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Scheduled Web Reports Failing after upgrade

  • 13 November 2023
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Following an upgrade to 11.32.29 over the weekend, all the configured, scheduled reports in the Command Center are failing. Manually generating a report and trying to send via email also fails.

Looking at the ScheduledReports.log I can see the below:

1508 3b64  11/13 11:01:36 4406456 EvReportMgr::GenerateReportNonSecurity() - generating Backup job summary
11508 3b64  11/13 11:01:38 4406456 GetWebConsoleURLList() - There is no WebConsole available to proceed further
11508 3b64  11/13 11:01:38 4406456 genReportsWebSchedule::generateReport() - Failed to get the list of web consoles for web server id [0].
11508 3b64  11/13 11:01:38 4406456 EvReportMgr::GenerateReportNonSecurity() - Failed to generate report for report type=[8012] task ID=[4406456].
11508 3b64  11/13 11:01:38 4406456 EvReportMgr::disposeReport() - Backup job summary : Report Failed
11508 3b64  11/13 11:01:38 4406456 genReportBase::getReportUrl() - Generating report using web console [http://<commcell>/webconsole].

I understand the WebConsole has been depreciated, so going forward, how can this be resolved?

Any suggestions are most welcome.

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Best answer by Nutan Pawar G 15 November 2023, 07:47

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Hi @MSP1983,

 

From the logs I see the below:

11508 3b64  11/13 11:01:38 4406456 GetWebConsoleURLList() - There is no WebConsole available to proceed further

11508 3b64  11/13 11:01:38 4406456 genReportsWebSchedule::generateReport() - Failed to get the list of web consoles for web server id [0].

 

Could you try adding this additional setting “sDefaultWebReportWebConsoleURL” on the commcell properties and see if this helps?

https://documentation.commvault.com/additionalsetting/details?name=%22sDefaultWebReportWebConsoleURL%22&id=2329

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