.   I still consider myself a novice commvault user. for our upgrade We had to basically uninstall commvault and then uninstall MS SQL as we couldn't go straight to 11.32 as our MS SQL server was still on 2014 with 11.28.xSo once we uninstalled both commvault and MS SQL we used the 11.32.x Full version to install commvault/ MSSQL back onto our server with the same commvault packages as prior then we did a recovery on the DBs.  Of course I had issues with the Recovery portion and had to tie in support.   But now Im noticing the following:  EVENT CODE 72:176[Data Cube service] with URL [http://xxxxxxxxxx.xxx.com:20000/solr/api/ping] is not responsive. Reason [Data Cube service is down or unreachable]. Please make sure [Data Cube service] is running and reachable.Im not familiar with it - DATA CUBE.  Is there a turn off sw

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P
Vaulter
D
Byte
DarioVByte
posted in Software Upgrades and Updates
Upgrade from 11.20 to 11.36

Hi,I need to upgrade my commvault platform and upgrade from 11.20 to 11.36The service commserve is in stand-alone configuration.I have recently been dealing with this backup platform, I ask for help to have a procedure with the steps to be taken for the safe update. ThksDario 

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K
Bit
B
Bit
BeckleyBit
asked in Software Upgrades and Updates
Failing Azure Stack VMs after Commvault Upgrade to 11.36.28 with error 91:163

After upgrading from 11.32 to 11.36.28, some backups on the Azure stack fail with this error:Unable to create a virtual machine snapshot of [x]. [Failed to fetch a Valid SAS Token. Could not find member 'fileFormat' on object of type 'AccessData'. Path 'fileFormat', line 1, position 57. Code=BadRequest, HTTP Code=400-Bad Request] Please check the virtual machine snapshot tree. Any help?

1173
Onno van den Berg
Commvault Certified Expert
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