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Backups not working after Qumulo update to 7.4.1

  • April 1, 2025
  • 2 replies
  • 81 views

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Hello Everyone, 

my customer is running Commvault in version 11.32.83 and Qumulo in version 7.4.0.

After he updated to Qumulo 7.4.1, Qumulo backups began to fail at the scan phase with the error:  
“Failed to create snapshot or build snapshot information”

Rolling back to Qumulo 7.4.0 resolves the issue.

I’ve found that Commvault is aware of this issue and is working on the fix. 

Will the fix be included in future MR’s of 11.32?

Best regards, 

Aleksandra

Best answer by Damian Andre

It looks like the update is being made but should be landing in the next 11.32 MR.

The internal reference is Form 10867 - looks like Qumulo changed a data type which caused the breakage.

2 replies

Damian Andre
Vaulter
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  • Vaulter
  • Answer
  • April 1, 2025

It looks like the update is being made but should be landing in the next 11.32 MR.

The internal reference is Form 10867 - looks like Qumulo changed a data type which caused the breakage.


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  • Author
  • Novice
  • April 2, 2025

Hello Damian, 

thank you very much for letting me know.

Best regards, 

Aleksandra