Software Upgrades and Updates

Hello we are currently on commvault version 11.32.106 in windows environment and i noticed we just got a HIGH Vulnerability on the mongoDB version Plugin Output:   Installed version : 6.0.19  Fixed version     : 6.0.20 Does anyone know if the mongoDB vulnerability will get addressed in a future maintenance release for 11.32??  or can I upgrade the mongoDB manually ?  Please advise.    ThanksBC

Dear Team,We are currently deploying a new Commserve environment with separated roles on Windows Server 2025.During the installation process, the setup gets indefinitely stuck at the step "Downloading Maintenance Release" with no progress or error messages. We’ve verified: Stable internet connectivity. Sufficient resources on the server. Moreover, I’m seeing this last message on installation.log:“Error: Couldn’t download file: https://downloadcenter.commvault.com/CVUpdates/11.0.0/BUILD80/SP32_5494260_R1191/WinX64/CumulativeUpdatePacks/CU106/UpdateINI/WinX64_11.0.0B80-SP32_SP32-HotFix-12491.ini?__cv__=xxxxxxx_xxxxxxx. It will be retried after 30 seconds...” Questions: Are there known issues with Windows Server 2025 compatibility or this specific installation step? What troubleshooting steps (logs, workarounds) do you

What is the best full media package that i should download with out any problem in it ??LTS Release 11.40 - Commvault Media kit   or    LTS Release 11.36 - Commvault Media kit   or   Innovation 11.38 - Full Media kitwhich one of this three has no error occurred ??

I have commvault 11.28 system with windows server 2019 and SQL server 2016I want to upgrade it to 11.36what are the requirements before upgrading and what are the all steps.

When will the be support for Hypervisor backup from HPE Morpheus ? (VM Essentials/Enterprise)

Hello,Commvault 11.28.115We have Private Metrics Reporting server installed on separated VM. The VM has Windows Server 2016 and SQL 2016. We need to migrate to newer VMware environment, so I assumed it’s good chance to do software refresh. So I deployed new VM with Windows Server 2022 and my plan was to install Commvault with Metrics Reporting and import DBs from old server and then switch to new server.First problem was I was unable to import DB because there was some problem with DB upgrade. So I decided to create new DB. But the problem is the webconsole isn’t working. Site is loading and tomcat service after some time stops, or, after restarting IIS, the “Please wait, server are starting...” site appears and that’s it.I looked into webserver logs and there is 26. error locating server/instance like this:WebServer:3128 3 10/30 20:59:47 ### ### dmConf::GetMongoConnectionString - Exception Message [A netwo

We have Zabbix MYSQL database and every backup converts to Full even for incremental. [Nothing to backup in incremental job as Binary Logging is disabled on this MySQL server. The job is being converted to a full backup operation.]

Hello,I am currently working on deploying Commvault agents on new client machines within an isolated environment. Neither the CommServe nor the client systems have internet access. However, they do have full bidirectional connectivity between them and meet all prerequisites for the installation.I attempted to initiate the installation through the Commvault Console but encountered an error. I am unsure whether this is due to the system attempting to reach the internet to retrieve the necessary agent packages, or if it's the result of a misconfiguration in the software cache, preventing it from locating the required media.I would appreciate guidance on the following: Is it possible to perform remote installations from the Commvault Console using the software packages already present on the CommServe, without requiring internet access—since the agents are already installed on the CommServe? Can I generate a custom installation packa

Good evening all,I new with Commvault, so i try to update 4 Commserv in LiveSync topology. We need intall the maintence release (CV_2025_04_2: SQL Injection Vulnerability) I don’t know if mandatory follow the procedure describe in Commvault DocInstalling Feature Releases On CommServe LiveSync SetupOr if it’s posible follow the steps describe in these topicSP upgrade and Livesync | Community Thanks in advance!

I’m planing to upgrade our Commserve from 11.28 to 11.36. During earlier updates I started the update with Commserve and Commcell Consol. If it succeeded, Media Agents followed one by one. Maybe our 8 MA was updated in two different day. Thereafter, clients followed.But now, in the “Changes in Commvault Platform Release 2024E (11.36)” document I can find that, “You must upgrade all MediaAgents at the same time.” Why is it mandatory?Commserve 11.36 can’t manage MA ‘s on version 11.28? Two MA, one on 11.28, other on 11.36 can’t work together? Not forever, just for a few days.Thanks in advance.

Hello, Recently, I have been encountering client certificate errors in my cases. While we can resolve them, I suspect that Commvault introduced some changes regarding client certificates starting from version 11.32. Could there be any insights or information about this issue?

One of our customers is still on 11.24. They want to upgrade to 11.38. Is this possible in one step? Or is it better to do this in more steps? Thanks!

Hello,Security scans are being carried out at many customers' sites and are increasingly pointing out third-party software installed by Commvault and missing security updates. Are the third-party components automatically updated by Commvault updates? Can the updates also be installed manually without any problems?Regards, Thomas

Hi friends,can someone send me the best practice of cs and dr MR update?I can’t find it in the documentations.I should update by this flow: first cs prod instance 1 and then instance 2,after that DR instance 2 and then instance 1 ? Thanks 

Hello Everyone, my customer is running Commvault in version 11.32.83 and Qumulo in version 7.4.0.After he updated to Qumulo 7.4.1, Qumulo backups began to fail at the scan phase with the error:  “Failed to create snapshot or build snapshot information”Rolling back to Qumulo 7.4.0 resolves the issue.I’ve found that Commvault is aware of this issue and is working on the fix. Will the fix be included in future MR’s of 11.32?Best regards, Aleksandra

Hi, is there a reference document to remediate this reported vulnerability? Path              : C:\Program Files\Commvault\ContentStore\MessageQueue\lib\optional\spring-core-5.3.39.jar  Installed version : 5.3.39  Fixed version     : 5.3.40 Thanks

Seems friday our backups stopped working for file and sql. I show cvd.exe faulting in application logs on all of the serves for the agent. I strongly think this was from some update or upgrade from Commvault. All agents in portal show “Not ready”. On each box I can see the metallic communication service going off and on every few minutes. Something changed and its for everything. No support on weekends so things just aren’t backing up. Need any help if possible.  I have restarted our on prem media gateway - no changeI have restarted a few of the SQL servers - no changedont see anything changed in Firewall. no denies etcI can reach Media agents from clientsAny ideas?  Version is 11.38.15 on all agents and media agent. 

Hi,We’re about to start upgrading the agents on the client servers and I’m curious how others are handling this activity. Of the course the goal is to have a successful upgrade and don’t cause any disruption.For the overall approached we will be using this:Updating Commvault Software on a Server Grouphttps://documentation.commvault.com/2023e/essential/updating_commvault_software_on_server_group_01.htmlWe will be grouping our client servers into patch groups of 25 clients.Besides stopping the schedule policies and any running jobs what else should we be aware of? Also is anyone perhaps using a blackout window when performing the upgrades? It looks like you can add that to a server group but I’m not sure if it’ll work or not? It’s just to be 100% sure nothing will start while performing the upgrades.Last thing, we have some SAP HANA log backups that are being triggered from client side so they will not be stopped when the schedul

Hello, one of my customers is running CV 11.32.89 and .Net 8.0.406. Their Security Team discovered vulnerability in the current .Net version and advised to update to .NET_9.0_SDK_(v9.0.200)_x64. However, in the Commvault KB I see, that manual DotNet updates to another major version (e.g. 8->9) are generally not allowed:Manual Upgrade of .NET Core RuntimeCould you please advise how the customer can proceed to handle the vulnerability?Best regards, Aleksandra 

Hi,i have updated my Commcell to V. 11.28.141.Now i will update my clients.Is it possible to upload the software to my Commcell?Because my Commcell have not Internet connection.RegardsDennis

Hello - Is there a way to suppress all alerts while doing maintenance for example- during commvault software upgrades, installing MR etc ? Thanks!

Hi,I need to update the Commvault server to the specified version, but the server is offline.Which packages or software kits do I need to download?Thanks

Dear Support Team,We are planning to upgrade our Commvault environment from the current version 11 SP16 (HPK38) to the latest available version (11.38). Please confirm the following points:Upgrade Path:Is there a mandatory intermediate step(s) through version(s) 11.28 (2022E) or/and 11.32?Are there any additional constraints in our configuration? SQL Server RequirementsWe currently use SQL Server 2014 Service Pack 2 (SP2). Is an SQL upgrade required before proceeding? Planned DowntimeWhat is the estimated downtime for each upgrade phase?Are there recommended time windows for specific components (CommServe, Media Agents, clients)?Are there any additional validation steps required?Thank you in advance for your support in planning this critical process.Best regards!

I had Commcell concole installed and working on a Windows 11 24H1 laptop.  After updating to version 24H2 my console disappeared and I am unable to reinstall it.  Has this been seen before? 

We upgraded from Commvault 11.32 to 11.36.39 on Jan 22, 2025, ever since we’ve upgraded we are havingissues where all our jobs start going into pending then failing.From Commvault developers all they can tell us is that Connections are not closing on the Linux CommServer.They are not able to tell us why this is happening, is there anyone else running a Linux CommServer andupgrading to 11.36.39 and having these type issue?