Software Upgrades and Updates

Good evening all,I new with Commvault, so i try to update 4 Commserv in LiveSync topology. We need intall the maintence release (CV_2025_04_2: SQL Injection Vulnerability) I don’t know if mandatory follow the procedure describe in Commvault DocInstalling Feature Releases On CommServe LiveSync SetupOr if it’s posible follow the steps describe in these topicSP upgrade and Livesync | Community Thanks in advance!

I’m planing to upgrade our Commserve from 11.28 to 11.36. During earlier updates I started the update with Commserve and Commcell Consol. If it succeeded, Media Agents followed one by one. Maybe our 8 MA was updated in two different day. Thereafter, clients followed.But now, in the “Changes in Commvault Platform Release 2024E (11.36)” document I can find that, “You must upgrade all MediaAgents at the same time.” Why is it mandatory?Commserve 11.36 can’t manage MA ‘s on version 11.28? Two MA, one on 11.28, other on 11.36 can’t work together? Not forever, just for a few days.Thanks in advance.

Hello, Recently, I have been encountering client certificate errors in my cases. While we can resolve them, I suspect that Commvault introduced some changes regarding client certificates starting from version 11.32. Could there be any insights or information about this issue?

One of our customers is still on 11.24. They want to upgrade to 11.38. Is this possible in one step? Or is it better to do this in more steps? Thanks!

Hello,Security scans are being carried out at many customers' sites and are increasingly pointing out third-party software installed by Commvault and missing security updates. Are the third-party components automatically updated by Commvault updates? Can the updates also be installed manually without any problems?Regards, Thomas

Hi friends,can someone send me the best practice of cs and dr MR update?I can’t find it in the documentations.I should update by this flow: first cs prod instance 1 and then instance 2,after that DR instance 2 and then instance 1 ? Thanks 

Hello Everyone, my customer is running Commvault in version 11.32.83 and Qumulo in version 7.4.0.After he updated to Qumulo 7.4.1, Qumulo backups began to fail at the scan phase with the error:  “Failed to create snapshot or build snapshot information”Rolling back to Qumulo 7.4.0 resolves the issue.I’ve found that Commvault is aware of this issue and is working on the fix. Will the fix be included in future MR’s of 11.32?Best regards, Aleksandra

Hi, is there a reference document to remediate this reported vulnerability? Path              : C:\Program Files\Commvault\ContentStore\MessageQueue\lib\optional\spring-core-5.3.39.jar  Installed version : 5.3.39  Fixed version     : 5.3.40 Thanks

Seems friday our backups stopped working for file and sql. I show cvd.exe faulting in application logs on all of the serves for the agent. I strongly think this was from some update or upgrade from Commvault. All agents in portal show “Not ready”. On each box I can see the metallic communication service going off and on every few minutes. Something changed and its for everything. No support on weekends so things just aren’t backing up. Need any help if possible.  I have restarted our on prem media gateway - no changeI have restarted a few of the SQL servers - no changedont see anything changed in Firewall. no denies etcI can reach Media agents from clientsAny ideas?  Version is 11.38.15 on all agents and media agent. 

Hi,We’re about to start upgrading the agents on the client servers and I’m curious how others are handling this activity. Of the course the goal is to have a successful upgrade and don’t cause any disruption.For the overall approached we will be using this:Updating Commvault Software on a Server Grouphttps://documentation.commvault.com/2023e/essential/updating_commvault_software_on_server_group_01.htmlWe will be grouping our client servers into patch groups of 25 clients.Besides stopping the schedule policies and any running jobs what else should we be aware of? Also is anyone perhaps using a blackout window when performing the upgrades? It looks like you can add that to a server group but I’m not sure if it’ll work or not? It’s just to be 100% sure nothing will start while performing the upgrades.Last thing, we have some SAP HANA log backups that are being triggered from client side so they will not be stopped when the schedule policies are disabled. What is the best way to handle thi

Hello, one of my customers is running CV 11.32.89 and .Net 8.0.406. Their Security Team discovered vulnerability in the current .Net version and advised to update to .NET_9.0_SDK_(v9.0.200)_x64. However, in the Commvault KB I see, that manual DotNet updates to another major version (e.g. 8->9) are generally not allowed:Manual Upgrade of .NET Core RuntimeCould you please advise how the customer can proceed to handle the vulnerability?Best regards, Aleksandra 

Hi,i have updated my Commcell to V. 11.28.141.Now i will update my clients.Is it possible to upload the software to my Commcell?Because my Commcell have not Internet connection.RegardsDennis

Hello - Is there a way to suppress all alerts while doing maintenance for example- during commvault software upgrades, installing MR etc ? Thanks!

Hi,I need to update the Commvault server to the specified version, but the server is offline.Which packages or software kits do I need to download?Thanks

Dear Support Team,We are planning to upgrade our Commvault environment from the current version 11 SP16 (HPK38) to the latest available version (11.38). Please confirm the following points:Upgrade Path:Is there a mandatory intermediate step(s) through version(s) 11.28 (2022E) or/and 11.32?Are there any additional constraints in our configuration? SQL Server RequirementsWe currently use SQL Server 2014 Service Pack 2 (SP2). Is an SQL upgrade required before proceeding? Planned DowntimeWhat is the estimated downtime for each upgrade phase?Are there recommended time windows for specific components (CommServe, Media Agents, clients)?Are there any additional validation steps required?Thank you in advance for your support in planning this critical process.Best regards!

I had Commcell concole installed and working on a Windows 11 24H1 laptop.  After updating to version 24H2 my console disappeared and I am unable to reinstall it.  Has this been seen before? 

We upgraded from Commvault 11.32 to 11.36.39 on Jan 22, 2025, ever since we’ve upgraded we are havingissues where all our jobs start going into pending then failing.From Commvault developers all they can tell us is that Connections are not closing on the Linux CommServer.They are not able to tell us why this is happening, is there anyone else running a Linux CommServer andupgrading to 11.36.39 and having these type issue? 

Hello,for planning my own roadmap, I need to know when backup&recovery of MongoDB clients on version 8.0 are going to be supported. Until now only version 7.0 can be found on documentation and version 6 is going to be out of support middle of 2025. When and for which Commvault Platform Release will MongoDB 8.0 be released? Regards

 I have clients that I was previously backing up as a FSA, I released the FSA license and starting backing them up as VM’s. The software version on client backing up as VM with FSA agent released shows missing latest feature releaseI would like to continue backing them up as VM’s, I just don't want them to show up on the Software Version report as missing the latest feature release.What are my options ?  

i tried a lot to have live session to have training to know how to configure back up schedule on servers but no reply from them a lot of tickets and messages and no benefit and the customer care closed my calls when describe my issue! 

.NET Core 6.0.goes end of support November 12, 2024. When can we expect an update for this please?

Hi Good Day,We have recently upgraded CommVault server to latest version 11.36.35 which use the Dotnet framework version 8.0.11. This was to fix the Dotnet version 6.0.16 vulnerability issue.Even after the upgrade the security scan detect 6.0.16 package on the CommVault server. When I check the add/remove program it shows both 6.0.16 and 8.0.11 packages. Not sure why, as it supposed to be maintained the version 8.0.11.Appreciate your help on this matter. How to fix it.

We would like to upgrade commvault from 11.24.153 to latest LTS 11.36. Please share the below queries.Is there any complexity to upgrade directly to latest LTS 11.36? We are using Active/Passive CommServe nodes with live sync. Please share a upgrade procedure with livesync enviroment. Current SQL version is 2019 - 15.0.4236.7 and Windows Server version is 2019 standard. Do we need to upgrade windows as well as SQL to 2022 or 2025 separatly or it would initiate automatically during upgrade process?

Hello, Has anyone encountered a problem with content indexing of exchnage online after fresh install of 11.36 or update to 11.36?I tried several times and content indexing always failed. In indexgateway.log of access node in version 11.36 there are many entries like below:Failed while getting SearchTextPath for document Content indexing in 11.32 works fine. Regrads,Marcin

Hello good day,I’m planning to upgrade CommVault server from version 11.24.134 to 11.36.56. CS/MA is a physical serve. DDB and Disk Library are hosted on the same server.Upgrade procedure is fine. Not very sure how is the rollback plan. Understanding if any upgrade error occur it will not automatically rollback. DR backup configured no DR-Live sync.If CS server has a media agent role and data on it how to do this, because we could not uninstall CS before uninstalling the media server. Is it possible to repair CS software using install package as it has an option for repair but not sure it is applicable for a CS server, then restore the DB using DR backup set. Definitely we must log a support case.I need to plan how to rollback/reinstate CommServe (CS, MA, Disk-Library & DDB are on same box) in a situation of an upgrade failure. Please help.