Good morning
I would like to know if it is possible to find out the reasons for a client upgrade failure after the job has been completed.thanks
- Vaulter
Hi
You can check the below logs to check the failures related to upgrade.
Windows clients:
Install.log: Primary log for installation and upgrade errors.
UpdateInfo.log: Contains details about the upgrade process and errors.
AutoInstallClient.log: Logs push install/upgrade attempts.
JobManager.log: May contain job-level errors if the upgrade was triggered as a job.
DatabaseUpgrade.log: For database-related upgrade failures.
Event Viewer (Windows Logs): For system-level errors, especially if third-party components (like Visual C++ or .NET) fail.
Unix clients:
Install.log: Main log for installation and upgrade errors (commonly found in /opt/commvault/Base/Log_Files/ or the user’s home directory).
UpdateInfo.log: Details about the upgrade process and errors.
AutoInstallClient.log: For push install/upgrade attempts.
JobManager.log: For job-level errors if the upgrade was triggered as a job.
DatabaseUpgrade.log: For database-related upgrade failures.
/var/log/commvault/Log_Files/: Directory containing additional logs relevant to the upgrade.
/tmp/.gxsetup/var/log/.gxsetup/: Temporary logs created during installation (if present).
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.