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Rollback Plan for CommServe Upgrade fom 11.28 to 11.40

  • February 9, 2026
  • 1 reply
  • 17 views

Prateek Kumar
Novice
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Hi Guys,

We are planning to upgrade our Commserve from 11.28 to 11.40 Version. Our Commserve is on a physical server.

  1. What should be the roll backup plan if the upgrade activity encounters an issue?
  2. Can we use the 11.28 version DR backup set on another machine while installing 11.40 version instead of using manual upgrade package?
  3. In case of Commserver upgrade failure, can we use DR backup file generated from 11.28 version and use the same file to rebuild commserver from 11.40 package on same machine? Or we need another machine(physical/virtual). (Can this be treated as a rollback plan?)
  4. If upgrade fails in between, will registries and binaries get corrupted or will they get updated or remain the same.
  5. Do we need to upgrade Index from V1 to V2 before upgrade as this all is running in 11.28(point to be noted, we are using Tapes as primary storage and disk backup is only used for commserver dr backup which happens on commserver itself.)
  6. Will content indexing get any problems since this is a big jump??
  7. Should we rely on 11.28 to 11.40 or should we go 11.28 to 11.32 and then 11.32 to 11.40???(though we do have confirmation from support stating it is safe to do this upgrade 11.28 to 11.40)

Thank you.

1 reply

Onno van den Berg
Community All Star
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Hi Prateek,

The recovery plan is described is detail on the documentation site: https://documentation.commvault.com/11.40/commcell-console/commserve_recovery_using_disaster_recovery_dr_backups_01.html

Generally speaking I would say in case of issues continue on a fix forward approach. Following an examination of the logs you should be able to find a root cause and restart the upgrade. Generally speaking I had not see many issues in the past with upgrades. Only issue I had was related to a malware scanner not configured properly.

Good luck with the upgrade and make sure you stick to a supported version in the future!