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Software Upgrades and Updates

Discuss topics related to environment upgrades and release updates

  • 158 Topics
  • 549 Replies
158 Topics
M
Byte
Marcin BaranByte
asked in Software Upgrades and Updates
Content indexing for exchange online

Hello, Has anyone encountered a problem with content indexing of exchnage online after fresh install of 11.36 or update to 11.36? I tried several times and content indexing always failed. In indexgateway.log of access node in version 11.36 there are many entries like below: Failed while getting SearchTextPath for document Content indexing in 11.32 works fine. Regrads, Marcin

351
M
Byte
C
Comtech
asked in Software Upgrades and Updates
How to rollback CommServe in an upgrade failure situation. CS and MA on same server.

Hello good day, I’m planning to upgrade CommVault server from version 11.24.134 to 11.36.56. CS/MA is a physical serve. DDB and Disk Library are hosted on the same server. Upgrade procedure is fine. Not very sure how is the rollback plan. Understanding if any upgrade error occur it will not automatically rollback. DR backup configured no DR-Live sync. If CS server has a media agent role and data on it how to do this, because we could not uninstall CS before uninstalling the media server. Is it possible to repair CS software using install package as it has an option for repair but not sure it is applicable for a CS server, then restore the DB using DR backup set. Definitely we must log a support case. I need to plan how to rollback/reinstate CommServe (CS, MA, Disk-Library & DDB are on same box) in a situation of an upgrade failure. Please help.

1012
C
0
Byte
0ber0nByte
posted in Software Upgrades and Updates
Questions about upgrade from 11.32 or 11.34 to 11.36?

Hi Team, Is there a procedure to upgrade from 11.32 or 11.34 to 11.36?I had some impressions and thus the need to ask the following questions arose.1- I want to upgrade from 11.32 or 11.34. It is said that a system that performs pre-upgrade check has arrived and the latest patch for Windows and SQL Server must be installed. Even though the latest patch is installed, the error persists.2- As far as I see in the document, 11.36 only uses SQL Server 2022.3- In this case, when I want to upgrade SQL Server itself directly from 2016 or 2019 to 2022, I get an error again.4- First, DR Backup will be taken, then Commvault and SQL Server will be uninstalled. After reinstalling 11.36, the DBs taken with DR Backup will be shown to the environment, is this correct?

13465
B
Byte
V
Byte
VinhByte
asked in Software Upgrades and Updates
Commcell SP32 and RHEL 4

Hello Is RHEL 4 with agent FS V10 compatible with a Commcell V11 SP32 ? I tested on SP28 and it works well but not on SP32…. Thanks

373
Scott Moseman
Vaulter
K
Bit
KameshBit
asked in Software Upgrades and Updates
MYSQL DB incremental backups are not working

We have Zabbix MYSQL database and every backup converts to Full even for incremental. [Nothing to backup in incremental job as Binary Logging is disabled on this MySQL server. The job is being converted to a full backup operation.]

453
Scott Moseman
Vaulter
M
Byte
Michal OsewskiByte
asked in Software Upgrades and Updates
Tomcat version

Hello CommVault Community, When commvault (SP11.32) will support Apache Tomcat 10.1.34? https://documentation.commvault.com/2023e/expert/third_party_applications_installed_by_commvault_installer.html

2173
M
Byte
S
shay.itah
asked in Software Upgrades and Updates
License expired (1.1.1970) after upgrade commvault environment

Does anyone faced with license expired (1.1.1970) after commvault upgrade? After I upgraded the CS + MA I got a message about license expired on 1.1.1970 and it’s happen on the web only. In the commcell everything is fine with the license. we upgraded from 11.34.41 to 11.36.28 CS + MA are running on windows Thanks

642
S
G
Byte
Gianluca RossiByte
asked in Software Upgrades and Updates
Wrong MongoDB version ?

Hi all, we upgraded to the latest release 11.36.33 (from 11.32) and, according to this documentation page (https://kb.commvault.com/article/54270) we should have MongoDB 7.0...but if I check the MongoDB instance that is running now on the commserve, I got release number 6.0.14. Do you have any idea why there is this mismatch ? Regards Gianluca

892
G
Byte
A
Byte
Ahmed ElbablyByte
asked in Software Upgrades and Updates
CS SQL Server Patching

Dear Community, Our SOC team requested to patch SQL server on CS with some security patches. Need your support to provide the full procedure to do the patching successfully and how to mitigate any failures. Thanks in advance

793
Scott Moseman
Vaulter
N
Bit
NarkeeBit
asked in Software Upgrades and Updates
Mismatch version after commserve upgrade 11.32 to 11.36

Hello, I did an upgrade my test CS from version 11.32.59 to 11.36.35 on RHEL 8.8. The process itself went through without a problem, both Commserve and MediaAgent updated. However, when I log into the console, it still displays version 11.32.59 for Commserve and Commserve only. I did restart services, restart commserve, I can't do the repair it because I get an error that the version in the software cache is incompatible (I have 11.36.35 in the cache). Has anyone else encountered such a problem and managed to solve it? My dashboard now displays this:

1761
Aplynx
Vaulter
J
Jamie_biu
asked in Software Upgrades and Updates
upgrade from 11.26.8 to 11.28.x

我的 Commserver 环境是版本 11.26.8。是否可以升级到 11.28.x？升级过程中需要记住哪些注意事项？我在社区中看到了类似的版本升级，但它们都略高于我的环境。另外，我想知道 11.26.x 的任何版本是否可以升级到 11.28.x，期待您的回复。

241
Onno van den Berg
Commvault Certified Expert
M
Bit
MelquesedequeBit
posted in Software Upgrades and Updates
Upgrade Software Status Failed Linux

Olá, gostaria de solicitar apoio dos universitários para solucionar um problema no Media Agents. tenho o commserve na versão 11.32.76 e quero atualizar o media Agente Amazon Linux 2 para a mesma versão, pois eles estão na versao 11.32.54, mas ao fazer o upgrade da erro: Upgrade Software Status Failed

81
S
Vaulter
J
Bit
Jeton AziriBit
asked in Software Upgrades and Updates
DAG Backup job cannot run. Please verify that all DAG members are upgraded

Hi there, Im getting this error message after software upgrade, event tough all of the clients including on prem Exchange 2019 DAG members are upgraded to v. 11.36.35 Error code: [19:2025] Description: Backup job cannot run. Please verify that all DAG members are upgraded.

1183
S
Vaulter
M
Medinux
asked in Software Upgrades and Updates
backup Oracle Exadata Cloud Service

Hi guys. I need to backup an Oracle Exadata cloud service (on OCI). but first..., what type of license do I need? Commvault Backup and Restore per VM or FET? and, do I need a media server? Does anyone have the documentation link to do that? Please, I would appreciate some information to guide me. regards Francisco

252
Onno van den Berg
Commvault Certified Expert
D
Bit
David CastroBit
asked in Software Upgrades and Updates
Update Python version

Hello: My IT security colleague wants to know if we can manually update the version of Python that is installed on the Commvault server. We have version 3.11 on the server and they are receiving alerts about possible vulnerabilities in the version and that is why they want the most updated version.

1422
D
Bit
M
Byte
Michal OsewskiByte
asked in Software Upgrades and Updates
System requirements for HCL Domino

Hello, The customer would like to change the HCL Domino (AIX 7.2) production operating system to Windows Server 2022.I see in the documentation that there is support up to a maximum of WS2019.I would like to enquire if perhaps the manufacturer has not updated the documentation or if indeed WS2022 is not supported. https://documentation.commvault.com/2022e/expert/notes_database_system_requirements.html Regards, Michał

42614
K
Byte
S
Suphamit
asked in Software Upgrades and Updates
Commcell Console on new version 11.34 or higher

I Understand that commcell console are not support on new version but if my new client thay want to use it, Is it still possible? and How to ?

2287
J
Vaulter
B
Byte
bc1410Byte
asked in Software Upgrades and Updates
11.32 - how to TURN off these DATA CUBE events

Hello we just upgraded from 11.28.x to 11.32.73 a few days ago and now we have been getting these DATA CUBE EVENTS. Im not sure why or how these started or what they are. I still consider myself a novice commvault user. for our upgrade We had to basically uninstall commvault and then uninstall MS SQL as we couldn't go straight to 11.32 as our MS SQL server was still on 2014 with 11.28.x So once we uninstalled both commvault and MS SQL we used the 11.32.x Full version to install commvault/ MSSQL back onto our server with the same commvault packages as prior then we did a recovery on the DBs. Of course I had issues with the Recovery portion and had to tie in support. But now Im noticing the following: EVENT CODE 72:176 [Data Cube service] with URL [http://xxxxxxxxxx.xxx.com:20000/solr/api/ping] is not responsive. Reason [Data Cube service is down or unreachable]. Please make sure [Data Cube service] is running and reachable. Im not familiar with it - DATA CUBE. Is there a turn off switch

1805
P
Vaulter
D
Byte
DarioVByte
posted in Software Upgrades and Updates
Upgrade from 11.20 to 11.36

Hi, I need to upgrade my commvault platform and upgrade from 11.20 to 11.36 The service commserve is in stand-alone configuration. I have recently been dealing with this backup platform, I ask for help to have a procedure with the steps to be taken for the safe update. Thks Dario

4024
K
Bit
B
Bit
BeckleyBit
asked in Software Upgrades and Updates
Failing Azure Stack VMs after Commvault Upgrade to 11.36.28 with error 91:163

After upgrading from 11.32 to 11.36.28, some backups on the Azure stack fail with this error: Unable to create a virtual machine snapshot of [x]. [Failed to fetch a Valid SAS Token. Could not find member 'fileFormat' on object of type 'AccessData'. Path 'fileFormat', line 1, position 57. Code=BadRequest, HTTP Code=400-Bad Request] Please check the virtual machine snapshot tree. Any help?

1113
Onno van den Berg
Commvault Certified Expert
F
Bit
FedericoZanardiBit
asked in Software Upgrades and Updates
upgrade from 11.32 to 11.36

download and does not allow me to download 11.36.x directly it allow me onlt 11.32.x or 11.34.x do I need to upgrade to 11.34 firstly and then 11.36 or am I missing something?

205117
K
Veerasak
Byte
VeerasakByte
asked in Software Upgrades and Updates
I am unable to install the agent,commvault v11sp16 on almalinux 8.10 but cant call gui for install

The issue arises because, after installation, the GUI cannot launch, and the following message is displayed: Using update installer /home/pawin/Commvault_Linux/linux-x8664/LooseUpdates/CU116/linux-glibc2.3-x86_64/installer/newinstall.gz running as /root/.gxsetup/cvpkgadd/newinstall: im not sure Commvault v11 SP16 compatible with Linux AlmaLinux 8.10? /home/pawin/Commvault_Linux/ it have permission root by chmod -R 777

702
J
Vaulter
B
Byte
bc1410Byte
asked in Software Upgrades and Updates
Questions regarding Upgrade 11.28.129 to 11.32.x

We currently have a single Windows Server 2019 running Commvault 11.28.129 (serves as both commserve/media). I see that our MSSQL is version 2016 ( product version 13.0.6455.2). So I normally download regular maintenance releases on a jumpbox and then upload it to a file share location and then on the commserve I do a copy via TOOLS | ADD/REMOVE SOFTWARE | Copy Software. What is the best approach to upgrade to 11.32.x. Do I just download both the Windows & linux latest 11.32.x update (we only have RHEL & windows clients - about 18 total) ?? Then copy the 11.32.x over to our file share were I can then do a copy via commserve TOOL | ADD/REMOVE SOFTWARE | COPY SOFTWARE? Then just perform a “Upgrade Software” via commcell | Tools | Add/Remove software? Basically can I upgrade the Long Term Support release of 11.32.x via the commcell? Or do I have to download the main 11.32 package from the commvault support site - Downloads & Packages | v11 Download Manager & Additional Software | v11 Soft

5904
P
Vaulter
K
Byte
Kim AndreByte
asked in Software Upgrades and Updates
Commvault's new Active Directory Forest-level recovery support

I found this video: It seems very intresting to us, has anyone seen any documentation about this new feature? I could not find any.

4204
Damian Andre
Vaulter
V
Vignesh.b
asked in Software Upgrades and Updates
HP UX 11.2 support for Commvault

Does these physical HP UX servers FS level backups are still supported in Commvault? RX7620 , HP-UX Ver11v2 RX1620 , HP-UX Ver11v2 As we know HPUX 11.2 is EOSL. As i checked in documentation.commvault.com it has its supported but with conditions, not able get full clarity. We have requirement for data migration from HP DP to Commvault, so in that case, can we use 11.32 or 11.34 to get FS level backups on these machines?

581
Damian Andre
Vaulter
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