Software Upgrades and Updates

Hi,I am getting SSO error while accessing partner university site. I tried changing my password but still facing same issue.An attempt to authenticate using Single-Sign-On has failed. Please contact your network administrator to resolve this malfunction.Details: Invalid Id 2837647  

Actually, I tried to install the CV agent on windows client system, but not luck it is failed.for that require download software in software cache or else direct push. if it is direct push then, I think install full media that's why it’s failed.Please suggest.

How long will an upgrade take when we select “Perform Full DB Maintenance” while installing the upgrade.

Hi, Have installed a new 11.34 and need to move the CS to a new domain. How can I change the CS hostname in CommandCenter?I manage to change it under Manage - Servers - CS client - hostname, I clicked save and it did not complain. But it also did not change the previous hostnamne. Documentation for 11.34 still refers to Commcell Console which requires a supportcase to get an authcode. Br, /Patrik   

We are trying to push the Unix package from the Commcell, getting below error. We have verified the Firewall settings were properly configured, SSH is enabled and port 22 is open.Error Code: [68:151]Description: Install Software FailedSource: weazmgtabkp01, Process: DistributeSoftware=========================================================179036 4790c 02/15 04:09:50 ### receivePatchFile() - Received file [/tmp//cvInstall.sh], File size [1415], Source Client [weazmgtabkp01], Destination Client [WEAZQADQ1M01]179036 4790c 02/15 04:09:50 ### receivePatchFile() - Received file [/tmp//cvInstall.xml], File size [5901], Source Client [weazmgtabkp01], Destination Client [WEAZQADQ1M01]179036 4790c 02/15 04:10:38 ### [CheckForSpace]() - nvAvailableSpace: 11558596179036 4790c 02/15 04:10:38 ### [LocalSPDataReqHandler]() - Check for required space to inst

Last week we received a mail notifying us that new maintenance relapses were available. We run both FR32 and FR34. •    11.34.11 (06-Feb-2024)•    11.32.42 (06-Feb-2024)For both platform releases we now notice that those maintenance releases are not available anymore, instead MA shows 11.32.43 and 11.34.13.What happend to the maintenance releases who were made available last week? Were they pulled back or were they replaced, without communication, because new critical fixes were released? What should you do when you are running on 11.34.11 or 11.32.42?

There is an option to migrate a Linux CS to a Windows CS. if I restore a Linux SET_XX to a Windows CS  machine will work ? 

I have a ticket open for this already, but a number of Commvault techs seem to be stumped, so figured I’d post here. We have a single all-in-one windows commcell server, that is airgapped and has no direct internet access. We use it solely to back up desktops and notebooks, so we have deployed the Windows Edge Monitor agent to all of them. I thought that if you downloaded a new MR, and ran the install, not only does it stop the services, do all the hotfixes, and restart the services - that it should also update the software cache so you’ll be ready to update your Windows laptop agents as soon as it is done. This does not appear to be the case, as we just did this, and while the new version number appears in the command center dashboard as well as the bottom of the commcell console, there are no newer agent versions appearing in the software cache. If we try to do a copy software job to add the newer MR to the software cache, commvault will fail th

Hi,We are installing a new server W2022 Commvault 11.32 from W2012+11.20+SQL2012 from a DR Backup. As we understand, this update path is allowed.The process of installation was fine, but at the step restore an upgrade DB from DR Backup, The process begins and is progressing well, but fail with:FATAL ERROR - DBScriptsPath value does not exist in DBUpgradeSteps table. This should not have happened Any idea what the problem could be?Is it necessary to move a case with support?DatabaseUpgrade.log…..CVSimpleDB::SQLINFO() - INFO: [>>> Dropping Stored Procedure: wr_UserCellSelection_CVupdate_SP20-HotFix-2352 <<<] [RecNum:1, LineNum:45, Spid:76] CVSimpleDB::SQLINFO() - INFO: [>>> Dropping Function: AlertDetectedTimeInUTC_CVupdate_SP20-HotFix-4669 <<<] [RecNum:1, LineNum:117, Spid:76] CVSimpleDB::SQLINFO() - INFO: [>>> Dropping Function: AppFetchWebServiceURL_CVupda

Hello,We would like to upgrade our CommVault infrastructure to 11.32 .We have some VM Red Hat Enterprise (9.3) with MariaDB (10.5.22). Is it compatible with 11.32 version?Thank you.

How to upgrade Commserver from the version of 11.12 to 11.28

Hello!In the latest platform release 2024 (11.34), the option to select “All agents” for a full backup was removed. The change note states “Full Schedules apply to database backups. For other agents, each backup job will back up only the new and modified items and create a full recovery image. Therefore, running repeated full backup is not required.” It links to the “Server plans” page of the documentation, but not much else is mentioned there except for step 5 in “Creating a plan” which states, “To specify additional backups, such as weekly full backups, move the Extended retention rules toggle key to the right, and then add rules.”Does this mean that all server backup plans use synthetic backups by default if it is not a database? My use case is largely running application consistent backups for virtual machines. Currently our backup policies state the exact day and time that weekly/monthly/yearly full backups will run, which may need to change to ke

Do we need to update clients' agents when we upgrade Commcell? Will it continue to take backup without updating? Is it a problem?

Customer did not receive the license file email when they purchased - how do they get a the file resent?

Hello,Currently, we are using version 11.20 of Commvault on a Commserve Windows 2012 and SQL version 2012 server. The Commserve is a VM.  We want to upgrade the Commvault version to 11.28 and we need to upgrade the OS version and SQLServer to Windows 2022.What is the correct method to follow to upgrade Commvault?Can we  upgrade the OS and SQL version into 2022 and then install version 11.28 of Commvault : in this case, we need go through intermediate versions? Could this cause database corruption? Or is it better to rebuild the VMs?Thank in advance for your response.

HiDuring accessing Commvault Partner university site we getting following error while we are login on partner site Regards   

I’m currently running 11.30.64 and tried to download 11.34.5 but after 40 minutes the job reported 0% progress.  I killed the first download job and am now trying to download 11.32.35 and it also seems to be going nowhere.  Is anyone else having problems downloading patches?Ken

Hi! We’re slowly planning some upgrades to our Commvault installasjon, where we’re planning to go from 11.24 to 11.32 (which i understand can be done with a direct upgrade from .24 to .32)….. but we also plan to upgrade the Commvault MSSQL installasjon, which is currently an older MSSQL versjon, The question is, should we upgrade the DB first, or Commvault ? Any recommendation ?

I am reaching out regarding an issue I have encountered while attempting to use Commvault 11.32.35, specifically with the Command Center.I have followed the installation process diligently, including the implementation of .NET version 3.1.32 as instructed. Unfortunately, the Command Center is not responding as expected.To address this issue, I also attempted the installation using .NET version 8, but the results were equally unsatisfactory.I would greatly appreciate your assistance in resolving this matter. If there is any additional information I can provide or any specific recommendations you may suggest, I would be more than happy to follow your guidance.Thank you in advance for your time and support on this matter.Best regards,Ferox

Hello to all,Recently I faced the following issue and I was not able to login to Command Center!In my case there was no alternative in browser, neither an exception to bypass this Clock Ahead error!Finally, the solution was to just update the Chrome browser to latest version!As the documentation mentions “Google Chrome (versions that are not older than a year)” Supported Web Browsers for the Command CenterYou can use the following web browsers to access the Command Center and the Web Console.    Apple Safari (versions that are not older than a year)     Google Chrome (versions that are not older than a year)     Mozilla Firefox (versions that are not older than a year)     Microsoft Edge

Hello all!We have received a request to update Java on our Commvault Servers - Comservers and media agents.Are there any dependencies between Commvault Services and Java version which we need to keep in mind? Are You aware of any “compatibility” matrix for Java version and Commvault? Can we just easily upgrade Java and should not be worry about Commvault Services?

Hi Team , Is there any matrix to be followed while upgrading from 11.26.31 to 11.28. commvault package . BR Sudhir 

Hi,we were in SP26, to save the new Vms we used XML by specifying the VmguidNo need to launch a first backup to generate the IndexV2 client.Do you have an idea ?Since SP28, our XML no longer worksFor exemple<?xml version="1.0" encoding="utf-8" standalone="no"?><TMMsg_CreateTaskReq>    <taskInfo>        <associations>            <subclientName>subclient</subclientName>            <backupsetName>backupset</backupsetName>            <instanceName>VMware</instanceName>            <appName>Virtual Server</appName>            <clientName>vcenter</clientName>            <consumeLicense>true</consumeLicense>            <clientSidePackage>true</clientSidePackage>        </associations>        <subTasks>            <options>                <backupOpts>

Hello TeamWe are facing the below-mentioned error during the installation of the agent on the client's Linux serverPlease check it  

HiI noticed in the documentation a note about the lack of Commvault support for Table level restores.https://documentation.commvault.com/11.24/expert/20248_configuring_oracle_subclients_for_table_level_restores.html “If you use Oracle 12c or a more recent version, you can only use this procedure for databases that are not Container Databases (CDB). To restore tables in Container Databases, you must use the RMAN command line.” Are there any plans to support this via the GUI going forwards? Container Databases have been a feature in oracle for over a decade now.